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Business and Management - Doc

   

Added on  2020-10-05

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Business and Management
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Table of ContentsINTRODUCTION ..........................................................................................................................1LITERATURE REVIEW ...............................................................................................................2METHODOLOGY .........................................................................................................................7RESEARCH AND FINDINGS.....................................................................................................11CONCLUSION .............................................................................................................................23RECOMMENDATIONS...............................................................................................................24REFERENCES..............................................................................................................................26
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INTRODUCTION Business and management are some disciplines which are devoted to organizing andanalysing the different types of business operations. The report is also based upon how themanagement will help to grow the business at further level of success. Business and managementwork combinely and also draw upon their creativity in order to manage advertising and salesefforts.Aim: “ To identify the impact of Online staff training on employee performance withinHR department – A case study on Marks and Spencer”Objectives:To determine the concept of online staff training.To identify the importance of Online staff training for raising employees performance.To examine the challenges faces by HR department for providing Online staff training.To recommended different ways through which Online staff training can be provided tothe employee of Marks and Spencer.Research question:What is the concept of online staff training ?What is the importance of online staff training for employees ?What the different challenges faced by HR department while providing online stafftraining?What are the different ways through which online staff training can be provided toemployees?Company overview: The chosen firm for this report is Marks and Spencer which is oneof the top and leading retail company in UK who have more than 600 units in different countries.The firm also have variety of employees who helps to attain the defined goals of the firm. That iswhy through this report, the quoted firm will easily identify the importance of providing trainingto their staff so that it will helps to raise the company's financial performance.Rationale: Management always uses variety of different ways in order to lead a businesstowards a success. That is why the researcher chooses the topic online staff training because onlyemployees are the key factor who promote the business and leads its towards a next level. Themain reason of choosing this topic is researcher own personal interest and it helps to raise theknowledge and research skills which will further helps to conduct future project in more precise1
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manner. Apart from this, the researcher chooses this topic in order to collect informationregarding the online training session for big firms which helps to raise own knowledge.Summary: The present report is based upon the impact of online staff training in order toraise the employee performance of Marks and Spencer. The report covers the concept andimportance of online staff training for quoted firm so that it will help to maximize the profit andprovide best services to their customers. Further, by using deductive research approach, theresearcher will easily attain the aim is more precise manner and also uses thematic data analysisthrough which an interview of manager is taken, which assist to reach towards objectives.Moreover, the present report also recommended different options which can be applied by theresearcher in their future project. So that, this will help to conduct their future project in moreeffective manner. LITERATURE REVIEW Theme 1: Concept of online staff trainingAccording to the views of Shah and et.al., (2019) Online staff training is one of the mosteffective staff training strategy which helps to raise the working performance of their employees.In today's competitive world, everyone has to enhance their own skills in order to compete withsome others. That is why most of the company should employ some qualified staff r train them inorder to make them able to even in complex situation. Further the online staff training is thatprocess which is quite beneficial for the employees as well as their company's productivity. Inorder to raise company's productivity with profitability, the HR department of Marks andSpencer will definitely provide some online training sessions which helps to improve theperformance and overall professional development of the staff. In this way, this online trainingfurther offer different benefits to both employee as well as employer.On the other side, Garst, Gagnon and Brawley (2019) stated that if the managementrequire sudden and rapid change in their company's requirements then it is the duty of its HRdepartment to arrange some online training sessions to their employees. So that it will help toraise the employee performance and they will easily understand their own roles, responsibilitiesin order to achieve the defined goals of their company. There is a need of providing onlinetraining in Marks and Spencer as well because it also leads to help the staff to exploit thetechnology in effective way and thus improve the overall quality of service. However, it has beencritically evaluated by Clayton and Headley (2019) provide online staff training will increases2
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emphasis on the collaboration and teamwork as well because even in the complex situation, if themembers have proper knowledge regarding how to solve it then only the resolve it in effectivemanner. Therefore, this shows the need of online staff training so that it will directly affect thepositive impact upon the company's overall performance with raising employee performance aswell. Theme 2: Importance of Online staff training for raising employees performanceAs per the view of Berkman, Roscoe and Bourret (2019) online training and staffdevelopment are vitally important for Marks and Spencer and that is why the firm also invest alot in their staff as well because they know that it can also lead to true return and also helps toachieve the business growth. It is quite important for the HR department of quoted firm toprovide online staff training session because it is conducted through web and also providesemployees with a more flexibility in order to schedule the training around their workinglifestyles. Moreover, using this online training sessions, the employees are also work on thoseskills which they actually need to improve and it doesn't require any extra time. Apart from this,Donnally and et.al., (2018) critic that in order to raise the employee performance, the internet ismost convenient source of accessing online training which means that it is not restricted toparticular one location. Thus, this online training system provides more value to a user ascompared to traditional training because the HR department and even the employees can easilyreused it whenever they need it the most. Apart from this, if the employee of Marks and Spencer are looking for its furtherdevelopment within their role then they will easily access their information which they wants tolearn without any restrictions. While on the other side. As per the view of Bell (2016) theseonline staff training is available for 24 hours and it also spent less time and provide betterlearning process for an individual by leading them at greater level of development. It is furtheranalysed that the online training are provided by the HR department of Marks and Spencer isquite cost effective and further helps to save money by eliminating of accommodation andtravelling cost to train their staff. While Pritchard and et.al., (2017) critic that some times, theseonline training may be costly when a single employee wants to get some specific training whichcan be conducted within an employee's own personal time. Though trainer cost may be high butit is one time investment which helps a firm to get better opportunities in the future.3
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Moreover, it is further analysed by Shah and et.al., (2019) that an online staff trainingdefinitely enhances the learner engagement and improves the retention such that modern andtechnical online training sessions are considered one of the most highly advance technique whichhelps to improve the employee performance in better way. That is why it helps to improvepedagogy as well. By using video conference software tools that helps to train their staff andamong all, ezTalks meetings are considered one of the most popular among all because it is oneof the trendy interface and its features are easy to use. Apart from this, good online staff traininghelps to improve the productivity of the employees of Marks and Spencer and as a result, theoutput of the firm will automatically improve. Thus, it clearly states that a proper staff online training will be consider one of the mosteffective strategy that directly creates positive impact upon the employee performance. Such thatthrough effective online training sessions, the output of the company's are increases and as aresult it affects the sales volume in positive manner. Therefore, it has been realised that a welltrained staff needs lesser supervision because they are more responsible for their duties. Througheffective training programs, the member of Marks and Spencer will easily use their skills withoutwasting time and can even solve some complex situation in better way. Hence, it is not possibleby using formal training programs and that is why the HR department of quoted firm uses thisonline staff training in order to raise the employee performance and company's productivity aswell as its profitability. Theme 3: Challenges faces by HR department for providing Online staff trainingAs realised that the online training sessions are one of the most important part for anorganization who basically helps to improve the employee performance. But there are somechallenges which are faced by HR department in order to deliver it to the employees. As per theview of Hopkins and et.al., (2019) HR department faces the biggest challenge regarding thehectic schedule of the employees of Marks and Spencer. Because of diverse workforce andsteady rise in remote work is also led to new challenges in online training. Such that as the firmhave diverse workforce and due to this many of the employees are less comfortable beingcommunication on online forums as compared to others. Apart from this, the employees ofcompany also faces some technical difficulties and this leads to add the frustration and alsoreduces the employee engagement. 4
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