Ground Handling Processes at Amsterdam Schiphol Airport

Aviation Passenger Operations

Contents
INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
Part 1.....................................................................................................................................................3
Analyse the ground handling processes at the airport and identify how these facilities and processes
meet the needs of airlines..................................................................................................................3
Part 2.....................................................................................................................................................5
Examine the legal and regulatory requirements at Amsterdam Schiphol Airport for aviation users
with specific reference to airlines and passengers..............................................................................5
CONCLUSION.....................................................................................................................................7
REFERENCES......................................................................................................................................8

INTRODUCTION
In aviation industry, ground handling is one of the crucial part and it is helpful in
conducting business task in better manner (Wu, 2016). Ground handling services can be
describe as a wide range of services that is provided in order to facilitates or proper
functioning of aircraft flight. This type of services is majorly related to ramp services as well
as customer services. It is essential to handle the ground services in better and effective
manner so that customer and services provider do not have to face any issues. This report is
based in Amsterdam Airport Schiphol. This is the main international airport that is located in
Netherlands. This airport is considered as one of the busiest airport all over the Europe. This
airport is developed with the concept of single terminal and this terminal is split into three big
halls of departure. This report will includes the different ground handling process of
Amsterdam Airport Schiphol as well as determine how these airport is facilities are helpful in
meeting with the requirement of airlines. Apart from this different legal and regulatory
requirements of airport are determined that is specific for passenger and airlines.
MAIN BODY
Part 1
Analyse the ground handling processes at the airport and identify how these facilities
and processes meet the needs of airlines.
Ground handing process includes wide range of task and activities that is helpful in
effective facilitate of aircraft flight. In aviation industry, these service are very important as it
helps in smooth follow of flights. Ground handling process and services are majorly related
to providing assistance to customers as well as aircraft flight (Bazargan, 2016). There are
large number of employees that is associated with ground handling process and services. It is
crucial that each and every employee have complete idea about there job role and
responsibility so that they can perform their task in correct and accurate manner. Ground
handling process is majorly includes preparation for customers services as well as function
of ramp services. Various ground handling process of Amsterdam Airport Schiphol is
mention below along with the assistance in meeting with the needs of airlines.
Ground handling services which is majorly related to customer services functions includes –