Importance of Communication in Management and its Various Facets
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This article discusses the importance of communication in management and its various facets such as personal, cultural, and incidental influences. It also includes real-life situations that describe the different aspects of communication within an organization.
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Management COM 502
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MANAGEMENT1 According to me, communication refers to the process of sending and receiving the messages with the aid of the spoken and written words. In the words of Newman (2015), business communication also involves a number of nonverbal factors such as the facial expressions, gestures and voice modulations and I accord the importance of the same. I feel business communication plays a phenomenal role in management, creation of an effective work atmosphere and overall leadership within an organisation. In addition, I feel the more aware an individual is about his personality and communication style, the more effective he or she is able to communicate with others, thereby enabling efficient collaboration in an entity. This is because I believe while an extrovert is able to render value addition in the form of suggestions and opinions to an organisation, introverts need to be inspired to speak up. Further, I believe that culture plays a vital role in the individual interactions at workplace. In the words of Geert Hofstede, culture collectively programmes a human mind and is known to differentiate the members of specific group of people from others. This is comprised of self-perceptions, values, norms, cognitive ability and behaviours (Hofstede et al. 2010). The model states that words, objects, gestures play an essential role in interaction because the same have a particular meaning for people who share the same culture, thereby influencing communication. I further feel time and distance have an important role too in the communication. The virtual organisations suffer from the limitations of the time and distance and thus lack interpersonal relationships among the team members. In terms of assessment of my own personality on the lines of Johari window’s model some of the qualities that fall in the open area of the arena are that I have an ambivert personality. In addition, the fact that I am curious by nature and that enables me to understand new processes and objectives of the organisation. The better understanding in turn leads to efficient communication between team members. In addition, being a leader with the above qualities helps to gain better understanding of team members. The blind spot according to the Johari window model can be stated to be that I lack patience at times and which can hinder my communication with the subordinates and I must work on the same. Accordingly, the hidden area of personality that impacts my communication is that I am spiritual and which makes me a polite and receptive person during the organisational communications. As per the feedback obtained from my peers, friends and relatives, I can state that people are fond of my accent and consider the same as my unique feature. This in turn aids in communication, as it draws attention of the audience instantly.One of the peers of mine had rendered the feedback that while my communication style is unique, I lack the ability to make
MANAGEMENT2 changes to the same depending upon the authority I am conversing with. The feedback made me feeling bad,nevertheless I realised that the accent, pauses, tone, modulations play a vital role in the verbal communication and to an extent establishes the level of attention of listeners (Quirke, 2012). I believe the same plays a chief role in both internal and external communications of an entity. The two instances of real life situations are presented as follows that further describes the various facets of the communication within an organisation. First was when I had to lead a group and include the ideas of the members while a policy formulation of a company. I realised it is important to be aware of the personality of the team members. This is because when a leader has an understanding of the same, he or she is able to facilitate the team member accordingly to speak in the group discussions and enable healthy collaborations. Further to note, as per the cognitive dissonance theory of communication,the human minds have tendency to avoid lashes and tensions at workplace through various methods and attain harmony (Barnlund, 2017).Accordingly, as a leader it was a challenge for me to convince introvert members to give their valuable suggestions for the policy formulation as a whole. The second instance was when communicating with an unsatisfied customer. It is of vital significance to obtain feedback form the customers in terms of the external communication (Guffey and Loewy, 2012).As per the Lasswell model, the messagse flow in a multicultural society with multiple audiences.Accordingly, it is important to evaluate the message on lines of who is saying, what is being said, the channel to be used, to who it is to be said and what will be the effect of the message (Murphy& Sashi, 2018).In order to communicate efficiently one should be open to criticisms and take them as means to constructive feedback. As the stakeholders of an organisation are associated with a company with varied range of interests, the leaders and managers must amend their ways to address their issues. For instance, I realised while the customer needs his feedbacks to be taken positively, the communication with employees is necessary to be more concerned with motivation and boosting self- confidence. Similarly while interacting with the shareholders the communication should be with the aim of transparency and accountability. Thus, as per the discussions conducted in previous parts it can be stated that communication is one of the prime functions of organisational operations and the same is dependent upon a number of cultural, personal and other incidental influences.
MANAGEMENT3 References Barnlund, D. C. (2017). A transactional model of communication. InCommunication theory UK: Routledge. Guffey, M. E., and Loewy, D. (2012).Essentials of Business Communication. (9thed.). United States: South Western Cengage Learning. Hofstede, G., Hofstede, G. J., Minkov, M. (2010). (3rd edition.). Cultures and organizations: Software of the mind. UK: McGraw-Hill. Murphy, M., & Sashi, C. M. (2018). Communication, interactivity, and satisfaction in B2B relationships.Industrial Marketing Management, 68,1-12. Newman, A. (2015).Business Communication: In Person, In Print, Online.(10thed.). Cengage learning. Quirke, B. (2012).Making the Connections: Using Internal Communication to Turn Strategy into action.(2nded.). England: Gower Publishing Ltd.