Lead and Manage Effective Workplace Relationships.

Running head: LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS
Lead and Manage Effective Workplace Relationships
Name of the student
Name of the university
Author note

LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS2
Table of Contents
Introduction:...............................................................................................................................3
Part A- Communication planning portfolio:..............................................................................3
1. Aspects of communication and conflict resolution skill:...................................................3
2. Goals, objectives and stakeholders of JKL industries:.......................................................5
3. Communication strategy:...................................................................................................6
a) Three communication objectives:..................................................................................6
b) Audiences of communication objective:........................................................................6
c) Methods of communication:..........................................................................................7
d) Provisions to facilitate bottom line communication:.....................................................8
e) PEST analysis of JKL industries:...................................................................................8
f) Success of communication strategy:..............................................................................9
4. Grievance procedure:.......................................................................................................10
5. Portfolio:..........................................................................................................................10
Part B- Presentation to the senior management team:.............................................................11
1. Issues as described in the scenario:..................................................................................11
a) Inter-personal skill of audience:...................................................................................11
b) Organisational need:....................................................................................................11
c) Approach to communication:.......................................................................................13
Conclusion:..............................................................................................................................14
References:...............................................................................................................................15
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS3
Introduction:
JKL industry is an Australian based organization, which sells small trucks, forklifts
and spare parts to the industry. The company’s head office is in Sydney and has various
branches in different parts of Australia. The human resource department of the company has
introduced and revised various policies for the purpose of continuous development. The
company has introduced of new workplace health and safety policy and procedure for the
delivery department (Jklindustries.com. 2019). The aim of this report is to analyze and
develop the communication strategy within the team members to satisfy the organizational
need about the new and revised policies. The report will also analyze the communication and
consultation issues as the role of the communication consultant of the JKL industry to
provide the consultation on managing the communication and information flow within the
organization.
Part A- Communication planning portfolio:
1. Aspects of communication and conflict resolution skill:
Communication skill
 Everyone communicates differently. Learn about the different communication styles,
so that you can identify both your own style, and the styles of those you manage. This
is the starting point for understanding and perfecting communication between you
and those you lead (Iskandar eet al. 2018).
 Getting your message across clearly is at the heart of all good communication. We’re
all trying to communicate clearly, but it can be an elusive skill to gain and perfect.
 Sometimes understanding a problem or task can lie in asking the right questions. If
you know how to ask thoughtful questions that deliver the information you need to
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS4
progress a task or issue, you can save everyone a lot of time, frustration, and wasted
effort.
 Rapport Building Techniques are closely linked to team building and developing
strong working relationships with your team members. Through regular
communication, you’ll develop a positive, constructive rapport with each person on
your team (Linton et al. 2016).
Conflict resolution skill
 Effective communication skills are of utmost importance to prevent conflicts. While
interacting with others, you have to take special care of your speech and the way you
speak. Never ever shout on anyone, even if you do not agree with him. Always speak
in a polite but convincing manner. Greet others with a warm smile. It works. Be very
specific and precise in your speech (Hall 2016). Do not use complicated words and
confuse others. Keep a control on your tongue and do not use words which might hurt
the sentiments of others. Avoid using abusive languages.
 An individual must not give his expert comments unless and until he is very clear
what the other person wants. Always be a good listener. Don’t just jump to
conclusions and assume things on your own. Always listen to the other side of the
story as well.
 Don’t just follow the rumor mills blindly, do discuss with others as well. Differences
can crop up anytime but fighting would provide no solution. It is always better to sit
and discuss the issues on an open forum. All the participants must give their inputs
and efforts must be made to find out an alternative. Invite all the members involved
and never ignore anyone as it would never solve the problem. Everyone has a right to
express his views and a middle way has to be found (Mikkola and Valo 2019).
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