Strategies for Overcoming Communication Barriers in Hilton Hotels

Business Communication is the sharing of
information between the individuals outside and
within the organisation so that employee can work
effectively towards attaining the goals in proper
manner. This report is based on Hilton hotels which
is a private company operating in the hotels and
hospitality industry and has abroad portfolio of
hotels and resorts throughout the world. It is the
second largest budgeted hotel sector in United
Kingdom.
In order to promote the effectiveness of the
resort and provides emphasis on the security that the
resort provides such as taking care of the health and
belongingness of the tourist, it is necessary for the
Managing Director to properly communicate such
effective measures to its employees and develop
strategies to overcome communication barriers such as-
 In order to overcome language barriers, it is
necessary for the respective organisation to use
a common and a simple language i.e. English
which is easily understood to all the employees
and leads to effective communication.
In order to open its new resort in Srilanka, it is
necessary for the managing director within respective
company to properly communicate with its employees
so as to work effectively without any issues and
conflicts. Therefore, there are some barriers to effective
communication such as –
 Physical Barriers such as when the employees
within respective company uses outdated
equipment’s and tools during communication
which prevents the flow of information in a
proper manner.
 Language is a common barrier to effective
communication as employees within Hotel Hilton
are from different backgrounds which causes
difficulty in understanding and interaction with
each other.
 If the organisational structure within Hotel Hilton
is not clear and involves many levels of
management, it makes the interaction of the
employees difficult and leads to misguiding and
misinterpretation of information.
BUSINESS FOUNDATION
INTRODUCTION
Challenges and barriers to effective
communication
Devise and develop strategies for overcoming
communication barriers