1 Email Dear Henrietta, I am sorry that you have an unpleasant experience with us for two months. I completely understand that you did not like our shades you bought from our store Branford’s Department Store. You have a complaint that you are upset with our products. The color of the shades has begun to fade, and as you are not satisfied with our shades, you want a refund from us. We take great care that proper products are delivered to our customers and hold our stores to a high standard. But it seems that we fell short in your case. I checked the itemized bill of your purchased products and found the model of shades. I analyze that you must have large windows in your bathroom as the size of the shades is 64" by 32". But the products come with a warning "The imported fabric in this shade makes unsuitable for use in areas of high humidity (Stevens, Spaid,Breazeale & Jones, 2018). So these shades were not suitable for your bathroom use. As you are our loyal customer for a long time, so we have decided to refund you $74.32 for two shades. It will be processed in your bank account in the next two days. If you are still searching for the right shades, let us know. We will be happy to present you some of our other alternatives and see if you like it not. In the meanwhile, thank you for using our products. We hope to connect with you again very soon. Sincerely, Kathryn Smith Customer Service Manager
2 Letter From: President (Address) Date: To All Employees (Address) Subject: Notification of changes in the firm for relocation Dear all, We want to inform you all about the changes in our office.It is about the upcoming expropriation of our firm to construct a new condominium. We hope that all out staffs will read the schedule properly and support the changes. Here are the proposed changes: Our office will relocate to Okotoks from Calgary several kilometers away from the main office due to high business rental rates and property taxes in Calgary The new building is a state of art facility with large parking space and easy to access public transport We know that the news of changes is sudden for all of you. We know that many staffs might face problems due to the changes as many of them line in a walking distance of the present office. Another issue is that some of the employees does not have their personal cars for 50 km travel to the new location (Szalavetz, 2016). But the good news is that less rental fees and an increase in square footage will not lead to another layoff in the future.
3 Although we know that the changes are unexpected, we feel that the decision will be welcomed and supported by you all in the best interest of the firm. We hope that all the staffs will notice the changes. We are looking forward to all our staffs welcoming our decision and request them to support our changes in our firm. Sincerely, President
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4 References Stevens, J. L., Spaid, B. I., Breazeale, M., & Jones, C. L. E. (2018). Timeliness, transparency, andtrust:Aframeworkformanagingonlinecustomercomplaints.Business Horizons,61(3), 375-384. Szalavetz,A.(2016).Post-crisisdevelopmentsinmultinationalcorporations’global organizations.Competition & Change,20(4), 221-236.