Enhancing Presentation Skills

The assignment is about creating a presentation using digital tools and delivering it to the target audience. The student needs to create a brief, engaging, and well-structured presentation that conveys ideas and information effectively. The assignment also includes an evaluation of the presentation's effectiveness and identification of methods for review and feedback.

Conte
nt
ASSESSMENT TOOL OUTLINE
Course
Name:
Certificate IV in Business
Administration
Course
Code:
BSB40515
Unit
Name:
Make a Presentation
Unit
Code:
BSBCMM401
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 1 of 38
ContentsSection 1 - Student’s Information..................................................................................................2
Section 2 - Assessment Matrix.....................................................................................................................7
Section 3 : Assessment Cover Sheet..........................................................................................................11
Section 4: Assessment Task.......................................................................................................................15
Part A – Written Questions........................................................................................................................15
Part B – Project (Making a presentation at BizOps Enterprise)..................................................................21
Part C – Presentation.................................................................................................................................27
SSection 5: Student Feedback on unit.......................................................................................................35

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Section 1 - Student’s Information
Introduction
This assessment tool relates to the following unit of competency of ‘BSBCMM401 ‘Make a presentation’.
The delivery and assessment of this unit will be conducted over a period of 40 hours face to face training.
Unit descriptors
BSBCMM401: Make a presentation’
This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target
audience.
This unit applies to individuals who may be expected to make presentations for a range of purposes, such
as marketing, training and promotions. They contribute well developed communication skills in presenting a
range of concepts and ideas.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 2 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Instructions to students
Methods of Assessment
The strategies used in gathering evidence for the unit in the qualification: ‘BSBCMM401 – Make a
presentation’ include:
 Part A – Written Questions
 Part B – Project – Making a presentation
 Part C – Presentation
Outcomes of the Assessment:
After Completion of this assessment tool candidate will be able to:
1 Prepare a presentation
 Plan and document presentation approach and intended outcomes
 Choose presentation strategies, format and delivery methods that match the characteristics
of the target audience, location, resources and personnel needed
 Select presentation aids, materials and techniques that suit the format and purpose of the
presentation, and will enhance audience understanding of key concepts and central ideas
 Brief others involved in the presentation on their roles/responsibilities within the presentation
 Select techniques to evaluate presentation effectiveness
2 Deliver a presentation
 Explain and discuss desired outcomes of the presentation with the target audience
 Use presentation aids, materials and examples to support target audience understanding of
key concepts and central ideas
 Monitor nonverbal and verbal communication of participants to promote attainment of
presentation outcomes
 Use persuasive communication techniques to secure audience interest
 Provide opportunities for participants to seek clarification on central ideas and concepts,
and adjust the presentation to meet participant needs and preferences
 Summarise key concepts and ideas at strategic points to facilitate participant understanding
3 Review the presentation
 Implement techniques to review the effectiveness of the presentation
 Seek and discuss reactions to the presentation from participants or from key personnel
involved in the presentation
 Utilise feedback from the audience or from key personnel involved in the presentation to
make changes to central ideas presented
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 3 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Instruction for Assessments Submission:
If you do not understand any part of the unit or the assessments you are required to undertake, please talk
with your trainer or with the course coordinator. It is important that you understand all of the critical aspects
of the learning and assessment process that you will be undertaking. This will make it easier for you to
learn and successfully progress in your studies.
To be able to be marked competent (pass) in any unit you must:
 Submit all pieces of assessable work. If you do not submit any work you will be unable to gain
competency (pass)
 Submit all work on or before the due date. Any work submitted after the due date, without an
approved extension will be unable to gain competency
 Any work submitted after term will not be marked and you will be assessed as not yet competent
(not passed).
 All work is to be done to a high quality in terms of both presentation and content. This includes
correct referencing, grammar, punctuation and name/student number placed in either header or
footer.
If you hand in your work to your trainer and it is not yet competent (not passed) you have one further
opportunity to resubmit. Your trainer will advise you of new submission date and the areas of improvement
to be made.
If you are found cheating, you will automatically get a not yet competent on your assessment. If you are
found to have cheated, copied work from others either in class or during assessment, you will either to
repeat the unit or be given a new reassessment task. You will be reported for this action and you may also
have to pay a financial penalty.
Cheating is where any students use:
· Notes in a test
· Copies another person’s work
· Use unauthorized material in test
You must write your work in your own words, you are being assessed on your own thoughts and
knowledge. All work is to be typed and handed directly to your trainer. You have to attach a completed
assignment sheet to your work that clearly shows your name and your student Id number as well as your
trainer’s name.
Please keep a copy of any work you submit. It is your responsibility to re – submit any work requested at
any time. The Zenith Business Academy takes no responsibility for work that cannot be located.
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 4 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
You do have the right to appeal any assessment decision made by the Zenith Business Academy trainer if
you:
· Believe that the assessment is invalid and /or
· Feel that the process was invalid, inappropriate or unfair.
You will find an overview of this unit in the assessment matrix below and this will help you to develop and
understand how this unit will run over the period of the weeks. The assessment matrix will give you an
opportunity to:
 Check your progress
 Apply the skills you have learnt during the training sessions
 Gather evidence to achieve the competency in this unit
In order to demonstrate your employability skills that underpin all job roles, through the set of foundation
skills that are essential if learners are to participate successfully in work and be valuable and productive
employees.
These skills are identified as:
 learning
 reading
 writing
 oral communication
 numeracy
 navigating the world of work
 interacting with others
 getting the work done.
These foundation skills are embedded in the unit of competency (and sometimes explicitly identified). You
will need to take time to analyse the unit of competency to identify where particular foundation skills are
evident.
You must demonstrate in your assessment task the Critical aspects for assessment and evidence required
to demonstrate competency in this unit.
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 5 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Overview of assessment requirements
To achieve competency in this unit, a person must be able to demonstrate the required knowledge in these
areas:
Performance Evidence
Evidence of the ability to:
 prepare and deliver presentations related to occupation or area of interest which demonstrate the
use of:
 effective presentation strategies and communication principles
 aids and materials to support the presentation
 select and implement methods to review the effectiveness of own presentation and document any
changes which would improve future presentations.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Required knowledge
To complete the unit requirements safely and effectively, the individual must:
 identify information collection methods that will support review and feedback of presentations
 identify regulatory and organisational obligations and requirements relevant to presentations
 describe the principles of effective communication describe the range of presentation aids and
materials available to support presentations.
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 6 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Section 2 - Assessment Matrix
Unit Name Make a presentation
Unit Code BSBCMM401
Qualification Name Certificate IV in Business Administration
Qualification Code BSB40515
Assessment Instruments
A B C D
Written Questions Project:
Scenario Presentation
Evidence
Elements/Performance Criteria A B C D
Element 1 : Prepare a Presentation
1.1 Plan and document presentation approach and intended outcomes
1.2 Choose presentation strategies, format and delivery methods that match the
characteristics of the target audience, location, resources and personnel needed
1.3 Select presentation aids, materials and techniques that suit the format and
purpose of the presentation, and will enhance audience understanding of key
concepts and central ideas
1.4 Brief others involved in the presentation on their roles/responsibilities within the
presentation
1.5 Select techniques to evaluate presentation effectiveness
Element 2: Deliver Presentation
2.1 Explain and discuss desired outcomes of the presentation with the target audience
2.2 Use presentation aids, materials and examples to support target audience
understanding of key concepts and central ideas
2.3 Monitor nonverbal and verbal communication of participants to promote attainment
of presentation outcomes
2.4 Use persuasive communication techniques to secure audience interest
2.5 Provide opportunities for participants to seek clarification on central ideas and
concepts, and adjust the presentation to meet participant needs and preferences
2.6 Summarise key concepts and ideas at strategic points to facilitate participant
understanding
Element 3: Review the presentation
3.1 Implement techniques to review the effectiveness of the presentation
3.2 Seek and discuss reactions to the presentation from participants or from key
personnel involved in the presentation
3.3 Utilise feedback from the audience or from key personnel involved in the
presentation to make changes to central ideas presented
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 7 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Foundation Skills Mapping
Underpinning all job roles is a set of skills that are essential if learners are to participate successfully in
work and be valuable and productive employees. These skills are identified as:
Skill Performance
Criteria
Description
Reading 1.1, 1.2, 1.4, 3.1, 3.2 • Identifies and interprets information from complex texts
including legislation, organisational policies and
procedures
• Compares final output with original notes to check for
accuracy
Writing 1.1–1.5, 3.2, 3.3 • Addresses the context, purpose and audience when
generating a range of texts
• Prepares complex texts from notes using appropriate
structure, and accurate spelling, grammar and
punctuation
• Records notes of meeting proceedings according to
organisational requirements
• Edits and corrects own work to ensure accuracy
Oral
communication
2.1–2.4 • Participates in verbal exchanges using appropriate style,
tone and vocabulary for audience, context and purpose
• Listens for specific information during meetings
• Asks questions and listens to responses to clarify
understanding
Numeracy 1.4, 1.5, 3.2, 3.3 • Recognises and interprets numerical information related
to timeframes and budgets
Navigate the
work of work
1.3, 2.1, 2.4, 3.1, 3.2 • Recognises and responds to both explicit and implicit
organisational procedures and protocols and
legislative/regulatory requirements
Interact with
others
1.3, 1.5, 2.3, 3.2 • Selects the appropriate form, channel and mode of
communication for a specific purpose relevant to own
role
• Cooperates with others as part of familiar activities,
playing an active role in facilitating group interaction
Get the work
done
1.1, 1.3, 1.4, 1.5, 2.1, 2.2,
2.4, 3.1, 3.2, 3.3
• Applies formal processes when planning complex tasks,
producing plans with logically sequenced steps,
reflecting an awareness of time constraints
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 8 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
• Recognises and takes responsibility for addressing
predictable problems in familiar work contexts
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 9 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Critical aspects for assessment and evidence
Essential skills Assessment activity
Prepare and deliver presentations related to occupation or area of interest which
demonstrate the use of: A,B,C
Effective presentation strategies and communication principles B,C
Aids and materials to support the presentation C
Select and implement methods to review the effectiveness of own presentation
and document any changes which would improve future presentations. C
Knowledge Evidence
KE1 Identify information collection methods that will support review and
feedback of presentations A,B
KE2 Identify regulatory and organisational obligations and requirements
relevant to presentations A
KE3 Describe the principles of effective communication A
KE4 Describe the range of presentation aids and materials available to support
presentations A,B
Foundation skills
FS1 Reading: reviews and analyses documents to identify information relevant
to a specific presentation A,B,C
FS2 Writing: develops material to convey ideas and information to target
audience in an engaging way A,B,C
FS3 Oral communication: presents information using words and nonverbal
features appropriate to the audience and context C
FS4 Oral communication: uses listening and questioning techniques to gather
information required to develop or modify presentations C
FS5 Oral communication: interprets audience reactions and changes words or
nonverbal features accordingly C
FS6 Interact with others: selects and uses appropriate conventions and
protocols to encourage interaction or to present information C
FS7
Interact with others: demonstrates sophisticated control over oral, visual
and written formats, drawing on a range of communication practices to
achieve goals
C
FS8 Interact with others: recognises the need to alter personal communication
style in response to the needs or expectations of others C
FS9 Get the work done: takes responsibility for planning, sequencing and
prioritising tasks and own workload to achieve outcomes A,C
FS10 Get the work done: uses feedback from others, analytical and lateral
thinking to review current practices and develop new ideas C
FS11 Get the work done: uses the main features and functions of digital tools to
complete work tasks B,C
Dimensions of competency*
Task skills A,B,C
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 10 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Task management skills B,C
Contingency management skills B,C
Job/role environment skills A,B,C
Assessment conditions
AC1 Equipment, materials and business software packages for making a
presentation
B,C
AC2 Business technology B,C
AC3 Interaction with others B,C
*NB: For the purposes of mapping, Aspire has here indicated the most relevant instances where each dimension of competency
has been covered. Each dimension of competency may be covered in other parts of the content.
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 11 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Section 3: Assessment Cover Sheet
Course Name Certificate IV in Business Administration Course Code: BSB40515
Unit Name Make a presentation Unit Code: BSBCMM401
Please read and sign this assessment coversheet and submit it together with all your assessments to your Assessor by the due date.
First Name: Student Number:
Family Name:
Assessor Name:
Student
Declaration
I have been supplied with the learning materials.
Due date for assessment submission has been clearly communicated to me.
The Trainer/Assessor has gone through the instructions for all the assessments and I clearly
understand that this is a formal assessment.
I understand that I must meet all the performance requirements for each assessment to be
able deemed competent in this unit.
I understand the need of using referencing and consequence of plagiarism (academic
misconduct).
I am aware of the post-assessment options (re-submission, re-assessment, study plan)
available to me.
I have talked to my Trainer/Assessor about any of my special needs.
By submitting this piece of work and signing below, I DECLARE THAT all the assessments will
be my own work and have not been previously submitted by me or any other student. I
understand that if there is any doubt of the authenticity of any piece of my assessment I can
be orally assessed by the Assessor.
Student Signature: Date: ____/____/____
Assessor Use Only
Final Overall
Result
Assessment Re-submission Re-assessment
C NYC C NYC C NYC
Assessor Signature Date ____ /____ /____
Feedback to Student
I have received the Assessment Feedback on ____/____/____
Student Signature
Assessor Signature Date ____ /____ /____
ZENITH BUSINESS ACADEMY PTY LTD | CRICOS CODE: 02997M | ABN: 81 128 584 896 | Address: Level 2,55 Regent Street Chippendale 2008 NSW
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 12 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Phone: [phone] | Fax: [phone]
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 13 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 14 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Assessment Instructions
Prior to commencing the assessments your assessor will explain each assessment task and the terms and
conditions relating to the submission of your assessment task. Please consult your assessor if you are
unsure of any questions. It is important that you understand and adhere to the terms and conditions and
address fully each assessment task. If any assessment task is not fully addressed, then your assessment
task will be returned to you for re-submission. Your assessor will remain available to support you throughout
the assessment process.
Final assessment overview
To demonstrate your competency using this final assessment you must successfully complete three
assessment tasks.
Complete the
following task
Part A – Written Questions
You will demonstrate a sound knowledge of the unit requirements in your
responses.
Project
Part B - Project: Make a presentation at Biz Ops Enterprises
You will demonstrate your skills and knowledge by completing a scenario-based
project.
Presentation
Part C – Presentation
Your work performance will be documented in a power point presentation and
presented to the class at a time advised by your assessor.
Written work
Assessment tasks are used to assess your understanding, underpinning skills and knowledge of the overall
unit of competency. When undertaking any written assessment tasks, please ensure that you address the
following criteria:
 address each question including any sub-points
 demonstrate that you have researched the topic thoroughly
 cover the topic in a logical, structured manner
 your assessment tasks are well presented, well referenced and submitted in a word document.
 your assessment tasks includes your full legal name on each and every page.
Active Participation
It is a condition of your enrolment that you actively participate in your studies. Active participation is attending
and participating in all class activities, completing all the assessment tasks on time. If you do not participate
in your studies, you will be required to report to the course coordinator.
Plagiarism:
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as
your own. Plagiarism is a serious act and may result in a student’s exclusion from a course. When you have
any doubts about including the work of other authors in your assessment, please consult your
trainer/assessor. The following list outlines some of the activities for which a student can be accused of
plagiarism:
 Presenting any work by another individual as one's own unintentionally.
 Handing in assessments markedly similar to or copied from another student.
 Presenting the work of another individual or group as their own work.
 Submitting assessments without the adequate acknowledgement of sources used, including
assessments taken totally or in part from the internet.
If it is identified that you have plagiarised, then your trainer will organise a meeting to discuss this with
you.
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 15 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
What about Copyright?
You must be careful when copying the work of others. The owner of the material may take legal action
against you if the owner's copyright has been infringed. You are allowed to do a certain amount of copying
for research or study purposes. Generally, 10% or one chapter of a book is acceptable, where the participant
is studying with, or employed by, an educational institution.
Assessment Outcomes
You must submit a activities to your assessor by the due dates. Your assessor may not accept your work
after the due date unless prior permission was granted to you by your assessor.
Your submitted work will be assessed against the set performance indicators (Refer to performance
indicators in marking guide section) your assessor will record your performance as “Satisfactory” or
“unsatisfactory” against each performance indicator.
Your result for this assessment will be “Satisfactory” if your performance is satisfactory against all indicators
Your result for this assessment will be “unsatisfactory “if your performance is not satisfactory against any one
or all indicators.
If you are deemed “unsatisfactory” you will be provided with feedback from your assessor and will be given
another chance to resubmit your assessment task.
Assessment Appeals process:
If you feel that you have been unfairly treated during your assessment, and you are not happy with your
assessment outcome as a result of that treatment, you have the right to lodge an appeal. You must first
discuss the issue with your trainer/assessor. If you would like to proceed further with the request after
discussions with your trainer/assessor, you need to lodge your appeal to the Course Coordinator, in writing,
outlining the reason(s) for the appeal.
Resources:
You are allowed to use Internet. Recommended websites from the Aspire resources; Aspire Learning
Resources
Application of the unit:
This unit applies to managers with responsibilities that extend across the organisation. They may have a
dedicated role in human resources, or work in a strategic policy or planning area. The unit takes a structured
approach to change management and applies to people with considerable work experience and
organisational knowledge.
Context
Purpose of this assessment is to assess skills and knowledge required to record general journal adjustment
entries and to prepare end of period financial reports.
This assessment takes place in International Institute of Zenith Business Academy (ZBA) computer lab.
The following factors must be observed during assessment – please follow WHS instructions given by your
trainer and ones put on the wall.
This assessment is due when you are instructed by your trainer.
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 16 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Section 4: Assessment Task
Assessors will explain the assessments to the students prior to the students commencing their assessment
tasks.
Part A – Written Questions
Purpose You will demonstrate a sound knowledge of the unit requirements in your
responses.
Instructions to the
Student
All questions must be answered satisfactorily for Part A to be completed
satisfactorily.
You must complete all questions unassisted by the assessor or other
personnel, but may refer to reference material as needed.
Resources required The question responses section is the only resource required for this
questioning assessment to be completed.
Assessment
conditions
Assessment must be conducted in a safe environment where evidence
gathered demonstrates consistent performance of typical activities
experienced in the general administration field of work and include access to:
reference material in regard to meeting venues and technology, catering and
transport suppliers
organisational policies and procedures for managing meetings
office supplies and equipment
computers and relevant software
case studies and, where possible, real situations.
Assessors must satisfy NVR/AQTF assessor requirements.
Reasonable
adjustment
If you are experiencing difficulties and or have special needs, please discuss
with your assessor.
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 17 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
N.B: All answers should be presented on a MS Word document and not in the spaces below.
Question 1: What planning should be done to ensure you make a successful presentation?
Answer:
Marking: q Satisfactory q Unsatisfactory
Question 2: Identify at least three regulatory and organisational obligations and requirements
relevant to presentations.
Answer:
Marking: q Satisfactory q Unsatisfactory
Question 3: Describe at least five presentation aids and materials available to support
presentations.
Answer:
Marking: q Satisfactory q Unsatisfactory
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 18 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Question 4: List three verbal communication principles that must be considered when
making a presentation.
Answer:
Marking: q Satisfactory q Unsatisfactory
Question 5: Describe three nonverbal communication techniques that may be used tin an
effective presentation.
Answer:
Marking: q Satisfactory q Unsatisfactory
Question 6: Identify three methods of information collection that will support a review and
feedback of a presentation.
Answer:
Marking: q Satisfactory q Unsatisfactory
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 19 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Part A Written Question - Student to complete
Student name:
Date of assessment: ………………/…………./……………………
Assessment declaration: I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work
submitted.
I declare that no part of this assessment has been written for me by
another person. I understand that plagiarism is a serious offence that
may lead to disciplinary action by my training organisation.
Student signature: ……………………………………………..
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 20 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Part A Written Questions – Assessors Marking and Feedback Form
Student Name Student Number
Assessor Name
BSBCMM401 – Make a Presentation
Tick if the evidence supplied is enough to demonstrate competency
Assessment
Activity
Links to Performance
Criteria
Satisfactory Unsatisfactory Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
q Satisfactory q Unsatisfactory
Assessor
Signature:
Date:
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 21 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 22 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Part B – Project (Making a presentation at BizOps Enterprise)
N.B: All answers should be presented on a MS Word / Excel document and not in the spaces below.
Purpose You will demonstrate your skills and knowledge by completing a scenario-based project.
Task overview
and context
You receive an email from Sayo Yoshida, Managing Director: Human Resources.
Instructions to
the candidate
You will need to access the following Biz Ops Enterprises documents, policies and
templates:
• Company profile
• Presentation plan template
• Vision, mission and values statement
• Organisational charts
• Company business plan
• Sustainability environmental policy
• Work–life balance policy
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 23 of 38
Subject: Induction presentation
Hello,
Due to a recent increase in new staff joining Biz Ops Enterprises, it was determined in
yesterday’s management meeting that we would like you to take over the staff
induction program as part of your existing role.
Our next staff induction will be in three weeks and I would like you to prepare a
presentation to welcome new employees and provide an overview of the organisation.
It would be really helpful if you also prepared a feedback form so managers and staff
can evaluate your presentation.
Please refer to the ‘Instructions to the candidate’ section that follows for the task I
require you to complete.
Best wishes,
Sayo Yoshida
Managing Director: Human Resources

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
• WHS policy
See the ‘Resources required’ section for how to access these.
Complete the following tasks to prepare for your presentation.
1. Use the presentation plan template to provide details of the presentation plan,
including intended outcomes, topics, timing and resources.
2. Prepare a briefing document for you and any others who will be involved in the
induction presentation. Specify their roles and/or responsibilities.
3. Develop the visual aids and materials that you will use in your presentation.
4. Prepare an observation feedback checklist for yourself and senior management to
use to evaluate the presentation.
5. Besides the feedback checklist already developed, describe any other methods you
would use to collect data and gather feedback.
6. Practice delivering your presentation and evaluate yourself using your observation
feedback checklist.
a) Submit a checklist with your self-evaluation.
b) What changes would you make to the central ideas of your presentation?
The final documents you submit for assessment will be assessed using the project
criteria provided.
All project criteria outlined must be covered satisfactorily for Part B to be completed
satisfactorily.
You must complete the project unassisted by the assessor or other personnel, but may
refer to reference material as needed.
Resources
required
The following materials are required for this project to be completed:
• Business technology, including a computer, internet access and slide presentation
software
• Biz Ops Enterprises documents, policies and templates (these can be accessed by
the following web links):
- company-profile.pdf
http://chilp.it/c6a7f96
- presentation-plan-template.docx
http://chilp.it/1ed6a50
- vision-mission-values.pdf
http://chilp.it/0996c6f
- organisational-charts.pdf
http://chilp.it/b8c010f
- company-business-plan.pdf
http://chilp.it/eb45dfd
- sustainability-environmental-policy.pdf
http://chilp.it/a332e47
- work-life-balance-policy.pdf
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 24 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
http://chilp.it/ce552f3
- whs-policy.pdf
http://chilp.it/efa3119
Assessment
conditions
Assessment must be conducted in the classroom where the assessor will supervise that
the evidence gathered demonstrates consistent performance of typical activities
experienced by individuals using interpersonal communication skills in the workplace and
include access to:
• equipment, materials and business software packages for making a presentation
• business technology
• interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
Reasonable
adjustment
N/A
Note: Additional resources for project e.g. templates trainer to supply. (Please refer to Aspire assessor
guide)
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 25 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Part B Project - Student to Complete
Student name:
Projects submitted: I have produced and provided the following:
A document with responses to tasks 1–6, in the form of a power point
presentation which covers all information contained in Biz Ops Enterprises
documents, policies and templates.
I have produced and provided the following:
q A presentation plan
q A briefing document for others involved in the presentation specifying roles
and/or responsibilities
q Visual aids and materials associated with the presentation.
Assessment
declaration:
I declare that no part of this project assessment has been completed from
another person’s work, except where clearly noted on documents or work
submitted.
I declare that no part of this assessment has been produced for me by another
person. I understand that plagiarism is a serious offence that may lead to
disciplinary action by my training organisation.
Student signature:
Date:
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 26 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Part B Project – Assessors Marking and Feedback Form
Student Name Student Number
Assessor Name
BSBCMM401 Make a Presentation
Tick if the evidence supplied is enough to demonstrate competency
Tasks Tasks descriptions Satisfactor
y Unsatisfactory Comments
P1 Planned and documented presentation
approach and intended outcomes
P2
Reviewed and analysed documents to
identify information relevant to a specific
presentation
P3
Chose presentation strategies, format and
delivery methods that matched the
characteristics of the target audience,
location, resources and personnel needed
P4
Developed material to convey ideas and
information to target audience in an
engaging way
P5 Used the main features and functions of
digital tools to complete work tasks
P6
Briefed others involved in the presentation
on their roles/responsibilities within the
presentation
P7 Selected techniques to evaluate
presentation effectiveness
P8
Selected and implemented methods to
review the effectiveness of own
presentation and documented any changes
which would improve future presentations
P9 Implemented techniques to review the
effectiveness of the presentation
P10
Identified information collection methods
that will support review and feedback of
presentations
All project criteria must be satisfactorily demonstrated by the Student. The project assessment has been
confirmed:
Feedback:  Satisfactory  Unsatisfactory
Assessor Signature: Date:
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 27 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 28 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Part C – Presentation
N.B: All answers should be presented on a MS Word / Excel / PowerPoint document and not in the spaces
below.
Purpose You will demonstrate a sound knowledge of the unit
requirements in your responses.
Instructions to the Student All questions must be answered satisfactorily for Part C to be
completed satisfactorily.
You must complete all questions unassisted by the assessor
or other personnel, but may refer to reference material as
needed.
Resources required The question responses section is the only resource required
for this questioning assessment to be completed.
Assessment conditions Assessment must be conducted in a safe environment where
evidence gathered demonstrates consistent performance of
typical activities experienced in the general administration
field of work and will provide access to:
reference material in regard to meeting venues and
technology, catering and transport suppliers
organisational policies and procedures for managing
meetings
office supplies and equipment
computers and relevant software
case studies and, where possible, real situations.
Assessors must satisfy NVR/AQTF assessor requirements.
Reasonable adjustment N/A
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 29 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Part C - Presentation Scenario (Making a presentation)
Purpose You will demonstrate your skills and knowledge by making and presenting a
presentation on the scenario below using the task description supplied by your
trainer.
Task overview
and instructions
to the candidate
Imagine that you have been approached by your organisation’s human resources
manager and have been asked to contribute to the next staff induction program.
All project criteria outlined must be covered satisfactorily for Part C to be completed
satisfactorily.
Resources
required
The following materials are required for this project to be completed:
• A workplace or work placement
• Business technology, including a computer, internet access and slide
presentation software
• Relevant workplace documentation and resources, including:
- Company profile
- Vision, mission and values statement
- Organisational charts
- Business plan
- Sustainability environmental policy
- Work–life balance policy
- WHS policy
Assessment
conditions
Assessment must be conducted in the classroom where the assessor will supervise
that the evidence gathered demonstrates consistent performance of typical
activities experienced by individuals using interpersonal communication skills in the
workplace and include access to:
• equipment, materials and business software packages for making a
presentation
• business technology
• interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements
Reasonable
adjustment
N/A
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 30 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Presentation Scenario:
You are required to produce a presentation that will introduce new team members to your organisation and
provide them with important information that they will need to know prior to commencing their new roles.
Identify a presentation that you will prepare, deliver and review. Complete these tasks.
1. Use Biz Ops organisation’s presentation plan template to provide details of the presentation, including
intended outcomes, topics, timing and resources.
2. Prepare the presentation, which will include visual aids, animation, and sound.
The final documents you submit for assessment will be assessed using the project criteria provided.
Submission:
a) Prepare all documentation and submit to your assessor
b) Present your work in 6-10 power point slides
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 31 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 32 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Part C Project – Assessors Marking and Feedback Form
Student Name Student Number
Assessor Name
BSBCMM401 Make a Presentation
Tick if the evidence supplied is enough to demonstrate competency
Tasks Tasks descriptions Satisfactory Unsatisfactory Comments
O1 Planned and documented presentation
approach and intended outcomes
O2 Reviewed and analysed documents to identify
information relevant to a specific presentation
O3
Chose presentation strategies, format and
delivery methods that matched the
characteristics of the target audience, location,
resources and personnel needed
O4
Developed material to convey ideas and
information to target audience in an engaging
way
O5 Used the main features and functions of digital
tools to complete work tasks
O6
Briefed others involved in the presentation on
their roles/responsibilities within the
presentation
O7 Selected techniques to evaluate presentation
effectiveness
O8
Selected and implemented methods to review
the effectiveness of own presentation and
documented any changes which would improve
future presentations
O9 Implemented techniques to review the
effectiveness of the presentation
O10
Identified information collection methods that
will support review and feedback of
presentations
All project criteria must be satisfactorily demonstrated by the Student. The project assessment has been
confirmed:
Feedback:  Satisfactory  Unsatisfactory
Assessor Signature: Date:
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 33 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 34 of 38

Zenith Business Academy
Level 2, 55 Regent Street, Chippendale NSW 2008
Telephone: [phone], Fax: [phone]
www.zba.nsw.edu.au, email: [e-mail]
CRICOS Provider Code 02997M
Student Declaration
Student Name
Student Number
Student’s Declaration:
I declare that:
 I am submitting work in this assignment that is my own, except where acknowledgement/s of sources
is made.
 I was explained the Units of competence, elements and performance criteria which I studied during the
course and provided with adequate resources which enable me to complete this assessment.
 The assessment tasks, assessment criteria and assessment due date(s) for this course were
explained.
 I was advised and I am aware of ZBA’s Policies and Procedures including the Assessment Policy and
the Assessment Appeals Process.
 I have been advised am aware of how to access my Record of Results.
Signature of student: ___________________________ Date: ______________________
Assessor Acknowledgment of
receipt Sign: _________________________ Date:
______________________
BSBCMM401 – Make a Presentation Version 1:1 updated 05/05/17 Page 35 of 38