IT Management Issue: Overview, Recommendations and Business Operation of Bid Taxi Services

Running head: IT MANAGEMENT ISSUE
IT Management Issue
Name of the Student
Name of the University
Author Note

1
IT MANAGEMENT ISSUE
Table of Contents
Answer 1..............................................................................................................................2
1. Introduction..................................................................................................................2
2. Overview of the business operation of the Ministry of Public Transportation............2
3. Recommendations for improving the Business operation...........................................5
4. Conclusion...................................................................................................................6
Answer 2..............................................................................................................................7
References............................................................................................................................9

2
IT MANAGEMENT ISSUE
Answer 1
1. Introduction
Bid Taxi services provided by the Ministry of Public Transportation is a new Taxi service
that aims at improving the ride sharing services. The services provided by Bid Taxi riding
services is very different from the existing services of taxi booking that operates in a pre fixed
rate according to the time and distance. On the other hand, In Bid Taxi services, a passenger or
the customer states the beginning and the ending point of the journey, time of the pickup and the
number of passengers that are opting for the ride (Bai et al., 2014). The details that are provided
by the passengers are broadcasted to the drivers who will then bid for the service in ten minutes.
After bidding an estimated cost will be provided to the customer who will then choose their
services. This is an innovative concept of providing Taxi service to the passengers. The system
can be accessed with the help of an online application or the website of Bid Taxi (Wang, Cheu &
Lee, 2014). The report provides an overview of the business operation of Ministry of Public
Transportation. The report concludes with certain recommendation for improving the business
operation of Ministry of Public Transportation.
2. Overview of the business operation of the Ministry of Public Transportation
The Bid Taxi services provided by the Ministry of public Transportation aims at
providing a hassle free riding experience to the passengers by replacing the taxi services that
works on a fixed rate basis. Since the costing of each ride will be based on bidding by the
different drivers, it is expected to provide a cost effective taxi service to the client. The Bid taxi
system has been developed keeping in mind the different requirements of the customers and the
drivers as well (Wan & Chen, 2012). This competitive platform for the drivers will help the

3
IT MANAGEMENT ISSUE
customers in booking the most cost effective taxi services. The business operation of the
Ministry of Public Transportation is discussed in the following section.
Bid Taxi boards only the certified and experienced drivers in the service. This ensures
that passengers get the best possible service. Furthermore, the vehicle on the service should be
thoroughly checked and should have proper insurance as well. This enhances the business
operation as customers or the passengers cannot complain about the inefficiency of the drivers.
Customers can book the Bid Taxi services either through the Smartphone app or through
the web site of the Bid Taxi. Majority of the people now a day posses a Smartphone and
therefore Bid Taxi is expected to engage a large number of passenger with their services (Seesan,
Rungkasiri & Cooharojananone, 2012). Furthermore, the people who do not have an access to
the Smartphone can request a service from the web site as well. This is expected to increase the
customers’ engagement as well. The presence of mobile application and the web site can further
provide a platform for the customer in providing the feedback or report any cause that needs
attention. This is therefore an intelligent business process by Ministry of Public Transportation.
A start rating system is also introduced in the business operation of Bid Taxi. This rating
system allows the customer and the driver to rate each other. This star rating system is an
important business process of Ministry of Public Transportation. The rating system will
considerably help the organization is managing and modifying their business operation according
to the feedback received from the customer (Pueboobpaphan, Indra-Payoong & Pueboobpaphan,
2018). For example if a customer rates a ride poorly that indicates that certain things about the
service needs re-evaluation. Either this can the service offered by the driver of the taxi or the
condition of the taxi. Proper measures can be taken on basis of the rating in order to improve the