BSBLDR503 – Templates – # 1 - #5 – Part 1 of 2

This article covers the assessment tasks of BSBLDR503, including negotiation skills, leading a meeting, and delivering a presentation. It also includes a sample presentation on the use of emerging technologies in the software industry.

BSBLDR503 – Templates – # 1 - #5 – Part 1 of 2.
Assessment Task 1
This task requires you to demonstrate your negotiation skills.
 Read the following
This task is a role-play. Discuss with your assessor the person who will work with you to
perform the task. Your assessor should observe your conversation face to face.
If done electronically it must be in an easily downloadable format. It must be clear who is
participating and done at a time AFTER you have filled in the below 2 pages.
Role Play Scenario
Relate this scenario to your real work role.
You wish to negotiate an increase in salary.
You need to approach your manager and present your case.
The current economic situation is very difficult, and the company is looking for ways to
reduce costs and so your manager needsto hear very good reasons to grant your request.
 Plan your proposal, using the prompts in the following table to focus your ideas.
Why do you think you have a right to approach your boss with the proposal?
I have been working in the organization for 2 years. In this 2 years I have gained a lots of
experience regarding my work. I have worked on many crucial projects and have played an
important role in many projects. In this situation I am thinking that the salary I am getting is
not enough to justify my work and experience for the company. Apart from that after
comparing the salary with its actual market value I thought that I deserve a hike in the salary
for my position.
What organisational protocol will you use to approach your boss?
I will write email regarding this to my manager. After the meeting with my manger regarding
the hike in the salary, if my request is approved I will forward the mail o the human resource
department along with the recommendations from my manager.
How can you communicate that you deserve special treatment – over and above your
colleagues – without breaching confidentiality and in an ethical manner?
Currently, the company has the policy to give the employees appraisals based on their
performance. In this case, I can get the appraisal based on the past performances in
different projects. I can deserve a hike in the salary because my roles and responsibilities
were significant and well defined and I do not think that it is the violation of the ethics in
organization because this evaluation in form of salary hike is in the policy of the company.
My colleagues are supportive during the development of the project and I think they will also
get the hike in the salary based on their roles and responsibilities.
What motivations drive your boss – that will influence his/her decision?
I give my job as my first priority and try to compile the work within deadline. Apart from that I
like to handle challenging situation and in critical condition try my best to help the team.
Moreover, I try to maintain ethics and the principals of the organization and make it sure that
the outcome of my work will contain the required standard.

What key points (with examples) will you present in your proposal?
 I am aware the company is going for the cost cutting. However, a dedicated employee can
be considered as an asset for the company. In this context, I think that the company will take
care of the dedicated and committed employees.
 My past working records show that I have done my job in a proper way and hav gained a
good amount of experience.
 I think the my works along with maintain the ethics and principals in the organization will
have the positive effect on my salary appraisal.
What arguments might your boss present against your proposal?
 Considering for the appraisals has become strict as the company needs cost cutting and the
business condition is not very good. In this case, strict evaluation will be done.
 Other members of the team have also played important roles in other projects.
What can you say in response to these arguments?
 The criteria regarding the appraisal is known to me. I think the evaluation of the my work
through the system will be done in a proper way, and this will justify y hike in salary.
 The members of the other teams will evaluated through the same system and this will
maintain the ethical concerns of the organization. The decision regarding the hike in their
salary will be dependent on the evaluation system.
What common ground do you and your boss both have, that you can build upon?
The common ground we both agree on is that the business condition of the company is not
in good shape and the company is going for the cost cutting. However, skilled employees
are always an asset for the organization.

What compromises would you be prepared to consider giving?
The hike may not as high as expected.
 Read the following
AFTER you have submitted the above (saved as: “TAS/FFV999, John – BSBLDR5031A1”),
you need to perform the role-play, observed by your assessor.
It is essential for you to brief the other person on their role. They must understand the
manager’s motives and take a negative stand at the beginning. “Completely out of the
question” OR “The company is losing money” OR other good (normal) managerial reasons
to refuse your request for more $.
They must act according to the motivations you have identified and make the arguments you
identified against the proposal.
Your assessor will observe the role play and will use the observation form below to make
notes on your performance. It is recommended that you familiarise yourself with the content
of the observation form, so that you know what your assessor expects to see.
The assessor will then provide you with documented feedback, which you should take into
account for the following assessment tasks.
 Arrange a time/date to perform the role-play, with a partner/classmate observed by your
assessor.
 Perform the role-play
 Ask your assessor to provide you with the completed observation form and feedback on
your performance.
 Do not continue to the next task until you have reviewed your assessor’s feedback.

Task 1- Assessment Criteria
The trainee will be assessed on the following criteria for this assessment task;
 Introduces purpose in a way that confirms candidate’s right (mandate) to approach and
discuss
 Respects personal confidentiality of others
 Presents clear and persuasive arguments in support of position
 Uses appropriate, professional language
 Uses active listening to fully understand position of other person
 Demonstrates respect for the other person’s position
 Acknowledges differences of opinion
 Maintains focus on key issues
 Establishes areas of common ground to promote agreement
 Demonstrates willingness to compromise without backing down from position
 Explores options for a win-win solution
 Reaches a mutually acceptable agreement

Assessment Task 2
This task requires you to communicate clearly and lead a meeting effectively.
 Read the following
This task is a role-play. Discuss with your assessor the people who will work with you to
perform the task. It will be a meeting, which you lead, with at least 3 people. Your assessor
must observe you conducting the meeting. This may be face to face or via electronic
means.
Role Play Scenario
Relate this task to your own workplace environment or a workplace you are familiar with,
assuming that you manage a department in the workplace. (If this is your actual role, relate
the task to yourself and your team.)
Your team is overworked. Several of them are working very long hours to achieve the
workload on time. They are frustrated and tired. One team member is very frustrated and
thinks he/she is carrying a higher workload and the other team members don’t help. You
have various options to overcome the problem. You could streamline processes and
procedures, introduce new technology or equipment or employ further staff.
You decide to hold a team meeting to discuss the problems and consult them for ideas. At
the same time you need to de-fuse the frustrations and influence the team to work more
closely together and help one another.
 Document an agenda for the meeting. This will involve:
 The procedure of the working in the workplace is to complete certain amount of work
at office. However, it has been seen during the peak hour, workers have to do more
work than the estimated target.
 Te topics those can be discussed are- proper distribution of the work, management
of the employees, flexibility of the working hour, revising the roles and responsibilities
of the workers along with the team leader.
 Convene and conduct the meeting, observed by your assessor.
Note: Meeting participants in this role-play may be colleagues, fellow trainees or
friends/family. You will need to brief them on their roles, the fact that they are frustrated,
tired and overworked and one participant feels they are carrying a heavier workload.
 Make notes during the meeting of key points.
 Work load is growing high.
 Distribution of the work load is not happening in a proper way.
 Work life balance of the workers are hampered.
 Document the minutes of the meeting (this can be an informal format rather than formal
minutes). The minutes need to list the date and time of the meeting, the participants and
the key points discussed. If the participants prefer, they may use a different name to
protect their privacy.
 Document an action plan including who will take action and by what date.

 Ask your assessor to provide you with the completed observation form and feedback on
your performance.
 Do not continue to the next task until you have reviewed your assessor’s feedback.
Task 2 - Assessment Criteria
The trainee will be assessed on the following criteria for this assessment task;
 Follows the agenda
 Clarifies information needs and issues to resolve
 Uses language which is appropriate for the audience
 Runs the meeting in an inclusive manner, giving all participants opportunities to
participate
 Uses active listening to understand each participant’s views and opinions
 Actively seeks feedback from all participants on view expressed
 Demonstrates respect for the concerns and views of others
 Explores and acknowledges differences of opinion
 Encourages examination of all options
 Uses appropriate leadership style to maintain order and keep the meeting on track
 Establishes and reinforces areas of common ground
 Maintains a harmonious and cooperative relationship between participants
 Overcomes areas of conflict to reach mutually beneficial outcomes
 Responds to questions openly and honestly, using appropriate communication
style

Assessment Task 3
This task requires you to deliver a presentation to an industry forum.
 Read the following
This task is based upon a scenario where you are required to make a presentation to an
audience at an industry seminar or conference. You should base your presentation on your
own industry or enterprise. This will probably involve researching what is acceptable as best
practice within your own industry.
Scenario
You have the opportunity of representing your own company or organisation at a seminar or
conference of the industry group. You need to deliver a 10-minute presentation, followed by
5 minutes of question time to an audience which may be up to 100 people in an auditorium.
The purpose of your presentation is to enhance the profile and reputation of your company,
and place it in the minds of the audience as an industry leader. You need to describe how
your company is an example to others of best practice for the industry.
NOTE: You can invent the actual company you represent. The company will be in your own
area of industry or enterprise and therefore you should be able to research the meaning of
best practice as it applies to the industry. You can also invent your actual position within the
company and any credentials you think you might need in order for the audience to accept
your credibility.
 Use the table below to prepare for your presentation
What is the industry/enterprise area?
The industry is related to the software industry.
What is your position and what are your credentials that will indicate to the audience that you
are an expert?
I am the manager of the company who is responsible handling different projects. Sometimes
I have to interact with the clients also.
While the development and the implementation of the technology through different projects,
I have to deal with different technologies during the development of the project. In this case,
I have witnessed the demand of the consumers and the clients and the existing technology
used in the company. In this case, I have seen the gap between the existing technologies in
the organization and the emerging technologies demanded by the consumers and the
clients.
The seminar is regarding the gap in the industry. In this case, as a project manager I can
present my company and its position on the basis of the industry gap in technology.
Describe the company in a way that will impress the audience
The ABC company is an organization that provides the IT solutions to different companies
and institutions. The main objective of the company is to deliver the smart IT services in a
affordable cost and with optimized requirement. In this case, sometimes , ABC company
uses emerging technologies for the implementation of the system. The company is currently
handling different project on various sectors like banking BFSI and marketing. Overall , it can
be said that the organization is in growing phase and is doing well in the industry.

Explain the purpose of the presentation – focusing on best practice
The main purpose of the presentation is to identify the gap in the technology and
improvisation of the system depending upon the demand of the clients. ABC company is a
growing company in the IT industry. The seminar is regarding the discussion about the
industry gap. In this case, as the representative of the ABC company I will present the
project practices of the company and the use of emerging technologies those are used in
this organization to fill the industry gap along with delivering the sustainable results.
Identify one key area of best practice that you can focus on for your presentation (e.g.
employee relations, use of technology, customer relations, supply chain influence,
sustainability practices, financial management, safety.)
The best practices that can be mentioned din this context is the use of advanced technology
while developing the projects. Apart from that the company is also using various advanced
application of the systems like ERP in order to maintain and manage the data.
From your research on best practice in the key area you selected, list the key points for your
presentation – focusing on what constitutes best practice.
 The use of emerging technology in the development of the projects.
 The use of technology in the functioning of the organization.
 Filling the gap between the existing system and the emerging system.
 Using the digital technology in the promotion and marketing of the business.
Referring to the key points, identify how you will lead your audience to the conclusion you
require by focusing on the benefits of best practice
The demand of the market is dynamic and is changing rapidly. In order to stay in the
competition frequent innovations are needed. ABC company is trying to implement the
innovative ideas through the projects by using emerging technologies. However, the
company is also providing basic IT solutions to many clients. The implementation is highly
customized and is based on the requirements of the consumers. Apart from that the
company is saving overhead cost through the application of advanced digital technology to
manage the business. The business unit of this organization is also exploiting the extensive
use of digital technology for the promotion and the marketing. All these practices help the
organization to gain the competitive advantages along with providing sustainable solutions to
the clients.
Provide a minimum of one example of how best practice in this area operates in your
company.
The best practice in the company is the is the use of technology. IT industry is growing
rapidly. In this case, the company which is responsible for providing IT solutions to the
organization is needed to be updated regarding the changes in the use of technology and
the innovation in the industry. In this case ABC company uses the use of the advanced
technologies like ERP in managing the data and information along with the providing smart
and sustainable solutions to the clinets.

Give a short summary of the essential learning outcome that you wished your audience to
reach.
 The use of emerging technology is important to fill the industrial gap.
 The employees need the proper training to handle the newly implemented system.
 The demands of the clients are dynamic, in this case proper gathering and understanding of
the requirements are needed.

 Design a Power Point presentation that you can use to support your delivery. Save it
with the filename “TAS/FFV999 – John - BSBLDR503 AT3”. You will need to
submit/email this to your assessor.
 Create a Word document with the filename BSBLDR503 Assessment 3.
 Change the font to 14 pt and 1.5 line spacing.
 Write out your speech in full, and then rehearse it. The speech should be between 8 and
10 minutes in length.
 Once you know your speech thoroughly, review the Power Point and see whether it will
be sufficient to prompt you – so that you don’t have to read the speech and can
concentrate on your audience. Modify the Power Point if necessary. Alternatively,
create small cards with the key points that you can refer to while speaking.
 Arrange with your assessor to deliver the speech. You must have an audience of at
least 3 people and the speech must be observed by your assessor – either face to face
or you may submit a video in an easily downloadable and NOT TOO BIG file.
 Deliver the presentation to your audience. You must answer questions at the end. Your
assessor will complete the following observation form.

Task 3 - Assessment Criteria
The trainee will be assessed on the following criteria for this assessment task;
 Introduction confirms credentials and credibility of presenter
 Introduction describes the company in a way that positions it to best effect
 Introduction clearly explains purpose of presentation
 Presentation clearly communicates the meaning of best practice
 Presentation clearly and persuasively communicates the benefits of best practice
 Presentation uses examples to enhance audience engagement and persuade
 Information presented is accurate and appropriate to meet the audience needs
 Communication method is engaging and persuasive
 Language is inclusive and adapted appropriately for the audience
 Argument is presented in a logical flow that leads the audience to the required conclusion
 Body language and voice indicates confidence in subject matter and self
 Audience feedback and questions are actively sought
 Questions are answered accurately and confidently
 Presentation remains on track and within required timing (8-10 minutes) with 5 minutes after
for questions

Assessment Task 4
This task requires you to explain business and organisational protocols for the release of
information and communicating internally or externally.
 Answer the following questions. Base your answers on the policies and procedures in
your own organisation.
1. If you need to present an idea or request to your manager, what protocol will you follow?
Every company or organization has certain managerial hierarchy. The approach regarding
the new ideas about the improvement of the organization can be proposed to the manager
through the email.
2. What government organisations does your organisation need to deal with or comply
with? – specify whether it is local, state or a federal government dept.
In order to negotiate in the business process the company has to deal with the local
government. However, in some cases regarding the making of the policies the organization
has to make the deal with the state government.
3. What legislation does your organisation need to comply with when releasing information?
– specify whether it is local, state or federal government law you are complying with
The company maintains the ethics and the rules regarding security and confidentiality of the
information. In this case, the company obeys the rules and regulations made by the state
government.
4. What types of information in your organisation is confidential and should not be released
without authorisation?
The information regarding the users and the business information of the organization are
regarded as confidential. These information are not made public from the side of the
company.

5. What communication channels does your organisation use to maintain a public profile
through advertising and/or marketing?
The social media plays an important role in the marketing of the organization. In this case
the organization makes its presence through the Facebook, Twitter and Instagram.
Sometimes the advertisement in the digital platform plays an important role for reaching to
the consumers. In other cases, the existing consumers can reach to the company through
email.
6. What industry groups that you can join that would enable you to enhance the profile of
yourself and your organisation and share information?
Currently the organization is doing well in the industry. Recently, the organization has
decided to implement cloud computing for the storage of the data and in this case the cloud
service will be provided by Amazon
Task 4 - Assessment Criteria
The trainee will be assessed on the following criteria for this assessment task;
 explain the business and organisational protocols for the release of information and
communicating internally or externally
 explain the requirements to maintain confidentiality in the workplace
 identify industry, media and government organisations, events and communication
channels relevant to the organisation

Assessment Task 5
This task requires you to explain and apply the principles of cross-cultural communication.
 Answer the following questions
1. What is your own cultural background?
I am Caucasian from my origin. I have born and brought up in United Kingdom and familiar
with western culture.
2. Identify the cultural differences between people that you experience in your workplace
and/or society
I have faced cultural differences with the Asian people. The people from this origin are
brilliant at their work. However, Asia is reach with different culture and practices. Different
community in Asia has different cultural practices and festivals. I get familiar with all those
practices. Apart from that they have more serious approach towards the work , which is a
good thing for the organizational practice.
3. How do you communicate in English with people who speak English as a second
language?
The people working in the organization are well versed in English. For some people English
is not first language. They do face some problem regarding the accent of the people whose
mother tongue is English. In this case, we do try to communicate in more clear accent.
4. What is the most important principle in cross-cultural communication?
In our organization , the most important principal pf the cross cultural communication is the
mutual understanding between the diverse group of people with different cultural background
and respect for others culture.
5. What do you think is the most important approach when communicating with people from
different cultures?
Respecting their culture and trying to respect their sentiment regarding their culture.

 Approach one individual who has a different cultural background or religion and ask them
questions about the differences they experience.
 Use active listening skills and appropriate communication to gather the information.
 Make notes of their response in the space below.
 They observe different festivals apart from Christmas. In some cases the employees from the
other culture said that it is difficult for them to attend the office during their cultural
festivals.
 Some of the employees said that they have seen some stereotype concepts regarding their
culture which are not true.
 Some of the employees said that initially they faced many differences between their culture
and culture of this country. This difference includes the difference in towards the work to
differences in food habit.
Task 5 - Assessment Criteria
The trainee will be assessed on the following criteria for this assessment task;
 Use language that is appropriate for the audience
 Use active listening to seek stakeholder and other organisation input and achieve a
balanced exchange of views
 Seek immediate feedback to ensure that the views expressed by all stakeholders
have been understood
 Respect values, concerns and views of others and keep lines of communication open
 Demonstrate principles of cross-cultural communication
 Communicate clearly with business associates, client groups and others to position
the business to best effect including listening actively, understanding the information
needs of others and adapting communication to suit the audience