Decision Making

Running head: Decision Making
Decision Making
Name of the Student:
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Author’s note

Decision Making1
Table of Contents
Problem Definition..........................................................................................................................2
Solution of the Problems.................................................................................................................2
Brainstorming..............................................................................................................................3
Fish-bone Diagram......................................................................................................................4
Solution Evaluation.........................................................................................................................5
Affinity Diagram.............................................................................................................................6
Solution Implementation.................................................................................................................6
Conclusion.......................................................................................................................................8
Reference.........................................................................................................................................9

Decision Making2
Problem Definition
In order to get to get an effective solution of a problem it is highly important to define the
problem according to Wood in 2009 (Wood et al., 2009). It is proposed that ineffectively
defining the problem can lead to wrong solution of the problem. Therefore the main purpose of
this stage is to define the problem statement “to understand the problem in as much as is needed
to solve it effectively” (Wood et al., 2009). The organizations culture whether it possess positive
or negative is highly concerned with actions, decision and communication. This approaches are
highly reflected in, what is needed to be done, how it will be done and who is involved in doing
it.
In order to effectively carry out the problem and avoid discrepancies with complexities and
misinterpretation. For the following study the following tools are used which incorporates 5Ws’
technique or questioning and SWOT analysis.
The 5Ws’ technique is an effective tool to assess the following problems of Apollo
Hospital, the technique includes five questions that is what, where, when, who and why. This
technique would aid in clarifying and defining the exact elements of the problem. It helps in brief
understanding of problem, related issue and cause of the problem as well. This also helps to
avoid on direct judgment of the issue and directly jumping to the conclusion.
Solution of the Problems
This stage is taken into consideration after effectively defining the problem, as opined by
Wood (Wood et al, 2009) the problem solution is generated by the use of different frameworks
and approaches which gives a brief analysis and structure to the solution. The approaches helps
the organization and the management to shift from current state of affairs to desired state.

Decision Making3
Therefore, in order to widen and broaden the concept of this stage the solution approaches focus
on divergent thinking and the desire to be creative. The tools which are used in the following
stage is brainstorming and Fishbone diagram. These tools are based upon the divergent thinking
that would help in generating a multiple ideas significantly.
Brainstorming
Brainstorming is a group problem-solving technique which is basically a group activity
through which multiple alternatives are analyzed in order to solve the problems of the
organization. This activity is assessed by core members of the organization and the management
team and this is done by gathering list of views and ideas (Al-Samarraie & Hurmuzan, 2018).
PEOPLE ACTIVITIES ACTIONS
Role of the senior doctors Offering Flexibility Maintaining balanced and
safe environment to work
Understanding the role of
legal Legislation
Rules and regulation on
working hours
Fair work act 2009 and
Factories act
Human Resource Manager Training and Development Nurse staff training
Operational Manager Recruitment and Selection Effective recruitment and
selection and hiring the right
employee for the position.
Human resource manager Encouraging gratitude and
generosity
Motivating the employees
and influencing the staff.
Reward system Recognition and rewarding
the employees
Employee of the year,
appraisals and so on.
Compensation Monetary benefits Over-time pay, bonus, and
incentive.