BSBMGT517 Assessment Tasks - Desklib

This document contains all the assessment tasks for BSBMGT517 Manage Operational Plan for Diploma of Leadership and Management. The tasks include a question bank, review of operational plan or case study, and preparation and implementation of revised operational plan. The assessment instructions and templates are provided for each task. The document also includes a student declaration and RTO declaration.

ASSESSMENT COVER SHEET + TASKS
STUDENT NAME * Insert your name here:
TRAINING PACKAGE BSB15
NATIONAL COURSE CODE BSB51915
NATIONAL COURSE NAME Diploma of leadership and Management
NATIONAL UNIT CODE/S BSBMGT517
NATIONAL UNIT NAME/S Manage Operational Plan
ASSESSMENT DETAILS
Trainer/assessor – Note each assessment task/s included and the assessment method.
Insert/delete extra rows if required (right click add/delete).
Task 1 Question Bank
Task 2 Review Operational Plan/Case Study
Task 3 Prepare and Implement revised Operational Plan
 There are 3 assessment tasks for these units. All of these assessment tasks are
contained in this document.
 These tasks make up 100% of the assessment for these units.
 You must achieve a satisfactory grade in each task to achieve a result of
competent for the units.
DUE
DATE:
STUDENT DECLARATION
1. I declare this assessment task to be solely my own work or, I have acknowledged
within my assessment if this work was completed with a peer
2. I have notified the trainer/assessor of any special needs or requirements I have in
relation to the assessment
3. I understand that my assessment will not be returned to me and I have kept a copy of
my own work
4. I have read and understood the Assessment Policy provided in Every Student’s Guide
to Assessment in TAFE NSW.
https://www.tafewestern.edu.au/files/dmfile/everystudentsguidetoassessment.pdf
STUDENT NAME STUDENT SIGNATURE DATE
RTO DECLARATION
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I declare that any workplace information contained in this assessment will remain
confidential within TAFE NSW.
TRAINER/ASSESSOR
NAME
TRAINER/ASSESSOR
SIGNATURE
DATE
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ASSESSMENT INSTRUCTIONS
 This assessment is to determine your competency in relation to the/se unit/s.
 The task/s require you to:
o Question Bank
o Review, draft and implement Operational plan /Case study MAMIL (Middle
Age Men In Lycra)
 Should you have any concerns about this assessment, please contact your
trainer/assessor before beginning the task/s.
 You should submit all tasks for this assessment together
ASSESSMENT TASK 1- Question bank
Instructions:
 All questions require a written answer. You may word process your answers or hand
write them (your handwriting must be legible). Add your completed answers to your
portfolio or as advised by your facilitator.
 You must answer each question correctly. If you do not answer a question correctly,
you will be given feedback and be given another opportunity to demonstrate your
knowledge and skills to be deemed satisfactory in this Event.
 Your answers can be in dot point format provided each point supplies sufficient detail.
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Question bank
1. Provide a definition of an operational plan and list the key steps of
operational planning?
2. Explain why it is important when implementing plans for the acquisition of
physical resources, and recruitment and selection of employees to follow
organisational policy and practice.
3. What considerations might you take into account when recruiting and hiring
the right person for the job? Remember that finding the right people is
essential to building your team and achieving organisational goals and
objectives.
4. Explain the importance of contingency plans: why organisations need a
contingency plans, who should be involved in contingency planning and the
elements of a contingency plan.
5. Explain the purpose of a budget and the use of financial analyses in relation
to operations management. How do they assist with resource planning,
acquisition and monitoring?
6. What are some steps that you might follow in monitoring an operational
plan and how would you apply these?
7. What type of record keeping systems might you implement to monitor
operations within your organisation?
8. Poor work performance can happen for a number of reasons. Identify 5
indicators of poor performance and what action might you take to resolve
such problems.
9. Why is it important to provide coaching and mentoring to support teams
and individuals before, during and after the implementation of an
operational plan?
10. List 6 reasons why an operation plan might need to be changed or varied in
a workplace.
11. Who might you consult to obtain approval for an operational plan?
12. What is triple bottom line reporting?
13. List some examples of legislative and regulatory context relevant to an
operational plan.
14. List two examples of organisational policies, practices and procedures that
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directly relate to an operational plan.
15. In relation to the effective, economic and safe use of resources, why is it
important that systems are put in place that support staff in a mentoring
and/or coaching environment?
16. Explain how intellectual property rights could impact operational planning
in the recruitment and acquisition of resources and services. How could
these intellectual property rights be managed effectively?
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ASSESSMENT TASK 2- Review Operational Plan/Case Study
Instructions
 You need a copy of, or access to, an operational plan or you may wish to use the case
study provided. You can use an operational plan that has been prepared for a specific
project or an organisational operational plan. If you are using a very large operational
plan you may decide to focus on only one section of the plan.
 You are required to review, draft and implement your Organisations operational plan
or simulate the implementation of the same.
 Complete the tasks as specified you may wish to use the templates provided.
 If you are not sure about any aspect of this assessment, please ask for clarification
from your facilitator.
o Note: Ensure you gain organisational approval to use and release commercial
information in your analysis of the operational plan and in your
implementation plan.
Review Operational Plan/Case Study
 Review the operational plan or case study. Make sure you understand the objectives
of the plan or case study. Consult with those involved in the development of the plan
to clarify any issues you may have.
 Conduct a SWOT analysis on this proposal, who might you consult with in order to
conduct the SWOT?
 Now consider the operations and develop a preliminary Organisation Chart,
indicating the functional units of the business. You may wish to use the template:
Draft management plan (you may need add fields to this template)
Once you have a firm understanding of the operational plan and the required outcomes, you
will be ready to prepare and implement your revised operational plan.
Template 1: Draft management plan
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Draft Management Plan
PROJECT BACKGROUND
Project Title:
Business Name
Mamil
Mamil tour business
Project Aim: The main aim of the project is to implement tour business that caters for MAMILs
(middle aged men in Lycra) and will increase both revenues, market share and the
same time makes sure customer wants are in line with strategic directions of the
company.
Project Objectives:
 Specific
 Measurable
 Achievable
 Relevant
 Timely
 To Engage customers and other concerned stakeholder through marketing,
research and personalised service
 Improve client satisfaction rates by 30 percent and boost profile of
organisation by 25 percent.
 Supporting high number of people to perform well through trainings
 Increasing sales revenues
 Timely reduction of indirect and direct costs of operations
SCOPE OF THE PROJECT
Organisational
Context MAMILs tour is facilitated by availability of cyclist who enjoys traveling on hot
weather. More assets like vehicles will be acquired, new staff recruited while
existing one trained. Finally, all sourcing and operations will be undertaken in
accordance to internal and external standards like organizational policies,
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procedures and intellectual properties.
SWOT Analysis
Strengths
 Lower operational costs
 Effective organisational structure
 Faster
Opportunities
 Technology growth
 Large group of targeted customers
being aware about the e-commerce
functionality
 Health concerns resulting to many
people cycling
Weaknesses
 Security and concerns
 High costs
 Medium size organisation
 Inability of customers to touch the
commodities
Threats
 Low barriers of market entry
 Strong competition from existing
competitors
 High cycling maintenance costs that
might interfere with profits
Organisational Chart
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ASSESSMENT TASK 3- Prepare and Implement Operational plan
Prepare a revised operational/ implementation plan for the operational plan you have
selected or use the case study provided to prepare an operational/ implementation plan. You
may wish to use the template provided as a guide and add fields as needed.
In the plan you must include:
a) a list of all resources required including physical and human – prepare a business case
for each of the resource groups you require; for example, staff, IT equipment,
additional office/plant space and include a full costing for each of the resources
required
b) a plan for implementation of the operational plan including time lines and milestones
c) a risk management analysis, incorporating: a prioritised list of risks identifying the
likelihood of the risk occurring, the potential impact of the risk if it were to occur and
a contingency plan for each identified risk (i.e. threats and opportunities).
d) a recruitment plan for human resource requirements including task and position
descriptions as required, an explanation of the methods that will be used to recruit
staff and a contingency plan if staff with required skills cannot be sourced
e) an induction plan for new staff
f) a purchase plan for non-human resource requirements including how, when and where
items will be purchased and (if appropriate) a comparison of prices from at least two
suppliers
g) a list of the key performance indicators (KPIs) that you will use to measure the
success of the implementation process, including both team and individual KPIs and
how they will be measured and reported
h) a communication plan to demonstrate the successful, appropriate and timely flow of
information throughout the implementation process
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CEO
employee
1
employee
2 employee3
project
manager

i) How might you consult with when preparing your operational plan? And at what
stage/s is consultation important
j) Develop a checklist for monitoring the progress and effectiveness of your Operational
Plan. Consider some monitoring factors such as;
a. Progress
b. Performance
c. Budget
k) Outline the features and how you could effectively review the implementation of your
Operational Plan. How will you identify areas of under-performance, recommend
solutions and what plans will you put in place to make sure these items are actioned
and rectified?
l) Outline how you will implement and ensure that mentoring and coaching are going to
be provided to support team members to effectively, economically and safely use
resources
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Operational plan
This operational plan will include: This operational plan will not include:
-provisions responsibilities and tasks to organizational personnel in line with the
objectives and goals contained within the strategic plan.
-Plans for the implementation of strategies contained within the strategic plan.
Projects
Project Deliverables:
KRAs
This can be a
statement
To offer excellent tour services to MAMILs that performs and ranks well
Success Criteria: -Excellent enrolment of MAMILs to the programme
-Reduced costs
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-Excellent profit margins
Resource Plan
Resources:
Total Project cost =
$91250
Resource Details Resource Business Case Cost $
Plant and equipment ● 6 Metre (20ft) shipping container $50,000
● Bicycles $150 x 30 = $450
● Support vehicle $30,000
$80,450
Promotional costs $3000 $3000
Website developers $1000 $1000
Training of staff $300 x 6 = $1800 $1800
Accommodation of
$3000 $3000
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clients
breakfast and evening
meal
$2000 $2000
RESOURCE PURCHASE PLAN
What How
List any relevant policies,
practices and procedures
When Where Who
Shipping container Market analysis and
procurement through
bidding
2 December 2018 Portable Containers Limited Exquisite Outsourcing Co.
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Bicycles
Market analysis and
procurement through
bidding
6 December 2018 Elegant Cyclemart Exquisite Outsourcing Co.
Support vehicle Research on the most
suitable vehicle with low
fuel consumption
12 December 2018 Motor Car Dealers Limited Exquisite Outsourcing Co.
COMMUNICATION PLAN
Stakeholders Who What are their information needs How will we provide them information When
MAMILs -Information about the company
-Services offered
-Costs of services
-Advertising (TV, radio, posters, social media) 20 December 2018
Employees -Company information -Face to face through company meetings 15 Dec 2018
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-Payment and allowances
-Working hours
Roles and responsibilities
Government - Company information
-industry
-Reason for the business
-Compliance to regulations and
legislation
-Face to face meeting with government authorities 13 Dec 2018
PROJECT TEAM ROLES
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Project Team Members and their roles:
Project manager
Sales and marketing representatives
Employees
Project employees (both on contract, part time
and full time basis)
Provide frequent updates to top management
Provide assistances to project team members
Recruits and fires staffs for a project.
Management of deliverables according to the plan
Manage and lead project team
Establishing of work schedules and determining the phases to be involved in a project.
Creates awareness of the e-commerce to the potential customer
Provide advice on the customer feedbacks and needs
Monitoring of current trends and opportunities in the market.
Providing expertise
Documenting the implementation process
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Contributing to overall objectives of project
Completing individual deliverables
Project Key Contacts:
Project manager : Marvin Smithson [e-mail] 0400245897
Sales representative leader : Erica Erick [e-mail] 0401547891
Project Induction Plan:
 Induction to the workplace
(person responsible smith)
 Introduction to other members
 Mission, vision, objectives.
 How the work area fits the project.

 Roles and responsibilities discussion
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(person responsible smith)
 Terms and condition
 Job training and development
 Probation
 Discussion on organisational chart
 Employees understood about all terms and condition
 Review of role specific development
 Reviewing use of annual performances
 Introduction of workplace training and development opportunities
 Review how personal planning tools are used.
 Applied to new employees only
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Project Recruitment Plan: Role/title:
project manager
Skills/Qualifications required:
Master degree in project management, business administration or other related fields to management
Three years’ of experience working as a project management
Managed different projects previously
Role/title:
sales representatives
Skills/Qualifications required:
One year of experience in sales and marketing
Effective communication skills
College diploma or certificate.
Good customer care skills.
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Key milestones for implementation of operational plan: Project Achievements
KPI (list) Team/Individual
Monthly sales growth
Working capital
Sales department/ sales representative leader
Project manager
Overdue project tasks/ crossed deadlines Project manager
Project resource utilisation Project manager
Inbound links to website IT assistance
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Social media ROI IT assistance
Employee turnover rates (ETR) Project manager
Cost of goods sold Project manager and sales and marketing leader or representatives.
RISK MANAGEMENT PLAN
Risk
No.
Details of risk Current controls &
suitability
Impact/
Likelihood
Rating
Response
(avoid,
reduce,
share,
transfer,
accept)
Mitigation strategy Risk owner
1 Injuries to MAMILs due
to falls while cycling
Proper cycling gear Unlikely Reduce Ensure that cyclists are well trained on the
proper riding methods
-Ensure cyclists wear the appropriate gear
when cycling
-Company
2 Illnesses during trip First aid kits available Likely Transfer --Ensure cyclists are in good health before
the trip tour commences
-Personal
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3 Breakdown of bicycles Proper maintenance of
bicycles
Very likely Accept -Ensure bicycles are properly serviced
-Ensure easy access to maintenance tools
-Have a mechanic on board for repairs
-Company
4 High costs of
food/accommodation
-Prior planning of
anticipated costs during
tour
Likely Reduce -Costs of accommodation and food to be
discussed with hotel owners/food suppliers
and an agreement to be reached
-Company
Contingency Plan for identified Risks
(minimum of 4 risks)
Risk Contingency plan
Injuries to MAMILs due to falls while cycling Cyclists should wear the appropriate cycling gear and should be well trained on the best cycling techniques to
avoid injuries
Illnesses during trip It is the responsibility of cyclists to ensure that they are in good health and carry proper medication if they are
feeling unwell but in a stable condition
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Breakdown of bicycles The company should seek the services of a qualified mechanic to service the bicycles before, during and after
the tour
High costs of food/accommodation The company should ensure that costs of accommodation and food are discussed with hotel owners/food
suppliers and an agreement to be reached before the tour commences to avoid unnecessary costs.
Checklist for monitoring progress of the
implementation of the operational plan
Review Process
1.Initiation and approval of the project
2. Were the relevant stakeholders involved in the
monitoring, development and implementation of
the project?
3. Are mechanisms in place for the follow-up
support of the project?
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4. Are mechanisms in place for program
reporting?
5. Are all required resources available?
6. Over time, is the number of intended
customers being reached?
7. Over time, are the needs of the participating
groups changing?
8. Has training improved the knowledge and
skills of staff?
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CONSULTATION SUMMARY:
Upon consultations with the relevant personnel, the MAMILs cycle tour project was analysed, discussed and approved. The business target
group were young men who have the resources, time and interest in cycling tours.
VARIATIONS:
No variations were recorded.
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PROJECT SUMMARY:
The project is aimed at starting a tour business that will cater for MAMILs (middle aged men in Lycra) whereby for a fee of $3-5K cycling tours
will be arranged in desirable locations. The locations include Tasmania in warmer months, wine regions in more temperate months and tropical
tours in the months which are cold. Services will be marketed to MAMILs whereby the duration will range from 7-14 days to service MAMILs
in the capital city.
BUDGET RECOMMENDATIONS:
The total budget is recommended to be 91250 with the following breakdown:
a. Plant and equipment - $80450
b. Promotional costs - $3000
c. Website developers - $1000
d. Training of staff - $1800
e. Accommodation of clients - $3000
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f. Breakfast and evening meal - $2000
Approval:
The approval of the project and budget was agreed upon by the management committee after satisfactory acceptance of the project who
unanimously agreed that the project was a viable idea.
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Case Study (to be used if you do not have access to an operational plan)
The Pitch
The business idea is as follows;
• You want to start up a tour business that caters for MAMILs (middle aged men in
Lycra)
• The idea is that, for a fee, you will arrange cycling tours in desirable (bucket list)
locations, e.g.
 Tour of Tasmania in warmer months
 In the more temperate months offer tours of wine regions such as Barossa and Clair
Valleys in SA, or Margaret River Region in WA or Hunter Valley and surrounds in
NSW
 Tropical tours in the colder months e.g. the Daintree and Port Douglas region, etc.
• The tours will accommodate approx 20-30 cyclists at a time and will be fully
supported by your team of tour coordinators and tour support teams.
• You will market to MAMILs in your own capital city
• You will equip a 6 Metre (20ft) shipping container to safely and securely transport
their bicycles and equipment to the starting point for each tour and return everything to a
central point back in their capital city at the end of the tour.
• It is the responsibility of each MAMIL to drop off and pick up their gear at the central
point in your capital city.
• The duration of the tours will range from 7-14 days
• Preliminary research on your part indicates that MAMILs would be prepared to pay in
the range of $3-5K each for a tour.
• The model that your tours will follow is;
 The MAMILs pay their own travel costs to get to the start point of the tour and
their return home at the completion of the tour.
 Your tour team will provide a support vehicle to travel with the herd each day
of the tour.
 The tours will range from budget tours where the herd will stay overnight in
camping and caravan parks along the way, through to more up-market tours
where they will stay in hotel and or B&B style accommodation.
 For the budget tours you propose that your support vehicle provides a BBQ
breakfast and evening meal at the camps.
The way you want to set up this new business is to develop a single but successful operation
that services MAMILs in your Capital City. When you have the model running successfully
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you plan to franchise operations nationally and potentially internationally. Your goal is that
in five years’ time you will be managing a group of franchises and have both a good income
as well as a good work/life balance.
ASSESSMENT SUMMARY REPORT
STUDENT NAME
TRAINER/ASSESSOR NAME
DATE ASSESSED
NATIONAL UNIT CODE/S
NATIONAL UNIT NAME/S
TAS
K #
TASK DETAIL S/NS
Assessor – Note each assessment task/s included and the assessment method. Add/delete
rows as required.
TAS
K # FEEDBACK S/NS
TAS
K 1 Question bank  Satisfactory
 Not Satisfactory
TAS
K 2 Review Operational plan  Satisfactory
 Not Satisfactory
TAS
K 3 Prepare and Implement operational plan  Satisfactory
 Not Satisfactory
TAS
K #
 Satisfactory
 Not Satisfactory
TAS
K #
 Satisfactory
 Not Satisfactory
OVERALL
RESULT
 COMPETENT  NOT COMPETENT
Your result will be able to be viewed in the Learner portal
approximately three weeks after submission.
FEEDBACK TO STUDENT FROM THE TRAINER/ASSESSOR ON THEIR
PERFORMANCE AND RESULT
TRAINER/ASSESSOR
NAME
TRAINER/ASSESSOR
SIGNATURE
DATE
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Your trainer/assessor will provide you with feedback following completion of the task. They
will update your learner record with the result which you can view in the Learner portal. If
you wish to provide feedback, please complete the Learner questionnaire provided here and
detail your feedback in the Assessment comment box on Page 2.
Should you wish to query your assessment result please view the process in the Assessment
Policy available on the TAFE Western website.
BSBMGT517 Asmt 1 of 1
Owner: Name/Sector
Version: 2
Review date: 1.5.17
Page 30 of 30
DO NOT REMOVE
Responsible for currency: VET Regulation Support Officer
Last updated: 1.8.16
Review date: 1.5.17