IT Management Issues in Bid Taxi Service: Business Operation and Recommendations

Running head: IT MANAGEMENT ISSUES
IT Management Issues
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IT MANAGEMENT ISSUES
Table of Contents
Answer 1..............................................................................................................................2
1. Introduction..................................................................................................................2
2. Business Operation......................................................................................................2
3. Recommendations for improving the Business Operation..........................................5
4. Conclusion...................................................................................................................6
Answer 2..............................................................................................................................7
Recommendations............................................................................................................7
References............................................................................................................................9

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IT MANAGEMENT ISSUES
Answer 1
1. Introduction
Bid Taxi is a proposed Taxi sharing service that aims at improving the ride sharing by
considerably reducing the time required to book a service and enhancing the process of Taxi
booking services. Bid Taxi makes use of a highly structured bidding service in order to provide
the customers with the Taxi service in a best possible price. In order to book a Bid Taxi, a
passenger needs to share certain details with the driver providers, which include, the destination,
pick up point, the number of passengers availing the service and the time for pick up. These
details are broadcasted to all the driver providers who are interested in bidding for the service
(Bai et al., 2014). The passenger has the full authority to choose a driver from the list. The
bidding takes near about 10 minutes and that is an average waiting time for availing the Bid taxi
service. The Report discusses the business operation of Ministry of Public transportation, and
recommends certain modification in the existing operation of Ministry of Public Transportation.
2. Business Operation
The Ministry of Public Transportation has provided a well structured business operation
in order to provide a hassle free service to the customers. The payment that is to be made by the
passengers includes the toll cost as well (Wang, Cheu & Lee, 2014). The services provided by
the Bid Taxi are very secure as the entire journey is tracked with the help of GPS. One of the
major advantages of availing the Bid taxi service is that the customers can book for a ride with
the help of a smartphone application. The business operation of the Ministry of Public
Transportation is discussed in the following paragraphs-

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IT MANAGEMENT ISSUES
In order to ensure that the passengers who are availing a Bid Taxi will have a safe
journey, the vehicles and properly checked. The Ministry of Public Transportation only allows
the certified drivers to engage with the Bid Taxi services (Wan & Chen, 2012). Therefore, the
customer safety and security is the primary concern for the Bid Taxi application. This further
helps in gaining the trust of the customers, which in turn indicates that more passengers would
engage with this service in future.
One of the main business operations of Bid taxi is to provide the customers with an easy
option for booking for a taxi service. The Bid Taxi service enables the users to book the taxi
through the mobile application which is faster and simpler. Moreover, the users who do not
posses Smartphone can book the taxi through the website of Bid Taxi. Majority of the people in
recent times have an access to Smartphone and therefore, it will be easier for the passengers to
book for the taxi services.
In order to make the services more transparent, the Ministry of Public Transportation has
incorporated a star rating system in it business operation. With this system, the passengers and
the drivers are allowed to provide a rating for the services availed. This rating system is an
integral part of offering tailored services to the passengers (Seesan, Rungkasiri &
Cooharojananone, 2012). The ratings provided by the passenger will enable the Ministry of
Public Transportation in improving their business operation. Based on a positive feedback, a
driver can be rewarded while a negative feedback by a passenger can help in removing the
incompetent drivers from the system. The rating for the drivers and the customers can be
provided through the online ID of both the passenger and the driver.