BUSINESS ACQUISITION AND E-COMMERCE 4characterizable by the face-face involvement of customers and seller at all stages of the transaction (Boateng, 2016). The company, therefore, will have to acquire new technological equipment such as the desktop, internet providers and set up the social network platforms to enable the success of the traditional method of operation to the new internet usage business. The business suffered challenges of poor customer care as many customers’ issues went unnoticed during the first few days. The problem caused by a large number of messages that are streaming in the company’s website due to a large number of internet subscribers. When customer’s issues go without reply by the company, they tend to get bored and feel unappreciated that might result from a shift of customer’s attention.Asif overcomes the organizational cultural difference through creating a transition period to enable the migration of the existing PhoneRus practices to the FlashMobz practices. During this time, there was excellent communication from Asif highlighting every staff's concern, questions and assuring them of the support that they would need. During that stage, Asif sets a date that all the old structures will cease to operate and when the time that the newly introduced mechanism will take off then communicated to the staff (McCourt, Low, & Tappin, 2017). The second stage is ensuring an excellent training to the acquired teams so that they conform to the practices and protocol of the new organization. It is advisable to offer training to the old staffs onthe changes that are about to occur. For example the accounting officer making the required changes like in the financial reports and the information technology officer, gaining more training on the new technical ideas brought in. The technical challenges that faced FlashMobz in transiting into e-commerce are the problem of addressing the internal transitional changes that required Asif to make several implementation processes such as proper internal planning and education of the existing staffs. The company has to offer delivery services.

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