Information Systems Management

The assignment delves into the crucial role of Information Systems (IS) in modern organizations. It emphasizes the need for continuous monitoring and assessment of all IS components to ensure optimal performance and identify potential issues. The text highlights the significance of a proactive approach to IS management, including strategies for maintaining system health, mitigating risks, and adapting to evolving technological landscapes.

i
CASE STUDY-BRISBANE MULTI-FAITH TEMPLE
Name of the Student
Name of the University
Author Note

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Executive Summary
The purpose of this report is to focus on implementation of Information Systems in Brisbane
Multi-Faith Temple case where the chairman, Sam, has concerns related to implementation of
Information Systems. The report is a case of Brisbane Multi-Faith Temple where Information
System implementation requirements and concerns are described. The major areas discussed are
brief details of Information Systems and its type, and problems related to business and system.
The other areas are information requirement with focus on business problems, decision and
competitive positions, and different types of network. The major concern is changes and issues
related to security and ethics. The outcome of this report is strategies for implementation of
Information System. The recommendations of how to handle Information System and its issues
are also noted in the report.

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Table of Contents
Introduction......................................................................................................................................1
Discussion........................................................................................................................................2
Information System.....................................................................................................................2
Types of Information System..................................................................................................3
Transaction processing System................................................................................................3
Decision Support Systems.......................................................................................................4
Executive Support Systems.....................................................................................................5
Problems faced by Brisbane Multi-Faith Temple........................................................................6
Information Requirement.............................................................................................................7
Improvement of Brisbane Multi-Faith Temple............................................................................8
Strategies for Business Problems.............................................................................................9
Strategies for Business Decisions............................................................................................9
Strategies for Competitive Advantage...................................................................................10
Stakeholders and their requirements for communication and collaboration.............................10
Internet for communication purposes....................................................................................11
Intranet for Organization’s collaboration..............................................................................12
Extranet for business services................................................................................................13
Change management and proposed changes in Brisbane Multi-Faith Temple.........................14
Security and Ethical Issues related to Information System.......................................................15

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Conclusion.....................................................................................................................................16
Recommendations..........................................................................................................................16
References......................................................................................................................................18

1
Introduction
The Information Systems in today’s world are growing rapidly and it will continue to
grow in future as it has lot of potentials in changing the scenario of current business operations
for every organization. The Information System is a key player in the market as it helps
organizations to improve retention of workforce and consumers and generating new leads. The
areas in organizations where the need of Information System is major are finance and
accounting, marketing, human resource management and other areas. The major function of
Information System is to provide better business processes, strategies for competitive advantage
and decision making process. The chosen company in this report is a small charitable
organization named Brisbane Multi-Faith Temple (BMT).
The Brisbane Multi-Faith Temple is a small charitable organization run by small group of
people. The chairman is Sam Sharma and the growing demands for the business require the
chairman to manage the business efficiently for future purposes. They are planning to adopt
Information Systems for their organization and they need strategies and future prospective of the
technologies. The report focuses on the brief explanation of Information System and its
importance, issues related to the system, requirements and suggestions. The purpose this report is
to provide solutions to the concerns raised by the chairman for implementing Information
System and the related problems and issues with suggestions.
The report will highlight the key points required to establish Information System. The
first is Information System description and the role it will play in the organization. The second is
problems related to business and system that are faced by Brisbane Multi-Faith Temple. The
third is information requirements for Brisbane Multi-Faith Temple and its advantage in

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improving Brisbane Multi-Faith Temple competitive position. The fourth and fifth is specific
Information System usage for business problems, decision-making and competitive position.
Then, it mentions the requirements for fulfilling communication and collaboration of
stakeholders with the use internet, intranet and extranet. The sixth is introduction of Change
management and its use in Brisbane Multi-Faith Temple, and security and ethical issues are also
discusses. The seventh is recommendations to the above issues.
Discussion
The report focuses on the major questions asked by the chairman of Brisbane Multi-Faith
Temple and their solutions, and suggestions to him for the growth of business. The following
paragraphs will discuss the solutions and suggestions.
Information System
The Information System has changed the scenario of medium to large Organizations from
past few years. The Information System has ability to provide various functions which are
relevant and can help in business growth. Information System is a vital resource for management
of Organizations from small to large. There are basic components such as automated teller
machines (ATMs), barcodes, kiosks and other systems which are common information systems
for businesses (Stair and Reynolds, 2013). The small organizations such as Brisbane Multi-Faith
Temple are growing in terms of business and thus they need to have understanding and
knowledge of Information System for implementation. There are five phase in adoption of
Information System in Brisbane Multi-Faith Temple. The first phase is the general idea of
information system and then identification of the areas which needs improvement. The second
phase is application of software and hardware in Brisbane Multi-Faith Temple. The third phase is

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business application for the improvement of business operations. The fourth phase is
development process where planning will be done for implementing Information System. The
fifth phase is challenges associated with implementation of Information System faced by the
management. Brisbane Multi-Faith Temple gets benefit from Information System as it provides
assistance and accurate information with minimum expense. Thus it ensures minimum loss in
business. The accurate and relevant information of Information System in Brisbane Multi-Faith
Temple will help to achieve desired goals and objectives with profit. Information System will
help Brisbane Multi-Faith Temple to assemble, develop, accumulate, employ and circulate
information through utilizing advanced technology (Peppard and Ward, 2016). Brisbane Multi-
Faith Temple can utilize the potentials of Information System to ensure effective flow of
information without any duplication. There are various types of Information Systems that can be
utilized to earn maximum profit at lowest cost for Brisbane Multi-Faith Temple. They are
discussed in the following paragraphs.
Types of Information System
The types of Information System relevant to Brisbane Multi-Faith Temple are
Transaction processing System (TPS), Decision Support Systems (DSS) and Executive Support
System (ESS) (Lipaj and Davidavičienė, 2013).This results in managing cost as well as efficient
outcomes for Brisbane Multi-Faith Temple. They are discussed in below paragraphs.
Transaction processing System
The Transaction process System is a type of Information System that helps in making the
transaction process easier and reliable for everyday transactions improving business operations.
The Transaction process System working process is by collecting, storing and processing
information. The Transaction process Systems is also known as real-time processing. The system

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is described briefly through an example of Coffee Shop (Sriratanaviriyakul, Nkhoma and Pham,
2013). The Transaction Process System gives benefits of processing more than thousand
transactions at a time. The system is also capable of keeping records of every transaction done.
The other benefit it provides are ordering and printing materials such as receipts, for providing
shipping of order.
Brisbane Multi-Faith Temple can implement Transaction process Systems as it can be
used for online transaction processing where customers can connect electronically with the
suppliers. The Transaction process Systems will help Sam to check the transaction data at any
time at any place. The system will also help to manage the ordering of food products across all
the temple sites as it will provide real-time monitoring of available products. The system will
also help to store contributions from the clients and at the end of the year they get printed
statement of their contribution.
Decision Support Systems
The Decision Support System is helpful tool for assisting Organizations workforce from
chairman to manager in making decisions regarding any problems or issues. It has ability to
provide internal and external data for Organization’s goals and objectives. Decision Support
System presents information in such a way that it is suitable for making effective decisions. The
System will also help to identify negative trends of the existing business processes and it will
provide better allocation of business resources for decision making. The Decision Support
Systems has feature of representing situations in the form of charts and graphs. This helps to get
a more summarized picture of the overall scenario of the situations existing in the Organization.
The other major benefit is that it can analyze any type of decisions whether structured,

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unstructured or semi-structured decision problems. The Decision Support Systems usually serves
the mid-level management and high-level management.
The decision support system will help Sam in making effective decisions for hiring
suitable people for various roles. It will also help Sam to hire person who are well suited for the
particular role. Decision Support System will also help in maintaining and managing decision
making for various meeting and how to maintain overall Information Technology setup costs and
complexity. Thus this shows that introduction of Decision Support System will help the business
growth by providing effective decisions to Sam.
Executive Support Systems
The Executive Support Systems is used for transforming business data and information
into summarized reports for businesses. The generated report is used by senior managers for
making long-term planning and scheduling according to planning to be used for effective future
operations. The generated reports through this system are used in areas such as billing
department, accounting department and staffing department. Executive Support System is used
in conjunction with Decision Support System. The process is that Executive Support System
generates quick statistical data to be used for decision making process through Decision Support
System. The generated report is summarized and can be easily understood by the senior
management to get an insight to the working of business operations.
Brisbane Multi-Faith Temple can gain potential outcomes from Executive Support
System. Executive Support System will provide a short and summarized form of donations, staff
files, timesheets and meetings to the senior management that they can use it to make effective
decision. The ordering of food products will also become easier as the system will provide day-

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to-day requirements of products that are necessary. This will then achieved by Decision Support
System to make effective decision regarding ordering of food products. The financial situations
will also be represented through past, present and future cost and budgeting of the organization’s
requirements.
Problems faced by Brisbane Multi-Faith Temple
Brisbane Multi-Faith Temple is growing and opening of several temples at different sites
has raised a major concern for Sam. The concern areas are implementation of Information
System across the temples and their complexity and cost which are described in the following
paragraphs.
The business and system problems are correlated and can be described by analyzing the
complexity and cost of implementing Information Technology setup in Brisbane Multi-Faith
Temple. The first major problem regarding Brisbane Multi-Faith Temple is that the cost of
Information Technology is high and complex to implement. This will require strong financial
requirement and investment which is a major concern for Brisbane Multi-Faith Temple. The
second problem is the safety and security of information shared across sites as it contains
sensitive data of clients such as bank details and donations (Lipaj and Davidavičienė, 2013). This
can create huge risk of data breach if not handled properly. The third problem is storage of data
that is storing of data in a secure place. The fourth problem faced by Brisbane Multi-Faith
Temple is related to food serving to more than thousand people in the temple. The food serving
and ordering is done by traditional way and this poses problem. The problem is sometimes when
temple run out of supplies there is a rush of supplying food manually which is hectic for
employees of Brisbane Multi-Faith Temple. The other problems are related with implementation
of above given different types of Information System. The available technology will pose

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concern for Sam as there is no formal training for the employees to understand the operation of
technology. The lack of integration between existing manual system and advanced Information
System creates problem for Brisbane Multi-Faith Temple. Sam itself has limited knowledge and
understanding of Information System.
Information Requirement
The information requirements are necessary for Brisbane Multi-Faith Temple’s case as it
will help to survive and compete even in extreme conditions. The information requirements are
given below.
 The basic information requirements for Brisbane Multi-Faith Temple are keeping
day-to-day transactions, and details of day-to-day sales and management of cash
transactions (Sommerville, Lock and Storer, 2012).
 The requirement of knowledge-based system that will help and assist Brisbane
Multi-Faith Temple in long-term benefit and impact.
 The implementations of information technology for information requirements are
customer support specialists, system analysts, programmers, database
administrators (Chun, Kim and Lee, 2015).
 Management information is necessary requirement for Sam to make effective
decisions such as information of food deliveries and supply and its cost.
 Employee’s accessibility for interaction, coordination and collaboration tools is an
important information requirement that can help to operate even when Sam is not
present physically.

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 The integration of current systems in Brisbane Multi-Faith Temple areas
involving human resource management, finance department and production
management.
The above information requirements are helpful for Brisbane Multi-Faith Temple. This is
because a computerized system that is Information System easily store, update, modify, delete
and retrieve data for benefit of any Organization. Here, in this case, Information requirements
play a major role in providing real-time processing and monitoring to generate reports and then
access of these reports. The information requirements will help Sam and its associates to develop
and operate entire operations at the temple smoothly (Tallon, Kraemer and Gurbaxani, 2000).
This will be a major benefit for business growth. The food ordering will be handled better with
the automated services in case of peak hours benefitting accountants from rushing here and there.
All the information requirements are bonded together with a single service and that is Internet.
Internet is the major source for the above information requirements.
Improvement of Brisbane Multi-Faith Temple
This section identifies improvements and enhancements in areas related to competitive
position, business decisions and business problems of Brisbane Multi-Faith Temple. The
different types of Information System discussed earlier in this report are discussed in this section
relevant to the problems. The discussion here brings result for developing strategies for
improving and enhancing the mentioned problems. The strategies for the problems are given in
the following paragraphs.

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Strategies for Business Problems
The business problems in Brisbane Multi-Faith Temple are correlated to Transaction
processing Systems. The improvement in business problems can be achieved by using
Transaction Process System efficiently. The transactions on daily basis are solved which will
help Brisbane Multi-Faith Temple to organize their invoices, payments, orders and sales in the
system. The transaction process in Brisbane Multi-Faith Temple is very important. The
Transaction processing System has inbuilt security systems and it will provide safety and
security to information that are stored and updated daily. It has major impact in future. This is
because in future when the business will grow Transaction processing System will be capable to
do multiple transactions. Adding to this, storage will also modify according to the size of
transactions. The Transaction processing Systems are also shared across all the temples of
Brisbane Multi-Faith Temple thus it can be accessed from anywhere (Sriratanaviriyakul,
Nkhoma and Pham, 2013). Brisbane Multi-Faith Temple can also utilize Transaction processing
Systems where all the logistics and statistics will be stored and user can access the data at
anytime from anywhere.
Strategies for Business Decisions
The business decision problems in Brisbane Multi-Faith Temple are correlated to
Decision Support Systems. The improvement and enhancement in business decisions can be
achieved by Decision Support Systems. The Decision Support Systems will help senior
executives by providing innovative ideas and solutions by analyzing the whole business process
situations. It provides internal and external information for desired goals and objectives of
Brisbane Multi-Faith Temple. The decisions for maintaining food ordering and supply and
transactions are important and they are achieved through Decision Support Systems. The

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Decision Support System will help Sam to make decisions with appropriate information inputted
in the system. This will help him to grow business in future with effective decision making.
Strategies for Competitive Advantage
The competitive advantage problems in Brisbane Multi-Faith Temple are correlated to
Executive Support Systems. The improvement and enhancement in competitive advantage can be
achieved by Executive Support Systems. The Executive Support System together with Risk
Management is best strategy to improve competitive advantage. The Brisbane Multi-Faith
Temple has opened new temples across different areas and thus they require lots of job for
dealing with competitive advantages. The Risk Management linked with knowledge
management minimizes the impact of future projects and developments in Information System
(Alhawari et al., 2012). Executive Support System analyses the scenario of Brisbane Multi-Faith
Temple data and information, and then transform it in summarized report format. This report is
then analyzed for any risks in Risk Management System. The Risk Management System and
Executive Support System both help in sustaining Brisbane Multi-Faith Temple and become
competitive in the business environment in present and future. The internal and external
pressures in competitive advantage will be tackled by both the systems together that is Risk
Management and Executive Support System.
Stakeholders and their requirements for communication and collaboration
The business operations are not only accessed by Information Systems, it also requiresa
medium through which every technology and system can communicate with each other across
the globe. Brisbane Multi-Faith Temple management needs to utilize the Information System
properly to ensure success for the future business purposes. The Brisbane Multi-Faith Temple
chairman, Sam needs to have medium through which he can interact, communicate and

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collaborate with the stakeholders including patrons, customers and employees. This ensures
quick response and communication exchange without any errors. This can be achieved through
different types of network which are used for organizations from small to large. The networks
that Brisbane Multi-Faith Temple should use for communication and collaboration purposes are
Internet, Intranet and Extranet. The Internet, Intranet and Extranet will help Brisbane Multi-Faith
Temple’s survival and success in business environment (Gloor, 2012). Brisbane Multi-Faith
Temple is a small organization which can be modified with the use of web knowledge through
the use of internet, intranet and extranet (Palacios-Marqués, Soto-Acosta and Merigó, 2015).
This can be achieved with the consideration of workforce in Brisbane Multi-Faith Temple.
Human resources play an important role in web knowledge management.
Internet for communication purposes
Internet is a basic requirement for any Information Systems and it is used from past few
decades in every Organization. Internet is basically required for communication purposes across
the globe. Email or Electronic mail is an important and reliable communication services which is
available on the Internet and exchange of messages are done with this service. The Internet will
help in communication through other services also such as pictures, documents, videos, blogs,
social media and other services.
Brisbane Multi-Faith Temple chairman, Sam needs to have Internet for communication as
it provides communication without across all temple sites without having concern over
geographical boundaries. The Internet will help Brisbane Multi-Faith Temple to reach the global
standards by providing benefits in peak hours when there is a lot of rush and hassle. The Internet
will help Brisbane Multi-Faith Temple to open online portals which will help patrons,
stakeholders and employees to track their activities and make interactions smooth. All sources of

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funds and donations transactions across the sites of temple help Brisbane Multi-Faith Temple to
track daily updates. The Internet will help Sam to operate Brisbane Multi-Faith Temple
management from any place at any time. The online operation through the use of Internet will
help to avoid confusion and ensure simplicity in Brisbane Multi-Faith Temple (Ajegbomogun
and Popoola, 2014).Brisbane Multi-Faith Temple can also use Internet for advertising through
social media like Facebook, Instagram and Twitter. This will help in growth of business.
Intranet for Organization’s collaboration
Intranet is a private network that is used and accessed within an organization by the
organization’s staff. This network ensures the availability of information and services to be
private and not public. This can be explained as information and services are not available to
public outside the organization. The establishment of Intranet network is through Local Area
Networks (LANs) and Wide Area Networks (WANs). Intranet is basically used for collaboration
within an Organization. Intranet is used for collaboration to facilitate working in groups and
teams to improve productivity. Intranet is derived from Internet and use Internet technology to
facilitate its own function within an Organization.
Intranet will help Sam to make internal interactions and collaborations among its
employees to improve the functioning of business. The food ordering will also be improved and
help to collaborate with the employees of temples in different sites to analyze and track the
availability of food products. Intranet will help to communicate internally to track the existing
development and to discuss future developments among employees and senior management in
Brisbane Multi-Faith Temple. The effective communication and collaboration between internal
stakeholders helps to impart understanding of internal and external business development. The

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collaboration helps in betterment of overall business performance and competitive advantages of
Brisbane Multi-Faith Temple.
Extranet for business services
Extranet is a private network that is controlled by an Organization and allows access to
authorized partners, stakeholders, suppliers or authorized people. The information accessible
from Intranet is used by Extranet to allow accessibility to authorized people. It gives benefits of
exchanging large volumes of data and collaborating with other companies for jointly developing
efforts on business purposes. It connects with authorized stakeholders including customers,
suppliers or business partners privately to provide access to internal developments. Extranet in
different Organizations has security and safety systems to protect their information and which
can be accessed by authorized person using User Id and password.
Brisbane Multi-Faith Temple stakeholders are clients who donate for temple operations
and food suppliers. The clients and food suppliers are authorized people who also need to get an
insight of the business operation, developments and advantages gained. This ensures
establishment of long-term relationships among the stakeholders and Brisbane Multi-Faith
Temple. However, Brisbane Multi-Faith Temple chairman, Sam should allow limited
accessibility of information to stakeholders including clients and food suppliers. This will ensure
safety and security to information from going in the hands of unauthorized people. The
installation of Extranet is costly however after the installation the cost of company in future
business development will be reduced.

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Change management and proposed changes in Brisbane Multi-Faith Temple
Changes are necessary to adapt in the current and future environment. It is an important
part of nature. Changes can be anything, anywhere, any place and any situation. Change here is
discussed in reference to Organizational behavior. Change that occurs in an Organization is
either planned or unplanned and revolutionary or evolutionary. Planned Organization change is
defined as the change which is regarded as strategic move by the Organization having objective
of changing the entire business operation internally and externally. Unplanned Organization
change is defined as the change which is regarded as unplanned strategic intervention internally
and externally in an Organization. Revolutionary change is defined as changes which are related
to leadership change and in a situation of any crisis. Evolutionary change is defined as changes
related to convincing people and this change is not documented. Evolutionary changes are those
changes which are done on daily basis and basically unplanned.
The above explanations of different types of changes show that Brisbane Multi-Faith
Temple has changes that are both evolutionary and revolutionary change. Brisbane Multi-Faith
Temple chairman, Sam is considering changing the entire manual and labor-centric system to
technological system (Burke, 2017). Here, implementation of Information System is a planned
Organization change which is needed for betterment of Brisbane Multi-Faith Temple.
Change management is defined as a process which provides an Organization to
implement changes that are pre-planned. There are various factors of change management.
Change Management can benefit an Organization and at the same time provide disadvantages.
The major issues arise when an Organization plan to change the entire system from one situation
to another situation. Brisbane Multi-Faith Temple case is also the same where the change will
impact the management. Implementing Information Systems in workplace might have to let go

15BRISBANE MULTI-FAITH TEMPLE
some of the employees of Brisbane Multi-Faith Temple (Pieterse, Caniëls and Homan, 2012).
This can also affect the relationship with the previous employees. The suggestion for this
situation is that the senior management should communicate with these employees in such a way
that it imparts a positive message without hurting their sentiments.
Security and Ethical Issues related to Information System
The Information System implementation will have some issues related to security and
ethics. These issues can be vulnerable at times thus it should be looked upon and should be
tackled with proper measures. The security and ethical issues related to Information Systems are
unauthorized access, hacking, virus attacks, loss of data, system malfunction and other issues.
These issues can adversely affect any Organization. However, these issues can be tackled with
proper and effective utilization of Information Systems.
Brisbane Multi-Faith Temple also faces with security and ethical issues that need to be
taken into account before and after implementation of Information Systems. The implementation
of Information Systems results in sacking of employees which will break ethics of Brisbane
Multi-Faith Temple. However, some Information Systems come with advanced security options
that can help to eradicate security and ethical issues. The security and ethical issues are not only
the result of malfunction of Information Systems but also due to human error. Thus there is a
need of adequate training of employees and senior management to use the Information Systems
effectively. The security challenges related to Implementation of Information System in Brisbane
Multi-Faith Temple are hacking, cyber theft, data breach, unauthorized use at work, software
piracy and viruses and worms (Laudon and Laudon, 2016). The ethical issues are breaking of
business ethics of Brisbane Multi-Faith Temple and the ethics are equity, rights, honesty and

16BRISBANE MULTI-FAITH TEMPLE
exercise of corporate power. Therefore, this issues need to be addressed as improper handling
and using of Information System will result in major risks and hazards in critical situations.
Conclusion
Therefore, from above discussions it can be concluded that introducing and implementing
Information Systems will help Sam and his Organization, Brisbane Multi-Faith Temple, to tackle
their everyday problems. Sam appointed consultant to help him understand and get knowledge of
Information System before implementing Information System. This step is taken to avoid any
risk of present and future hazards as because with limited knowledge of Information System,
Sam can be affected financially. The report focuses on how Sam can utilize Information Systems
and its functions to provide benefit to Brisbane Multi-Faith Temple. However, technological
innovations use such a creating an official website and a portal for Brisbane Multi-Faith Temple
will provide functionality and at the same time attract security issue. The report focuses on
demonstrating present and future actions and strategies to be taken by Brisbane Multi-Faith
Temple and its associates to eliminate the present condition of their business. Therefore, Sam
must take into account the strategies and precautions that are described in the discussion part to
have a smooth business operation. Incorporation of new technologies will give rise to certain
issues which will be a concern for internal and external employees and stakeholders. Thus,
considerations of the above strategies are needed to incorporate Information System effectively.
Recommendations
The above conclusions showed that there is a need of taking proper precautions before
and after implementation of Information Systems. The below points suggest some points which

17BRISBANE MULTI-FAITH TEMPLE
should be taken into account by Brisbane Multi-Faith Temple chairman, Sam, to apply it to his
business operations and human resource management.
 To give training to staff and, internal and external stakeholders for proper use of
Information System and knowledge of functions the systems provide.
 To restore sacked employees by giving training to them and making them utilize
the Information System.
 To install security systems such as firewalls, antivirus and others security
measures in Information Systems in order to provide safety and privacy.
 To advertise through online media such as Facebook, Twitter and other media
using Information System. The Internet helps to do online advertising.
 To consider each and every factor of Information Systems before installation so
that it will not hamper the future prospective of Brisbane Multi-Faith Temple.
 To upgrade and modify the Information Systems functions and operations in order
to provide better security to Brisbane Multi-Faith Temple’s business operations.
 To fully analyze change management procedure before applying any changes
within Brisbane Multi-Faith Temple as well as outside of the Organization.
 To check all Information Systems on a daily basis to keep track of every
technology and its functions. It will help to alert any failure that can happen in
future operations.

18BRISBANE MULTI-FAITH TEMPLE
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