Ground Handling Processes at Amsterdam Schiphol Airport

This report analyzes the ground handling processes at Amsterdam Schiphol Airport and how they meet the needs of airlines. It also examines the legal and regulatory requirements for aviation users at the airport.

Aviation Passenger Operations

Contents
INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
Part 1.....................................................................................................................................................3
Analyse the ground handling processes at the airport and identify how these facilities and processes
meet the needs of airlines..................................................................................................................3
Part 2.....................................................................................................................................................5
Examine the legal and regulatory requirements at Amsterdam Schiphol Airport for aviation users
with specific reference to airlines and passengers..............................................................................5
CONCLUSION.....................................................................................................................................7
REFERENCES......................................................................................................................................8

INTRODUCTION
In aviation industry, ground handling is one of the crucial part and it is helpful in
conducting business task in better manner (Wu, 2016). Ground handling services can be
describe as a wide range of services that is provided in order to facilitates or proper
functioning of aircraft flight. This type of services is majorly related to ramp services as well
as customer services. It is essential to handle the ground services in better and effective
manner so that customer and services provider do not have to face any issues. This report is
based in Amsterdam Airport Schiphol. This is the main international airport that is located in
Netherlands. This airport is considered as one of the busiest airport all over the Europe. This
airport is developed with the concept of single terminal and this terminal is split into three big
halls of departure. This report will includes the different ground handling process of
Amsterdam Airport Schiphol as well as determine how these airport is facilities are helpful in
meeting with the requirement of airlines. Apart from this different legal and regulatory
requirements of airport are determined that is specific for passenger and airlines.
MAIN BODY
Part 1
Analyse the ground handling processes at the airport and identify how these facilities
and processes meet the needs of airlines.
Ground handing process includes wide range of task and activities that is helpful in
effective facilitate of aircraft flight. In aviation industry, these service are very important as it
helps in smooth follow of flights. Ground handling process and services are majorly related
to providing assistance to customers as well as aircraft flight (Bazargan, 2016). There are
large number of employees that is associated with ground handling process and services. It is
crucial that each and every employee have complete idea about there job role and
responsibility so that they can perform their task in correct and accurate manner. Ground
handling process is majorly includes preparation for customers services as well as function
of ramp services. Various ground handling process of Amsterdam Airport Schiphol is
mention below along with the assistance in meeting with the needs of airlines.
Ground handling services which is majorly related to customer services functions includes –

Ticketing – This is one of the basic services that is provided by ground handling staff. In this
type of services ground staff is responsible for checking the ticket of the passengers that have
arrives at airport. In Amsterdam Schiphol Airport there is facility to purchases on the sport
ticket of aircraft.
Check In process – This process is related to checking customers in order to verify
documentation as well as check baggage in order to ensure size, weight and content of bags.
This airport has electronic check services that is very time saving and assist passenger which
check in process.
Handling over size baggage – In checking process of ground services, all those customers
who have over size baggage are determined (Dismukes and Smith, 2017). It is important for
ground handling service staff to manager the over size baggage in order to make it in
appropriate weight which is allowed in aircraft.
Lobby management – This customer services is majorly related to management system of
lobby. Amsterdam Airport Schiphol have effective lobby management with appropriate
number of check in desks as well as well trained or qualified staff in order to control the flow
of passengers.
Full filling special needs – In this airport customer service provider and agent is responsible
for making arrangement for meeting with the needs of customers This special needs include
proper arrangement of wheelchairs, safeguard services as well as supervision to
unaccompanied minors.
Gate assignment – This customer services includes coordination with airport authority.
Ground handling services will provide assistance to customers to the aircraft gate and along
with this gate information is provided to passengers of Amsterdam Schiphol Airport.
Aircraft Boarding – In this, ground staff will make announcement related to the boarding n
order to inform customers. Aircraft boarding services will includes final screening of
passengers and documentation verification and so on (Patankar and Taylor, 2017). This
services and facility to customer is important for Airline as this will support in timely
departure of aircraft flight. Proper checking will help in provide safe aircraft services to
customers.
Ramp services of Amsterdam Airport Schiphol are –

Marshalling – This ramp services are useful for providing guidance to aircraft. Ground
services staff of Amsterdam Airport Schiphol is responsible for different types of marshalling
services such as follow Me vehicle to direct the aircraft. Stand entry guidance system is
appropriate for final parking of aircraft.
Chocking and connection or disconnection of ground services – This services refer as the
assistance that is provided after the stand of aircraft. In this chocks of wheel is inserted as
well as passenger bridge and stairs for boarding are provided ( Oster, Strong and Zorn,
2013). Ground electrical service and ground air conditioning unit of Amsterdam Schiphol
Airport is positioned and connected according to the request of customers.
Aircraft cleaning – Ramp services includes cleaning services also. It is very important that
lavatories, galley counter and cabin are well cleaned. Ground services process includes
cleaning the garbage containers and removing contents from aircraft. Different facilities such
as toilets, pillows, blankets and other applications are checked in order to provide comfort to
customers.
Catering – Amsterdam Airport of Schiphol is providing catering facilities to customers and
this is responsibility of ground handling services. In this services catering trolleys as well as
oven are inserted during the inbound flight. These appliances and facilities needs to be
removed in the outbound flight services. Catering services includes replenishing the galley
along with the bar stock.
Refuelling – Refuelling the aircraft is the responsibility of ground handling staff. Through
this service aircraft of Amsterdam Airport will be refuelled for outbound flight. This
services is very important for providing further services to customer. refuelling is essential
for accomplishing airline services.
Toilet and water services – Proper maintenance of toilet as well as water services is the
responsibility of ground handling staff (Evans and Schäfer, 2013). It is responsibility of staff
to empty waste holding tanks of toilet and provide required facilities to customers. This also
includes refilling of potable water tanks that is necessary for customers.

Part 2
Examine the legal and regulatory requirements at Amsterdam Schiphol Airport for
aviation users with specific reference to airlines and passengers.
There are different rules and regulation that needs t o be followed by airport in order to
perform business activities in better manner. This is very supporting in providing guidance
and direction to companies in which they have to perform their task and activities.
Amsterdam Schiphol Airport needs to consider legal and regulatory requirements in order to
correctly perform business activities (Hileman and et.al., 2013). Regulations and legislation
that is developed for Airport authority is helpful provide safe and secure services to
customers. Different legal and regulatory requirements that is necessary for Amsterdam
Schiphol Airport is mention below which is regarding airline and passengers. There are
various legal as well as regulatory requirements that everyone at Amsterdam Schiphol
Airport, including aviation users are expected to adhere to which are explained below –
 Ban on commercial activities – Various commercial activities like offering cars,
parking services as well as taxis are prohibited in the airport. Other activities that are
banned in the airport premises include hawking, peddling, selling drinks, tobacco,
alcohol as well as any other kinds of stimulants etc. Any such activity carried out
without prior written permission of the airport operator will result in a huge fine or
any other legal action being taken by the authorities.
 Pollution, waste and leaks – Everyone at the airport is expected to adhere by various
requirements which also include not leaving behind or depositing any kind of waste or
hazardous substances. The personal safety of the passengers as well as the airport staff
should be taken into account and any kind of leaks from the aircraft equipment as well
as the aircrafts itself should be greatly limited (Kim and et.al., 2017). Also, if any kind
of leak is detected, the engines of the aircraft should not be turned on or off without
any permission from the authority. Lastly, waste that is caused by any person should
be removed immediately and not left behind. It should be submitted or disposed off
according to its type. Discharging any substance in the water or sewage system is
strictly not allowed in the airport premises. Also, if any waste is generated by a
company located with the airport, it should dispose the same in disposable bags that
contain their specific logo.
 Notification of unsafe situations and incidents – In case of any unsafe or sudden
situation relating to the safety or any hazardous substances or discovery of leaks from

any equipment, aircraft or stored material should immediately be brought to the notice
of the airport operator. Also, any person who is involved in a traffic accident is not
allowed to leave the scene before the concerned authority has identified the people
who were involved in the same as well as the details of vehicles that were involved.
 Federal Aviation regulation – These are the regulation and legislation that is related
to air carriers and operation. It is important for Amsterdam Schiphol Airport to follow
these rules while conducting aviation activities. Federal aviation regulation can be
describe as the set of rules and laws that will lead to perform general operating as well
as flight rules. This airport needs to follow this regulation in order to provide better
and safe services to customers. Amsterdam Schiphol Airport is following all
regulation that is developed by government and top authority. Federal aviation
regulation is developed for aircraft design, basic necessities and so on.
 Licence and certificates law – Amsterdam Schiphol Airport needs to have proper
licence and certificate that is necessary for performing Aviation activities. This law
and regulation needs to be implemented with in airport and it is responsibility of top
authority to ensure that all activates are conducting as per requirements. Pilots should
be proper training and certificate in order to perform task in correct manner.
 Civil aviation act – This act is developed for providing safety and security to
customer while providing transportation service (Park and O'Kelly 2016). Civil
aviation act is created in order to meet with the requirement of Airport as well as
customers. This act consist of rules and policies that is necessary for safe operations
of Airport.
 Customer regulation – This regulation is related to providing proper assistant to
customers. Amsterdam Schiphol Airport needs to follow this regulation in order to
full fill the needs and requirements of customer at airport. Customer regulation is one
of the basic requirement that needs to be followed by airport. It is crucial for airport to
provide effective customer services at ground level as well as it flights. Proper and
accurate information should be provided to customers.
CONCLUSION
From the above report it has been determined that airline sector includes different
types of services. It is essential for airport to identify and analyse these services in order to
conduct task in better manner. For airport, ground handling service provider are needs to
perform their task in effective way as this will support in providing assistance to airline.

Quality of services provided by ground services provider needs to high as this is important in
meeting with the requirements of customers as well as airline. Staff of ground handling
services play crucial role in checking customers and verifying their documents. This will help
in providing safe and secure services to customers. It has been analysed that there are various
rules and regulation that is developed for smooth functioning of aircraft and its services.
Airport needs to follow these regulations and legislation in order to successfully perform
business activities. Implementation of these regulatory will support in conducting activities of
airport in effective manner.
REFERENCES
Books and Journals
Wu, C.L., 2016. Airline operations and delay management: insights from airline economics,
networks and strategic schedule planning. Routledge.
Bazargan, M., 2016. Airline operations and scheduling. Routledge.
Dismukes, R.K. and Smith, G.M., 2017. Facilitation and debriefing in aviation training and
operations. Routledge.
Patankar, M.S. and Taylor, J.C., 2017. Risk management and error reduction in aviation
maintenance. Routledge.
Oster Jr, C.V., Strong, J.S. and Zorn, C.K., 2013. Analyzing aviation safety: Problems,
challenges, opportunities. Research in transportation economics, 43(1), pp.148-164.
Evans, A. and Schäfer, A., 2013. The rebound effect in the aviation sector. Energy
economics, 36, pp.158-165.
Hileman, J.I and et.al., 2013. The carbon dioxide challenge facing aviation. Progress in
Aerospace Sciences, 63, pp.84-95.
Kim, S.H and et.al., 2017. Airport gate scheduling for passengers, aircraft, and
operations. Journal of Air Transportation, pp.109-114.
Park, Y. and O'Kelly, M.E., 2016. Origin–destination synthesis for aviation network data:
examining hub operations in the domestic and international US markets. Journal of Advanced
Transportation, 50(8), pp.2288-2305.
Chandra, S. and et.al., 2014. Establishing a benchmark of fuel efficiency for commercial
airline operations. Journal of Aviation Technology and Engineering, 4(1), p.6.