Business Communication Assignment on Emotional Intelligence

Running Head: Business Communication
Business
Communication
Emotional Intelligence

Business Communication 1
Question 1
Working on the course module, the topic which attracted me the most is emotional intelligence.
Emotional intelligence or EI refers to the capability of an individual to recognize their own or
other person’s emotion and separate them and label them accordingly. It may be regarded as the
guide through which a person behaves in the society. Every aspect of a person’s attitude is
determined by emotional intelligence. So, summarizing the above statements it shall be said that
emotional intelligence refers to the ability of a person to recognize their and other people’s
emotions related to a certain event or thing and then act accordingly to achieve benefits (Serrat
2017).
In context to a business it shall be known that emotional intelligence is very important and also it
plays a keep role in managing the human resource activities in an organization. For instance, if
some people are negatively influenced by activities happening in the internal management of the
company, resulting to which they are getting demotivated with this effect. So, for that purpose
being on the part of human resource manager, they shall correctly identify the emotional feeling
of their employees and take corrective actions so that their trust is laid in the activities of the
business (McCleskey, and Berrios 2016). This activity of the human resource manager can be
regarded as emotional intelligence. Further, it shall be known that there are three models of
emotional intelligence that are ability model, mixed model and trait model. Under the ability
model EI refers to the ability of an individual to observe emotions, integrate them to initiate
thoughts, and understand emotions to regulate and promote them so that personal growth is
motivated. The mixed model includes the characteristics trait of EI that are self-awareness, self-
regulation, social skills, empathy and motivation. Lastly, under trait model EI refers to self-
perception of an individual towards their emotional abilities (Legree, Mullins, and Psotka 2016).

Business Communication 2
Question 2
As per my concern emotional intelligence is a diverse topic including and facts in it, also it is one
of the important aspects which help the business process to function efficiently. In my views,
emotional intelligence helps a person to gather adequate knowledge about their abilities with the
help of which they can introduce better efficiency in their working.
 Apart from it, EI also helps a person in achieving their personal life goals. If a person
easily gets to know their abilities, then it is easy for them to become personally
competent and gain their future goals defined. It helps a person to synthesize their
abilities in the correct direction to create identification (Delcourt, et. al., 2016).
 The make feature of emotional intelligence which gained my attention is that it helps an
individual to emphasis on aspects which are easily neglect y other people but are the
main reason for the success of an organization or individual. It helps a person to develop
leadership skills in them. Talking about person individual characteristics which can help
them to lead is the acceptance or inheritance of leadership skills in them (Chang, et. al.,
2017).
 Also, if a person does not possess adequate knowledge about emotional intelligence then
they can face problems in implementing day to day activities. Emotional needs of a
person helps them to understand their emotional needs and requirements which can help
them to develop a better understanding regarding the concepts. Apart from that,
emotional intelligence also helps to understand the behavior of people in a better way.
Their attitude decides the way in which they will behave in the organization, and attitude
is the only thing which initiates effective business communication in the management
system of an organization (Petrides, et. al., 2016). So, if I am able to understand the