Practical Exercise Based on Case Study

PRACTICAL EXCERCISE BASED ON
CASE STUDY

TASK 1
Below is the conversation between management consultant and an employee not satisfied with
his job. This role play has been designed in question and answer form between two; where
question is been asked by consultant and reply is given by employee:
Management Consultant: Do you enjoy company’s culture and working with managers?
Unsatisfied employee: I enjoy having my hands in a lot of different projects, so I like working
with managers who allow their employees to experiment, be independent, and work cross-
functionally with other teams. At the same time, I really welcome it when a boss provides me
with support, guidance, and coaching. No one can do anything alone, and I believe when
managers and employees collaborate together and learn from one another everyone comes out on
top.
Management Consultant: What are future expectations about job?
Unsatisfied employee: I only hope to continue to grow and improve as a leader, so I’d really
appreciate a boss who’s willing to put themselves in my shoes and mentor me as I lead my team.
I wouldn’t need them to be on call all the time, but just having that sounding board every once in
a while to bounce ideas off of and practice giving feedback with would be incredibly helpful. My
last boss did a really good job of this, and as a result of their tutelage I was able to train and
propel the success of my three direct reports.
Management Consultant: How would you handle it if your team resisted a new idea you
introduced?
Unsatisfied employee: At first, I understood the thoughts behind my team's challenge. This is
probably due to the fact that they don't know of any other frameworks I need to configure and
many of them agree with the old way of doing things. Once I understood their point of view, I
would organize an introduction or preparation to show my group why my idea is correct. I would

have done so as long as I was aware of the separation and joined their questions in my
introduction. I would also like to allow my organization to offer confidential criticism, so all
staff felt their ratings could be related to the new framework - I would never need to disclose as
if my opinion was the main route. It would be great if the study or teaching courses allowed my
group to think.
Management Consultant: What would you do if you were assigned to work closely with a
colleague on a project, but you two just couldn’t seem to see eye-to-eye?
Unsatisfied employee: Another project manager and I were allotted common project together. I
quickly noticed that my partner paid attention to the development and communicated with the
client unlike me. I like to update and visit the phone regularly at different stages of the customer
process, but my colleague has seen no reason to talk to the customer so often. Finally, I talked to
my colleague about her latest style than mine. We traded and agreed to reach the customer on a
clockwork basis, rather than on a regular basis, to speed up the coordinated effort. I was glad I
approached the position with my head held high, and I also understood and realized that my
colleague had a different approach.
Management Consultant: How would you handle an instance of receiving criticism from a
superior?
Unsatisfied employee: In my last post, I have regularly met delegates intimately and in person,
and I have really enjoyed it. Be that as it may, they would sometimes take me on the phone and
with the ultimate goal of multitasking; I usually spoke to them immediately. My boss heard two
of those phone calls, and inevitably told me that I was looking briefly at the phone and, more
horribly, I was often not as prepared as I could be, for I had been assigned another and found my
humiliation. He was absolutely right: I never thought I could tell the customer that I would get
back to them or let the call go by voicemail. With the ultimate goal of running more productive
activities, I really allowed my clients to stay engaged. I benefited from that submission and as I
progressed I felt confident I advised the client that he should arrange an appointment with me
regardless of whether he needed to speak on the phone.

Management Consultant: What would you do if you were almost finished with a project on a
tight deadline, when you realize you’d made a mistake back in the beginning that required you to
start over?
Unsatisfied employee: Initially, I would study the problem and the source and make a number of
different agreements. If none of these preparations were possible without fully trying the
campaign again and with the possibility that I didn't realize that the mistake would waste my
cutting time, I would speak quickly to my manager and tell her the situation. Especially if mixing
is my case, it's important to be simple and open about it - it's a good open door to learning and
development for me, and it can prevent others from making the mistake that - this is the same.
Finally, I would have invested extra energy if it was important to get the job done.
Management Consultant: How would you handle it if you were unsatisfied by an aspect of your
job?
Unsatisfied employee: I love working with people, which is why I was looking for an
administrative job, but I don't like office work. Just off the bat, I expected to make sense as I
moved to lots of desk work so it didn't impact my enjoyment for different parts of my business.
Initially, I researched the material and realized that while it might not be fun, it was undoubtedly
crucial in making sure my body was effective. The moment I saw it added to our field of
knowledge, I appreciated it. At that point, I set aside one day for seven days to run the
administration, instead of cutting it up every day. On Monday morning, first of all, I would shut
down my PC, stay away from crashes and finish it. So to speak, this enjoyed its own way, as it
was a raid period.
Management Consultant: Do you feel valued at work?
Unsatisfied employee: Yes, I very much feel valued at work.
First thing when your boss appreciates your work and gives you more responsibilities.
Secondly, he seeks your advice and opinions while executing a new project.