Plan and Monitor Business Analysis Activities in an ICT Environment

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Assessment Task 1: Knowledge Questions
Questions
Provide answers to all of the questions below:
Answer to Q1
Business analysis is a process of identifying business needs and finding solutions for the
business problems. The solutions that are given will include software system development
components, process improvement, organisational change, policy development and strategic
planning. Business analysis is a procedure that assess organisation's structure, capabilities, process
and technology and provide guidelines that can enable business entity to achieve success. It helps
in adapting changes in environment which allows organisation to grow in manner that is decided
by management. The individual who carry out these task within organisation is known a business
analyst. ICT business analyst is an individual analyse the requirement of system after reviewing
existing system, develop system plan and design and modify system in accordance to need of
business. They use data and processing techniques to create and design system software that can
enable business entity to make effective decision which will lead to success of entity.
Steps of business analysis process
 Collecting background information: The very first step involved in business analysis
process is to gather background information regarding industry and organisation. The
industry related information such as current trends, changes in environment, etc. and is
required to collect and understand the industry in which project is based. Business analyst
is also required to identify circumstances that may influence the strategic approach of
project. For analysis external environment the tools that can be used are PESTLE analysis,
Porter's five force framework, etc.
 Identify stakeholders: The very next step is to identify and analyses stakeholders who will
be interested in the project. Stakeholders are individuals who make decisions and have
important role in determining priorities related to project. The technique that can be used
for identifying stakeholders and their interest is stakeholder wheel technique. This step
helps business analyst to identify how behaviour of each stakeholder can influence
project. The stakeholder matrix is required to be prepared which provides detail of
stakeholders and their classification in each group.
 Outline business objective: Business analyst is required to identify business objectives and
make strategies to accomplish the same. This step will enable them to keep focus on
vision of project and provide insights of areas that requires improvement. The techniques
that can be used for this stage ate bench-marking, SWOT analysis, SMART goal setting etc.
 Narrow down the options: The fourth step of business analysis is to evaluate available
options. After identifying options, business analyst narrow downs these options to
shortlist appropriate and potential option. Feasibility and business case for objectives are
the factors that help in narrow down the options. Business analyst is also required to
consider required funds and their possible return on investment. This can be done using
impact analysis, risk analysis and cost benefit analysis.
 Emphasis on scope: The next step is to identify scope based on project objectives and
stakeholders' opinion. The scope definition involves project development goals and items