Enhancing Diversity and Inclusion in CoffeeVille: A Case Study

BUSINESS DIPLOMA 1
BUSINESS DIPLOMA
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BUSINESS DIPLOMA 2
Contents
I. ACTIVITY 1
II. ACTIVITY 2
III. ACTIVITY 3

BUSINESS DIPLOMA 3
I. ACTIVITY 1
CoffeeVille admit that they appreciate that their employees are very important and they
are the most valuable resources that the company owns. As a company that has made a name in
providing the food production and service business, CoffeeVille has a very strict but practical
policy that seeks to enhance diversity. The policy is very detailed and looks into ways and means
of ensuring that each and every employee values and recognizes that they are in an environment
that has people who deserve to be accorded respect. The organization also ensures that they stick
to the policy when they hire new employees to their team. Therefore they make sure that the
employees that they hire are from a diverse backgrounds and that they are also vetted thoroughly
to ensure that they can be part of a team of person from different backgrounds (Barak, Findler
and Wind, 2016).
As it should be in every organization, CoffeeVille has a holistic approach towards how to
enhance diversity and the interpersonal relationships among the members of staff and all other
stakeholders. The organization has a very detailed employee handbook that stipulates how
employees are to coexist and carry themselves around the organization. Furthermore the
employee handbook of CoffeeVille lays down the company policies. Policies like CoffeeVille
being an equal opportunity employer, the remuneration policy, performance management,
employee leaves, work hours and so on. All these and more issues addressed on the employee
handbook are very pertinent in ensuring that the organization runs smoothly (De Anca and Vega,
2016).

BUSINESS DIPLOMA 4
Coffeeville has a commitment towards cultivating, nurturing and conserving a culture of
inclusion and diversity through its well laid down strategies where new staff are trained on the
culture of embracing diversity coupled with refresher programs for existing employees. Human
capital in our hotel just like any other industry is the most essential asset we have, they carry the
image of the company to a greater extend (Downey, van der Werff, and Plaut, 2015) and
(Williams, 2015). The collective sum of individual differences, race, religious beliefs and culture
which employees have invested in our work and that represents a much more significant part of
of the company’s organizational culture and reputation as well. These key attributes are directly
related to the hotel’s success in many ways.
The organization embraces and encourages its employee’s differences through a series of
programs and training to create a peacefully and mutually respected environment. The
commitment of hotel management in supporting the embrace for diversity guarantees its success,
organization of the trainings and refresher programs needs a source of funding, with the
commitment of Coffeeville management to fully support and implement these strategies it will
be fruitful.
Coffeeville diversity initiatives are applicable to our enlistment and selection practices,
compensation and welfare, motivation and training, societal and recreational developments this
will help employees to showcase beliefs and traits unique to them which will be embraced by the
rest staff. The development strategy of a work a work environment that is built on the foundation
of diversity and equity that encourage:
a) Employee and employer benefits towards the communities we live in and to also
promote the understanding and the respect for social diversity.