Develop and Use Emotional Intelligence - Task 2

BSB51915 Diploma of Leadership
and Management
BSB50215 Diploma of Business
BSBLDR511 - Develop and use emotional
intelligence
Task 2

Questioning Assessment
Candidate Instructions
Youwillcomplete questions for purposesof formalassessmentas per the questions outlined in the questioning record below, and
any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of
competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the
assessment.
It is anticipated that the assessment will take approximately 6 hoursto complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be
resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your
resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference
material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment
will need to be completed again after further training support. This may be simply to focus on question
areas not achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be
reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern
regarding this permission, please discuss this with your assessor prior to undertaking the task.
Objective To provide you with an opportunity to show you have the required knowledge
for this unit.
Candidate Declaration

Your trainer and assessor will be grading your work and provide you with constructive feedback
on the Learning Management system.

Task 2 – Performance and Skills Assessment
Part A – Reflect on Your Own Emotional Intelligence
1. Research 3 different tools, techniques or systems for identifying an individual’s
emotional strengths and weaknesses.
a. Write a report on each giving a brief history and background on the system
and make a recommendation on which one the three would be best to use
with the personnel at your work and why. If you are not currently working,
you can base it on a company you used to work at or a well-known company
you would like to work at in the future.
b. Ensure you properly reference the ideas you draw from the published
sources you have researched (300 to 400 words)
a. Background and history of assertive communication system
The existence of Assertive communication system inthe middle of last century, it was related to
professional practices so that individual’s employee control or maintain their emotional intelligence
at workplace. In 60s, when humanistic psychology appeared on the stage of history, developed
interest of people towards motivation, self-assertion and development of personal growth. At that
time, it has begun to examine in relation with emotional intelligence. Afterwards, 80s and 90s, 21
century, it has rapidly increasing the assertiveness as meaning of strengthening the individual’s
emotional intelligence. In order to achieve its personal fulfilment.
Research three tools, assertive communication system for identifying emotional
intelligence
There are different types of emotional intelligence tools such as motivation, self-
awareness, social skills, empathy and self-regulation. These are considered commonly used
tools that mainly applicable within individual’s emotional intelligence to identify their
strength and weakness.
According to me, emotional intelligence is based on the ability to use, understand
and manage their own emotions in both positive as well as negative manner.
I have been selecting the self-awareness and Assertive communication technique or
system that help for identifying their strength, weakness. I have believed that
identified on the basis of their express ability in both positive as well as negative
manner. That’s why, I just wanted to recommend for adapting this tool which
always support for improving the current state of individual emotional intelligence.

For Example:-If I have worked with Australian company so that recommend other
people for consideration of three different emotional intelligence such as motivation,
self-awareness, and social skills. I have realised that support for own ability in context
of emotional intelligence, examined the strength or weakness. In this way, it help for
inspiring to improve their own intelligence ability in future. In additional, if I will try to
do work with particular company so as adopting all essential emotional intelligence
tool, system. It will support for me to stable the position and control their emotions
according to the business situation or condition.
b. I have been completed the research on individual emotional intelligence,
implementing the different tool or system to identify own ability, strength and
weakness. According to me, self-regulation, empathy, awareness and motivation
are adopting in daily lives. I have analysed that provide the brief idea about the
emotional intelligence where how it can easily handle complex situation in the
workplace. I have realised that these become useful for both professional as well as
personal growth and development.
2.Apply one of the emotional intelligence tools you have researched in Q1 to yourself, then
write a self-reflection on the emotional strengths and weaknesses the tool reveals to you.
Ensure that your self-reflection covers three (3) strengths and three (3) weaknesses and
includes anecdotal examples of your behaviours and the underlying emotional strengths
and/or weaknesses. (400 – 500 words)

When I have applied the emotional intelligence tool such as self-awareness, this is the most
effective tool in context of emotional intelligence in order to provide brief idea about own
abilities or capabilities.
i have focused on the individual people behavior in context of both work as well as personal lives. Self-
awareness is one of most effective tool in emotional intelligence. According to me, No matter what type of
situation but I have focused to consider the self-awareness in the workplace. Usually these feeling is
becoming more hopeful as well as optimistic for me where I have measured the greatest strength, weakness
in both professional and personal lives.
According to me, emotional intelligence tool such as self-awareness, which primarily
adopting within professional live where identifying the suitable strength. In this way, I
have putting more efforts towards business growth and development. As I believed that
each and every thing depend on the certain condition where how I would have complex
situation. That’s why, I have tried to assume the suitable emotional intelligence tool for
representing the brief idea about individual performance.
Weakness
In my personal experience, I have been covered the three weakness in context of emotional
intelligence.
 In context of weakness, I have a lack of self-awareness, difficult for finding the
happy environment but at some point, it become difficult for me to be productive.
 Sometimes, I could not overcome complex situation because of extra emotions that
become a weakness of emotional intelligence.
 I have a weakness when not overcome the difficult situation and feeling disappoint,
nervous.
These are consideration of three personal weakness in context of emotional intelligence.
But afterwards, I will try to overcome own weakness and convert into greatest strength.
Strength
I have been sharing the strength of self-awareness tool when I have been using both professional as well as
personal lives. Other colleagues are encouraging me to consider self-awareness tool as emotional
intelligence(Emmadi, 2019)
. In this way, I have ignored the negative feeling and so much emotions. I always tried to
focus and keep calm.
 Self-awareness tool is helping for me to build up own confidence level and handle
critical situation effectively.
 When I have developed the ability through tool to interact with managers and also maintain the
confidence level in step by step manner. I have sharing the positive aspects of organizational in term
of growth and development.
 Self-awareness tool is changing the behavior, nature and attitude towards emotional
intelligence. I have taken important decision regarding the business growth and
development. Through this tool, I have already established the better position in the
workplace, while communicating with other colleagues in order to resolve conflict
among them.