Unlocking Organizational Knowledge for Innovative Environments

This assignment involves exploring the concept of organizational knowledge and how leaders can exploit it to drive innovation and improve performance. The content draws from various sources, including journal articles, textbooks, and online resources. It covers key topics such as organizational structure, organisational culture, motivation theory, and leadership. The aim is to understand how organisations can leverage their collective knowledge to stay competitive and achieve success.

Table Content

1.1: Structure and culture Copco’s with another organisation
your choice differences in these two organisation.
1.2: Structure and culture can impact on the performance of
its operations, how the relationship with Copco’s.
1.3: Capco’ or any other organisation of your choice, the fact
which influence individual behaviour.
Task 2:
2.1: Capco and any other organisation of your choice,
effectiveness of the different leadership compares.
2.2: organizational theories explain how (e.g. Scientific
management and human relation theory) have had influence on
the practice of management.
2.3: The different approaches to management used by evaluate

Task 3:
3.1: On motivation within period of change may have the
impact that different leader styles.
3.2: The application of two motivation theory compere (e.g.
Maslow’s and Herzberg theories) with orgadnizational setting.
3.3: Understand and apply motivation theories within the work
place, the necessity of management
Task 4:
4.1: Capco or your chosen organisation explain within the
nature of group and behaviour.
4.2: Capco or your chosen organisation discuss factor that
may promote or inhibit the development of effective teamwork.
4.3: Capco or your chosen organisation evaluate the impact of
technology on the team function within.

1.1: Structure and culture Copco’s with another organisation your choice differences in
these two organisation

Table of Contents

1.1: Structure and culture Copco’s with another organisation your choice differences in
these two organisation

.1.2: Structure and culture can impact on the performance of its operations, how the
relationship with Copco’s.1.3: Capco’ or any other organisation of your choice, the fact which
influence individual behaviour.

Task 2:
2.1: Capco and any other organisation of your choice,
effectiveness of the different leadership compares.
2.2: organizational theories explain how (e.g. Scientific
management and human relation theory) have had influence on
the practice of management.
2.3: The different approaches to management used by
evaluate, capco and your chosen organisation.
Task 3:
3.1: On motivation within period of change may have the
impact that different leader styles.
3.2: The application of two motivation theory compere (e.g.
Maslow’s and Herzberg theories) with organizational setting.
3.3: Understand and apply motivation theories within the work
place, the necessity of management
Task 4:

4.1: Capco or your chosen organisation explain within the
nature of group and behaviour.
4.2: Capco or your chosen organisation discuss factor that
may promote or inhibit the development of effective teamwork.
4.3: Capco or your chosen organisation evaluate the impact of
technology on the team function within.

1.1: Structure and culture Copco’s with another organisation
your choice differences in these two organisation.
1.2: Structure and culture can impact on the performance of
its operations, how the relationship with Copco’s.
1.3: Capco’ or any other organisation of your choice, the fact
which influence individual behaviour.
Task 2:
2.1: Capco and any other organisation of your choice,
effectiveness of the different leadership compares.
2.2: organizational theories explain how (e.g. Scientific
management and human relation theory) have had influence on
the practice of management.
2.3: The different approaches to management used by evaluate

Introduction:
Organisation & Behaviour.
“Culture is DNA of Organisation; The culture shows that how an
organisation operation (based on Culture come from organisation”).
Focuses on the behaviour of individuals and group with organisation. Its
explores the link between structure and culture of organisation and how
these interact and influence the behaviour of the workforce. The
structure of a large multi-national company with thousands of employees
worldwide will be the very different from a small local business with 20-
25 employees. The way in an organisation structure and organises its
work force will impact on the culture and the develop within the
organisation. This system of shear values and belief will determine and
steep the accepted pattern of behaviour of an organisations workforce.
The culture in organisation that differ in size, of example, or are from
different sector of the economy can be very different. The Japanese’s
were instrumental developing a culture of an organisation ‘continues
improvement through

Teamwork’ in their manufacturing industry. In this culture has now been
exported around the world and enclose, or encapsulate the way in the
structure and culture contribute to paten of the behaviour of an
organisation. However organisational behaviour is one of the most
complex and possibly last understood academic element of modern
general management (Robbins, S.P.and Judge, T.A.2012).
Introduction British Airways.
British air ways one of largest airline carrier in United Kingdom airline
business the flag carrier UK establish by the United Kingdom in 1972 as
manage two nationalised airline corporations’. All so British airways
provide cargo service under the world cargo brand and British airways
holds a United Kingdom Civil Aviation Authority as a operating licence it
is permitted to carry passenger, cargo, and mail on aircraft with 20 or
more seated. British Airways is the UK's largest international scheduled
airline, flying to nearly 600 destinations around the world. Whether
customers are in the air or on the ground, we take pride in providing a
full service experience.
Figure X 1: British Airways Organisation Structure and culture.
Source: British Airways. Com. (2016).

Figure x 1: British Air crew members.
Source: British Airways .com. (2016).
Task 1.1: Compared and contrast different organisational
structure and culture.
The Organisation Culture of British Airways is a system of shared
assumption, value and beliefs which govern how people behave in
organisations, these share has values have strong influence on the
people at BA organisation.
Action of proses divisional structure mainly because of the nature of its
business which is customer focused. The advantage of this method
gives clear identification of job roles, less time consumed in decision
making and easy supervision for managers between departments. This
increases efficiency as different people are given a favorable time or set
of circumstances opportunities to effectively use their different skills,
In this diagram structure of British Airways shows that Flat more layers’
faster communication, Functional structure. The power or rule come
from the top of the top and high take over financial performants, function
authority of a body to given to dawn word, a till job need to be done.
Mitel management that’s key to the implementation particular purpose
relevant strategy and culture changes. British Airways scope of cultural
orientate, amazing professional way of doing, (Power culture, role

culture, task culture, person culture, norm and symbols, value and belief)
these are the organisation develop their culture. BA public limited
company (PLC) The type of private business is the private sector being a
public Limited company British Airways is owned by.
An organizational structure is important because it determines how
the organization will be run in order to meet its aims and objectives,
(Cunnee, 2008)
British Airways can describe exactly the nature define as a role of culture
reflecting functional in is structure, there two ways of culture in British
airways one high in the sky at 35,0000 feet which is highly function
operate. And service oriented bass on focused passengers and the
activity in ground to a high degree or level service oriented and focused
on passenger and other issue grandly highly condition competitive
performance. In the external department of values rule as monarch,
according to the UK Business principle. The organisation has well
enplaned nature of scope connected and a proses of action to degree of
individual preformed. In BA airlines pricing strategy is based on three
class seats provided by the airline. These are premium, medium-value
and economy.
Organization structure
There are different types of structure like horizontal and vertical. Company follows
these types of structure when takes the decsion.. British Airways follows horizontal structure
in which manager takes the decision with the help of employees at the various level of
management. Moreover, it helps the employees to contribute their ideas and suggestions in
the decision making process which increases the level of motivation. It affects the
performance of workers because they are highly motivated towards the task and generates the
interest. On the other hand, Capco has adopted vertical structure under which executive takes
all the decision. Furthermore, top management and supervisor are the one who are only
involved in the decision making process. By applying this structure, manager circulates
information from top to bottom level of workers.

Organization culture
There are various types of culture which are used by corporations such as power,
role, task and person culture for maintaining appropriate environment at the work place. In
this way, British Airways follows person culture under which human resource are involved in
the decision making process. Workers contribute knowledge and suggestion in the decision
related to management topic. Organization also gives financial and non financial reward at
the workplace for increasing the motivation level of employees. It includes some incentives,
promotional opportunity, bonus etc. This system aids employees to work in an appropriate
manner and they deliver the best services to its clients and customers. On the other hand,
Capco Company follows role culture under which it depends upon rules and regulation. For
this purpose, company delegates the role and responsibilities to their employees as per its
interest. It affects the performance of the organization and maintains overall productivity.
Along with this, it also results in increasing the market share in the airlines industry.
Similarities
The structure and culture are implemented effectively by British Airways and Capco
for maintaining work environment and increasing the sales turnover. Apart from this,
manager directly and indirectly include human resource in the decision making process which
will help to encourage employees towards the task.
1.2: Explain how the relationship between an
organisation’s structure and culture can impact on the
performance of the business.
These words of Lawrence and loach prompt the question what choice
are available organisation wen considering how the differentiate
(specialist) and integrate (coordinate). Its timely, there for the examining
some basic stricture formed, before going on to consider organisation
from the point of view of system theory. Laurence and Lorch (1967).
Harvard Business school US.
Figure X 2: Capco Organisation Management structure
Source: Capco structure (2016). Capco organisation.

The Organisation Culture of Capco is a system of shared assumption,
value and beliefs which govern how people behave in organisations,
these share has values have strong influence on the people at capco
organisation.
Capco has a learning at capco that place a high value on consulting,
Management and interpersonal skills and industry expertise. Continues
learning and personal growth are required as you chart the course of
your career at capco.
The organisation global learning and development programs which begin
the monument as you join capco, are design to from future of our people.
As greatest assets people develop through challenging and rewarding
work experience feedback of their managers and opportunities to
participate in structure learning. Capco offer vied range of learning and
classroom training opportunities, covering key fields across the spectrum
of both financial service and management and interpersonal skills also
technical and industry-related expertise. As a Capco global firm, and
also dedicated to cross-cultural communication and knowledge transfer
and provide numerous educational opportunity to expose our employees
to international issues.
The organization are stablished to meet a need for example to provide
goods and service. The Hierarchical organizational structure
organization structure of Capco that show flat organizational structure
has only one or very few layers of management. This type of structure
base on use for the project work within an organization. According to the
system of Capco structure, that mean and very few chain of command
from the top to the bottom of the organization and has an only one or

very few layers of management. In this chart spam of control of the
(CEO) this chart has three layers this is the number of different position
in this reporting structure from the top row to the bottom. Capco flat
organization structure refers each manager has a relatively higher
number of direct the reports. frequent communication between higher-
level managers and staffers, resulting in better understanding of
company goals for the staffers and better understand of daily operation
issues by the managers.
Pricing: In this case sturdy show these two organisations that different
structure at British airways has a flat and told structure, in Capco has a
flat structure, also the different function as well.
All the structure is not suitable for every organisation, in this case study
can recommend to capco organisation to concerned to the different
strategy, It’s has a non-hierarchical team driven flat structure. According
to this structure create promote the development of motivate and
empowered with work force and everyone have an accesses advising
and caching also the employees are able to ask freely questions and
suggest improvement.
1.3: Which influence individual behaviour in capco or an any
organization to choose.
“Organisation are extremely complex system”. As one observes them
they seem to be composed of human activity on many different level of
analysis, Personality, small group, intergroup, normed value, attitudes,
all seem to exist in an extremely complex multidimensional patterns, the

complex seem at almost beyond comparison. “Chris Argyeris”
(Integrating the individual and then organisation, John Wiley & son
1964)”.
“Influence on behaviour in British Airways, the variable outline
measurable or calculable within which a number of inter relate, such as
length dimension can be identified individual the group and the
organisation and the environment-which collective influence of British
Airways organisation”.
Therefor an understanding convenient framework at BA. Process of
Management, behaviour of people and organisation context, which the
process of management take a place and the execution of the work and
communication or interaction with the external envirment of which
organisation a part. BA organisation over year of years’ experience of
organisation behaviour generally along the line of, study and
understanding of individual group behaviour and patent of structure in
order to improve organisational performers and effectiveness.
“The concept of perception, at British Airways personal value and
attitudes one of great key to understand, therefor behaviour of the
organisation concerning perception and personal value look at two ways,
research for social sciences or as matter to managers”.
The organisation negotiates with the, company tread union representing
works across the business and Attempt to find work constructively or
serving a useful purpose with colleagues and their representatives to
improve productivity. People Orientation its degree to BA, for as
example Technologies view company employees as assets and decision

result of orientation. Also positive function contributes for company
organisation behaviour, when employees develop a sense of
belongingness to the organisation and an important force influencing
behaviour.
The important of BA of people behaviour and organisation behaviour
according to the formal of aspect of British Airways: Former goals
Finance resource, Technology, physical facility, surface competencies
and skills, Customer organisation design.
As behavioural aspect of the BA cover: Attitudes, communication
pattern, and informal team process, personally and conflicts, political
behaviour also underline competencies and skills. Also the BA
concerning work life balance meeting both personality and the
employees work commitment Huge source of satisfaction of British
Airways influence of behaviour. Behind every action or document in BA
organisation their people.
Ba managers has learnt managing on-self accordance managing on self,
Key concept “big five” interactionism, personality, personality treats,
personality types, and the reference group. Also the self-awareness as
important time management personal organisation skills, managing
stress, and professional and ethical approaches to self-management at
work.
Personality has been defined by Huczyuski and Buchman (2007:844) as
“the psychological quality that influence an individual’s characteristic
behaviour pattern in stable and distinctive manner’ As noted by Venetic
et al (2008), Personality apparels to be organisation in to passion which

are some degree, observable and miserable and involved commence
and uniquck characteristics-every person id different from every other
person in some respects but similar to other person in to other respects.
Personality of an individual has great impact on his/her overall
behaviour at the workplace. For example, people with positive
personality are able handle all types of projects allotted by the
organization and clients. Along with this, they also perform outstanding in
accomplishing aims and objectives of the organization. Employee takes
the initiatives related to handling risk and reducing conflicts among the
workers. It affects the individual behaviour and increases work
productivity. On the other hand, people with negative attitude are not
able to carry out their task and assignments effectively. These people
also indulge in conflicts and issues at the workplace. It impacts individual
behaviour because it reduces the efficiency and effectiveness.
2.1: The effectiveness of the different Leeder ship at Capco
any other organization your chose.
“Leeder sheep Perception motivation, work groups organization
structure, Human Resource management and Management controls and
power”.
The Leeder ship quality and style call Management theory study of BA
Organisational behaviour of knowledge about the behaviour of the
people of the work organisation. The Management theory has
developed over hundred years. The theory special concerned with
issues of goal setting e.g. Resource development, Employees
motivation, team work Leeder ship controls and coordination. Primary

choice available to manager in their Leeder ship role between task-
orientation and people orientation and between the personal use of
power, and Leeder ship patterns in decision making. Leeder involved the
group in decision making and depend on number of situation factor
speciality the relative maturity of the group.
To lead the people is to inspire influence and guide Buchanan and
Huczynski (2007) suggest Leader ship is: “the process of influencing at
the activities of an organized group in its effects toward goal setting and
goal achievement”.
Stress and conflict in the organisation, Individual stress perception of
the problems out come and self. External Environment job
characteristics like personal factor, domestic, social, and the work
relationship. External and organisation structure and culture contribute to
stress are set out below ender each of the main groping illustrated.BA
“BA expect great things of everyone who work for British Airways”.
Theory of Leader ship of BA benefits and influence according to the
different leader styles effective the organisation development, providing
with the ability or means to do something them to understanding and
identify west and find opportunities for working more effective.
As example Lean methology across British Airway which is a particular
procedure of method of improving customer service whilst reducing cost
by and engine and empowering its staff. Also the major IBC project work
with the T5 team design new program process and IT required to work

with the commercial team on the ongoing expansion to BA. Com, service
including online checking.
Investing new leadership training in BA: Implementing clear
communication program, improving the way company manager’s
performance in all reason of BA business throughout training and the
system solution.
In addition to operational excellence, the organisation and the leaders
has defined communicating activated to measure individual’s
performance against three capability BA think they need our leaders.
Help of great leaders with current grading and condition and achieve BA
long-term vision. Like leading global premium airline regarding British
Airways be confident and highly effective in BA developing present and
potential Leaders.
Therefor introduced BA high performance leadership system during the
year an integrate or form, system linking business strategy to objective
setting performance valuation and development and reward.
Mechanisms identify talent leaders and to provide them with right tools
and to support to carry on, continue to developing.
“British Airways Concern First it’s not all about job, second employees
Really well look after, third British Airways genuine action interested in
works future development”. British Airways has a culture of doing right
things and believes”
Executive are required or expected to justify decision customer and
operations for day-to-day customer service performance and operation

make Suring the highest standards of safe and this group also meet
weekly. BA theories contingency theory are great man theory, Trance
formational and trance sectional theory these type’s leaders a (e.g. BA)
already having the power been motivational and they know how to lead
the people.
“According to Avolio (1993) and Burns (1979) suggest that Trance
formational to use, this styles of leaders of leadership is adopt by the
leader who wont to see people working with enthusing”.
Democratic leadership style- British Airways follows democratic
leadership style under which manager takes the decision with the help of
employees. Here, the employees are encouraged to be a part of
decision-making process. Workers are highly motivated because they
contribute their knowledge which helps them to generate interest level
towards the task. Furthermore, this style is effective because company
provides role and responsibilities to their employees which help the
workers to work in an effective manner. With the help of this, leader
easily solve complex problem in the organization and build-up relation
with the employees. However, it can be critically evaluated that using this
style can results in delaying the process of decision-making.
Autocratic leadership style- Capco Company follows the autocratic
leadership style under which executive takes the decision without
involving the human resource. This type of leadership style is applied at
the workplace when manager takes the quick decision. Moreover, this
leadership style is ineffective because employees feel that firm treat
them as a machine. Therefore, workers loose the motivation level and
their interest level towards the task is reduced.

‘2.2: How Organisation theories e.g. scientific management and human
relation theory, have had influence on the practice of management.
‘Scientific Management’ of Fredrick Taylor sheep the first of an
agreement or theory school of thought with application to the industries
world he was our first professional guru and Taylorism- with its twin goal
or productivity and efficiency skill influence management thinking over
100 years on.
The principle of the scientific management set the past laid down the
major of central importance fundamental principle of large- scale
manufacturing through assembly-line factories. Its highlights attempt to
justify rationalization and tantalization of work thought division of labour
time and motion, studies measurement and piece-rat wages. However,
that scientific management provide useful techniques and offer valuable
organisation an idea or plan put forward, but gave production manager a
high level of uncontrolled power.
According to the British Airways shows scientist management The
hierarchy of management, technical requirement and common principle
of organisation according to the human relation theory attention to social
work, groups Leeder ship, and the informal organisation and behaviour
of people. The action or process integration of the classical and the
human relation methods important is socio-technical system, and the
organisation with its external environment. Therese are the most major
influence on the practice management of BA.
Human relation theory

There are many theories of management but it can be stated that
human relation theory is more relevant for British Airways (BA). In this
theory, manager easily manages day to day operation in the organization
and its workforce. With the help of this approach, company fulfils the
vacant post by appointing the new employees as per its qualification and
knowledge. It affects the performance of the organization because
workers provide best services to their customers. By using training,
employees enhance their performance and improve knowledge which is
required in the firm. Henceforth, as the result, skilled employees deliver
best services to their customer and they work for attaining the
organization goals and objectives.
2.3: Evaluate the different approach to management use by Capco and
you chose organisation.
According to this case study different approaches both management,
British Airways and Capco has a different management theory and
different business service and the responsibility also the strategy’s.
“The second sub group, bureaucracy, draw heavily on the work of Max
Weber (1864-1920) Who’s studies structure the highlighted importance
of ‘office’ and ‘rule’ in the operation of organisation”.
Capco management and British Airways Management has the same
influence factor influenced by the external environment in which the
business functions operate like a culture and the nature of the work and
activities are responsibility undertaking.

Capco have a culture of learning, at Capco there is a defined high value
on consulting, Management and interpersonal skills and industry
exportation. As a global firm, capco also dedicates to cross-culture
communication and knowledge transfer and provides numerous
educational opportunities to expose company employees to international
issues. As a greatest asset the organisation develops through
challenging and rewarding work experience feedback in the managers
and opportunity to participate in structure learning.
The course of career at learning in Capco learning and personal growth
are the key to success at global learning and development programme.
“The company compressive learning course CatLog has more than
4,000 modules design for educated stimulate employees at each stage
of their career, supporting on going personal and career employment”.
In capco strong value of high opinions respect, excellence and
knowledge define how the company work with Clint and reflect the
behaviours relevant universal principle classical theory. The company
dedicated the global financial sector including banking finance and
investment. Copco’s Associate Ability Talent Programme assistances to
confirm a channel of talent to meet this growth. Management potential
able to meet the changing and challenging needs of the financial
services creativity work and an element of risk-taking, management
Teamed with a long-term vision industry. Copco’s core values define how
organization trite their Clint and frame work how they work with Capco
colleagues, at all levels of the organization that.
Capco culture is built on 4 pillars (right angles to a horizon plane).

Opportunity: Personal growth opportunity in a fast growing
entrepreneurial firm dedicated to financial service.
Performance and reward: a true meritocracy where performance is
recognized and rewarded.
Work for challenge portfolio of work that will use and stretch their
employees’ skills taking complex business issues.
Experience and Learning: learning from and sharing from and insight
with thought leaders of unparalleled experience
Support and encourage an entrepreneurial outlook and independent
thinking. Capco is not only organizational chart and layer operate with
the little hierarchical because capco want employees feel that capco is
firm to of global social networking site that cy the way people
communicate across the organization.
Different types of management theory are adopted by the British
Airways and United Airlines Company. These are described as below:
Bureaucratic management theory- British Airways follows this theory
because it is based on rules and regulation or organization structure.
According to this theory, decision are formulated in upper level and
implemented in bottom level of management. In addition to this,
manager applies this theory at the work place under which they control
outcomes which are provided by the employees. It positively affects
performance of the organization because employees follow rules and
regulation and they behave in appropriate manner. . Drawback of

Bureaucratic management theory is that the employees are de-
motivated towards the task of creativity and innovation. In this way, they
are not involved in decision making process which creates
dissatisfaction towards the job.
Scientific theory- Capco Company follows this theory for improving
the organization productivity and workers productivity. For this purpose,
the selected theory helps the company in improving day to day operation
and managing work based activities. Disadvantage of this theory lose of
individual's initiative under which employees not able to take the initiative
related to conflicts and risk.
Conclusion:
Compare with this two differences of both organization: Capco has a
simple structure as professional Bureaucracy standardization operation
cure. And personal bureaucracy, low structure and on centralization
employees practice and the classic theory. British Airways has a
Machine bureaucracy sterilization action of work process. that scientific
management provide useful techniques and offer valuable organisation
an idea or plan put forward, but gave production manager a high level of
uncontrolled power.
Also the BA full bureaucracy, highly, structure and centralised with highly
and standard employment practice various role in British Airways, found
in public service like BA which is a better approach than Capco. Why?
Capco specialises in the delivery of consultation practices in contrast to

BA where the management structure focuses on technical response,
traveling also the more concerning Health and Safety and customer care
so it’s very clear can understand BA has a various of activities respond
more human life. In according to the organisation evaluate BA has a
major motivation theory more than the capco
This theory assumes that if management and employment within an
organisation are fully commit to collective principle, customer and morals
this will result in positive outcome in the organisation. The theory that
proves that there is relationship between strong corporate culture and
organisation performance or profits Denison (1984).
.
3.1: Impact that different leader ship chosen organization
styles may have the on motivation with period of change.
The search for Motive is the search process of thinking and feeling
that causes a person to act in specific ways. (Kolb, d. Rubin, I.&
McIntyre. 1979)2.
“Leadership can be described as the ability to persuade other willingly to
behavior different, at the British Airways It is the process of influence of
the people-getting them to do their best to achieve a desired result. It
involving develop and communicating a mission of the future, motivation
people and securing their engagement”.

According to Chris Joseph (2016) situational leadership management
styles developed by noted management gurus Ken Blanchard and
Paul Hersey. The fundamental concept of situational leadership is that
the there is no one “best” style of leadership and that the most value
successful leader are the one who can adapt their style to a given
situation. situation leadership consist of four styles of management.
Advance of Leadership Management BA has a long past history and the
experience’s explored in the history great leadership management in the
Airline business national and international success in airline history, and
how they do. Leadership brings successful change in BA organization,
Pluralistic, trance formational, communication, and the conflict.
Coaching: British Airways coaching is a type of situational leadership
that involved in BA, a great deal of “hand-on” involvement in the BA
employees work process. The mining of coaching to organisation
coaching is a most beneficial when the employees display weakness
that need improvement. For coaching for to be effective to company and
the employees, must show knowledge of weakness and indicate desire
to improve. An example in BA coaching is when a sales manager spends
the time on the road making calls with the straggling sales person in an
offer to improve her performance.
Directing: The organisation leadership that directing leadership style
typically involved taking over a challenging situation and applying
specific knowledge and experience to the right the leadership. For
instance if the BA business is struggling to establish its business, a skills
marketing manager can be brought in to develop a marketing strategy to
create brand awareness. A directing-type manager will establish clear

goal and objective for his work are a well as his staff, however although
staff members have some latitude as to the company process sued to
meet the goals.
Delegating: Leadership and management Delegating according to the
BA style as more of the responsibility on the shoulder of the workers as
opposed to the managers in BA. The leader is able to provide guidance,
only when need or request by the employees. Service more consultant
capacity of the company. In this style is most effect with an experience
staff that BA can work independently. It’s also allow for maximum
creative in how employees chose to go about accomplishing a task.
Supporting Style: How great that leaders are supporting styles BA
played more of the motivation role the leaders and the management has
a main function to attempt to instill confidence in the workers so they
eventually become more self -sufficing and productive. In this method is
offered refer to as a “selling” style because the manager attempts to
persuade the employees that they have an ability to performance the
job. This style typical involvement assigns of the task by the manager
while providing supported as needed in their employees.
In according leadership style two type of leader style, Autocratic and the
democratic leadership style.
“Autocratic” leadership describes way of ruling not in nice way, an
autocratic leader the one who rule with an iron fist in other word
someone behavior a dictator. The group leader in the authority to make
the final decision after group.

British Airways has a “Democratic” leadership so that they able to help
out their business in one-way. Organization issues that employees are
been treat fairly is to have democratic leadership. Involved a team
guidance by a leader where all individual are involved in the decision-
making process to be determine what need to be done and how it should
be done. The leader has an authority to make the friendly of the group.
Manager follows leadership styles has great impact on motivation level
of employees. . When leader follows the autocratic leadership style, a
negative impact on performance of the employees is created because
they are not involved in the decision making process and are de-
motivated towards the task. The changes are beneficial for organization
and human resource as it helps them to work in an effective manner and
save the time. Apart from this, manager adopts the democratic
leadership style which increase the motivation level of the employees
because their suggestion are considered in the decision making process.
It helps the workers to perform in a well manner and contribute the best
services to their customers. It affects the performance of the company
and assist in gaining the profit margin in airlines industry. On the other
hand, if leader want to take the quick decision then at the time they
follow democratic leadership style. As it negatively impact decision
because they involve all employees which delay in decision making
process.
Conclusion:
Successful Airline business like British Airway organization perform 0ver
years’ expiring management motivation within period, the main point is a
the changing nature of organization has place an increasing emphasis of

the importance of effective of human resource management, including
the importance of the psychological contract with the employment
relationship and according to internal management using the
implementing organizational change in practical management term in BA
their two basic approach to change tactical/ operational and strategy.
Mainly the company concern most important force of changing area
including internal sources, strategy development and structure system,
task and people, organization culture and technology also the
organization they have another competitor. “Organization Development
is an altogether more comprehensive approach to organizational
change. French & Bell (1984)”. The BA has recognized long away of
their strategy management and change an area of major common
interest and between studies of organizational behavior if that change
and how is manage there for the company show their strength according
to revenue records over billion. Motivation, job satisfaction and
performance British Airway’s has Winn the trust from the company
employers.
3.2: Application of two motivation theory, e.g. Maslow and Herzberg
theory with organization setting.
Figure X 3: The Work of Mas
Source: google images (2016)
“Psychologist Abraham Maslow (1943, 1954) stated that human
motivation is based on people seeking fulfillment and change through

personal growth Self-actualized people are those who were fulfilled and
doing all they were capable of”.
A major impetus driving force of British Airways, for the neo-human
relation approach was the work of ‘Maslow’. Who in (1943) put forward a
theoretical frame work individual person development and motivation
base on hierarchy of human and need, through safe need, love need
dand esteem need, and esteem need to the self-actualization of the high
level. Individual advance up the hierarchy only each love level need in
satisfied. All though Maslow did not originally intend this need hierarchy
to the applied necessarily to the work it has the design at work
organization to meet individual need the work of Maslow provides to
contribution to the British Airways management.
Physiological: In this Maslow according to the British Airway the record
shows that the employees have a maximum satisfaction of their
organization and the employee’s relationship, the company look after
their works Vegas and over time and the bonus of the company
For instance, BA operate two principal funded Airways pension schema
(APS) from April (1st 2003) and new Airways pension schema (NAPS)
both new employees where entitle to join the British Airways.
Retirement plane (BARP) which allow BA UK based employers to make
their pension contribution in more beneficent way. Their many issues of
the organization.

Safety: BA dealing with their activity air and ground service higher
response with help of various technology help health and safe
procedures, not only the safety of the BA employees their customer safe
including concern and work for it. These are the most worried about
British Airways and their senior management and resource.
Love belonging: British Airway has a long term experience of loving to
be belonging their works and employees there for use Maslow theory,
BA knows without employees help they can’t run their business. The
leaders are basically training under category of employee’s relation
company managers are knows how to handle their staff.
Esteem: Respect is a Ba a nature, the company have an attention and
listen to their staff and look what their feeling of the work, for instance
employees voice and the respect of the each other. Its call team work of
the BA. The case study indicates in BA everyone in one equal rights and
respect one a anther.
Self-actualization: Under this Thamar the management considerable
most value of their employee’s self-fulfillment grows and peak
experience. As company drive need present in every one in the British
Airways staff.
These are the most valuable BA principal of the company and help
motivation and development and the satisfaction BA business
environment.

The Herzberg theory: The two Theory, also knows that as Herzberg
motivating hygiene theory and dual-factor theory. There crating factor in
the work place that can job satisfaction while separate set of the factor
cause dissatisfaction.
The opposite of “Satisfaction” is no Satisfaction and the opposite
Dissatisfaction.
According to British Airways Comparison F. Herzberg and Maslow model
both model focus on what motivation and individual, at BA procedures
unsatisfaction need become motivation.
In Socially and economically advanced only higher order need remain
motivation factors in the organization at BA. Mantance factor come
under lower order need are Motivator-Maslow. In contend theory
emphasis on the reason for changing the human need frequently.
Process theory motivationry focus on the psychological process while
the regards then expectation goals and perceptions of equity of the
employees in BA
The two kind of employees at BA, Motivation seeker motivate by
satisfiers, Mantance seeker concerning about the factor surrounding
their job.
Figure X 4: This are the motivation fact of BA concerning process theory.

Source: google (2016). Motivation Factor.
Process theories the importance of stablish goal is explicitly emphasized
in the theory of “Goal setting” SMART- target are subjects to maximize
the level of motivation as stated by Edwin Locke (Buchanan & Hussy ski,
2010).
Concern BA has a with this two theory effect process of the organization
focusing the Extreme Dissatisfaction and extrema satisfaction a benefits
pay job security, and the friend in work place at BA. Motivation factor
producing contribute grate deal satisfaction in BA particular work place.
Recognize, achievement, and challenging work at BA.
In hygiene factor has a various rolde at British Airways, social, security,
physiology need these are the main key have to run by BA business
demotivate and work force is the satisfaction working condition at
organization. Standisation of skills process Machin bureaucracy and
operation core professional bureaucracy these are the most factor
according to the both Maslow and Herzberg theory contribute British
Airway run the business long term run.
British Airway so call “job” enrichment program, is practice management
found the result very useful in the helping to organization distinguish
between Mantance practice (Hygiene factors) such as wages and
administration also improvement of the supervision such as recognizing
achievement, providing job interest etc. one of the practice
consequences of Herzberg theory has been the development of program
to build motivator in to job in British Airways.

Health and safety and the security in high motive, Work place health
and safety includes topics ranging from wellness, fire and food safety,
ergonomics, injury management disaster preparedness, industrial
hygiene, and even bullying and work place violence. According to BA
work place safety involved protecting employees from work related
toxins, accident, and injuries, and the BA work place health refer to
employees, physical and mental health.
In British Airways safety and security, it’s the key priority for BA
special of BA formal safety management system which ensures that IT
meet all relevant regulation and IT operation a comprehensive
monitoring system to ensure that all incident is reported and necessary
to action taken. The department of BA security work with of great
international security frame work to ensure that any treat to their
business are minimised and to protect customer. And the world of great
asset, operation and the staff. Legal director of safety and security and
director of investment also report to the chief Executive.
Tanning and development at BA. Employee capabilities are
developing trough both formal and informal Activities, also the carrier
planning responsibility at British Airways training and development
function is also responsible. The important of training as a central role of
management has long been recognised by British Airways. In
development The Organisation Improving the way of company manage
performance in all business areas through training and systems solving
problems. Invest in new Leadership and additionally implementing fine
and clear communication programs. The nature of the company has
training is essential for preparing edmployees to be stay effective in their

jobs and to become organisational leaders, performants management
and reward must be aligned with training goal of BA. The company has
been establishing several training centre for their employees where them
been trained not practically but mentally too. Major invest of the
company develop if they employees to build both their skills and
educational stander has open several vocational study canter.
“Basically the BA company Leader ship and management styles link with
organisation structure and their Approche manager are Harte of the
production and the HR. Leader-Member relations, degree of structure in
the task, power and authority of the position”. Leadership Patten in
decision – making (adapted from Tannenbaum & Schmid,1958).
According to the company function and responsibility of the line manager
play various job, department level management of own staff and day to
day operation. Also the Technical knowledge of activities and working
condition of the staff and the line manager British Airways company has
a right and the duty to concerned with the effective operation of their own
department, including the well-been of their staff. Like I every manager
are e.g. Communication, engineering, flights operating, sale and
marketing and the people and the organisation. carryout all kind of
responsibility including the superverses mainly their key fact is a
management success of British airways management function help full
performance of the current and the future throughout the Maslow and
Herzberg theory using and HR, with the help of strategy and function
manager role is like performance management. Concern of all
management function is a shared responsibility among BA top
management line managers and supervisor and the human resource
management.

Advice: in theoretically British Airways motivation theory is a money, it
will effective the budget of the company also the motivation theory bring
the organisation value development of the airline business. BA is a long
term business company must use to consider this theory Maslow and
Herzberg two theory it will contribute to the BA that all about company
future determination job satisfaction and friendly work place.
In order to motivation British Airways better way consider other
competitor around the Airline business for instance, Virgin Airline is the
most advance service and jet air or another low price of travel ticket
price that’s makes customer satisfaction or customer engagement.
According to the compeer with others Airline tickets fair BA has an
expensive price than the others. In the Airline records shows that BA in
behind compere with Virgin Airline and the customer value of the
traveling fairs convenience than BA.
Conclusion: In this report that shows BA behaviour according to
Hierarchy Maslow and Herzberg two theory how effective the British
Airways Business how run their Business in Airline with other
competition. Also menschen about the British Airways company process
Dissatisfaction and satisfaction behaviour at British Airways. Interesting
matter of BA Hygiene factor also the enrichment program and relevant
with the safety and security motivating program leaders tanning in this
strategies link with of two methods of hierarchical Maslow and Herzberg
theory

3.3: Necessity of management understand and apply
motivation theory with the work place
most influence in framing and managing employees and the expectation
and motivation theory with BA work place understand and the important
guidance or recommendation offers in British Airways.
According to the BA managers are most basically, “Making Things
Happen”. e.g. taking place within the structured organizational setting
with prescribe advice and authorize the use of roles, and direct toward
the attainment success in accomplishing for aim and objectives also the
achieve through the efforts of the other people and using system and the
procedures management theory the company managers are have their
influence and the power of knowledge motivation theory of the work
place successful managers like British Airways those who are bone with
appropriate the ability to understand immediately intelligence and
personality which they develop through the practice of the leadership
What Motivation theory use by British Airways theory can managers’
Theories and Motivation organization and management, and how to
apply BA Management motivation theory in the workplace its mining to
organizational BA fact that promote effective team work with different
leadership styles motivation theory their terms theory of motivation.
The nature of motivation, managers of all type of organization including
small firms, need to motivation their employees to keep on remain
competitive. Since employees may find defiant fact to be motivating, is
crucial that BA managers take the time to determine what drive it each
individual in the majority of case, positive factor that appeal an individual

internal need tend to be more effective that using negative
reinforcement,
British Airway Motivation theory typically fall in to two categories, Content
theory explain individual need, and process theory explain the through
process behind an individual’s behavior. According to Contend theory,
need drive human to act in crating way and adapt specific work
behaviors. Process theories explain a personal behavior decision
process.
Maslow’s Hierarchy of Need: Abraham Harold Maslow’s Hierarchy of
need theory seat that motivation stems of the various set of need
including, Physiological, safety, social, esteem and self-actualization
according to some interpretation of the theory, an individual will not seek
to satisfied until the full his lower-level need Higher-levels needs are
stead and self -actualization while lower level need are psychological,
safety and social. If a manager wants to slow if -actualization need. he
may offer to develop an employee’s potential and reward him with
promotion if he meets performance requirement s. Some employees
structure entry-level position on this manner to motivate new employees
to remain loyal to the company and performance about expectation. An
example would be a “Management trainee” position.
Herzberg’s Two – factor Theory: Frederic Irving Herzberg develop
motivation theory for the work place that consist of two separate
categories. That first contend list of Hygiene factor that might create
high-level of dissatisfaction if they lacking or negative. Some of these
factor including working condition, pay, status or title, benefits,
organization culture and job stability. If these factor positive or adequate

they create a state of neutrality. Herzberg motivation factor including
achievement, recognition personal growth and personal investment.
According to the theory, these factor can stimulate employees to
performance at a high level. Herzberg thought that companies should
use both hygiene and motivation factor. For example, to sure motivation
manager might want to pay his employees market wages and higher and
price their job performance formally and informed.
Equity theory: J Stacy Adams’ equity theory states that employees adjust
their performance and output bass on whether that perceive the result be
equitable. For example, if one employees that believes that he will be
reward less than his peers for the same amount of offered, he likely will
be reduce his job performance. The same activity might occur if the
employees feel that his employees is rewarding him too much relative to
his peer. Manager can apply this theory by train to make pay statures
equitable for same amount of work. This is one of the primary reason
why sales territory is realigned according average sale volume. These
are the various of theory strategies of British Airways using organization
motivation with the work place of BA.
British Airways follows Maslow’s Hierarchy of Need under which
manager fulfills employee’s needs and influence the task. It includes five
levels of needs like Psychological, safety, belongingness, esteem, self-
actualization.
Merits
 This theory helps the manager to understand employee’s needs
and how to motivate the employees towards the task.

 By using this theory, manager fulfills worker’s needs and they
influence the employees to work in an appropriate manner in the
British Airways. It increases the overall productivity of the
organization and market share.
 Maslow theory is dynamic because it presents motivation as a
changing force; like manager upgrades the employees from one
level to another.
 Demerits
 British Airways sometimes not able to fulfill employees needs
which affects the motivation of employees and reduce the work
quality.
 It is difficult for the manager to identify the need level for
employees. It affects the performance of workers and decreases
the efficiency.
4.1: Nature of groups and groups behavior within your chosen
organization or Capco organization.
British Airways Group and Group Behavior The study of people in groups
is a relatively modern panorama modern of surrounding – part of 20th
century attraction or interest with the behavior, need and motivation
fallow human beings. So far as work organization are concerned it was
to result of the Hawthorne Experian in the experiment in the 1920 and
the 30’s that triggered are major interest in the behavior of groups- as
opposed to individuals – in the work place.

“A group has been defined (Schein, 1988) as: number of people who (1)
interact with a one another (2) are psychologically aware of one another,
and (3) perceive with themselves to be a group”.
Groups are formed to get identify clear and definitely specified from
British Airways organization. The member of the groups has some
specified task and some degree or importance set of purpose to work
with the members or employees become naturally dependent with each
other and link with organization many various type group may exist in
BA. They can be formal and informal, primary and secondary and
another similar thing etc.
Formal and informal groups typical analysis BA under two main
categories formal and informal group. Formal groups are the units
establish by the management as part of BA organization structure. There
are defined in term of their purpose and their roles. Their official in the
sense or logic that BA have proper appropriate authority and provide
financial and physical resources in BA. The principal reason of formal
group is to feature the aim at BA and objectives of the organization as
laid down in mission statement units’ objectives of the BA organisation
and policy statement a routine procedure. It’s it tempting or someone do
something to think BA organisation has been mainly, or slowly compose
of such formal group in BA.
Formal groups: A formal groups is formed by British Airways
organisation itself it is formed in according to the order to achieve some
specific task. The management produce these type of group and set
specified identify clear and definitely in BA goal too rich. Member of this

group have some fixed roles and responsibility. In BA formal group can
divide two ways.
commend Group; The common group are permeant in the nature and
have a fixes position in organisation chart. On the other hand, was a
task group, its take are formed a clear defined or identified task and
motivation, form these type of group are usually temporary and these
type of group have relative consider small impact on organisation as
compere to informal group keep in main that a great impact the action of
one objective coming on organisation in British Airways performance. In
case it this group forming have prevent keep happening or arising to be
not fitting unsuitable overall organisation may suffer.
Informal Group: Informal group are formed by the organisation by the
in organisation member of the organisation them self. show that two type
of informal group. “Friendly group and interest groups”.
Member of friendship group bounded are by equivalence friendship. Like
in common like age, attitude, and belief, Interest group are formed by
internationally that are typically and characteristically temporary. These
group are having a hug impact of overall business it may help BA for the
better improvement. At the overall organisation structure. Informal group
can contribution a lot in enriching the culture in BA. It has an influence
organisation performance.

Task 4.2. Factor that may promote or inhibit the development
of effectiveness of team work within British Airways.
Development of teamwork effective teamwork, according to the
BA manager at BA go to complete a task with the help of their team, and
there should focus on the development effective their teamwork. In
teamwork can because a lot of situation problems arise when working in
at team. However, they need to overcome the situation or problems.
From these kind of to derive toward the goal major fact that BA required
to make team more effective producing a desired or intended result are
category below.
“Communication process within mature groups tend to dominated by
what levity (1951) called ‘all channel’ networks, i.e., where all the
members of the group communicate freely with each other another used
in group, specially these which are newly formed, and where
communication channels are somewhat tentative the ‘circle’ where
individuals communicate with one or two other”.
Communication is a required by law having among team members of the
BA having clear and offend action of communication, team member has
to free to ask anything, share information and give their suggestion, an
idea or plan put forward for in the organisation.
Trust: British Airways or any other organisation without trust it is
impossible to BA to promote any strategy or to make any decision.
Anyhow if employees do not trust each other they will not share
information unwilling to take or except risk may lead to organisation
failure.

Work force: Variety the people from different age, gender, ethnicity,
religion, region an area of a country or the world, etc., thinking differently.
So that more Varity is there in the team work at BA. Innovated ideas are
there creative and more chance of creative.
Leadership: Airline Business Leadership an idea leader drive
operation and control the direction and team moving faster quickly
toward the goal, make the teamwork more effective company leadership,
is require need or depend on because leader direct the employ at BA,
coordinating among the members
Encouraging additional: The action of process of adding the relevant
teamwork force has any situation and every one stop to give effort to the
determine attempt to the project then the project will fault for sure, so all
the team member’s BA must have positive attitude to their task and put
their best offer till the end of prefect. It should be ensuring by BA that
every team member is getting satisfactory or acceptable training and
motivation task in the organisation.
Task 4.3: The impact of technology on team functioning with
British Airways organisation.
Technology has made the world has Brought then people closer around
the world (Burke and cooper 2007). According to impact of the
technology is one of hug in the British Airways organisation. The
organisation has a geographical distribute in different direction work
force and different place most of the project are done by the practical
virtual team which are contend by technology. The technology makes
positive to BA continue their activity in ant time and distance which

increase the productivity volume. Its has a great function of the BA team
structure trust coordinating, and cooperative, leadership etc., So British
Airways main thing first understand team member and their culture,
there should report to the benefits of technology in company. However,
impact of technology on organisation team various team it depends on
the nature of the work condition well as team members. Some case
study shows that function program gently in almost team members
become closer each other sharing information and become cooperative.
Contribution of the team members will increase specially technology will
help to the members. Organisation reduce the distance among differrent
geographical are with support with the technology.
Conclusion: Thoughtful understanding individual group behavior an
organisation and grow and become them efficiently is a key to success
in the business world its possible effective motive the employees to
achieve complete success their task and development a strong
relationship should be based on the trust and cooperative. In this point at
view say that BA place in gain to the correct direction Their main
objection in make as large or Greater as possible organizational benefits
by the satisfaction in this case BA must understand the employees
culture and try to fulfillment them as much as possible.
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