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Effective Communication Assignment (DOC)

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Added on  2020-03-16

Effective Communication Assignment (DOC)

   Added on 2020-03-16

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Effective Communication
Effective Communication Assignment (DOC)_1
TABLE OF CONTENTSPart 1: Reflection and Diagnosis................................................................................................4The Johari Window............................................................................................................4Communication Styles Questionnaire................................................................................5Assertiveness Questionnaires.............................................................................................6SWOT Analysis.................................................................................................................6DISCO model of diagnosis................................................................................................7Findings from the tools..........................................................................................................7Two Communication Issues...................................................................................................8Active listening..................................................................................................................8Co-ordination.....................................................................................................................8Professional Interactions........................................................................................................8Part 2: LITERATURE REVIEW...............................................................................................8Strategies (Models And Theories) To Overcome Barriers To Effective Communication.....9Reflecting theory................................................................................................................9Social learning theory (Assessment of performance)........................................................9Model of SMCR (Source Message Channel Receiver)....................................................10Theory of Empathic Communication...............................................................................11Part 3: Action Plan...................................................................................................................11References................................................................................................................................15
Effective Communication Assignment (DOC)_2
LIST OF FIGURESFigure 1: The JoHari Window....................................................................................................5Figure 2: Reflective Theory of Communication........................................................................9Figure 3: Social- Learning theory............................................................................................10Figure 4: Empathic Communication........................................................................................11Figure 5: Steps to be followed in action plan...........................................................................12
Effective Communication Assignment (DOC)_3
PART 1: REFLECTION AND DIAGNOSISThe Johari WindowThis model for diagnosing communication skills was devised by Luft and Ingham bycombing their first names as the model (Montano and Kasprzyk, 2015). The Johari windowmodel is a helpful tool, which can be used to illustrate and develop understanding,communication and self-awareness among individuals of the group. This model can also beused to consider and improve relationships with others. By considering this model, I decidedto choose blind self' or 'blind area' or 'blind spot', This tool suits my attitude and behaviourbecause although I am able to communicate with large numbers of friends and acquaintance;I face difficulty in speaking to people who are strangers and I do not know about theirmindset. I am very hesitant and lack confidence while presenting my thoughts to a group ofstrangers, so the selection of this quadrant is justifiable as per my personality. People whohave established communication skills generally fall under the category of the open end. Onthe other hand, people who have newly developed communication skill falls under the secondquadrant of a blind spot. The major characteristic of these kinds of people is that they are ableto communicate only with the known factors and fail to communicate where the area ofcommunication is not known. It is because these people lack the self confidence to presenttheir ideas and are ignorant about them. These types of person deliberately avoid speaking infront of an unknown crowd.
Effective Communication Assignment (DOC)_4

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