BSBLDR413 Lead Effective Workplace Relationships Project Portfolio

LEAD EFFECTIVE
WORKPLACE
RELATIONSHIPS
BSBLDR413
P R O J E C T
P O R T F O L I O
S T U D E N T
STUDENT VERSION

Contents
Section 1: Preparing to lead the team 6
Section 2: Sharing information and collaborating 10
Section 3: Supporting performance improvement 13
Section 4: Managing conflict 15
Section 5: Reviewing leadership 17
BSBLRD413 Lead effective workplace relationships Project portfolio Student v1 2021 | 2

Student name & ID:
Assessor:
Date:
Business or
Community/Social group this
assessment is based on:
Worducation
Documentation reviewed as
preparation:
Project proposal, plan and status report
Leadership role assumed by
student (e.g. Customer
Services manager):
Team undertaking work task
(e.g. Customer services
team):
Work task that will be
completed by team:
Job roles that will be
participating in work task
(e.g. sales consultant,
shipment officer, customer
representative):
Job role 1
Job role 2
Job role 3
Job role 4
BSBLDR413 Lead effective workplace relationships 3

Section 1: Preparing to lead the team
1. Define the work task.
Describe the work team that
you lead
Provide an overview of your
chosen work team and its
objectives.
Include:
 the purpose of the team
 the team’s objectives
 a description of how the
team’s purpose relates
to the organisation’s
overall strategy.
In your answer, explain why
it’s important for workplace
relationships that your team
clearly understand its
purpose and objectives.
The team that has been chosen for the social start up business that
manufactures and distribute tablet computers to primary school
students and thus require team who are having Chief executive
officer, Chief operations officer, product manager, Chief technology
officer, Chief marketing officer, Chief financial officer, business
development manager and customer service representatives. Their
primary objective and basic purpose involves is to provide effectual
facilities and changing the way in which the children learn at school
premises. They actually want to see the world without illiteracy. The
company prepare the strategy is to make sure about the financial
operations, performance indicators and prepare such strategies those
are result supportive in nature. Moreover, they want to identify new
and advanced existing sources of revenue along with assist the
children learning. Moreover, apart from this, other aim is to make profit
margins of around 10% per annum.
Hence, in order to fulfil all the requirements and basic objectives of the
company, the team members are highly able to work in collaborative
manner at the work premises as each one have their unique role as
per their skills, qualifications and talent and thus requires great
amount of collaboration.
Collecting and analysing
information
In order to uncover the staff tasks, there are major activities which
help to demonstrate the tasks into most successful manner such as
BSBLDR413 Lead effective workplace relationships 4

Identify the information that
you relied on to define the
work task.
Include:
 What information did
you collect and how did
you collect it?
 How did you analyse
the information (for
example, What system
did you use? How did
you ensure that you
relied on accurate
information from a
range of sources –
internal and external?
etc)
 How did the information
that you collected
inform your planning?
For example:
o How did it help you
to decide how you
would lead your
team?
o How did it help you
to plan to achieve
the work task?
Note: Ensure that you refer
to relevant policies,
procedures and legislation in
your answer.
Attach relevant policies and
procedures, information
samples, links to information
sources and references to
this section of your portfolio.
the ways such as taking interviews and focus groups, providing them
hands on activities, with the use of statistics and through search
engine, the work has been decided as per the tasks given to the team
members. The company collects personal information related to each
creator, licensees, publishers and IT professionals on the basis of
normal course of its business. Moreover, they also collect through
third party collection method in accordance with the requirements of
the APP’s which involves agreement with other similar organizations
in other countries that enable the use of foreign text and images in
Australia and the collection of fees and loyalty for the use of Australian
works overseas and might collection information within this process as
well. Moreover, the data also collected through public domain sources
such as social networking services, industry guides, internet and
through purchased mailing lists and business database lists which are
utilised in order to send marketing material where recipients have
consented to receive such communications.
The data has been analysed with the help of artificial intelligence
method which is the ultimate source of data collection or information
gathering system. This technology is highly excelling at extracting the
insights and patterns from the large sets of data and easily able to
make predictions about the final outcomes. It can consider appropriate
information both in internal and external to the company as it helps to
recognize emerging risks and threats that are not yet considered.
The personal information that are being collected helps to decide and
lead the teams as it enables the team leader to solidify the personnel
goals, setting up a team structure, hire talented employees, hit the
ground running and evaluate the overall business development along
with their readjustment with the help of appropriate utilization of AI.
With the collection of detailed and appropriate information, the team
members are easily able to innovate various ways of working, offer
various and appropriate consultations, provide sales demos, nurture
prospects, communicate with marketing, invest into the websites and
push employees to expand and refine their skills. As the basic aim of
the Worlducation is to learn and develop program along with activities
for all employees to extend their information and thus acquire new and
advanced skills to complete their job role in better ways.
BSBLDR413 Lead effective workplace relationships 5

The policies prepared for them are applied for all type of employees
which involves full time, part time as well as all other permanent
employees. Employees, executives and managers are highly aim to
build a professional development culture in order to seek new learning
opportunities and responsible to coach their teams along with
identification of their requirements.
Planning to share information
with team and stakeholders
Plan how you will share your
ideas and information about
the work task with your team
and other internal and
external stakeholders.
Describe:
 the strategies that you
will use
 the information that you
will share
 how those strategies
and information will
help to promote team
cohesion and develop
positive workplace
relationships
The primary aim of Worlducation is to increase and structured the
communications whether internal and external to reinforce the vision
and strategic priorities. Moreover, there are other communication
channels as well which can help to create effectual collaboration
among team members. The internal communication policy and
procedures are implemented in a manner which ensures the
compliance with related legislative requirements and standards of best
practices. With the help of adopting staff bulletin, company intranet,
social networks and staff emails, the company is able to share the
collected information as each communication channel plays their own
and major role. They are utilised in order to convey information which
is important for executive team and other staff members. All such data
communicating sources enables to keep the information real, timely
and focused towards the information that are being collected.
The information that are required to be share are related to the
policies that are adhere to national laws and rules in which the
BSBLDR413 Lead effective workplace relationships 6