Response on Reversal of Paid Amount

Running head: BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
Name of the Student
Name of the University
Author Note

BUSINESS COMMUNICATION1
Email
From: <sender’s mail id>
To: <recepient’s mail id>
Subject: Response on reversal of paid amount
Dear Henrietta,
We at Branford’s Department Store are extremely sorry to hear of the inconvenience that
was caused to you. We are extremely sorry to hear that the product that you had procured from
us did not serve the purpose. However, in this case we would like to mention that the product
was not meant for use under humid conditions. The products are reported to have been
functioning well and in the promised manner away from humid conditions. It is understandable
that you might have found this product suitable for your own purpose but missed out on the
disclaimer that stated the areas of its use.
The complaint that was raised on your part has been looked into with utmost priority. We
have made a note of the issues that you have highlighted regarding the utility of the shades that
you had ordered from us. You might rest assured that we would try our level best to avoid such
situations in the future days.
In this case, on behalf of Branford’s Departmental Store, I would like to assure you that
the company is dedicated to keeping up to the goodwill and reputation in the market. In order to
maintain the goodwill of the company, I would like to go ahead and refund the requested amount
of $74.32 to you. This would reflect on your payment source within the next 4 – 5 business days.
Hope to find you shopping with us in future as well.