Business Administration Report

This report examines the principles of business administration, focusing on office management procedures and systems within the context of Cadbury. It explores the need for establishing effective procedures, managing work and systems, addressing constraints, and creating a conducive work environment. The report also analyzes the maintenance of equipment, evaluation of systems, and review of procedures to meet changing customer demands. It concludes by highlighting the significance of managing supplier relationships and ensuring agreed standards of administrative services.

BUSINESS
ADMINISTRATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Need to establish and apply office management procedures............................................1
1.2 Managing effectiveness of work and systems..................................................................2
1.3 Manage any constraints connected to office facilities and related budgets......................3
1.4 Factors to be considered while designing Office systems, procedures and guidance
documents...............................................................................................................................3
1.5 Creating environment that is conducive to productive work............................................4
TASK 2............................................................................................................................................5
2.1 Maintenance of equipment’s and consumables to agreed levels......................................5
2.2 Systems to evaluate the effectiveness of office systems and procedures.........................6
2.3 Review effectiveness of procedures to meet needs and changing demands of customers6
2.4 Manage office equipment’s to fulfil needs and expectations of clients...........................7
2.5 Manage effective relationships with suppliers.................................................................7
2.6 Actions to ensure agreed standards of administrative services........................................8
CONCLUSION................................................................................................................................8
REFRENCES.................................................................................................................................10

INTRODUCTION
Business administration refers to procedures and techniques to manage overall
operational activities in proper manner. It involves several aspects including overseeing and
supervising business operations along with relevant fields. Moreover, it involves various areas
such as human resource, finance, marketing and many more which are required to be managed in
appropriate manner to gain desired outcomes (Atkin and Brooks, 2014). The present report is
based on Cadbury which is known as a British multinational confectionery company owned
Mondelez International since 2010. It was founded by John Cadbury in the year around 1824,
almost 194 years ago and provide several products including Dairy Milk chocolate, the Creme
Egg, Roses selection box & many other confectionery products. This assignment will focus on
management of effectiveness of work & systems and factors essential to design systems,
procedure & guidance documents. It will also include creation of working environment which is
conducive to productive work and evaluate effectiveness of office systems & processes.
TASK 1
1.1 Need to establish and apply office management procedures
Office management procedures can be described as appropriate methods and techniques
which facilitate to manage overall operations in order to attaining set goals in proper manner. It
includes to apply efficient methods for planning, organising, controlling, staffing, supervising,
motivating and directing. The Cadbury company can implement effective procedures as it is
required in several ways which are explained below –
Ensure optimum use of resources – There are different types of resources such as raw
material, human resource, funds etc. which should be used properly by avoiding wastage of the
same. It is helpful to reduce overall cost of production and increase profit margin of business
which can be done through effective management processes (Davila, Epstein and Shelton, 2012).
The Cadbury should make sure optimum utilisation of resources with the help of appropriate
techniques or methods in terms of attaining better profits.
Dynamic approach – This is kind of dynamic approach because changing trends of
market and demands of customers influence to modify operational procedures to fulfil changed
needs of people. In context of Cadbury company, they can implement modifications into
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management processes and techniques in order to meet modified desires of clients in appropriate
manner.
Smooth flow of work – The effective management techniques and practices are
necessary to maintain appropriate relationships between different departments to establish
desired cooperation. The Cadbury company should used efficient methods to manage better
coordination among staff members which provide support to gain set targets successfully.
1.2 Managing effectiveness of work and systems
Management of work and systems refers to utilise desired techniques in order to improve
productivity and accuracy of outcomes (Hebert, 2012). It is essential to apply more effective as
well as efficient procedures and systems at work place so that productivity on daily basis can be
improved. Moreover, Cadbury company is required to implement accurate strategies or methods
to manage effectiveness of work and systems in which few of them are as under –
Performance appraisals – This can be described as to compare actual performance of
worker to standards of best outcomes in terms of determining gap between them. However, it is
required to analyse threats of work and provide feedbacks to employees through effective
methods to overcome with performance gap. The Cadbury company should conduct performance
appraisal to provide opinions for inappropriate performance but give rewards for better work.
Training and development – The training and development refers to organise learning
events, programs & seminars to enhance skills and abilities of staff members. It is helpful to
manage threat of performance and increase knowledge in respect of boosting up regular
productivity. In case of Cadbury company, they are required to structuring appropriate training
activities to manage effective work of people and improve use of systems to gain better outputs.
Effective communication – This can be explained as to to communicate he information
accurately among overall staff members working in organisation which helps to reduce chance of
mistakes (Hill, 2013). The Cadbury is necessary to establish advanced strategies and practices
which facilitate to communicate details about desired goals correctly which improve profits and
reduce threats of working.
Use advanced technology – There are various technological equipments, machines and
software which are used to improve accuracy of communicated information, improve
productivity and quality products. In context of Cadbury, they can used Electronic information
system and other technologies to manage effectiveness of work and systems.
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1.3 Manage any constraints connected to office facilities and related budgets
The management of several constraints associated with office facilities and related to
budgets is important so that better quality of products can be manufactured appropriately. It is
necessary to manage limitations office facilities through taking several steps in order to reduce
chance of risk and accidents during operational procedures. Moreover, budgetary limitations are
also required to be managed among different operational needs so that desired targets can be
achieved appropriately (Jones, Daniel and Cloud, 2018). In context of Cadbury, they are required
to implement effective strategies to manage constraints linked with office facilities and related
budgets in which some of them are as follows –
Right lighting – The lightning at work place or office should be set in proper manner
which is helpful to workers to perform in comfortable manner. It is necessary to ensure that
lightning should not too glaring, shadowy and colt distorting so that employees will not face
problems performing their work regularly. Moreover, the Cadbury company should take care of
proper lightning to manage office facilities suitable for staff.
Comfortable temperature – The temperature is essential for manufacturing various
products in order to maintain taste, shape and texture of them. It involves to maintain favourable
temperature at work place so that people can work comfortably and better quality of products can
be produced in Cadbury company.
Use budgeting system – There are several budgeting systems such as notebook & pen,
spreadsheet, free online software, financial software and Dave Ramsey’s Zero-Based Budgeting
which can used by organisations to manage budget properly. In case of Cadbury company, they
can utilise most appropriate budgeting system to manage budget in order to produce desired
outcomes of production.
1.4 Factors to be considered while designing Office systems, procedures and guidance
documents
The office systems, procedures and guidance documents are essential to be design in
appropriate manner according to actual concept of business (Kearns and et. al., 2014). It involves
the criteria to consider several factors which is important to establishing correct processes and
systems so that desired operations can be carried out properly. In context of Cadbury company,
they should have considered several components before designing their procedure or guidelines
to conduct operational activities which are explained further –
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Clear objectives – This includes the goals and objectives of business regarding
improving brand image, customer count and profitability. It involves to analysed production
targets and other operational aims by designing effective procedures and systems in terms of
producing better outcomes. The Cadbury company is required to consider their business
objectives clearly and on that basis, required processes and guidelines can be prepared.
Quality standards – The quality standards are important as it must be maintained to
make people motivated for purchasing and satisfy their actual requirements (Malamed, 2014). In
case of Cadbury company, they should consider quality standards so that better chocolate
products can be manufactured as per needs of customer to gain their satisfaction appropriately.
Risk management – The operational guidelines and processes should be prepared by
analysing risk management so that forthcoming issues can be solved immediately. The Cadbury
is required to consider risk management techniques while establishing appropriate operational
activities and systems to avoid threat of problems during production.
Staffing and resources – This can be described as to evaluate staff and resources
required to manufacturing in terms of conducting manufacturing processes and other activities
properly. However, it is essential for Cadbury company to analyse availability of employees and
resources so that appropriate production can be completed in proper manner.
1.5 Creating environment that is conducive to productive work
An effective working environment is very important at work place so that employees and
perform their tasks with mutual understanding which helps to generate increased outcomes on
regular basis. It is necessary to establish health working environment in order to maintain
appropriate coordination as well as cooperation among different departments of an organisation.
However, the Cadbury company should focus on several aspects on respect of organising
effective working environment of organisation in which few of them are given below –
Reduce conflicts – This includes to enhance employee relationships by reducing
conflicts among them so that they will perform together with mutual understanding to achieve set
targets perfectly (Malek, Maine and McCarthy, 2014). The Cadbury company should apply
strategies such as fairness, correct communication, formal process for complaining etc. which
remove conflicts and establish healthy working culture.
Establish separate culture of organisation – The people belongs to different cultures or
religions having their own religious thoughts and values which reflects ion their way of working
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and making views about specific aspect. Different point of views is responsible for creating
issues so that separate culture of Cadbury company which is mandatory to be followed by every
employee which helps to organise healthy environment or working.
Improve cooperation among employees – There are different operational tasks which
can be completed by coordination of employees to each other as to combines their skills to gain
better results respectively (Mohamat Nor, 2014). The Cadbury company should make policy to
respect, help and communicate with each other which facilitate to establish an appropriate
coordination for enhancing effective working environment.
TASK 2
2.1 Maintenance of equipment’s and consumables to agreed levels
There are different types of machines, devices, equipment’s and raw materials that are
used in production in order to manufacture desired quality of products to satisfy needs of people.
It includes to maintain these machineries and consumables items while conducting operations so
that they can be used to an optimum level in terms of reducing wastage and increase maximum
outcomes respectively. In context of Cadbury company, they must implement strategies or
practices for maintenance of equipment’s and consumables that are described below.
Maintenance of equipment’s or machines
 Initially, stay on the top of large machinery operator in respect of overseeing correct
operation of equipment’s along with taking care of hazards.
 Secondly, it involves to implement lubricants in different parts of machines as it reduces
friction around moving part which helps to maintain its favourable situation for a long
time.
 Thirdly, it includes to observe and analyse the symptoms of wear on regular basis which
involves vibration, shock, high temperatures, friction and age of machines as they are
responsible for breakdown of the same (Rajagopal, 2015).
 Moreover, it is necessary to keep large machineries or other equipment’s clean and
maintain clean environment as it ensures long life working of the same.
Maintenance of consumables
 Firstly, ware house design is very essential to be appropriate to easy handling of material
while receiving, dispatching and storing.
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 However, it is necessary to select correct storage location ensuring correct temperature,
pressure and proper utilisation of space with control.
 Additionally, material management is required to fulfil aims like low cost, smooth flow
of production and maintain quality of raw material.
2.2 Systems to evaluate the effectiveness of office systems and procedures
The evaluation of policies, procedures and systems in necessary in terms of ensuring their
effectiveness which is required to achieve desired goals and objectives of business. It includes to
implement several methods and techniques to analyse threats of overall productivity of
organisation so that they can be overcome to reduce chance of risks along with increasing profits
(Rondeau, Brown and Lapides, 2012). However, the Cadbury company should apply appropriate
processes and practices to evaluate effectiveness of present operational procedures in order to
determine their accuracy towards fulfilling set targets of business.
Project management – The project management can be described as to determine threats
and problems in order to evaluate effectiveness of outcomes. It is helpful to analyse efficiency of
techniques and equipment’s used to complete the same which facilitate to apply accurate changes
to improve productivity in Cadbury company.
Total quality management – This involves to ensure about effectiveness of every
operational activity and procedure to make sure the achievement of desired outcomes. In
includes to evaluate effectiveness of individual operational activity to increase overall
productivity in Cadbury company.
2.3 Review effectiveness of procedures to meet needs and changing demands of customers
The effectiveness of different types of operational procedures and activities should be
reviewed in terms of completing actual needs of customer. It is necessary to implement
modifications and technical changes so that better quality of products can be provided to
customers in order to fulfil their changed demands appropriately (Roper and Payant, 2014).
However, reviewing of effectiveness of operations is helpful to analyse present threats which are
required to be overcome in respect of completing desires of people to achieve their satisfaction.
In context of Cadbury company, it is required to reviews efficiency of present production
activities so that appropriate changes can be applied to fulfil modified demands of people. It will
provide support to attract new customer along with retaining the current ones which facilitate to
boost up profitability of business.
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In addition to this, increase in number of customers for brand will facilitate to grab new
opportunities in respect of attaining growth of business along with gaining more profit share of
market. It is necessary to make effective strategies for improving quality of products in terms of
making strong positing in market competition to increase brand image successfully (Teicholz,
2013). The Cadbury company should review and determine threats of operational procedures in
order to put efforts to resolve them appropriately which helps to gain satisfaction of consumers.
2.4 Manage office equipment’s to fulfil needs and expectations of clients
The office equipment’s are required to managed in order to improve productivity and
quality which is necessary to fulfil needs, wants and demands of people in proper manner. It is
necessary to implement innovative machines, equipment’s, devices and software to increase
quality of goods and reduce duration of production. However, it is helpful to supply required
units of product to different distribution channels so that requirements of clients can be
completed immediately. In case of Cadbury, it is essential to manage equipment’s by applying
innovative technological machines and equipment’s so that different types of desires of
consumers can be fulfilled easily. In addition to this, it is helpful to gain satisfaction of people as
through this they become loyal to brand and it will ensure the long term profits of organisation
(Safari, Faghih and Fathi, 2012). Moreover, the trends of market get changed very rapidly due
which companies are required to apply new innovations and to provide appropriate quality in
products. Meanwhile, it is essential for Cadbury company to create an innovative product which
is favourable for people who were diabetic or obese and want to intake chocolates but avoid the
same due to their health problems. It will help to grab more customers in respect of boosting up
profits of business.
2.5 Manage effective relationships with suppliers
The effective relationships can be described as to maintain mutual understanding with
suppliers by effective communication which is helpful to run a business properly. It is important
to gain required material and other resources to smoothly conducting operational activities in
correct direction. It is necessary to make sure about an appropriate coordination as well as
cooperation with suppliers so that desired targets of business can be achieved successfully.
However, several methods can be implemented in Cadbury company to manage effective
relations with suppliers because it helps to gain sufficient discount and facilitate to reduce threat
of finishing raw materials. However, it is essential to avoid delayed distribution of product in
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market which is responsible for reducing brand image and people may switch to different
company. In addition to this, Cadbury company should apply techniques to gain successful
supplier relation through two- way information, recommendations, metrics and proper attempts
from both sides regarding supply of material and payment on time. Meanwhile, it is helpful to
build trust between company and supplier to gain raw materials on time in terms of conducting
production properly to satisfy actual desires of people.
2.6 Actions to ensure agreed standards of administrative services
There are various types of actions which should be taken by organisation in order to
remove threats and achieve set levels of administrative services. It includes the criteria of putting
efforts to evaluate threats and problem of regular productivity and performance of employees
and them implement effective techniques to sort them in proper manner (Shin and et. al., 2018).
However, the administrative services are helpful to conduct operational activities and procedures
comfortably along with attaining better outcomes on daily basis. Moreover, they become capable
to increase quality of products which facilitate to satisfy desires of customers appropriately by
improving standards of administrative services.
In context of Cadbury company, they are required to focus on Quality- assurance,
quality- control, quality- management, quality- standards and quality- systems. However, it will
provide support to perform production procedures in proper manner which facilitate to produce
better quality of goods in respect of satisfying people. In addition to this, it is necessary to
improve machines, equipment’s, procedures and other facilities to staff members so that they can
work in accurate way to generate more outcomes.
CONCLUSION
From the above report, it is concluded that business administration can be described as to
manage all the procedures and techniques of operations in organisation. It involves the
requirement to establish office management processes including ensure optimum use of
resources, dynamic approach and smooth flow of work. However, it involves managing
effectiveness of work & systems by performance appraisals, training & development, effective
communication and use advanced technology. Moreover, it involves managing constraints with
the help of right lighting, comfortable temperature and use budgeting system. In addition to this,
factor to be considered for deigning operational procedures are clear objectives, quality
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standards, risk management and staffing & resources. Meanwhile, it consist to create favourable
environment by reduce conflicts, establish separate culture of organisation and improve
cooperation among employees.
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REFRENCES
Books and Journal
Atkin, B. and Brooks, A., 2014. Total facility management. John Wiley & Sons.
Davila, T., Epstein, M. and Shelton, R., 2012. Making innovation work: How to manage it,
measure it, and profit from it. FT press.
Hebert, P. R., 2012. In situ perceptions of a move: Facility management interns consider scientist
end-users at a national lab. Journal of Facilities Management. 10(2). pp.114-132.
Hill, G. M., 2013. The complete project management office handbook. Auerbach Publications.
Jones, B. S., Daniel, S. and Cloud, L. K., 2018. State law approaches to facility regulation of
abortion and other office interventions. American journal of public health. 108(4),
pp.486-492.
Kearns, R. D. and et. al., 2014. Disaster planning: the past, present, and future concepts and
principles of managing a surge of burn injured patients for those involved in hospital
facility planning and preparedness. Journal of Burn Care & Research. 35(1). pp.e33-e42.
Malamed, S. F., 2014. Medical Emergencies in the Dental Office-E-Book. Elsevier Health
Sciences.
Malek, K., Maine, E. and McCarthy, I. P., 2014. A typology of clean technology
commercialization accelerators. Journal of Engineering and Technology Management.
32. pp.26-39.
Mohamat Nor, N. A., 2014. Facility management history and evolution. International Journal of
Facility Management. 5(1).
Rajagopal, R., 2015. Facility planning in emerging markets. Corporate Real Estate Journal.
4(4). pp.353-364.
Rondeau, E. P., Brown, R. K. and Lapides, P. D., 2012. Facility management. John Wiley &
Sons.
Roper, K. and Payant, R., 2014. The facility management handbook. Amacom.
Safari, H., Faghih, A. and Fathi, M. R., 2012. Fuzzy multi-criteria decision making method for
facility location selection. African Journal of Business Management. 6(1). pp.206-212.
Shin, H. and et. al., 2018. Facility Management Process of an Office Building. Journal of
Infrastructure Systems. 24(3). p.04018017.
Teicholz, P. ed., 2013. BIM for facility managers. John Wiley & Sons.
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