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BSBHRM501 - MANAGE HUMAN RESOURCE SERVICES

   

Added on  2020-04-13

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Running head: BSBHRM501 - MANAGE HUMAN RESOURCE SERVICESBSBHRM501 - Manage human resource servicesName of studentName of UniversityAuthor note

1BSBHRM501 - MANAGE HUMAN RESOURCE SERVICESTable of ContentsIntroduction......................................................................................................................................3Delivery of HR client services or recruitment services...................................................................3Bank’s strategic and operational plans to develop and manage human resources services............4External business environment........................................................................................................5Ways of managing diversity at the workplace.................................................................................6Client needs assessment form to the line managers.........................................................................6Requirements of legislations............................................................................................................6Service agreement for delivery of human resources........................................................................7Development of an action plan........................................................................................................7Development of quality assurance standards...................................................................................8Ways of calculating the ROI............................................................................................................8Survey to collect feedbacks from the clients...................................................................................9Conclusion.....................................................................................................................................10References......................................................................................................................................11

2BSBHRM501 - MANAGE HUMAN RESOURCE SERVICESIntroductionI have been appointed as the HR manager for managing the development, production anddelivery of HR services by obtaining relevant research knowledge and information. The deliveryof client or recruitment services will be selected by providing a particular service area along withthe various kinds of services that are needed to be delivered for understanding the aims,objectives and purpose of the chosen service area. The strategic and operational plans are utilizedfor developing and managing the human resources (Berman et al. 2012). The eternal businessenvironment will be analysed to determining the impact of human resources management andhow it can result in ensuring successful business functioning. The various ways or approachesare used to manage diversity. The assessment of needs of clients is developed for distributing tothe line managers and understanding the needs of the chosen HR service area. The serviceagreement for the management and delivery of human resources will be assessed here too fordeveloping a strategic plan and implement the HR services with ease and effectiveness(Boq.com.au 2017). Delivery of HR client services or recruitment servicesThe Bank of Queensland is a retail bank in Australia that provides good quality financialservices all over Australia in various branches. The level of customer satisfaction is high and so,it is considered as one of the major retail banks in Australia that provides the best qualityfinancial services and ensures that the requirements and needs of the customers are satisfied.Bank of Queensland is a major established organisation that performs well within thecompetitive banking industry (Canas and Sondak, 2013). It has a diverse workforce with morethan 2500 branches that has allowed ample scopes and opportunities to advance in the career and

3BSBHRM501 - MANAGE HUMAN RESOURCE SERVICESgain personal development. There are various areas where the bank has provided its financialservices including the client services and recruitment services. The recruitment services includemanagement of branch network including customer service, branch manager and financialplanning. The accounts management, banking and financial services are offered by theorganization along with general administration services and management of treasury andinventories properly (Claus Wehner, Giardini and Kabst 2012). The other services of recruitment included the ability to generate advertisements and jobvacancy ads on newspaper and internet for attracting more individuals and making themhabituated within the company’s surroundings (Boq.com.au 2017). Training and developmentalsessions provided to them would also help in enhancing their skills, knowledge and expertiselevel, furthermore allowed them to enhance their potential work performance and bring outpositive outcomes for the organization. The HR recruitment services also include hiring a HRpersonnel for motivating and encouraging the employees to perform better and handle their rolesand responsibilities properly to achieve the desired set of outcomes (Cook, Faulconbridge andMuzio 2012). The area is chosen because it can not only help in enhancing the workforcepotential, but will also lead to higher production and better customers’ services. Bank’s strategic and operational plans to develop and manage human resources servicesThe strategic and operational plans are developed to manage changes within the financialsector as well as resolve issues like inaccurate rules and regulations, manage technologicalinnovation and prevent discrimination too. The employee relations and changing businessconditions are linked to form the perfect strategic plan and implement a suitable focus strategyfor managing the industrial relations, communication, training and development. The

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