Student Assessment Workbook for BSBINN601 Lead and Manage Organisational Change

This Student Assessment Workbook is for BSBINN601 Lead and Manage Organisational Change. It includes tasks related to developing a change process, implementing and critically evaluating its outcomes for a health and fitness organisation, FitLife. The tasks include identifying change issues, developing a change management plan, consulting with relevant stakeholders, developing and implementing a communication plan, and monitoring and adjusting change management activities in accordance to outcomes achieved.

Student Assessment Workbook
BSBINN601
Lead and Manage Organisational Change
Version 1.0
June 2016

Student Full Name:
Student Number:

Level 2, 25 George Street, Parramatta, NSW 2150 | Phone: [phone] Fax: [phone]
Email: [e-mail] Web: www.australisinstitute.nsw.edu.au
ABN 17 120 701 911 | RTO ID 91630 | CRICOS ID 03173K

BSBINN601 1.0 | June 2016 Page 1
Assessment
Information
Welcome to your Student Assessment Workbook for BSBINN601 Lead and Manage Organisational Change.
This Student Assessment Guide will give you the opportunity to show your skills in determining strategic
change requirements and opportunities; and to develop, implement and evaluate change management strategies.
This will be achieved through producing and implementing a Change Management Plan and a Communications
Plan within a simulated business environment, FitLife.
This assessment is based on the following simulation:
Simulation: Lead and Manage Organisational Change
You will complete a number of tasks in developing a change process, implementing and critically evaluating its
outcomes. These tasks will be based on your role of Business Change Management Officer (BCMO) in a simulation
for FitLife, an organisation that is a chain of fitness and health clubs in Australia.
To do this case study, you will require to complete a number of tasks referring to the following resources:
Risk Management Policy
and Procedures
Recruitment and Selection
Policy and Procedures
Internal Communications
Policy and Procedures
FitLife’s policy and procedures related to risk management.
FitLife’s policy and procedures related to recruiting and selecting new staff members.
FitLife’s internal communications policy and procedures when engaging in internal
communication practices amongst staff members.
Meeting Code of Conduct Organisational set of rules to conduct effective meetings with internal and external
stakeholders.
FitLife Strategic Review A strategic analysis which provides a snapshot of the internal and
external environment including a summary of the trends and opportunities in the
health and
fitness segment.
Remember, you do not type your answers in this Student Assessment Guide, but use the Student
Assessment Workbook which is a separate document. This document is simply a guide to explain what you are
required to do, and by doing so, this will assist you to perform at your best.
Please note that your responses for this assessment can (where appropriate) use dot point format. Please refer to the
example provided to you in your Student Assessment Guide.
Note that to be deemed competent for this unit, you must achieve a satisfactory outcome for all of the assessment
tasks. This includes meeting the following conditions:
 you must complete all of the tasks outlined in this Student Assessment Guide document to the standard
indicated in the performance requirements; these are listed under each of the tasks
 you will then submit your completed workbook to your assessor electronically
 you must perform the above two points within the given timeframes by your Assessor.

BSBINN601 1.0 | June 2016 Page 2
Please be aware that your Trainer/Assessor is here to provide you with the necessary support throughout
the assessment process so that you can achieve the desired outcomes. If you have questions, then contact
them for guidance.

BSBINN601 1.0 | June 2016 Page 3
Pre-assessment
Checklist
Your assessor will go through the assessment for this unit BSBINN601 Lead and Manage Organisational Change. It is
important that you understand this assessment before taking on the tasks. To confirm that you have been given this
overview, we ask you to complete the following Pre-Assessment Checklist.
You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your
understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the
‘Comments’ section.
When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your
Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.
Checklist Comments
Y  N I, the student, understand the purpose of the assessment.
Y  N
I understand when and where the assessment will occur, who will
assess me, how and in what format the assessment will be
submitted.
Y  N I understand the methods of assessment.
Y  N I understand what resources are required to successfully complete this
assessment.
Y  N I understand the performance level required for each assessment
event.
Y  N
I understand that it must be my own work. I have been explained
and understood the serious consequences in case this work is found
plagiarised.
Y  N I understand the process if I am deemed not yet competent.
Y  N I understand the feedback process and the appeals process.

BSBINN601 1.0 | June 2016 Page 4
Y  N The assessor has discussed with me if I have any special needs and if so
what arrangements have been put in place.
Student Full Name Student ID Student Signature Date

BSBINN601 1.0 | June 2016 Page 5
Assessment Event: FitLife
Simulation
In this assessment you will undertake a number of tasks associated with developing a change process, implementing
and critically evaluating its outcomes for a health and fitness organisation, FitLife, in accordance to the strategic
review the company has recently conducted through an external marketing agency named Statistica Australian
Marketing Research Agency (SAMRA).
The focus is on producing and evaluating a Change Management Plan that is based on the following actions:
 identifying change issues
 developing a change management plan
 consulting with relevant stakeholders
 developing and implementing a communication plan
 monitoring and adjusting change management activities in accordance to outcomes achieved.
Task 1: Identify Change
Issues
1.1 Identify strategic change needs through an analysis of organisational
objectives
Insert your response here:
Strategic change is required in an organization when the organization goes through several problems and incurs losses and thus they
need a change in their approach to rectify their mistakes and to bring bout new changes within the company. Strategic change means
to change the strategies, objectives and goals of a company. All the objectives, goals and the visions of the company undergo a
change. For example if two or more companies sell the same products and they want to stay ahead of the other companies they will
have to adopt some new techniques and new ways to do so. There are several models of introducing change in a company, the
Kotter’s change model help the companies to go through a certain procedure to achieve certain changes. The steps of introducing
organizational changes are as follows:
 Establishing the fact that change is required in the company and making the people of the company understand that how
much the change is important.
 Making a group of supporters and who will understand the need to make changes and will also help others to co ordinate
with each other to reach that goal.
 Developing new goals and strategies to take the company to new heights, the new strategies and goals will help the
organization to flourish in the future.
 Communicating with the employees properly so that they are able to understand the new rules and visions of the
organization.
 Encouraging the employees to make the changes possible within the organization.
The changes which are required to be introduced in the organization are as follows:
 The introduction of technologically advanced gym equipment is required to make the organization successful.
 A new mobile app is also required to be launched so that more people can get involved with the organization.

BSBINN601 1.0 | June 2016 Page 6
 An expert nutritionist and a doctor will also be hired for each and every branch of the organization.
 The last change will focus on the safety of the clients and there will be an ambulance and a first aid arrangement.

BSBINN601 1.0 | June 2016 Page 7
1.2 Review existing policies and practices against strategic objectives
Insert your response into the tables below:
Current Policy & Practice Contribution Limitation
The general policies of the Fitlife organization All these policies have contributed to the There are no such limitations to the use of
Increase in popularity of the app itself. The app.
Includes a safe and clean environment, there
Proper attire is required to be maintained.
Personal training is also available.
Required Policy & Practice Rationale
The policies regarding the registration of the members requires to be This policies are required to be changed to enable everyone to be able to use this
Made more flexible so that everyone can participate in the health and health application.
Fitness programme.
1.3 Monitor the organisational behaviour and external environment on change strategies
Insert your response into the tables below:
Organisational behaviours Impact
Organizational behavior is the study of the behavior Organizational behavior has huge impacts on the lives of the people within the
Of the people who are in an organization and the organization. The behavior and conduct of the people helps in maintaining the
Behavior of the individuals are very important to organizational policies.
Proper functioning of the company.

BSBINN601 1.0 | June 2016 Page 8
External factors Impact
Technology when new technologies are introduced then the company has to adapt with the changes
Social changes the social changes also impacts an organization and thus the organization has to adapt
accordingly

BSBINN601 1.0 | June 2016 Page 9
1.4 Identify major operational change requirements
Insert your response into the table below:
Operational Change Requirements Rationale
Change management is important to adjust the operational change is very important for the long term growth of a company
Organization with the changing environment of’
The company. To make operational changes thus operational change requirements should be met to bring about a change
Stakeholder review, customer survey and SWOT
Analysis Is needed.
1.5 Review and prioritise change requirements in consultation with the Business
Change
Manager
Make the necessary modifications to your Change Management Plan.
Refer to your Student Assessment Guide for instructions.
Change management plan is needed for to make a proper budget, goals and resource allocation for the company. There are certain
steps to write a change management plan. The first step is to explain the reason to bring about a change. The second step is to
determine the possibilities of bringing the change. Identifying the stakeholders of the change management in the next step, after that
the benefits expected is needed to be clarified. A sustaining communication system is also needed for maintaining the changed plan.

BSBINN601 1.0 | June 2016 Page
10
Task 2: Develop change management strategy
This task continues to develop from Task 1. Throughout this task, you will use the change initiatives agreed with the
Business Change Manager.
2.1 Undertake cost-benefit analysis
Insert your responses into the tables below:
Category (Cost) Cost
Category (cost) Cost
Communicating with the supplier of the advanced gym equipment 340$
Purchasing equipments 5600$
Communicating with IT supplier 360$
Developing the Application 2600$
Publishing the Application 2000$
Recruiting nutritionist for dietary advises 220$
Basic safety and security arrangement 620$
Total 11740$
Category (benefit) Cost
Increment of consumer subscription cost for advanced equipment 5400$
Gaining customer loyalty and satisfaction by advanced communication 3100$
Gaining new consumer base 2560$
Increased healthiness of consumers 540$
Increased customer security and safety 650$
Total 12250$
Category (Benefit) Cost
Payback estimation for next year:

BSBINN601 1.0 | June 2016 Page
11
Category Initial
investment
Cash inflow Cash outflow Net payback
Purchasing new equipments 140$ 5400$ 5940$ 540$
Developing Application 120$ 5560$ 4960$ 280$
Recruiting Nutritionist 220$ 2560$ 2330$
Safety and security 650$ 640$ 10$
Total profit 3160$

BSBINN601 1.0 | June 2016 Page 7
2.2 Undertake risk analysis to address potential barriers to change
Insert your responses into the Risk Management Plan template:
Barrier Likelihood Impact Consequence Risk Level Risk Ranking Risk Mitigation
Lack of involvement low lack of employee participation and loss in business high 2 increasing the communication
among the employees with the employees
Of employees low
Effective Communication medium high
Gap miscommunication between employees and management high 1 the management should have a
Proper communication with the
Employees through meetings and
Activities.
Complexities within
an organization high high this can cause various problems within the organization the stratification of the organization should
including misunderstanding and miscommunication medium 3 be explained to the employees easily.
Legend:
Barrier: potential barrier associated with the organisational change.
Risk Area: Financial? work health and safety? commercial/market? Operational? Technology? Schedule? external environmental?

BSBINN601 1.0 | June 2016 Page 7
Likelihood: The probability of risk occurring.
Impact: What is the level of impact if risk occurs?
Consequence: What may happen if risk occurs.
Risk Level: Likelihood x Impact.
Risk Ranking: prioritise risks from the highest to the lowest risk score
Risk Mitigation: What are the actions to be taken to control the risk event?

Page 8BSBINN601 1.0 | June 2016
2.3 Schedule the Change Management Project
In this task, you will schedule the change management project for the successful implementation of change
management initiatives. To achieve this, you will use a Gantt Chart software.
Refer to your Student Assessment Guide for detailed instructions.
Once you create your Gantt Chart, insert here:
Change plans Starting Week Duration (week)
Conduct meeting and decision making 1st 1
Communicating supplier of equipments 2nd 1
Purchasing equipments 3rd 4
Communicating with IT supplier 6th 3
Developing the Application 8th 6
Publishing the Application 15th 1
Recruiting nutritionist for dietary advises 16th 2
Basic safety and security arrangement 19th 5
Marketing and promotion 22th 10
Marketing and promotion
Basic safety and security arrangement
Recruiting nutritionist for dietary advises
Publishing the Application
Developing the Application
Communicating with IT supplier
Purchasing equipments
Communicating supplier of equipments
Conduct meeting and decision making
0 5 10 15 20 25 30 35
Starting week1
Week
Gantt chart

Page 9BSBINN601 1.0 | June 2016
2.4 Assign resources and metrics to the Change Management Project
Insert your response into the table below:
Parent Task Subtask Labour Capital Cost
(AUD)
Time Outcome
Purchasing
advanced
equipment
Contact suppliers Communication
medias
320 200 5 days Conservation
of budget
Receiving
equipments
Logistics 120 100 3 days Minimization
of loss
Application
building
Contact IT
developer
Communication
medias
400 420 5 days Confirming
the user
friendliness
Developing
Application
Technical
support
1200 900 15 days Accuracy for
bug-free
Publication Online
Application
store
300 260 7 days Increased
promotional
effectiveness
Recruiting
Nutritionists
Recruitment HRM, Labour
market
300 320 7 days Best
candidate
Induction Training and
development
200 180 3 days Appropriate
training
Safety and
security
arrangement
Appling for basic
requirements
Government
and higher
authority
160 180 7 days Legal
policies of
security
Placement Technicians 260 280 5 days Proper
arrangement
Maintenance Technicians 100 80 7 days Effective
surveillance
Capital Cost (AUD) Time Outcome

Page 10BSBINN601 1.0 | June 2016
2.5 Develop draft Communications Plan including reporting protocols
Insert your response into the Communications Plan template:
Gym equipment
supplier
IT developer Recruitment Safety arrangement
Reporting Protocols Facilities
department
Marketing
department
Human Resource
Department
Legal advisors
Outcomes Low budget high
quality
User friendly
interface
Expert Employees Operational safety
Key Message Needs of
advanced gym
equipments
Requiring
Promotional and
communicational
application
Ideal candidate for
dietary advises
Adequate
arrangement for
safety and security
Channel Offline supplier
chain
Online market Online and offline
labour market
Government and
higher authority
Frequency Twice par day Thrice per day Thrice par week Thrice par weak

Page 11BSBINN601 1.0 | June 2016
2.6 The Change Management Cycle
Change management cycle is a long term evaluation process that ensures the sustainable and effective
implementation of organized changed which can increase the productivity and profitability of the organization. Each
or every stapes of this change management cycle has to be developed considering the potential incorporation of the
organizations for any further occasional obstacles or risks.
 Establish the change requirement: The management team of the company FitLife has to find out and
analyze the operational gap and work flow anomaly. To identify these factors the internal research
within the organization work flow is highly required. On the other hand, opinions and feedbacks of
consumers are also very important in order identify the most lagging operating issues.
 Change management plan: In the second stage of change management planning of the most effective
approach and decision making are two of the most essential criteria. The planning should incorporate
all the stake holders, management, marketing, facilities and other departments in order to minimize the
discrepancies that might occur during the execution or implementation of the change.
 Implement the changes: Proper coordination, effective management, transparent communications are
the most essential tools to implement the organizational changes with less execution fault. FitLife
should build a efficient interconnection and integrated work structure that can help to incorporate the
EstablishthechangerequirementChangemanagementplanImplementthechangesMonitortheperformanceSustainthechanges

Page 12BSBINN601 1.0 | June 2016
planned changes according to their computability. Structural implementation will also help to develop
appropriate monitoring system.
 Monitor the performance: Proper surveillance and guidance system is the fundamental requirement of
any operation. In case of implementing the changes FitLife should make a cooperative and supportive
monitoring and guiding system. Keeping close observation on the implemented changes can also help
to identify further potential implementation of changes.
 Sustain the changes: Like a roof a building maintenance and sustaining balance is a protective part of
any implemented changes. Sustainability is the core measure of a successful planning and execution.
Therefore, the management of FitLife must consider the adequate working process to ensure the
sustainability of the implemented changes. During as balanced and sustaining foundation analyzing the
requirement of further growth is possible.

Page 13BSBINN601 1.0 | June 2016
2.7 Obtain approval from the Business Change
Manager Make the necessary modifications to your Change
Management Plan. Refer to your Student Assessment Guide for
instructions.

Page 14BSBINN601 1.0 | June 2016
Task 3: Deliver the Communications Plan
This task continues to build on the information gathered from the other assessment tasks. It requires you to prepare
and conduct two meetings with two FitLife stakeholders to embed the roll out of the change management project.
Refer to your Student Assessment Guide for detailed instructions.

Page 15BSBINN601 1.0 | June 2016
Task 4: Monitor and adjust change management activities
Evaluation Report
Performance Gaps
Insert your responses for Task 4.1 here:
Parent Task Subtask Labour Capital Cost
(AUD)
Time Outcome
Decision
making
Inform stake
holder about the
requirements
Communication
media
80 120 5 days Acknowledgement
of stakeholder
Conduct meetings Management
team
120 100 3days Agreement of
stakeholder
Planning for
changes
Management
and
development
team
50 60 2 days Work flow
diagram and
distribution
Purchasing
advanced
equipment
Contact suppliers Communication
medias
320 200 5 days Conservation of
budget
Receiving
equipments
Logistics 120 100 3 days Minimization of
loss
Application
building
Contact IT
developer
Communication
medias
400 420 5 days Confirming the
user friendliness
Developing
Application
Technical
support
1200 900 15
days
Accuracy for bug-
free
Publication Online
Application
store
300 260 7 days Increased
promotional
effectiveness
Recruiting
Nutritionists
Recruitment HRM, Labour
market
300 320 7 days Best candidate
Induction Training and
development
200 180 3 days Appropriate
training
Safety and
security
arrangement
Appling for basic
requirements
Government
and higher
authority
160 180 7 days Legal policies of
security
Placement Technicians 260 280 5 days Proper
arrangement

Page 16BSBINN601 1.0 | June 2016
Maintenance Technicians 100 80 7 days Effective
surveillance
Monitoring
and
evaluation
Surveillance of
execution
Monitoring team
and
management
100 80 10 days Drafting the
executing faults
Collecting
feedbacks from
employees
Marketing and
consumer
helpline
120 140 2 days Documenting
consumer reviews
Collecting
feedbacks from
consumers
Human Resource
Management
120 80 2 days Documenting
employee reviews

Page 17BSBINN601 1.0 | June 2016
Risk Management Outcome
Insert your responses for Task 4.2 here, into the table below:
Risk
Risk Root causes Risk control
measures
Monitoring
process
Responsible
person
Time line
Resistance The root cause of
resistance is
employee’s
reluctant nature to
accept the change
and new processes.
Further, employees
might also think
that such change
will not going to
last in the
organization hence,
do not accept such
changes within the
organization.
The risk control
measure will be
providing positive
effects and
examples of the
introduced change
in the career of the
employee.
Through this
process, he or she
will be able to
understand the
effectiveness of the
change and might
agree to take active
part in the change
management
process.
Analyzing the
behavior of the
employee,
regarding the work
he or she has been
allotted, or the
kind of role they
are offered in the
change
management
process
The manager and
leader of the
organization
It might take one
week to make such
employees aware
of the beneficiary
effect of the
change
management
process.
Forcing change Several managers
and leaders do not
seek feedback from
the employees
regarding the
change
management
process, but they
force the change on
their shoulders.
This is the primary
risk related top
organizational
change
management and
manager and
leaders attitude is
the reason behind
such issue.
The managers and
leaders should
understand that the
employees are
integral part of the
organization and
therefore, they
possess the right to
understand and
provide their
consent to each
change the
management is
deciding to
implement in the
organization.
Therefore, the
control measure
will be including
employees in each
change
management
related decisions
so that they can be
valued.
For this, the
manager should
observe each
activity of the
employees, and
should provide
useful assistance
wherever needed.
The responsible
person for such
activity will be the
organizational
manager and leader
as they have the
ability to control
the employees and
their feelings.
It might take 1 to 2
weeks as
employees might
resist the new
changed process in
their organization.
disruption Disruption of one
process and
implementation of
To control this
risk, the employees
should be
After the training
process
measurement and
Managers and
leaders are
primarily
It can take 1 to 2
months as
becoming

Page 18BSBINN601 1.0 | June 2016
another risk factor
as employees
become accustom
to a process and
change
management leads
them to perform a
process that they
have not practiced.
Therefore, it
becomes an
important risk
factor due to which
employees resist
the change
management
process.
intimated
regarding the
changed process
and they should be
provided with
enough time so
that prior to actual
action, they can
practice their skills
ion the newer
process. The
managers and
leaders can take
such descion.
observation can be
carried out using
test and
questionnaire
regarding the
newer process.
responsible for
such activity
accustomed to
newer process
takes time.
Leadership It is another risk
factor as lack of
effective leadership
disrupts the process
of change and
employees become
unaware of the
successful nature
of the change
management
process.
To control the risk,
effect leadership
should be included
in the organization
so that effective
process can be
carried out.
It can be measured
by the number of
employee who
become aware of
the process and
accepted the
changed process.
The responsible
person is the
leadership and
management
It can take 3 to 5
months to become
aware of the skills
of a leader, hence
the new leadership
can be assessed
only after 6 months
of his or her work.

Page 19BSBINN601 1.0 | June 2016
Legend:
Risk: potential risk associated with organisational change.
Root Causes: Potential causes – mechanisms of failure for the risk event.
Risk Control Measures What are the actions to be taken to control the risk event?
Monitoring Procedures How will these risk treatment actions be monitored?
Responsible Person Who are the stakeholders responsible for applying the risk control measures?
Timelines What is the time frame required to take the necessary actions to control the risk event?

Page 20BSBINN601 1.0 | June 2016
For Assessor Use Only
Task Outcome
Sheets
The Outcome Sheet below is the assessment tasks for each of the assessment event that the student is required to
complete. Assessors, tick ‘S’ if the student achieved a satisfactory outcome for an assessment task and ‘NYS’ if the
student does not meet these requirements. Also, you are required to write comments on the quality of this evidence
under the ‘Comments’ column. As for your final judgement on the student’s overall performance, tick ‘Satisfactory’ if
the student achieves a satisfactory outcome for all of the tasks or ‘Not-Yet-Satisfactory’.
Outcome Sheet
Tasks S NYS Comments
Sub Task
1.1
Task 1:
Identify Change
Issues
Sub Task
1.2
Sub Task
1.3
Sub Task
1.4
Sub Task
1.5
Sub Task
2.1
Sub Task
2.2
Task 2:
Develop Change
Management
Strategy
Sub Task
2.3
Sub Task
2.4
Sub Task

Page 21BSBINN601 1.0 | June 2016
2
.
5
Sub Task
2.6
Sub Task
2.7

Page 22BSBINN601 1.0 | June 2016
Tasks S NYS Comments
Task 3:
Deliver the Communication Plan
Task 4:
Monitor and Adjust
Change
Management
Activities
Sub Task
4.1
Sub Task
4.2
The student’s overall performance is Satisfactory Not-Yet-Satisfactory
Assessor Signature: Date:

Page 23BSBINN601 1.0 | June 2016
Assessment Outcome Sheet
Student ID Family Name First Name
Course Code Course Title
Unit Code BSBINN601 Unit Title Lead and Manage Organisational Change
Assessment Outcome
Assessor, please tick and date the student’s final outcome of this assessment:
Initial Submission Date Re-submission 1 Date Re-submission 2 Date
C NYC / _/ C NYC / _/ C NYC / _/
Assessor’s Feedback
Assessor, please provide your comments on the student’s final outcome of this assessment:
Assessor Full Name Signature Date
Receipt of Student’s Assessment
Assessor, you must provide the completed copy of this receipt to the student as an evidence of submission of their
assessment to you.
Student ID Family Name First Name
Course Code Course Title

Page 24BSBINN601 1.0 | June 2016
Unit Code BSBINN601 Unit Title Lead and Manage Organisational Change
Due Date __/ / Date
Received __/ / Extension
Approved Y N  Date
Approved
__/ /
Initial Submission  Re-submission 1  Re-submission 2  Assessor’s
Signature

Page 25BSBINN601 1.0 | June 2016
Student Feedback
Form
Dear Student,
We are keen to improve our products and services, and assessment tools are a key part of this. Therefore, we would
welcome your feedback on the assessment. If you could take a few minutes to complete the form below, it would be
greatly appreciated. Please provide thoughtful responses as your opinions are highly valued.
Yes No Feedback Questions
Y  N Did the assessment cover the training you received for this unit?
Y  N Were the tasks in Assessment Event 2 based on realistic activities that you would expect to be doing
in a workplace?
Y  N Did you understand the assessment instructions?
Y  N Were the tasks easy to understand?
Y  N Did the Assessor set up and run the simulations professionally?
Y  N Was the Assessor’s decision fair?
Y  N Was the Assessor’s feedback specific?
Y  N Was the Assessor’s feedback comprehensive?
Y  N Was the Assessor’s feedback constructive?
Y  N Was the Assessor’s feedback timely?
Y  N Were you satisfied with your effort in this assessment?
What would you change about this assessment?
What could the assessor have done differently to improve the
assessment process and/or assessment feedback?
Overall, what was the most significant challenge of this assessment?

Page 26BSBINN601 1.0 | June 2016
Overall, what did you like the most about this assessment?
Do you have any other comments you wish to make with regard to
your assessment experience?