Tools and Techniques for Improving Organisational Performance and Employee Well-being: A Case Study of BUNI Travel

This report discusses the different tools and techniques for improving organisational performance and employee well-being in BUNI Travel. It includes a PESTLE analysis of the company's external environment. The report also analyses the role of employee well-being in improving motivation and performance.

4006 1

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Analysing different types of tools and techniques that helps in improving organisational
performance.................................................................................................................................1
2. Analysing the role of employee well-being in improving motivation and performance of the
organisation..................................................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
Appendix..........................................................................................................................................7
PESTLE Analysis of BUNI Travel..............................................................................................7

INTRODUCTION
An effective organisational performance plays an important role in every business which
helps them to achieve their goals and objectives. The following individual report is about BUNI
Travel which is a local travel agent in Bolton(Ashdown, 2018). The report describes about
different tools and techniques for improving organisational performance along with the
employee wellbeing in improving motivation and performance. It also includes the PESTLE
analysis for the organisation.
MAIN BODY
1. Analysing different types of tools and techniques that helps in improving organisational
performance
Performance management refers to a process of establishing a motivated environment in
an organisation which helps their managers and employees to review themselves and perform
effectively for achieving the common goals. It is important for all type of companies to follow
performance management in their organisation because it assist them produce highly skilled and
efficient workforce for their organisation. It also helps them to become more successful as well
as gain competitive advantages (Helmold and Samara, 2019). There are many tools and
techniques exist which help companies in order to improve their organisational performance. In
respect of BUNI Travel, the tools and techniques that helps its Human Resources manager are
described below:
Performance Appraisals- It refers to one of the most important tools that help company
to improve its organisational performance. The main aim of this tool is to combine the
individuals' own goals with the common organisational goals. In order to get effective output by
using it in the organisation, it is important for the organisation to construct fair and honest
appraisal process in order to make employees motivated for performing their task in effectual
manner. In context of BUNI Travel, this tools helps is human resource manager to identify those
employee who not performing well as well as landed the wrong job in the organisation. This will
make them effective techniques for motivating them in order to give their best in the
organisation.
360- degree feedback- The main aim of using this tool in the organisation to help their
human resource managers to assess and evaluate their external as well as internal employees.
1

This tool helps in providing the answer of a question that, how well their employees performing
in the organisation?. It provide detailed assessment of the performance of each and every
employees of the organisation in order to get know who is performing effectively in the
organisation. The reports which is provided from this assessment are confidential and presented
by the managers of employees. In regard of BUNI Travel, this will help its human resources
manager to get know which employees need training and development in order to make them
effective to perform their task in appropriate manner.
Key Performance Indicators (KPIs)- It refers to a perfect tool of performance tool that
provides carious methods in order to help companies to measure how good their employees,
units and projects are performing for achieving their organisational goals (Mone and London,
2018). This will helps human resources managers to make their decisions more better and
efficient. In aspect of BUNI Travel, this will helps its human resource managers to identify the
current level of the organisation's performance in order to analyse that theirs organisation has
potential for achieving its goals and objectives.
Personal development plans (PDP)- It refers to an efficiently and expertly well
designed actions plan according to the needs, wants and awareness of the particular actions for
supporting organisational and personal development. This will mainly used to identify different
kinds of training and development needed by the employees in order to improve their
performance and helps in achieving the goals in more efficient manner. A human resources
management of BUNI Travel used this tools for fulfilling the needs and wants of their employees
in order to improve their skills which also helps in improving the organisational performance.
Reward and Recognition Programs- This describes that, it is important for all the
company to praised and reward its excellent performance in order to make their employees
highly motivated for achieving organisational goals and objectives. The unrecognised and
unrewarded performance of employees makes them feel demotivated which also affects the
overall organisational performance (Pollitt, 2018). Rewards and recognition programs plays a
vital role in the improvement of organisational performance which makes human resource
manager of the company to provides effective rewards to their effective performing employees.
In case of BUNI Travel, its makes its human resource managers to distribute their financial
rewards among highly performing employees in the form of increments and bonus in order to
make them highly motivated.
2

A well being scheme- This describes that, if the employees in the company does not feel
good so, they can not give their best in their performance also. When the employees in the
organisation are getting overworked, burnt out and overwhelmed they become unproductive in
order to perform their task in the organisation (Khan, and Naeem, 2018). This makes company to
use effective methods for making well being of their employees in order to make their employees
productive for performing their task in more efficient manner.
Engagement, well being and performance management software- In an organisation,
employees performance, engagement and productivity are linked with each others. Performance
and employee engagement software is an effective tool that helps company to manage their
organisational performance as well as employees engagement in a single platform. This will also
helps them to identify the issues which affects directly to the organisational performance in order
to create effective way to solve this problem that help in achieving the organisational goals and
objectives in relevant manner (Khatri and Gupta, 2019). By using this software human resource
managers of BUNI Travel can collect their employees feedback as well as analyse their
organisational engagement level. This will helps them to improve their organisational
performance in most appropriate manner.
2. Analysing the role of employee well-being in improving motivation and performance of the
organisation
In many organisation, employees are need to put themselves hard for proving that they
are working hard for achieving the organisational goals. Sometimes they have to skip their lunch,
sleepless and throwing themselves in to their work in order to prove their managers that they are
highly dedicated in their work. This will leads poor health of their employees as well as they
become full tired while working in half steam. The well productive and highly functioning
employees are one who is well rested, happy, well fed and their physical and emotional needs are
fulfil effectively. This implies that the employees only can give their best in their performance
when their health is good. In account of BUNI Travel, the role of employee well-being for
improving their organisational performance are described below:
For keeping employees loyal to their company- The employees who get effective
health perks in their organisation which includes comprehensive health plan or organisation
nutrition programs makes them to maintain their health and perform their task in more
efficacious manner (Gupta and Wales, 2017). These health perks helps in appreciating their
3

employees and they are like to enjoy spending their time in their office as well as maintain their
healthy lifestyle goals in easy manner. This makes human resource managers of BUNI Travel to
provide various options to their employees such as local gym membership, on-site gym, or
organising exercise programs can helps in maintain their health which also results in their
performance effectively.
Create competition to work in their organisation- When the company using effective
healthy perks in their organisation which create more competition in among the candidates. This
will make company to get opportunity to recruit and select highly skilled employees because
these perks makes competitions in job seekers in order to get job in these organisation (Haque,
2020). This will help human resources manager of BUNI Travel to get job applications of highly
skilled employees in order to recruit them in their organisation. This will helps in making in their
organisational performance highly effective in order to achieve their organisational goals and
objectives.
Improves employee engagement- In an organisation, when their employees feels happy
in working their task are become more engaged and helps in achieving the organisational goals
and objectives effectively. By providing healthy incentives to their employees, makes BUNI
Travel to improve their employees engagement as well as makes them to perform their task in
more efficient manner. By improving employees engagement it can also helps company to
achieve their organisational goals and objectives as well as gain more competitive advantages
also.
Improves their organisational reputation- The company who using effective methods
for making their employees engaged as well as spend more money in order to improve their
health will make themselves an effective organisation who gives their best in order to
emphasized their employees health (Walia, 2018). This will help BUNI Travel to increase their
reputation in the market and become those company who cares more about their employees
rather than profits. This will makes company to become highly competitive to their competitors.
Make employees more productive and focused- The company who provides right
amount of nutrients to their employees and keeps them hydrated can makes them to perform their
task in the organisation in more better manner. When the BUNI Travel provides quality food to
their employees in their lunch as well as healthy snacks in their working area will leads
improvements in their productivity. All this things makes their employees to make better
4

decisions which also reflects in their productivity as well as performance. By making proper
health of their employees will helps them to improve their lives as well as increase their
organisational success and reputation in the market.
Decreases number of absenteeism- The company who has effective well-being
programs can helps them to reduce their number of absenteeism in the organisation. Employees
who have good health behaviour, who can control their stress, who are not overweight as well as
have healthy blood pressure, glucose and cholesterol makes lower absenteeism in the
organisation (Crane, 2017). Well-being programs helps human resources managers of BUNI
Travel to improve their employees health in order to decrease the number of absenteeism in the
organisation which also leads in saving the cost of the organisation. The employees who have
high morale in the organisation they like to take less absent from their work as well as perform in
more efficacious manner.
CONCLUSION
From the above mentioned individual report, it is concluded that improvement in
organisational performance is necessary for every organisation in order to achieve their
organisational goals and objectives. Performance Appraisals, 360- degree feedback, Key
Performance Indicators (KPIs), Personal development plans (PDP), Reward and Recognition
Programs, well being scheme as well as Engagement, well being and performance management
software are some different types of tools and techniques that help company to improve their
organisational performance as well as motivate their employees in order to achieve their
organisational goals. An employees well-being schemes helps company in many ways which
includes for keeping employees loyal to their company, create competition to work in their
organisation, improves employee engagement, improves their organisational reputation, make
employees more productive and focused as well as decreases number of absenteeism in the
organisation.
5

REFERENCES
Books and Journals:
Ashdown, L., 2018. Performance Management: A practical introduction (Vol. 16). Kogan Page
Publishers.
Helmold, M. and Samara, W., 2019. Progress in performance management: Industry insights
and case studies on principles, application tools, and practice. Springer.
Mone, E.M. and London, M., 2018. Employee engagement through effective performance
management: A practical guide for managers. Routledge.
Pollitt, C., 2018. Performance management 40 years on: a review. Some key decisions and
consequences. Public Money & Management, 38(3), pp.167-174.
Khan, B.A. and Naeem, H., 2018. Measuring the impact of soft and hard quality practices on
service innovation and organisational performance. Total Quality Management &
Business Excellence, 29(11-12), pp.1402-1426.
Gupta, V.K. and Wales, W.J., 2017. Assessing organisational performance within
entrepreneurial orientation research: where have we been and where can we go from
here?. The Journal of Entrepreneurship, 26(1), pp.51-76.
Haque, A., 2020. Strategic HRM and organisational performance: does turnover intention
matter?. International Journal of Organizational Analysis.
Walia, K., 2018. The Relationship Between Employee Wellbeing and Spirituality at
Workplace. IUP Journal of Organizational Behavior, 17(3).
Crane, M.F. ed., 2017. Managing for resilience: A practical guide for employee wellbeing and
organizational performance. Taylor & Francis.
Khatri, P. and Gupta, P., 2019. Development and validation of employee wellbeing scale–a
formative measurement model. International Journal of Workplace Health
Management.
6

Appendix
PESTLE Analysis of BUNI Travel
PESTLE analysis refers to a tool that helps company to analyse its external environment
that are affected by Political, Economic, Social, Technological, Legal and Environmental in
order to maintain their competitive position in the market. In accordance of BUNI Travel, the
factors that effects its external environment are described below:
Political factors- The factors that effects the business environment of BUNI Travel due
to intervention of government are easy government regulations, political stability and friendly
borders.
Economic factors- Rising income level and better economic models are some factors if
economy that provides opportunity to BUNI Travel to improve their growth in their industry.
Social factors- Interracial harmony, trend aspects and cultural inquisitiveness are some
factors that affects BUNI Travel due to some changes in society.
Technological factors- Development in the transport system and easy availability of
information are some technological factors that affects the business environment of BUNI
Travel.
Legal factors- The factors like easy access of visa as well as tourist loans are affected
BUNI Travel due to legal laws and regulations of countries.
Environmental factors- Climate changes crisis and tourist cause further pollution are
some environmental factors that also affects the business environment of BUNI Travels.
7