Recruitment, Selection and Induction of Senior Security Officer at MCS Security Company

This study discusses the recruitment, selection, and induction process for the position of Senior Security Officer at MCS Security Company.

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
BSBHRM402A RECRUIT, SELECT & INDUCT STAFF

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Table of Contents
INTRODUCTION...........................................................................................................................4
Q1:................................................................................................................................................4
Documentation related to assessments of interviewees and your ratings of them, and the process
you would follow to contact referees for reports. ...........................................................................4
Resume of Candidates:....................................................................................................................4
11. Ability to write-up daily reports and critical incident reports..................................................11
12.Ability to investigate critical incidents.....................................................................................11
Desirable........................................................................................................................................11
16.Current WA Driver Licence and my own Car..........................................................................11
6.Validly Current First Aid........................................................................................................12
9.Verbal communication skills......................................................................................................12
11. Ability to write-up daily reports and critical incident reports..................................................13
12.Ability to investigate critical incidents.....................................................................................13
Desirable........................................................................................................................................13
16.. Current WA Driver Licence and my own Car........................................................................13
Q2. Formal selection report of MCS Security Company...............................................................13
Q3: letter advising recommended candidate of offer of appointment and Provision of
employment contract:.....................................................................................................................14
Q4: Letter advising unsuccessful applicants of outcome:..............................................................18
Banksia Grove Shopping Centre....................................................................................................18
Q5: Induction and Orientation ......................................................................................................18
To manager and work team, and administrative arrangements.....................................................19
REFERENCES..............................................................................................................................23

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
INTRODUCTION
Recruitment, selection and induction is considered as most important activities conducted
by human resource department of any organization. These activities help in making sure that
human resource that is trained are readily available in the staff of the organization to meet
organizational objectives and goals.
MCS Security Company is currently looking forward for appointing a senior security
officer which is a new post for their new facility. This study will discuss in brief about
recruitment, selection and induction of the position and how personnel are acquired.
Q1:
Documentation related to assessments of interviewees and your ratings of
them, and the process you would follow to contact referees for reports.
Resume of Candidates:
REFERENCE CHECKS
At the interview first step, ask your applicants for referee details and get their permission to
contact them. Referees are usually past or current employers of the applicant, but they can
also be anyone who is able to provide details about the person’s character, education or
suitability for the job. Be aware that some applicants may be reluctant to have their current
employer know that they are applying for another job.
Choose a successful applicant
Use the information that you’ve collated during the reference check, as well as their
interview and application, to help you pick the best person for the job. Reference checks for
successful candidate, MCS Security, to be carried out by Human Resources Department
between 17 October 2019 – 21 October 2019. Human Resources Officer to contact
references by phone or email. In making the phone call, the Human Resources Officer to
state own name and position in MCS Security Company and reason for the call. The Human
Resources Officer to explain the key tasks of the Senior Security Officer and main selection
criteria and ask open questions of the referee to clarify and support the information obtained
from the candidate in the interview. Information to be confirmed includes dates of
employment and previous jobs. Human Resources Officer to thank referee for assistance.
Human Resources Officer to advise Operations Manager and Director of Security reference
checks completed and confirm that successful candidate will be contacted and offered
position.
To find the more information on selected a new applicants, see the ‘Hiring candidates’
learning course at fairwork.gov.au/learning. For information about minimum employment
rights and entitlements you can also call the Fair Work phone on 13 13 94 or visit
www.fairwork.gov.au.
(Cole, 2016)

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
MY RESUME
Company: MSS Security
Name of Position: Security Officer.
Duties:
 Security work at the Perth International Airport
 Secure premises and personnel by patrolling the Airport; monitoring surveillance
equipment; inspecting buildings, equipment, and access points; permitting entry.
 Day/Night shift working on a rolling roster
.
Work Experience – 6 years
2015- 2017
Company: Wilson Security.
Name of Position - Security Officer
Duties:
 Security work at the Karratha Hospital - Mental Health Unit
 Secure premises and personnel by patrolling property; monitoring surveillance equipment;
inspecting buildings, equipment, and access points; permitting entry.
 Day/Night shift working on a rolling roster
Company: MCS Security
Name of Position: Security Officer.
Duties:
 Building healthy relationship between the clients and other key personnel in
company.
 Conduction the business review.
 Identification of opportunities for the company
 Engagement of employees in the betterment of work.
 Security work at the Carramar Village - Shopping Centre
 Secure premises and personnel by patrolling property; monitoring surveillance
equipment; inspecting buildings, equipment, and access points; permitting entry.
 Day shift working on a rolling roster
 .
Work Experience – 8 months
2018- still working

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
MCM Security |Kalgoorlie, WA July 2017 – Dec 2017
Security Officer July 2016 – Aug 2016
 Security work at the Kalgoorlie Hospital - Mental Health Unit
 Secure premises and personnel by patrolling property; monitoring surveillance
equipment; inspecting buildings, equipment, and access points; permitting entry.
 Day/Night shift working on a rolling roster
Alice Springs Cleaning Services | Alice Springs, NT 2013 - 2015
Security Officer
 Secure premises and personnel by patrolling property; monitoring surveillance
equipment; inspecting buildings, equipment, and access points; permitting entry.
 Day/Night shift working on a rolling roster
TALICE Security | Alice Springs, NT 2012
Security Officer
 Security work at the Alice Springs Hospital - Mental Health Unit
 Secure premises and personnel by patrolling property; monitoring surveillance
equipment; inspecting buildings, equipment, and access points; permitting entry.
 Assist nurses and GP’s to control and contain patients when necessary
 Day/Night shift working on a rolling roster
Frontier Services, Katherine | Katherine, NT 2012 - 2013
Carer
 Assist with personal care of clients including feeding, bathing, oral hygiene, personal
care,
 Maintaining clean and dry bed and linen.
 Effective communicated with client to understand their needs and requirements.
 Assisting with walking and transfers.
 Demonstrating respect for the rights, confidentiality, independence and dignity of
clients and their families.
 Remaining calm in difficult situations while ensuring that patient requirements are met.
 Preparing and cooking meals

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
MSS Security | Darwin, NT 2012
Security Officer
 Security work at an Immigration Detention Centre
TALICE Security | Alice Springs, NT 2009 - 2010
Crowd Controller
Chubb Security | Alice Springs, NT 2008 - 2009
Security Officer
Lasseter’s Casino | Alice Springs, NT 2007 - 2008
Crowd Controller
EDUCATION
Name of Diploma – Diploma of Leadership and Management
Institution - Stanley College Perth WA
Date- 2016
Name of Diploma: Diploma of Security and Risk Management
Institution: North Metropolitan TAFE Perth WA
Date- 2017
Name of Diploma: Advance Diploma of Business
Institution: North Metropolitan TAFE Perth WA
Date- 2018
Name of degree – Bachelor’s in criminology and Justice
Institution - Edith Cowan University of Australia
Major In: Professional of Youth Work
Date- 2018
 Aviation Screening Course (Passenger Screener) – Integrated Training,
Perth WA
2018
 Aviation Radiation Awareness Training – Integrated Training, Perth WA 2018
 Aviation Liquids Aerosols and Gels – Integrated Training Perth WA 2018
 Aviation Drug & Alcohol Education Program – Integrated Training Perth
WA
2018
 Aviation Dangerous Goods Training – Integrated Training Perth WA 2018

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
 Certificate III Disability - TR7, Perth WA 2016
 Certificate III in Security Operation – Supervisor - Integrated Training
2018
 Certificate III in Security Operation – Baton & Handcuffs – Integration
Training
2015
 Certificate III in Border Security - Stanley College, Perth WA 2015
 Certificate III in Security Operation_ Alice Springs NT 2007
(Cengage Learning, 2016)
REFERENCES
1. Mr Dean Hartigan, Manager, Banksia Grove Shopping Centre
2. Mr Shane, Manger, HBF Stadium
Target
group/objectives
Benefits How to contact progress
advertisement Free online channel
helps in getting
recruits
E-mail, contact
number.
Fixing the interviews
Selection process Through interview
capabilities are
checked.
Walk -in or telephonic
interviews are
conducted.
Selection process is
carried out.
Internal selection
procedures.
Discussing with mates
and evaluation.
Revert provided about
the interview
Selection is carried
out.
Interview Forms
Position Senior Security Officer Date
Applicant name MCS Security Interview time 11
Interviewer(s) Operations Manager: Mrs Jackie

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Wasserman
Director of Security: Mr Kerbino
Gatkuoy
Selection Criteria Rating
1 – 5,
1 = does not meet
criterion
3 = meets criterion
5 = exceeds criterion
Comments
Essential
1. Certificate II Security Operations 5
Yes
2. Minimum 6 years’ experience
supervising security team. 3
Good – 6yr experience as
Security Team Supervisor,
shopping centre environment.
3. Full right to work in Australia as an
Australian Citizen. 3
Yes
4. Current valid Security Licence
3
Yes
5. . Police Clearance.
5
Yes
6. Validly Current First Aid
3
Yes
7. I am availability to work morning,
evenings, weekends and public
holidays as well when required
3 Good behaviour to
working varying hours,
worked shifts in all previous
jobs.
8. Interpersonal Communication Skills. 5 Current/previous jobs,
extensive people contact in
customer service roles.
Confident, polite, positive
personality.
9. Verbal communication skills
5 Good current and previous work
Roles and excellent level of
verbal

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Skills
10. Customer and team focussed 4
Evident high-level customer/
team focus mentality.
11. Ability to write-up daily
reports and critical incident
reports.
4 Very Long term
work history of report
writing. Positive attitude to
writing reports.
12. Ability to investigate critical
incidents.
5 Working in variety of Security
Environments broad range
Experience investigating critical
Incidents.
13. Ability to work under pressure. 4 Work background working
in pressure situation
positive body language in
interview.
14. Moderate level computer literacy.
4
Excellent knowledge of
computer skills,
used computer in work and
studies.
15.Personal attributes be honesty,
punctuality, attention to detail 5
I am Always arrived before
Starting time everyday
Desirable
16. Current WA Driver Licence
and my own Car.
3
Yes
Score 68 Feedback Comments
Shane met all expectations,
highly recommend her for
the position.
(cengage learning,2016)
Interview Forms

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Position Senior Security Officer Date
Applicant name Paul Simmons Interview time 11
Interviewer(s) Operations Manager: Mr Mark
Englebert
Director of Security: Mr Kerbino
Gatkuoy
Selection Criteria Rating
1 – 5
1 = does not meet
criterion
3 = meets criterion
5 = exceeds criterion
Comments
Essential
1. Certificate III Security Operations 5
Yes
2. Minimum 6 years’ experience
supervising security team. 3
Good 6 years’ experience
in a role of Crowd
Control/4 shopping centre.
3. Full right to work in Australia as an
Australian Citizen.
3
Yes
4. Current valid Security Licence
3
Yes
5. Police Clearance 3 Yes
6. Validly Current First Aid
3
Yes
7. I am availability to work morning,
evenings, weekends and public
holidays as well when required
3 MCS Security was
Very happy to work
varied hours.
8. Interpersonal communication
skills.
4 Communication more informal
and casual, good experience
in varied crowd control
situations.

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
9. Verbal communication skills 4 Great work and casual in
Manner
10. Customer and team focussed 4
Has positive attitude towards
customer service and caring for
team.
11. Ability to write-up daily
reports and critical incident
reports.
3 Enough experience in report
writing – expressed dislike for
report writing.
12. Ability to investigate critical
incidents.
4 Working in variety of Security
Environments broad range
Experience investigating critical
Incidents.
13. Ability to work under pressure. 5 Experience of high pressure
Working as a
in crowd control role.
14.Moderate level computer literacy. 2 High level of skills knowledge of
Experience.
15.Personal attributes be honesty,
punctuality, attention to detail 4
I am arrived before time for the
interview I am always used GPS
when going somewhere I don’t
know.
Desirable
16. . Current WA Driver Licence
and my own Car.
3
Yes
Score 57 Feedback
Enough experience and skills to
carry out role but didn’t meet
job expectations in personal
attitude.
(Cengage Learning, 2016)

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Q2. Formal selection report of MCS Security Company.
MCS SECURITY SELECTION REPORT
VACANCY REFERCE NUMBER:12687
NUMBER OF VACANCY: 01
POSITION OFFERED: SENIOR SECURITY OFFICER
ADVERTISEMENT REGARDING VACANCY
Attention: Shane, Operations Manager; Gael, Human Resources Officer
Interview Report
Position Title: Senior Security Officer
Date: 28/8/2019 Interview: Kerbino Gatkuoy, Director of Security
Candidate: Paul David
Score Interview: 68 Decision Marking: No
Candidate: MCS Security
Score Interview: 57 Decision Marking: Yes
The two Candidates have good qualifications and extensive work experience in the security
industry and display enough skills and abilities to carry out the duties which would be required
of them in the Senior Security Officer role. However, I am recommending MCS Security be
offered the position because of her greater level of experience in customer service, her clear
commitment to working to a high professional standard as a supervisor and team leader. I was
also impressed with his desire to continue improvement of studies Bachelor in the security field.
Mr Kerbino Gatkuoy
Director of Security
Q3: letter advising recommended candidate of offer of appointment and
Provision of employment contract:
Banksia Grove Shopping Centre
MCS Security Company Pty. Ltd
Reference no: MCS Security/ security officer/12687

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
12/07/2019
James David
3/108 Winton Road Joondalup
WA 6027
Subject: - Job offer letter
Dear, Mr. Joseph,
We are pleased to offer you the position of senior security officer in our firm MCS Security
Company based at 3/108 Winton Road Joondalup
WA 6027
Your reporting Manager will be Mr. Dean Hartigan. We assure that your trust knowledge and
experience will help our firm and you will peruse to the best of your knowledge with our
organization, your dedication and hard work will bring our organization with stability and
security (Cengage Learning, 2016)
We trust your knowledge and experience as an asset to our organization.
As discussed, we will be able to receive the documents and above stated requirements on the
date of joining
Salary: Annual gross starting salary ($ Annual CTC) subjected to tax and other facilities
provided.
Incentives: As per the performance and the extra working hours in the premises. Incentives can
be based upon monthly basis which are to be delivered at the end of the month.
Various allowance provided like travel allowance and stay allowance as per the company norms.
This offer letter is valid till the (date of joining as mentioned). Induction program will be carried
out on same day. Do send a copy of signed documents prior to the date of joining to confirm
your joining and a resignation letter from your previous joined organization to HR department of
the firm.
Appointment letter will be provided on the date of joining and all the necessary detail should be
submitted on the day of joining. Document to be submitted are 1. copy of your degree certificates
2. copy of your high school and secondary schooling certificates 3. Specialization certificate of
the descriptive job role (if any) 4. salary slip of precious organization 5. experience certificate.

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Provisions of employment:
 Provisions for employment includes the number of working hours should be completed.
 Compensation shall be provided in exceptional cases.
 Period of six months will be provision period which do not includes the leave policies
that means paid leaves are applicable in the provision period provided.
 Total number of leaves allotted will be 12 this includes 4 sick leaves,4 planned leaves,6
casual leaves. Rest of the leaves will be loss of pay.
 Increments in salary accompany once in an annual year. No prior increment is provided
accept incentives.
 Resignation must be provided prior in case of leaving the job and must fulfil the criteria
or else strict actions can be taken.
 Service tenure will be of 10 years leaving before this will lead to serve notice period.
 Transfer can be done as per the requirements of staff within the organisation within a
short notice period.
 You cannot take part in any type of full time of part time job while working with this
organization.
 Loss of any confidential information and found guilty will lead to legal actions.
 On termination hand over the liabilities to the manager or person in charge.
 Training period will be of 15 days which will be paid training as per the company norms.
 If found indulged in any activity against the norms of the organization, it will lead to
termination as well as criminal actions will be taken.
 You are not supposed to communicate business activities to the outer atmosphere.
We look forward to welcome you.
TERMINATION
MCS Security Pty. Ltd. may terminate your employment by giving the following period of notice (or
payment in total) depending on service.
Period of continuous service Notice period
Nothing more than a year 1 week
No More than 1 year, but not more than 3 years 2 weeks
More than 3 years, but not more than 5 years 3 weeks

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Period of continuous service Notice period
More than 5 years 4 weeks
If you are over 45 with more than two years continuous service, you will receive an additional
week’s notice (or payment in total).
The company may terminate your employment at any time without notice if:
 you are guilty of serious misconduct or
 you are in material breach of a provision of this contract, including confidentiality undertakings.
The termination of your employment you will be required to return all company property.
Working Hours
Banksia Grove Shopping Centre opening hours will be 08.30 – 9:PM Monday to Friday, Saturday 08.30 –
5:PM and Sunday 1100 – 5: PM. It is expected that you will work an over of 35 hours per week during
opening hours. In addition, you will be required to work reasonable additional hours during busy
shopping periods such as Christmas. Overtime payments or time in lieu will be calculated in accordance
with the Security Services Industry
Privacy
You are required to observe and uphold all the Company’s privacy policies and procedures as
implemented or varied from time to time.
Collection, storage, access to and dissemination of employee personal information will be in
accordance with privacy legislation.
COMPANY POLICY
MCS Security Pty. Ltd. has in place several company policies and procedures. You are required
to comply with company policy. A failure to comply with these policies may result in disciplinary action
being taken against you.
These policies are found in the Policy &Procedures Manual you will receive during your
induction session. These policies do not form part of this contract of employment.
CONFIDENTIALITY OF INFORMATION
During your employment you may become aware of information relating to the business of
Banksia Grove Shopping Centre, including tenant’s leasing agreements, tenant’s business
policies and pricing structures.
Confidential information, including tenant’s leasing agreements, tenant’s business policies and
pricing structures and all documents created by you in the course of your employment such as
incident reports, remain the sole property of MCS Security Pty.Ltd. You shall not, either during
or after your employment, without the prior consent of the MCS Security Pty. Ltd. directly or
indirectly divulge to any person or use the confidential information for your own or another’s
benefit.
Jurisdiction
This contract is made in the state of Western Australia.

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
(Fair work Ombudsman, 2017)
Sincerely,
for MCS Security
HR Manager
Q4: Letter advising unsuccessful applicants of outcome:
Banksia Grove Shopping Centre
MCS Security Pty. Ltd. 3/108 Winton Road Joondalup
WA 6027
15/2/2019
Mr. Paul Simmons
Dear Paul Simmons,
RE: Application for Senior Security officer Position
I refer this application to your recent application and interview for the position of Senior Security
Officer with MCS Security for Banksia Grove Shopping Centre. Unfortunately, on this
occasion, your application was not as strong as that of other candidates therefore we are
unable to offer you the position.
Should you wish to discuss the outcome of your application further, please don’t hesitate to
contact me directly on my phone or email.
I would like to thank you for your interest in working with our company and wish you well in
your future employment endeavours.
Yours sincerely,
Mr Kerbino Gatkuoy
Director of Security
Q5: Induction and Orientation
To manager and work team, and administrative arrangements
Explaining about policies and regulation governed by the organization.
This induction aims for:
 to bring out the positive attitude in newcomers
 to create an awareness between them towards the work to be carried out.

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
 Promoting company loyalty.
 Reducing the problems solving strategy by providing the strategy in problem solving and
creating awareness.
 Ways for better interaction and between fellow workers and managers.
More the time and employee will give in the organization better the performance and better the
appraisal strategy which can bring the positive attitude between the workers. Involvement on the
firm, faster will be the chances to stability in the firm. If new joiner is satisfied with the job
criteria better will be the employment stability. A new joiner needs to work with stability and
with the better development of the firm. New joiner is stable they will work efficiently provided
a good mentor in the firm. Mentor will help with the product and strategies, explaining about
culture and methods and operations (Fair work Ombudsman, 2017).
Whereas orientation is a process of pointing new employees towards a successful worker who
work with efficiently in the firm. This aims to build up the morale of the workers and make them
aware of the job. Orientation is done to aims the provide a better working strategy and
development of new workers.
Orientation program:
Time Description In-charge Room no.
10:00:00 Facility tour Mrs. Gael 501
11:00:00 Review of company
policy
Team HR 508
12:00:00 Overview of benefits Supervisor 503
01:00:00 Introduction with staff Supervisor Work area
This orientation program is conducted to make new joiners aware about the work and tasks
carried out by the organization and help in sustainability in the firm they are allowed to make a
tour so that they are aware of the happenings in the organization which them to understand things
better.
This message is conveyed to various departmental heads, manager, HR department, Floor
manager, security head which can help in making necessary arrangement regarding the
orientation, this orientation also access the brief and the tasks carried about in various sections as
security officer needs a briefing which can help with the security policies
This information is carried forward with the help of legal mailing process which can be

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
carried out after the revert of the managers which approves the task to be carried out on assigned
date and time.
(Fair work Ombudsman, 2017)
Day 1
Action Responsible
Meet new Senior Security Officer and welcome to the company.
Operations Manager and
Director of Security
Introduce SSO to other staff. Director of Security
Show SSO his/her office. Director of Security
Provide SSO with equipment – two-way radio, mobile phone, detailed shopping
Centre map.
Cent
Director of Security
Introduce SSO to main contacts – Operations Manager, Maintenance
Manager, Housekeeping Manager. Director of Security
Outline induction timetable for first few days. Director of Security
Walk through induction plans with new employee. Director of Security
Give tour of shopping center. Operations Manager and
Director of Security
Day 2
Action Responsible
Completion of relevant forms – employee details / signed offer/contract etc. Provide
contacts sheet – who does what. HR Department
Take SSO for uniform fitting and to obtain identification card.
HR Department and
Housekeeping
Department
Explanation and signature for company policies. HR Department
Present individual induction plans to new employee. HR Department
Agree initial tasks and objectives for week 1 and begin some straightforwaBajorek,
Z. and Guest, D., 2019rd tasks Director of Security
Days 3 – 5
Action Responsible

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Discuss areas covered in induction.
Director of Security
Discuss/introduce role requirements, KPIs etc.
Operations Manager and
Director of Security
After 1 week
Action Responsible
Review induction plan. Director of Security and HR
Department
Explanation of tasks and objectives for first month. Operations Manager and Director
of Security
Explain and agree communication and reporting arrangements. Director of Security
After 1 month
Action Responsible
Review induction plan. Director of Security
Review of tasks and objectives for month 1 and feedback on progress to SSO. Director of Security
Set tasks and objectives for the next month Director of Security
After 2 months
Action Responsible
Review of tasks and objectives for month 2 and feedback on progress to SSO. Director of Security
Set objectives for the next month. Director of security
After 3 months
Action Responsible
Conduct performance review to ensure employee has met objectives. Operations Manager and Director
of Security

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
Set new objectives for the next 6 months. Operations Manager and Director
of Security
Confirm in writing probationary period has now ended. Director of Security and HR
Department
(Cengage, 2016)

BSBHRM402A RECRUIT, SELECT & INDUCT STAFF
REFERENCES
Cengage Learning (2016). Course Mate Express, Retrieved from
https://login.cengagebrain.com
Cole, K. 2016). Management theory and practice (6ed). South Melbourne Victoria. Cengage
Learning Australia.
Fair work Ombudsman (2017. Letter of engagement template. Retrieved from
https://www.fairwork.gov.au