Apology for Dissatisfying Product

TO: Mrs. Henrietta Daniels
FROM: Kathryn Smith
DATE: 14/05/2019
SUBJECT: Apology for dissatisfying product
Hello, I have received your concern about a product that did not satisfy your expectation
and I hereby wish to send an apology for this disappointment.
I wish to remind you that the shades we sold to you were of the right quality based on our
brand for high quality products. Our company deals with high quality products that are ISO
satisfied in terms of quality standard and contain a registered mark of quality. The issue with the
shades you bought is that you used them in the wrong place. They are meant for areas of low
humidity and not a bathroom windows since the area is highly humid. You were supposed to get
a manual for use of the shades since most of our products have them, but if you got none, I
apologize for this. The shades also have a tag with the inscription of use unless you ignored the
directions. However, we value our customers especially those that are loyal to us like you have
been. Since you never disappoint us, we extend this form of behaviour and wish to have your
money ($ 74.32) refunded fully. We take the misunderstanding to be our responsibility. We will
be sending you the money soonest as we apologise for the inconveniences caused. I am sorry for
the embarrassment. Take the chance to try our products again since they never disappoint unless
they are misused.
You are welcome again, but please request for user manuals for all the products you
purchase from us as they are free.
Sincerely,
Kathryn Smith