Supply Chain and Operational Systems of Australian Hardware

Running head: BUSINESS
BUSINESS
Name of the Student:
Name of the University:
Author Note:

BUSINESS1
Assessment Task 1.
Part 1a. Supply chain:
The supply chain of Australian Hardware consisted small suppliers which supplied
products for the home ware and hardware products of the company. The company employed
designers which made the designs for the products. The designing of the products enabled the
company determine the raw materials which would be used in the final products.
Part 1b. Operational systems:
The operational system which Australian Hardware employed functioned under the
leadership of Alfred Carlton Gilbert who was succeeded by his son A.C. Junior. The operations
systems of the company failed to adjust to the changing market conditions which led to the
products of the company suffering fall in the revenue generation.
Part 1c. Product delivery:
Australian Hardware followed a three tier product delivery model. The sales generated
orders from the customers which was followed by the distribution strategy. The distributors
delivered goods to the retailers which in turn sold goods to the retailers. The retailer sold the
goods directly to the end customers.
Part 2.
The key processes of Australian Hardware as per the case study were sales team,
distribution and retailers. The systems of Australian Hardware were designing, planning,
purchasing, manufacturing and distribution. These systems and processes would be reviewed on
the basis of a review strategy.

BUSINESS2
Key processes
key
systems
sales team designing
distribution planning
retailers
purchasi
ng
manufact
uring
distributi
on
Review strategies
Time(mo
nths)
The apex management of Australian
Hardware makes decides the sales and
profit target to be achieved
1
The departmental heads of each
department like sales department
communicates the targets to their
respective teams and forms strategies
2
Departmental heads recognise the
training needs of the employees
1
Employees are provided training 1
Employee perform 2
Departmental heads compare between
the targets achieved by employees
1
Submits reports to apex management 1
Apex management reviews
perfomances 1
Takes further corrective actions 1

BUSINESS3
The apex
management of
Australian Hardware
makes decides the
sales and profit target
to be achieved
The departmental
heads of each
department like sales
department
communicates the
targets to their
respective teams and
forms strategies
Departmental heads
recognise the training
needs of the
employees
Employees are
provided training
Employee perform
Departmental heads
compare between the
targets achieved by
employees
Submits reports to
apex management
Apex management
reviews
perfomances
Takes further
corrective actions
Part 3.
The key results areas would be volume of finished goods produced and the amount of
wastes generated. The key performance indicators would be profit generated and employee