Workplace Health Program Evaluation

This assignment tasks students with evaluating the effectiveness of a workplace health program. They must analyze program objectives, collect and summarize relevant data on program progress, assess feedback from stakeholders, and propose modifications to enhance the program's impact. Recommendations should be grounded in the analyzed data and stakeholder perspectives.

BSBLED502 MANAGE PROGRAMS THAT PROMOTE PERSONAL
EFFECTIVENESS
ASSESSMENT WORKBOOK
 Student to complete this section
Name Telephone
Unique Student Identifier (USI)++ – obtain your ten-digit USI from www.usi.gov.au Date of birth:
++Note: The national Unique Student Identifier (USI) scheme requires us to verify that you possess a valid USI before we issue
your qualification or statement of attainment. Refer to paragraph 1.11 for more details.
Email address Postal address
Course type: Class or workshop Webinar / distance learning Other – describe:
Course location:
Course date:
Trainer name:
Last submission: (Check this box if you believe this is the final workbook submission for the award of your qualification.)
Checklist: I have completed and signed this cover page I have answered all questions
Candidate declaration
I declare that I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as
an assessment candidate, and choose to be assessed at this time. This workplace project is my own and contains no material
written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal
of a qualification or statement of attainment.
I acknowledge that all extrinsic evidence provided (such as third party reports, previously developed work, etc.) in support of my
assessment submission may be verified by Plenty Training for authenticity prior to a final result being recorded. By submitting
any such extrinsic evidence I authorise you to contact the relevant organisations and individuals for the purpose of
authenticating this extrinsic evidence.
Signature: Date:
OFFICE USE ONLY
Submission no. Enrolled / paid date Date received Date student provided feedback Last workbook? Admin initials
UNIT TASK RESULTS RECORD OF ASSESSMENT OUTCOME
Task 1. Production of an item and S NYS
observation
Task 2. Production of an item S NYS
Task 3. Production of an item S NYS
Task 4. Written Questions S NYS
Competent Not Yet Competent
Assessor declaration: I declare that I have conducted a fair and valid
assessment and have provided feedback to the candidate.
Assessor name:
Assessor signature:
Date:
Notes:
Copyright © 2016 Plenty Training
(a division of Plenty Systems Pty Ltd)
www.plentytraining.edu.au, [e-mail]
ABN 16 085 565 840, RTO 32371
DOCUMENT NO. PT-BSBLED502-ASS
REVISION 3
RELEASE DATE 15 March 2016
DOCUMENT TYPE Assessment
EXTERNAL REF. Nil

BSBLED502 Manage programs that promote personal effectiveness
DISCLAIMER
Any material or information presented in this publication is distributed by Plenty Training as an information
source only that is understood to be accurate at the time of publication. However, readers must review
the content of the relevant government websites, government regulatory authority guidelines, and industry
best practice to ascertain the currency and accuracy of all material presented herein.
Plenty Training makes no statement, representation or warranty about the accuracy or completeness of
the information contained in this publication. Plenty Training disclaims all responsibility and all liability
(including, without limitation, liability in negligence) for all expenses, losses, damages and costs you
might incur as a result of the information being inaccurate or incomplete in any way and for any reason.
COPYRIGHT NOTICE
This document is partially based upon material originally created by Innovation & Business Skills Australia
(IBSA) (www.ibsa.org.au), and is used with the permission of and under license from IBSA.
PT-BSBLED502-ASS, Rev. 3 Page 1
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
1 INTRODUCTION
1.1 Purpose
This document represents the main assessment instrument for the unit of competency BSBLED502
Manage programs that promote personal effectiveness .
1.2 Terms used
The following terms are used in each assessment task to guide you (the candidate) and your assessor as
to what is expected from each assessment task:
 Instructions: These provide a brief description about the assessment task and broadly indicate
what you are required to do.
 Context: These outline the conditions in which the assessment must be undertaken. In some
cases, it will give options about what to base the assessment task on.
 Decision-making rules: These are the criteria that the assessment must meet in order for a
satisfactory result to be awarded.
1.3 Summary of unit of competency
BSBLED502 Manage programs that promote personal effectiveness :
This unit describes the skills and knowledge required to manage programs with a health and wellbeing
focus. The unit addresses management of the range of programs that would typically be associated with
health and wellbeing such as stress management, smoking cessation, exercise, and Employee
Assistance Programs (EAPs).
It applies to individuals who take responsibility for managing staff health and wellbeing programs or
activities.
It also has particular relevance for managers of human resources or diversity programs, frontline
managers and specialist consultants responsible for promoting a balance between work demands and
personal life. It is not assumed the individual will be directly involved in delivering the programs.
1.4 Completing the assessments
You should completely understand the assessment process and the various assessment tasks before
undertaking the assessment. This assessment kit is structured in a way that each assessment task
clearly outlines the:
 instructions for completing the assessment task;
 context in which the assessment must be conducted;
 evidence that must be presented by the candidate; and
 decision-making rules by which the evidence will be judged.
1.5 Assessment
Each assessment task has a section for the assessor recording the assessment outcome as either
‘Satisfactory’ (S) or ‘Not Yet Satisfactory’ (NYS). Once you satisfactorily complete all assessment tasks,
your assessor will complete the record of assessment outcome and record either a “Competent” (C) or
“Not Yet Competent” (NYC) outcome.
When awarding any assessment result, your assessor must ensure that feedback for you is recorded in
the spaces provided after each assessment task and on the record of assessment outcome.
1.6 Summary of assessment methods and tasks
The assessment methods that are used in this assessment kit are:
Assessment
Task #
Method of
Assessment Description
1 Production of
an Item and
observation
You are required to conduct online research into health and wellbeing
issues, develop solutions to avoid or mitigate the problem, and then
present your preferred approach to your managers.
2 Production of You are required to develop a program plan to assist employees of an
PT-BSBLED502-ASS, Rev. 3 Page 2
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
Assessment
Task #
Method of
Assessment Description
an Item organisation in managing an identified health issue.
3 Production of
an Item
You are required to develop several new policy documents to support
wellbeing initiatives in the workplace.
4 Written
Questions
You are required to evaluate information provided in a case study and
develop a management report, outlining progress and recommending
possible modifications or improvements to the program.
Note: Assessment Tasks 1, 2 and 3 are related to one another. You should read the instructions to each
of these assessment tasks before commencing any one of them.
1.7 Required resources
Each assessment task in this assessment kit outlines any additional resources that you must have access
to as part of the assessment process. Assessors must ensure that you have appropriate access to these
resources before any assessment is conducted.
1.8 Reasonable adjustment
Some of the assessment tasks in this assessment kit can be completed in a simulated, real workplace or
independent learning environment. Where indicated, you may opt for any of these approaches without
disadvantage. All other reasonable adjustments must be approved by the RTO manager.
1.9 Assessment deadlines
This assessment workbook should be submitted within 12 months of enrolment. Assessments can be
posted or emailed to us. If you are unable to submit your completed assessment tasks by the deadline,
please contact us as soon as possible to negotiate a revised deadline that is workable for all.
1.10 No return of workbook!
We are required to retain a copy of your assessment workbook and all other evidentiary records. If you
require a copy of this workbook please be sure to copy it prior to submitting it to us for assessment as
requests for the return of this workbook incur an additional administrative fee to cover administration,
photocopying and postage expenses, as detailed on our website.
1.11 Unique Student Identifier (USI)
As a Registered Training Organisation delivering nationally-recognised training we are obliged under the
Unique Student Identifier (USI) legislation to verify that you possess a valid USI before we issue your
Statement of Attainment or other certification. Please obtain your USI from www.usi.gov.au if you do not
already possess one. You will need one of the following forms of identification to create your USI:
 Driver’s licence,
 Medicare card,
 Australian passport,
 Visa (with Non-Australian passport) for international students,
 Birth Certificate (Australian),
 Certificate of registration by descent,
 Citizenship certificate, or
 “Immi” card.
Record your USI, first and last name, and date of birth on the front cover of this assessment workbook.
(Your full name and date of birth are needed to verify your USI with the scheme.)
Note that we are unable to issue you with any certification until we receive and verify your USI.
1.12 Getting started
You may complete this document either electronically (using Microsoft Word 2010 or later versions) or by
writing your answers in the designated areas. Blank pages are also provided in this workbook should you
require additional space for your answers or notes.
PT-BSBLED502-ASS, Rev. 3 Page 3
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
1.13 Contact details and assessment submissions
Please read through the information given in this document, contact us if you have any questions, and
submit your completed assessments to us for marking. Our contact details are:
 Phone: [phone]
 Email: [e-mail]
 Web: www.plentytraining.edu.au
 Post: Plenty Training, Attention Assessments, PO Box 258, Varsity Lakes, QLD 4227
If you are posting your assessments to us please be sure to keep a copy for your records in case your
originals are lost in the mail.
PT-BSBLED502-ASS, Rev. 3 Page 4
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
2 ASSESSMENT TASK 1 – RESEARCH REPORT
Instructions:
In this assessment task you must conduct online research into health and wellbeing issues that affect
productivity in a workplace. This can be for a real workplace or a simulated one. The identified issues
must be analysed and an approach presented to your managers to avoid or mitigate the problem.
Part 1 – Research and analysis
Specifically, you must research and identify three common health issues in the business workplace that
can affect productivity and, for each issue:
 Research information on each health issue from external sources (e.g., prevalence of issue,
forecasts, is it an emerging or growing problem?)
 Obtain information on this health issue from internal sources (e.g., from safety records,
consultation with relevant staff, personal knowledge, etc.)
 Determine the implications for the organisation and business objectives.
 List the standard approaches to address each issue in the workplace.
 Locate and name relevant industry consultants by name and website
 Briefly detail how the approach can be managed in the workplace, and give reasons for which
management approach you prefer.
Part 2 – Presentation and support
To support your team you must present the information from Part 1 in a brief oral presentation to a
management team meeting. During your presentation you must:
 Discuss the three health issues impacting on workplace productivity.
 Describe the impact of and approaches to each issue.
 Encourage your audience to ask questions for you to demonstrate your ability to support them.
 Ask for feedback and approval from management to develop a program to address one of the
issues using your preferred approach.
If you are making this presentation in a simulated context in a classroom environment your trainer will
witness your presentation and complete section 2.3. If you are not making this presentation in a
classroom environment then video record your presentation and include a copy of your recording with
your submission.
Decision-making rules:
To achieve a satisfactory result your assessor will be looking for evidence that you have examined the
identified health issues and accurately described approaches to managing them, and have accurately
addressed each of the issues identified in the instructions above.
Context of assessment:
This assessment task may be completed in a classroom, workplace or independent learning environment.
Submissions must be made in written form unless reasonable adjustments are approved by the RTO
manager. Submissions may be hand written or in soft copy
PT-BSBLED502-ASS, Rev. 3 Page 5
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
2.1 Research
Identify three common employee health issues that can affect productivity in the workplace:
Health issues title /
name
#1 #2 #3
1. Information on
this health issue
from external
sources (e.g.,
prevalence of issue,
forecasts, is it an
emerging or
growing problem?)
2. Information on
this health issue
from internal
sources (e.g., from
safety records,
consultation with
relevant staff, etc.)
3. Implications for
the organisation
and business
objectives
4. Standard
approaches to
address the issue in
the workplace (10-
15 words per
description).
5. Locate and name
relevant industry
consultants by
name and website
6. Briefly detail how
the approach can
be managed in the
workplace, and give
reasons for which
management
approach you
prefer.
Preferred? Preferred? Preferred?
PT-BSBLED502-ASS, Rev. 3 Page 6
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
2.2 Presentation
To support your team you must present the information from Part 1 in a brief oral presentation to a
management team meeting. During your presentation you must:
 Discuss the three health issues impacting on workplace productivity.
 Describe the impact of and approaches to each issue.
 Encourage your audience to ask questions for you to demonstrate your ability to support them.
 Ask for feedback and approval from management to develop a program to address one of the
issues using your preferred approach.
If you are making this presentation in a simulated context in a classroom environment your trainer will
witness your presentation and complete section 2.3. If you are not making this presentation in a
classroom environment then video record your presentation and include a copy of your recording with
your submission.
Presentation date
Proof of
presentation
This presentation was witnessed by my trainer in class
I have attached a video recording of this presentation
Summarise how
well your
presentation was
received.
Describe an
instance during the
presentation where
you effectively
supported your
team.
PT-BSBLED502-ASS, Rev. 3 Page 7
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
2.3 Assessor’s marking checklist for assessment task 1
Instructions to assessors: This checklist is to be used to record your evaluation of the candidate’s evidence provided in Task 1.
When completing this checklist you must ensure that:
Each checklist item is assessed against the criteria listed.
An assessment result of ‘Yes’ or ‘No’ is recorded on the right of the checklist.
Feedback is provided to the student.
The candidate is advised of the assessment result.
Checklist items: Result
Part 1 – did the candidate research and identify three common health issues in the business workplace and:
Obtain information on each health issue from external sources (e.g., prevalence of issue, forecasts, is it an
emerging or growing problem?) Yes No
Obtain information on this health issue from internal sources (e.g., from safety records, consultation with
relevant staff, personal knowledge, etc.) Yes No
Determine the implications for the organisation and business objectives? Yes No
List the standard approaches to address each issue in the workplace? Yes No
Locate and name relevant industry consultants by name and website? Yes No
Detail how the approach can be managed in the workplace, and gave reasons for which management
approach they prefer? Yes No
Part 2 – Did the candidate make a presentation where they:
Discussed the three health issues impacting on workplace productivity? Yes No
Described the impact of and approaches to each issue? Yes No
Encouraged their audience to ask questions to demonstrate their ability to support them? Yes No
Asked for feedback and approval from management to develop a program to address one of the issues? Yes No
Assessment task result Is a reassessment or resubmission required?
Satisfactory Not Yet Satisfactory Yes No
Resubmission notes
Feedback
Assessor name Assessor signature Date
PT-BSBLED502-ASS, Rev. 3 Page 8
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
3 ASSESSMENT TASK 2 – DEVELOP A PROGRAM PLAN
Instructions:
In this assessment task you are required to develop a program to assist employees of an organisation in
managing an identified health issue.
Your organisation has given approval for you to investigate the health issue you identified and had
approved in your presentation for Assessment Task 1. Design a process for engaging with staff and
implementing the plan, as well as a method for evaluating progress of the plan, using the template
provided in section 3.1.
Decision-making rules:
Your assessor will be looking for evidence that you can:
 Develop program scope and objectives in consultation with appropriate industry consultants,
colleagues and managers
 Plan and create administrative structure and resources for program
 Establish program responsibilities and clearly communicate to all stakeholders
 Plan communications and marketing strategies in conjunction with stakeholders
 Establish suitable evaluation methods, develop an overall program management plan and
communicate this plan to stakeholders
Context of assessment:
This assessment task may be completed in a classroom, workplace or independent learning environment.
Submissions must be made in written form unless reasonable adjustments are approved by the RTO
manager. Submissions may be hand written or in soft copy.
PT-BSBLED502-ASS, Rev. 3 Page 9
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
3.1 Develop the EAP program plan
EMPLOYEE ASSISTANCE PROGRAM (EAP) PROGRAM PLAN
Identified
health issue /
EAP title
Stress and anxiety caused by workplace harassment
1. Consultation
details
Consultation date: 10th November, 2017
Who were consulted:
Stakeholders, Industry consultants, Colleagues, Managers
Stakeholder names / roles: Managers- CEO, Governing Board, Advisory Board and Human Resource
Health Inspector - Assess the food calorie level and nutrients in the food for detecting presence of drug
Drug Analyst - To assess addiction level of drug in employees
Psychiatrist- To evaluate the stress and anxiety level in employees
Policy reformers- To formulate new policies for preventing workplace harassment
Names of those consulted:
Consulting outcomes / notes: The better health of the employee that will enhance their performance
2. Cause and
extent of the
health issue
The workplace harassment cause due to difference in the difference in culture, traditional believes and based on race, age and
sexual orientation. Sometimes employee also face such harassments in their earlier life and they just intends to pas that
harassments to others. National Survey of Mental Health and Well-being estimated that 1 in 5 (21%) Australians experienced
workplace harassments. Females (33%) are the mostly affected by the workplace harassments compared to male counterparts
(9%) (Humanrights.gov.au). This lead to more heath issues like depression, psychological distress anxiety and Post Traumatic
Stress Disorder (PTSD).
3. Scope of
employee
assistance
program (EAP)
needed
EAP is a short term, confidential counselling service for the employee who have some personal problems. The scope of the
program is to assist the organization and its stakeholder in maintaining their good health. The programs also make the employe
learn what factors can make them sick during the working hour like unhygienic lunch, alcoholism and smoking. Thus, the
program involves written policies, employee training and drug testing program that will help them to overcome the adversity.
PT-BSBLED502-ASS, Rev. 3 Page 10
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
EMPLOYEE ASSISTANCE PROGRAM (EAP) PROGRAM PLAN
4. Overview of
a program that
could be
implemented
The program that can be implemented is:
• Development of Union or Health and Safety Representative
• Wellness/health promotion and fitness
• Approved drug testing program
• Harassment training programs
• Planned formal and informal gathering
The union or the health and safety representation can formulate Harassment Prevention Program Policies that all the
employees have to adhere. The program wellness/health promotion and fitness program allow the management to address
the problem of weight control and nutrition issue. There are some issue that is considered as a consequence of the
workplace harassment that is addiction towards alcohol and smoking. Thus, drug testing program addresses such
adversity that can protect the employee from greater health adversity. Training programs are planned for making the
employee aware of the punishments for harassing others and this program also consider victims to overcome from their
situation. Gatherings program helps employee to enhance the interpersonal relationships among them.
5. Physical
resources
needed to
implement and
maintain the
program
In order to accomplish the drug testing, first sign drug testing equipments, drug tester stability medical test equipment and
drug testing cups is required. Moreover, for measure the general health of the employee, weighting machine and height
measuring tape is also required. Additionally, for official gatherings, hygienic lunch areas, gym area and clean swimming
pool is also required to be incorporated.
6. Personnel
needed to
develop and
implement the
program
Name Program responsibilities Dates
Health Inspector Assess the food calorie level and nutrients
in the food for detecting presence of drug
10th November, 2017.
Drug Analyst To assess addiction level of drug in
employees
12th November, 2017 and 14th
November, 2017
Psychiatrist Evaluate the stress and anxiety level in
employees
15th November, 2017
Policy reformers To formulate new policies for preventing
workplace harassment
10th November, 2017
Managers incorporate gym, lunch areas and swimming
pool in the office premises
10th November, 2017 to 25th
February, 2018
7.
Administrative
structure and
support
needed to
evaluate and
monitor
implementation
and progress
of the program
PT-BSBLED502-ASS, Rev. 3 Page 11
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
EMPLOYEE ASSISTANCE PROGRAM (EAP) PROGRAM PLAN
The structure shows that all the power relies in the hands of CEO of the company, who communicate with the
governing board, advisory board and human resource regarding overcoming the problem of workplace harassment. The
HR communicate with program department for conducting official gathering and maintaining pantry’s hygiene, policy
reforms for formulating new policies, heath advisors for measuring the stress and anxiety level and finance department to
provide financial resource.
8. Cost factors
involved in
developing and
implementing
the program
If the office premise do not contain any gym and swimming pool area then it has to be formulated which need costs.
Formulation of policies needs support of government, where some financial resource is needed. Moreover, additional
cost is required for drug testing equipments and other health accessories. The promotional activities of the EAP
program against workplace harassment also need cost like- preparing posters, brochures, signage, incorporating
vending machines and canteen, exercise space for yoga, experts fees for training programs and drug testing programs
9. Potential
benefits to the
organisation of
successful
implementation
of the program
Workplace harassments usually occur to new employees and incorporating informal and formal gatherings employee can
understand each other better. Moreover, the policy report program also makes management to assess the current
situation of the workplace harassment and number of case where employee files for such cases. The training programs
also make the employee aware of the policies and the consequence if they do not follow the legislations. Lastly, the drug
testing programs is especially for employee who become addict to drugs after get harassed and this program will help
them to overcome from their addiction.
PT-BSBLED502-ASS, Rev. 3 Page 12
Copyright © 2016 Plenty Training
CEO of company
Governing Board Advisory Board
Human Resource
Program
department
Finance
Department
Pantry
Manager
Office
Architect
Policy
Reformers
Health Advisors

BSBLED502 Manage programs that promote personal effectiveness
EMPLOYEE ASSISTANCE PROGRAM (EAP) PROGRAM PLAN
10.
Communication
and marketing
strategies
The newly introduced strategies and policies can be communicated through office notice boards and personal e-mails at
official ID. Moreover, managers also make the employee aware of the programs at end of every meeting. The developed
plan can also be communicated through company’s social media pages and channels so that other people can also
become knowledgeable regarding the company’s initiative. The marketing strategy comprise of the formulation of posters,
vedioloop presentation, distribution of wellness calendars to the employees, handouts attached to walls regarding
prohibiting workplace harassment and e-mail notices
11. Evaluation
method
The evaluation method can be successful if longitudinal study is implemented. The programs mentioned in the plan
should be assed at a regular interval of time so that e progress can be witnessed. Management can also conduct
employee interest surveys, calculate the number of harassment cases file before and after the program implementation
and records of management commitments. The management should also assess the pros and cons of implemented
programs and ask for constructive feedback from employee especially new employees. Moreover, business and health
experts should also assess the current workplace situation and give proper suggestions for further improvement.
PT-BSBLED502-ASS, Rev. 3 Page 13
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
3.2 Assessor’s marking checklist for assessment task 2
Instructions to assessors: This checklist is used to record your evaluation of the candidate’s evidence provided in task 2.
When completing this checklist you must ensure that:
Each checklist item is assessed against the criteria listed.
An assessment result of ‘Yes’ or ‘No’ is recorded on the right of the checklist.
Feedback is provided to the student.
The candidate is advised of the assessment result.
Checklist item: Did the candidate present a written program plan that adequately details: Result
1. Consultation details with stakeholders and other interested parties? Yes No
2. Cause and extent of the health issue? Yes No
3. Scope of employee assistance program (EAP) needed? Yes No
4. Overview of a program that could be implemented? Yes No
5. Physical resources needed to implement and maintain the program? Yes No
6. Personnel needed to develop and implement the program? Yes No
7. Administrative structure and support needed to evaluate and monitor implementation and progress of the
program? Yes No
8. Cost factors involved in developing and implementing the program? Yes No
9. Potential benefits to the organisation of successful implementation of the program? Yes No
10. Communication and marketing strategies? Yes No
11. An evaluation method? Yes No
Assessment task result Is a reassessment or resubmission required?
Satisfactory Not Yet Satisfactory Yes No
Resubmission notes
Feedback
Assessor name Assessor signature Date
PT-BSBLED502-ASS, Rev. 3 Page 14
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
4 ASSESSMENT TASK 3 – IMPLEMENTATION PLAN
Instructions:
In this assessment task you are required to develop new policy documents to support wellbeing initiatives
in the workplace. Specifically, following on from Assessment Task 2, you must develop an
implementation manual to assist managers in establishing an Employee Assistance Program (EAP) for
your work team using the EAP template provided in section 4.1.
Decision-making rules:
Your assessor will be looking for evidence that you have provided adequate information under each EAP
template heading that will assist a manager in implementing the EAP.
Context of assessment:
This assessment task may be completed in a classroom, workplace or independent learning environment.
Submissions must be made in written form unless reasonable adjustments are approved by the RTO
manager. Submissions may be hand written or in soft copy
4.1 EAP implementation manual
Policies relevant to the program
Mission
statement
This program provides protection to the victims of workplace harassment. This program also provides solution for overcoming
Workplace
health
policy
To raise aware regarding the heath issue that an employee can face due to workplace harassments. The solution suggestion
Employee
support
and
assistance
policy
 The developed policies and testing programs applies to all employees covered under any of the various health and w
 All authorities are also available for the employee and respond to their concern
 EAP’s records will be maintained in a confidential manner and hence all employee should also keep their information
PT-BSBLED502-ASS, Rev. 3 Page 15
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
2. Guidelines
for employee
participation in
the program.
 All employee should read all the instruction prior to participate in EAP
 Employees can also ask for clarification and queries related to the programs
 Employees are requested to provide actual information regarding their health issues and discuss the problem withou
 Employees should also trust the experts and advisors and agree for all the tests occurred
 They should also keep their data confidential
3. Program
milestones and
objectives.
Milestone
 To identify the health issues of staff due to workplace harassment
 To develop scope for the programs
 Establishment of coordination and administration committee
 To formulate documentation of the developed programs
 To promote the EAP with employees and social media pages and channels of the organization
 Appropriate budget for the implementation of the programs
 To assess the obtained feedback from the participants for evaluating the effectiveness of the program
Objectives
 To address all possible health issue generate from workplace harassment
 To formulate policies to prevent harassment cases by responding to all the harassments cases
 To measure the heath issue if victims and provide them healthcare programs
 To assess the effectiveness of the formulated drug testing programs, training programs, gathering and formulation o
4. Timelines for
achieving
milestones and
objectives.
T i m e L i m e 1 s t
W e e k
2 n d
W e e k
3 r d
W e e k
4 t h
W e e k
5 t h
W e e k
6 t h
W e e
1 I d e n t i f y h e a l t h
i s s u e s
 
2 D i s c u s s w i t h
C E O
   
3 M e e t i n g w i t h
H R
   
4 S e l e c t i n g
a p p r o p r i a t e k e y
p e o p l e
   
5 F o r m u l a t i n g
p r o g r a m s c o p e
    
6 E s t a b l i s h i n g
P o l i c y r e f o r m
a n d h e a l t h
b e n e f i t
c o m m i t t e e
    
7 E v a l u a t i n g c o s t
b e n e f i t s
a n a l y s i s
    
8 E v a l u a t i n g
n u m b e r o f
     
PT-BSBLED502-ASS, Rev. 3 Page 16
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
h a r a s s m e n t
c a s e s
9 A p p o i n t i n g
h e a l t h e x p e r t s
   
1 0 R e s o u r c e
a l l o c a t i o n
   
1 1 I m p l e m e n t i n g
c o m m u n i c a t i o n
s t r a t e g y
   
1 2 I m p l e m e n t i n g
m a r k e t i n g
s t r a t e g y
   
1 3 T a k i n g f e e d b a c k
f r o m e m p l o y e e s
a n d e x e r t s
     
1 4 C o m m u n i c a t e w i t h e x p e r t s f o r f u r t
5. Explain why it
is important to
monitor program
progress
It is important for evaluating whether or not the implemented program is effective for overcoming the problem of workplace har
not the total number of workplace harassment case reduced. Another important reason why the regular monitored is required
6. Process for
tracking
progress toward
program
milestones for
participants.
 Listed down all the obligatory program requirements for overcoming the adversity
 Make a list of all the key people included and their responsibility
 A separate list for all the resources allocates and budget for each resources
 Listed down all the heath related programs, training programs and resource allocations
 Every listed down aspects should be assessed weekly manner
 Progress should be recorded in the remark section of all the listed down requirements
 Regular feedback from the employees should also be taken to check the progress in them and programs
 Regular update the progress with the authorizes of the organization and heath experts
 Take their suggestions and implement the agreed suggestions for further improvement of the programs
PT-BSBLED502-ASS, Rev. 3 Page 17
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
7. Template for
the progress
report, including
suggested
headings and
required
information.
1. Obligatory program requirements
1.1 Assessment of number of workplace harassment cases
1.2 Health issue observed in victims
1.3 regular health checkups
1.4 Drug testing programs ‘
1.5 Training programs
1.6 Official gathering
1.7 Exercise programs
2. Included key people
2.1 Health Inspector
2.2 Drug Analyst
2.3 Psychiatrist
2.4 Policy reformers
2.5 Managers (Program Manager, Human Resource)
3. Allocated resource with budget
4. Programs to be included
4.1 Heath related programs
4.2 Training programs
4.3 Additional resource to office premises
5. Feedback from employees
6. Suggestions from CEO and business and health experts
PT-BSBLED502-ASS, Rev. 3 Page 18
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
4.2 Assessor’s marking checklist for assessment task 3
Instructions to assessors: This checklist is used to record your evaluation of the candidate’s evidence provided in task 3.
When completing this checklist you must ensure that:
Each checklist item is assessed against the criteria listed.
An assessment result of ‘Yes’ or ‘No’ is recorded on the right of the checklist.
Feedback is provided to the student.
The candidate is advised of the assessment result.
Checklist item: Did the candidate: Result
Submit a written manual. Yes No
Submit policy documents in required format, with a mission statement, WHS policy and employee support
and assistance policy. Yes No
Submit guidelines for employee participation in the program. Yes No
Submit program milestones and objectives. Yes No
Submit timelines for achieving milestones and objectives. Yes No
Submit process for tracking progress toward program milestones and objectives for participants. Yes No
Submit a template progress report, including suggested headings and required information. Yes No
Assessment task result Is a reassessment or resubmission required?
Satisfactory Not Yet Satisfactory Yes No
Resubmission notes
Feedback
Assessor name Assessor signature Date
PT-BSBLED502-ASS, Rev. 3 Page 19
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
5 ASSESSMENT TASK 4 – EVALUATION REPORT
Instructions:
In this assessment task you are required to evaluate information provided in a case study and develop a
management report which outlines progress and recommends possible modifications or improvements to
the program.
You must develop an evaluation report using the case study information provided in section 5.1, and
suggest improvements to the program for future and continued use using the evaluation report template
in section 5.2. You must report on major milestones, achievements and employee feedback received, as
well an evaluation of the program and recommendations for improvements to the program.
Decision-making rules:
Your assessor will be looking for evidence that you have reflected on and analysed the information
contained in the case study, and addressed each content item within the evaluation report template in
section 5.2.
Context of assessment:
This assessment task may be completed in a classroom, workplace or independent learning environment.
Submissions must be made in written form unless reasonable adjustments are approved by the RTO
manager. Submissions may be hand written or in soft copy.
PT-BSBLED502-ASS, Rev. 3 Page 20
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
5.1 Scenario – case study
Review the following case study:
MacVille’s Employee Assistance Program has been in place for 12 months under the care of Nina
Evans. At the outset, MacVille’s 50 employees, including management, completed a health, nutrition and
wellbeing survey. Of these, 15 employees voluntarily underwent medical tests including BMI, blood
pressure and cholesterol.
Seamus MacVille (Operations Manager) stated, ‘the absentee levels among employees are still
unacceptable and an obstacle to the achievement of our five-year projections on productivity. Whilst I
am happy with the 6% reduction in the last 12 months, we are still beneath the projected goal of 10% per
annum. Nina has done an excellent job in promoting the program and raising awareness of health
issues.’
Sally Roberts, Payroll Officer from the business department, issued an annual report stating workplace
injury incidences were unchanged from the previous year, citing back injury and repetitive strain injuries
as the most common injuries.
Mary Belluci, MacVille’s Business Manager, issued a financial report showing expenditure of $42,000,
which was $5,700 higher than the budget set at the beginning of the year. This figure is higher than the
costs projected, but was approved based on set-up costs for the initial year. The key reason for the over-
expenditure was the refurbishment of a room to be used for onsite personal training and fitness classes,
which was approved mid-year after repeated comments and requests for upgrades by employees
(especially in installing air-conditioning). The other reason cited was an increase in the number of
employees engaging the services of a health coach. Initially at the development stage, after the health
assessments were completed, 15% of the employees enrolled for health coaching appointments.
However, by mid-year interest had grown and more employees requested appointments with health
coaches, lifting the figure to 24% of staff. It was noted that this budget did not reflect any labour costs
incurred for Nina Evans to manage the implementation of this program.
Employee surveys have revealed several pieces of valuable feedback. Most health activity and exercise
programs were well attended, however, the main reason listed for non-participation in the early morning
walking group was not being able to access showers and breakfast before work commenced (after the
exercise walk). Non-participation in the corporate fundraising walking event was due to a lack of
awareness and time to prepare for the event, scheduled mid-year on a Saturday afternoon. The majority
of employees were grateful for the opportunity to improve their health but felt restricted due to travel
times to and from work, and have requested an adjustment to their working hours.
The stress management workshops, held twice throughout the year, were a huge success in terms of
participation, with 20% of employees attending the first class, and another 30% of employees attending
the second series of workshops (i.e. a total of 50% of all employees attended workshops). However, the
QUIT campaign was not well attended. The main comments received on feedback forms were that
employees didn’t want to give up their lunch break for the class, especially when lunch was their only
cigarette-break for the day, and a few of them didn’t like the style of the presenter (too ‘preachy’). The
campaign is still considered important because one of the key objectives for the establishment of the
EAP was the reduction of health risk factors.
Obesity was another targeted health risk factor within the EAP objectives. The most remarkable result in
this regard has been 42% of MacVille employees have lost weight and achieved their personal targets
set throughout the year. The initial tests revealed 8% of employees were extremely obese, and a further
12% were considered obese according to their BMI results. All of these employees recorded significant
weight loss due to the guidance of health coaches and the ‘MacVille’s Biggest Loser’ incentive program.
PT-BSBLED502-ASS, Rev. 3 Page 21
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
5.2 Prepare an evaluation report
Prepare an evaluation report based on the following template.
1
Objectives: Describe
the objectives of the
program being
implemented in the
case study
 To reduce the health risk factor among the employee of the organization.
 To include important key people for addressing health issue like BMI, blood pressure,
cholesterol and alcoholic and smoking issues
 To provide heath program to the employees throughout the year
 To resolve the problem of the employee and enhance their work performance
2
Progress: Collate and summarise information relevant to the progress of the program to be provided to the stakeholders:
Program responsibility
 Nina Evan is the coordinator of the health program and liable for conducting health, nutrition
and wellbeing survey
• Seamus MacVille is the Operations Manager liable for assessing the employee
wellbeing rates and their impact on organizational performance
• Sally Roberts is the Payroll Officer liable for preparing annual report highlighting the
workplace injury incidences and proposed budget for the health programs
• Mary Belluci is the Business Manager of MacVille’s issue financial report and address
the section for which the budget was passed.
Progress
 The progress was recorded in every aspect of the health programs. Initially only 15% ad
availed the health assessments but later figure rise to 24% of staffs.
• The stress management class also attended by 20% of the employee initially but n the
second class another 30% employee attended the class
• The most successful programs is the obesity reduction programs which is attended by
42% of the staffs initially
• The progress sis not witnessed for QUIT campaign and very few of them had attended
this program
Program milestones
 Identify the health and wellbeing issues in the workplace
• Include management people and engage them for support
• Identify the scope and objective of the health programs
• Allocating the resource and responsibility to all the selected key people
• Proposed budget for implementing the set objectives
• Implement the proposed budget
• Measuring the effectiveness of the programs through number of staff attended the
program
• Taking feedback from the employee regarding the effectiveness of the programs
introduced
Evaluation outcomes
The total budget set for implementing the program raises compared to the proposed budget
Half of the employee attended all the introduced programs
Number of people availed for the medical coaches increased compare to initial stage
Most of the people desire to stay fit and give time to attend the programs
Some do not compromise their lunch time for attending these classes especially these, who only
smoke cigarettes during their lunch time.
3
Feedback: Analyse
feedback provided by
stakeholders, by
comparing feedback
with program
progress.
The feedback given by the employees revealed that most of the people do not went for morning
walk classes as they do not have time to eat breakfast before reaching office. However, experts
believed that this is due to lack of awareness.
Some employee, who desire to participate in the health programs does not attend due to huge
travel time from office to home and hence they request for adjustment in the duty time.
Half of the participants enrolled for stress release programs
It is also found from the survey that most of the people do not compromise their lunch time for
attending health classes
Most of the employee attends weight loss programs and very few staff enrolled for QUIT
PT-BSBLED502-ASS, Rev. 3 Page 22
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
programs. The report also shows that a significant of the enrolled employee lost weight during
the program.
4
Modifications:
Recommend
modifications to the
program, based on
progress towards
objectives, and
opportunities for
improvement of the
program.
All the programs should be illustrated in tabular form and numerical data should be used for
repressing the final result. This will allow the organization to assess the actual effectiveness of
the program
Employee should also be provided with brochures related to the health programs so that they
can manage their work with the health programs.
These employee should also be provide with video tutorials related with the developed health
programs so that they can see and learn from the develop tutorials while travelling to their home
and can do the exercise in their home. Moreover, employee should also make aware of the
adversity raised from health issues especially from smoking and alcohol. These awareness
program prior to health programs make the smokers to attend the health class
PT-BSBLED502-ASS, Rev. 3 Page 23
Copyright © 2016 Plenty Training

BSBLED502 Manage programs that promote personal effectiveness
5.3 Assessor’s marking checklist for assessment task 4
Instructions to assessors: This checklist is used to record your evaluation of the candidate’s evidence provided in task 4.
When completing this checklist you must ensure that:
Each checklist item is assessed against the criteria listed.
An assessment result of ‘Yes’ or ‘No’ is recorded on the right of the checklist.
Feedback is provided to the student.
The candidate is advised of the assessment result.
Checklist item: Did the candidate: Result
Present a written evaluation report that uses the required headings. Yes No
Describe the objectives of the program being implemented in the case study Yes No
Collate and summarise information relevant to the progress of the program Yes No
Analyse feedback provide by all stakeholders and compare feedback with program progress Yes No
Recommend modifications to the program, based on:
progress towards objectives
incorporating feedback and issues described previously
opportunities for improvement of the program.
Yes No
Assessment task result Is a reassessment or resubmission required?
Satisfactory Not Yet Satisfactory Yes No
Resubmission notes
Feedback
Assessor name Assessor signature Date
PT-BSBLED502-ASS, Rev. 3 Page 24
Copyright © 2016 Plenty Training