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Business Communication Skills PDF

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Added on  2020-05-16

Business Communication Skills PDF

   Added on 2020-05-16

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Running head: BUSINESS COMMUNICATIONBusiness Communication[Name of the Student][Name of the University][Author note]
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BUSINESS COMMUNICATION1Table of ContentsIntroduction:...............................................................................................................................2Discussion:.................................................................................................................................2Diagnosis and Reflection:..........................................................................................................2Identified Issues:....................................................................................................................6Literature review:.......................................................................................................................7Action plan:..............................................................................................................................12Conclusion:..............................................................................................................................14References:...............................................................................................................................15
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BUSINESS COMMUNICATION2Introduction:Communication mainly refers to the process in which the information is conveyedfrom one entity or group to some other group or entity. In communication there are severalbarriers and this includes the “lack of attention”, “cultural differences” and many more. Thusit can be stated that effective communication is something that can be stated that effectivecommunication is something that can be used for the purpose of removing the barriers incommunication so as to make sure that the entire data is conveyed to the listener and alsomakes sure that there is no type of misconception (Shockley-Zalabak, 2014). Thecommunication mainly includes verbal as well as non-verbal type of communication.Nonverbal communication mainly includes the expression of emotional as well as mentalstress of the listener as well as the speaker my making use of facial or body language (Bovée,Thill, & Raina, 2016). The main constituents of this report are the diagnosis along with thereflection of the different communication styles which mainly includes the verbal, non-verbal, active listening and assertiveness. For the purpose of improvement of thecommunication a literature survey has been done along with a suggestion regarding the actionplan has also been done in this report. The main purpose of this report includes the analysis ofthe effective communication skills along with the identification of areas in thecommunication that would initially be requiring the improvement through the effective use ofrecommended action plan.Discussion:Diagnosis and Reflection:Five diagnostic tools are used for the purpose of measuring the effectivecommunication. The diagnostic tools mainly include the following:
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BUSINESS COMMUNICATION3Non-Verbal Immediacy Scale-Self Report: This particular tool can be used foranalysing the level of competence of communication when I am having conversationwith friends, stranger and acquaintance’s (Ambresin et al., 2013). Very often I makeuse of hands and gesture while having conversation with friends or acquaintances. Insome cases, I touch the shoulder or arm of other person while having a conversationwith them. I never make use of dull or monotonous voice while having conversationwith people. In some rare cases I look over or away from other while havingconversation with them. Judging the nature of person, I move away from others whenthey touch me while they are having conversation (Blicblau & Dini,2012). In some ofthe often cases I have a relaxed body position during various kinds of conversation. Ialways have an eye contact while having conversation with people. Very often I sitclose or stand close to some number of people while having conversation with them.In some of the rare cases it is seen that my voice is monotonous or dull when I makeconversation with large number of people. Occasionally, I look directly at the peoplewhile having conversation with them. In some of the cases I have a bland facialexpression while having conversation with large number of people. Many times it isseen that I have a vocal variety while having conversation with large number ofpeople. I always tried hard to have an eye contact with the person I am talking(Csikosova, Senova & Culkova, 2012). Occasionally I do not try to sit or standclosely to a people while having conversation with them. In some rare situation it isseen that I lean away from people while having conversation while them. In some ofthe often cases it is seen that I smile while having conversation with large number ofpeople. Occasionally, I avoid touching people while having conversation with them. Peoples skill: Sometimes I make sure of the fact that I have displayed the same kindof behaviour which I expect from other people (De Grez, Valcke & Roozen, 2012). I
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