Apologies and Refund for Inconvenience

Sender’s Name: Kathryn Smith
Sender’s Company Name: Branford’s Department Store
Sender’s Address: 205 Foxbridge Village Road,
Sender’s City: Branford
Province: New Haven
Postal Code: 06405
Date: 14th May 2019
Receiver’s Name: Mrs. Henrietta Daniels
Receiver’s Address: 1025 Main Street
Receiver’s City: Branford
Province: New Haven
Postal Code: 06405
Dear Mrs Daniels,
Sub: Apologies for the inconvenience and Refund of the full amount
This letter is in reference to the concern raised by you on the purchase of the pleated fabric
shades in Wedgwood Blue. First and foremost, I would like to apologize on behalf of the
company for the inconvenience caused to you.
I have personally looked into your purchase details of the said product. I understand that your
bathroom windows are quite large and thus you decided upon the purchase of this particular
shade since only this shade has a dimension of 62 inches by 32 inches. However, the product
had a warning attached to the tag. It distinctly mentions that the fabric is imported and it is
not suitable in areas of high humidity. Since, the bathrooms become highly humid after
usage, the fabrics were not suitable for usage in the bathrooms.
We understand that you have been one of the most loyal customers for our store for the last
11 years and thus we have considered your demand for refund. Even though the product was
used against the warning instructions, the management of the store has decided to refund the
entire amount to you. We have enclosed the cheque along with this letter. This is a goodwill
gesture from our end for being a returning customer for all these years. We hope to have an
enduring relationship in the future and shall endeavour to provide the best of our services.
Sincerely,
Kathryn Smith