BSBTWK502 Manage Team Effectiveness - Strategies for Team Cohesion, Communication, and Conflict Resolution

BSBTWK502 Manage team
effectiveness
Apex Training Institute
Short Questions

Cover Page
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Version 000
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INTRODUCTION
This is an assessment activity linked to an individual unit of competency and contributes to
the overall assessor judgement of competence.
BSBTWK502 Manage team effectiveness
Elements
1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders
How students participate in assessment
You are required to read and follow the instructions below. Additional instructions may be
provided via Apex Learning Management System (LMS), the Student Handbook or other
supporting documentation.
Assessment conditions
Assessment responses must demonstrate a capable understanding and consistent application of
knowledge.
1. You MUST provide responses to all questions at a Satisfactory level
2. You MUST use the referenced learning materials to guide responses
3. You can complete the assessment in a classroom setting or self-study environment
Authenticity requirements
You must genuinely attempt to answer each question appropriately to demonstrate your
acquired knowledge. Intentionally or unintentionally presenting answers to assessment
questions that are another individuals’ work, or the work of a team as your own is considered
plagiarism and may result in exclusion from the unit. You should refer to the Student
Handbook for the Assessment Escalation and Plagiarism policies and procedures.
Assessment instructions

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You are required to read the instructions, the question and the referenced learning materials
to appropriately answer each question.
Attempting assessment tasks
You are required to answer the questions below via the Apex LMS. You are required to select
the correct answers to every question. Your assessment will typically be reviewed and
assessed by a qualified assessor within 7-14 days.
Assessment outcomes
The Early Childhood Education and Care training packages are vocational qualifications that
are competency based. For each assessment undertaken you will be assessed as Satisfactory
or Not Yet Satisfactory. If you are assessed as ‘Not Yet Satisfactory’ the assessor will provide
you with feedback regarding what needs to be re-attempted, and the resubmission process.
Reasonable adjustment
You can apply for reasonable adjustment to this assessment activity. Please contact
[e-mail] to request any reasonable adjustment.
Accessing, saving and/ or printing required readings
You are required to access learning materials throughout the assessment process. These
resources provide key information to help you provide appropriate responses to each
question.
You are directed to these learning materials via the list below and at the start of each
question. You may choose to save these files electronically or print them.
Student appeals
You have the right to appeal an unfavourable decision or finding during assessment. Refer to the
Student Handbook for the Appeals Against Assessment Grades Policy and Procedure.

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LEARNING MATERIALS AND REQUIRED READINGS
Students will require access to the following textbooks, readings and websites to
provide responses to the questions in this assessment.
Textbook reference
Kearns, K. (2021) The Business of Child Care, 5th ed., Cengage Learning
Australia, Melbourne.
Chapter 8, 9, 12
Readings
Early Childhood Australia. (2019) ECA Code of Ethics
http://www.earlychildhoodaustralia.org.au/wp-content/uploads/2019/08/ECA-COE-
Bro chur e - web- 2019 . pdf
ACECQA. (2020) National Quality Standard
https://www.acecqa.gov.au/nqf/national-quality-standard
Blue Bay Early Learning Centre. Philosophy
Blue Bay Early Learning Centre. Employee Performance Review Policy and
Procedures
Blue Bay Early Learning Centre. Certificate III Trainee Job Description

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TEAM COHESION AND EFFECTIVENESS
This question requires you to demonstrate your knowledge of strategies that can support
team cohesion, participation and performance.
Question 1
Textbook reference
The Business of Child Care (5th edition) by Karen
Kearns Chapter 9 (p. 345)
Provide one example from your workplace of how the four components of the team
effectiveness model known as GRPI (Goals, Roles, Processes and Interpersonal
relationships) supports team cohesion, participation and performance.
a. Goals
b. Role clarification
(Thus, setting of the goals in the organization helps the employees to get focus in their work. There is
the clear direction for the team members for completion of their work which helps in increasing the
performance. It helps in achieving the objectives of the organization. To the completion of the work in
a team there is the equal participation of each member.)

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c. Processes and workflow
d. Interpersonal relationships
TEAM DYNAMICS
This question requires you to demonstrate your knowledge of the impact of group dynamics on
team performance.
Question 2
(There is the creation of the connection, trust and collaboration through the interpersonal relationship.
Providing the flexibility in the timing also helps them in getting touched with the organization.
Providing opportunity to participate in the activities to each member will help in engagement of the
employees in the organization. To the success of the organization there should be good relationship
with the members.)
(In the workflow there should be the clear level of coordination and authority level of workload. There
should be correct working of the procedures for completion of the work (Buljac-Samardzi, Doekhie
and van Wijngaarden, 2020). The process should include the good communication with the members,
solving of problem collaboratively, decision making effectively, dealing of conflict.)
(To achieve the goals and the objectives of the organization the work should be defined to each
member. Thus, understanding their role helps them in identifying their work and also helps in
understanding what others were working in the organization. Individual can obligate and opportunity
to contribute their ideas through ensuring of goals.)