Managerial Decision Making

Running Head: BUMGT5980- Managerial Decision Making
BUMGT5980- MANAGERIAL DECISION MAKING

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BUMGT5980- Managerial Decision Making
Executive summary
In this report, a problem is identified from the case study that has created hindrance in
productivity of a firm. Different steps of managerial problem solving like identification of
problem, definition of problem, generation of solution and implementation of solutions are
elaborated. These steps have helped to gather different solution and identify proper solution
for implementation. Different tools and techniques of problem-solving advised by Woods et
al. (2009) are implemented in this report. This includes brainstorming, fishbone diagram,
affinity diagram, and others.

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BUMGT5980- Managerial Decision Making
Table of Contents
1. Introduction............................................................................................................................4
2. Discussion..............................................................................................................................4
a. Background of the problem................................................................................................4
b. Definition of the problem...................................................................................................5
c. Generation of solution for the problem...............................................................................6
d. Critical evaluation of the solution......................................................................................9
e. Implementation of solution and action plan.....................................................................10
3. Conclusion............................................................................................................................13
Reference list............................................................................................................................14

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BUMGT5980- Managerial Decision Making
1. Introduction
Managerial decision has a great impact on the business and these decisions may create
difficult situations sometimes. Baking industry of Australia is growing rapidly and this
industry has earned near about $3581m at the end of 2018 (Statista.com, 2019).
Organizations of baking industry are bound to maintain quality as food directly impact on
human body. Due to this reason, managers of baking industry make strict policies for
ensuring high quality of product. Sudden decisions are taken on immediate grounds and it
leads to dissatisfaction in employees. This study is focusing on the case study of XYZ
Company. Sudden managerial decision regarding changes in organizational structure has
caused a worker's strike. This study is discussing the problem and along with the best
solutions to address it.
2. Discussion
a. Background of the problem
The XYZ Company sells cakes and chocolates to their customers and quality of those
products has fallen recently. Customers have complained regarding quality of products as
that has damaged their reputation. The company has a good infrastructure and a large human
resource. However, the managers have taken a rigid decision without proper evaluation of the
situation. They have announced to hire 4 supervisors and changed the organizational
structure. This has decreased motivation of employees and this sudden change has made
workers understand that the management does not trust them. Hence, they have declared
strike, which is the main problem of this firm.