Business Communication

Running Head: BUSINESS COMMUNICATION
Business Communication
Student’s Name:
Student’s ID:
Subject:

1
BUSINESS COMMUNICATION
Table of Contents
E-mail...........................................................................................................................................................2
Letter...........................................................................................................................................................3
References...................................................................................................................................................5

2
BUSINESS COMMUNICATION
E-mail
To:
From:
Subject:
Dear Henrietta,
I have received your letter and I am really sorry that you had a bad experience with our products.
I understood that you are not satisfied with the quality of the products. You have complained that
you had bought two pairs of shades from our Branford store at $35.99 each and the color of the
faded within two months. I would like to tell you that we take proper care while delivering goods
to our loyal customers but there may be some fault in your case.
I have checked the itemized bill of the products that you have bought and checked the model of
the shades. I have considered the fact that there must be large window in your bathroom because
the available size of the shade that you purchased is 64 inches long and 32 inches wide. The
model of the shade has a printed warning note which states that it is unsuitable to use in the areas
of high humidity (Rahimi & Kozak, 2017). Hence, it is understood that you could not use these
shades in the bathroom. Since you are one of our loyal customers for many years, so we decided
to refund your money. It will be processed through bank within three days.
If you want any replacement, then please let us inform. We will be happy to provide you better
options for replacements and we thank you for using our products.
Sincerely,
Kathryn Smith
Customer Service Manager