Awareness of Cultural Influences - PDF
Added on 2021-02-20
1 Pages1340 Words101 Views
Awareness of cultural influencesThese above discussed challenges and barriers can beeliminated by Hilton by using proper measures which arediscussed below:Safety and Security: For this, Hilton should provide highsecurity to the visitors such as id check at entrance of hotel,security guards at main gates and other major locations, CCTVcameras etc. so that the hotel can be monitored for securitypurposes when tourists are enjoying their stay Cultural and language barriers: These can be eliminated bythe Hilton by hiring suitable employees who are havingappropriate knowledge regarding various languages andculture as well as having suitable communication skills so thateffective communication can take place between customersand company. There is requirement of complete understandingabout changes language through which people came to knowabout it and this makes it easy to provide satisfactoryenvironment.It has been summarised from above information that the firmscan still expand their business operations to Sri Lanka forattracting more customers. However due to the recent terroristattack, firms needs to provide additional security and safety tothe customers so that they can enjoy their stay in Sri Lanka.When people have knowledge about culture, then they takecare others prospective as well.Awareness regarding the different culture is beneficial for theHilton hotel in effectively communicating and negotiating with thecustomers in a positive manner. Through the cultural awareness,Hilton hotel can determine the requirements of the customers bycommunicating with them so that effective transmission of theinformation or data can be done (Semasinghe, 2016). Wheneffective communication takes place between the customers andcompany then they both can negotiate with each other regardingthe prices, concerns, services, facilities etc. This negotiation ispossible if both parties understand each other culture and valueswhich assists in effective communication. There is requirement ofcomplete and specific information with which it is easy for peopleto understand about different culture and ascertain about aspectswhich has to be taken care. When proper cultural knowledge scommunicated top local people, then tourist also get to understandabout it.Awareness of cultural influencesSri Lanka is an Asian country which is famous for its beaches andother natural attractions. This country attracts a large number ofinternational visitors through their exotic beaches and locations.Hilton is the taken hotel for this assessment which is a hotel chainhaving hotels at various popular places. This poster will cover thechallenges faced by the firm in effective communication along withthe strategies for overcoming these challenges. Also awareness ofcultural influences on communication and negotiation will bediscussed.Challenges and barriers toeffective communicationStrategies for overcomingcommunication barriersHilton hotel is launching their new resort in SriLanka which has recently suffered from a terrorist attack(Fernando, Bandara and Smith, 2013). Due to this attack,hotel is facing challenges in attracting the customers as wellas in influencing the customers to take their services. Some ofthese issues are as follows:Safety and Security: Due to the recent attack,visitors from other countries are fearing regarding their safetyand security due to which effective communication is nottaking place between the customers and company. This isimpacting the firm in doing promotional activities. There isimportant role of safety aspects in order to promote tourismamong in Shri Lanka. Cultural and language barriers: The people whovisit Sri Lanka are from different culture and backgroundsdue to which company could not be able to communicate withthem. This is because employees lack communication skillsIntroduction Presentation Poster
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