Business operations Assignment : Tesco

Business research
project

Table of Contents
Topic:-..............................................................................................................................................3
CHAPTER 1: INTRODUCTION(500)...........................................................................................3
Brief and overview of research ..............................................................................................3
Rationale of research..............................................................................................................4
Activities and timeline............................................................................................................4
CHAPTER 2: LITERATURE REVIEW.........................................................................................5
2.1 Introduction .....................................................................................................................5
2.2 Literature review..............................................................................................................6
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................8
3.1 Research Approach...........................................................................................................8
3.2 Methodology.....................................................................................................................9
CHAPTER 4: DATA INTERPRETATION..................................................................................10
4.1 Data collection................................................................................................................10
4.2 Data analysis, presentation and discussion.....................................................................10
CHAPTER 5: CONCLUSION & RECOMMENDATIONS.........................................................21
5.1 Conclusion......................................................................................................................21
5.2 Recommendation............................................................................................................22
CHAPTER 6: PERSONAL REFLECTION STATEMENT(200).................................................22
6.1 Research methods used in project..................................................................................22
6.2 Research methods that could be used.............................................................................22
6.3 Area of further research .................................................................................................22
REFERENCES..............................................................................................................................23
Topic:-
“To outline positive economic, cultural and ethical impact of globalisation on Tesco's business
operations.”

CHAPTER 1: INTRODUCTION(500)
Brief and overview of research
Globalisation refers to a procedure of trading commodities of a company across national
boundaries. It provides various ways through which organisations can easily expand their
businesses at international market and gain advantages to earn competence. But it creates intense
competition as well that assist firms to develop effective strategies, before moving business at
global platform (Agnew, 2017). In context with retail industry, globalisation of businesses has
enhance the customers demands more as they expect to get highly efficient services. Therefore,
due to globalisation, such demand of customers raise more high competition that pressurise
retailers to deliver products and services in best manner.
The present research is going to make an investigation on positive impact of globalisation
on retailers. For this purpose, TESCO has been chosen that deals in retail sectors and operate
business in many countries. It is a multinational retailer which deals in general merchandise and
having its headquarter in UK. It deals in several product categories like Books, electronics,
clothing, toys, furniture, financial services etc. TESCO has expanded its business over several
geographical regions throughout world and as a result of which it get economical, cultural and
several other benefits through its globalised operations (Amin, 2014). This is because, TESCO
focuses more toward customer satisfaction and fulfilling their demand, as a result of which
company become able to mark its success globally and get economical as well as expansion
related benefit throughout its efforts. This has made TESCO a third largest retailer around the
world.
Research Aim
''To outline positive economic, cultural and ethical impact of globalisation on TESCO's business
operations.
Research Objectives
 To understand the concept of globalisation
 To analyse positive economic impact of globalisation on retail business operations
 To analyse challenges of managing economic, cultural and ethical at workplace practices
in context to globalisation.

 To recommend ways in managing economic, cultural and ethical business operations in
globalisation.
Research Questions
 What is concept of globalisation?
 How to analyse positive economic impact of globalisation on retail business operations?
 Analyse challenges of managing economic, cultural and ethical at workplace practices in
context to globalisation?
 Recommend ways to manage economic, cultural and ethical business operations in
globalisation?
Rationale of research
The main aim behind conducting investigation over “To outline positive economic,
cultural and ethical impact of globalisation on TESCO's business operations.” is that it help in
determining the benefits that company get after its global expansion. In addition to this it also
help in determining several issues as well as challenges that company face at global market and
ways through which it overcome and mark its success globally. Apart from this it also help
researchers in enhancing their skills and knowledge about the concept of globalisation and
several tools and techniques which are basically used to conduct investigations effectively. This
will further support in performing future investigations effectively (Benyon and Dunkerley,
2014). Despite of this data gathered throughout the investigation can also used for educational
purpose that help in enhancing the knowledge of students regrading the ways in which business
operate at global level by taking real life example.
Activities and timeline
This section consists of an overview regarding the number of activities that are to be
undertaken throughout the investigation along with the time required by them to cover all these
activities as per given period of research accomplishment (Crane and Matten, 2016). These
activities and their schedule will be presented with the help of Gantt chart which is mentioned
below:

Activities
1st
wee
k
2nd
week
3rd
wee
k
4th
wee
k
5th
wee
k
6th
wee
k
7th
wee
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8th
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k
9th
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10th
week
Selecting research
topic
Creating aim and
objectives
Defining research
questions
Determining the
rationale behind
research
preparing literature
review
collecting the
information
preparing
questionnaires
analysing the data
creating
recommendation
conclusion of report
final submission
CHAPTER 2: LITERATURE REVIEW
2.1 Introduction
Literature review is defined as a comprehensive summary of several scholarly paper or
articles that are published earlier over similar concept and now used to develop an understanding
regarding current topic (Dunning, 2014). The main reason behind using this is to develop a
theoretical base for current investigation so that I can further expand over established fact and
determining the nature of investigation.

2.2 Literature review
The concept of globalisation
As per the view of John William, 2018 Globalisation is defined as the process of multi-
national integration which is developed with the exchange of global view, ideas, product or other
elements of culture. Globalisation is consider as manifest within the growth and development of
world trade as proportion of output. It is basically concern with the concept of business
expansion over several geographical regions in order to increase market share, customer base and
availing several opportunities present at global market that help in achieving competitive
advantage throughout the world (Papastergiadis, 2018). This help in enhancing the quality of
services offered by companies as globalisation of business also leads to integration of culture as
well as practices adopted by companies to cater the need of customer over several geographical
area. This in turn help in improving the operations of a particular company that entered into new
market getting involve within the culture of that particular area. In addition to this expansion of
business help a company to gain economical, cultural and social benefit which further contribute
toward enhancing the profitability of business at global market. Apart from all these benefits
there are several challenges which an organisation has to face while internationalising its
business operations such as economical, legal, cultural differences etc. that may affect business
operations.
Positive economic impact of globalisation on retail business operations
As per the view point of Enloe, 2016, globalisation help in improving the performance as
well as market approach of an organisation which in turn help in providing economical benefit to
company. There are several ways through which an organisation get economical benefit
throughout the world as globalisation support a company in availing several opportunities
present at global level which in turn help in growth as well as development of organisation.
TESCO is well known international brand which operates its supermarket chain throughout the
world that help it a lot in expanding its business and achieving greater success as well as
economical benefit throughout the world (Ritzer and Dean, 2015). With global expansion,
TESCO become able to enhancing its brand image throughout the world that help in enhancing
its economical base as people prefer to purchase items from a trustable and reliable place. The
high quality services it offers and goodwill company maintain helps a lot in its expansion at

global market. In addition to this, global expansion also increased the capital of the company as
through internationalisation it become able to enhance its customer base and market which in
turn increase the sales as well as profitability (Hirst, Thompson and Bromley, 2015). With the
help of this global expansion TESCO also become able to attract large number of investors
throughout the world that help it in providing a greater economical benefit for operating its
business effectively.
Challenges for managing economic, cultural and ethical at workplace practices in context to
globalisation.
According to the view point of Eriksen, 2014, globalisation bring up several challenges in
front of an organisation while it enter in to a new market which not affect the operations but also
influence its brand image and profitability at large. TESCO also faced several issues throughout
its business expansion in term of economical, ethical and cultural perspective as each country is
different in term of its factors. This is because there is a cultural difference at several
geographical region which affect the operations performed by company as with the changes in
culture the need and expectation of customers also get change which affect the profitability of
business (Hawkesworth, 2018). On the other side cultural difference also have an huge influence
over the working style of employees which affect the overall performance of company. Apart
from this, a company has to face economic issues while entering into overseas market. This is
because for performing operations in another country TESCO has to pay off several tariffs and
other taxes related to trade. At such practices several challenges has to face by TESCO such as
lack of knowledge regarding the laws related to economy and standards which leads to increase
in cost of company.
Ways in managing economic, cultural and ethical business operations in globalisation.
According to the view point of Annie McKee and Christopher McLaverty, 2019, there
are several issues an organisation have to face at global level but in order to sustain in such
environment and maintain the image of company, TESCO must focuses toward improving its
operation by integrating with cultural and ethical practices. For this following actions can be
taken by TESCO:
 It can arrange business transformation program for its employees and provide them
training regarding new business practices as per the new market environment (Eriksen,

2018) . This will help in making employees aware about the new culture as well as
ethical practices followed by potential market.
 TESCO can also motivate its employees with incentives both monetary as well as other
benefits in order to influence employees for adopting new culture quickly and perform
better to achieve target or incentive as well. This in turn help in improving the
economical benefit of company with the increase in productivity and sale.
CHAPTER 3: RESEARCH METHODOLOGY
3.1 Research Approach
Research methodology is consider as one of the most essential part of an organisation
which work toward explaining several tools and technique that are used throughout the
investigation in order to collect, evaluate and interpret the information (af Wåhlberg, 2017). This
help in presenting the gathered information in more effective manner which further contribute
toward exerting the conclusion more appropriately. In order to represent research methodology a
framework is used named as Research Onion which consists of several tools and techniques that
can be used to conduct research. These are explained below:
 Research type:- There are usually two type of investigation which are prefer to conduct
a research i.e. qualitative and quantitative. The qualitative method is used to collect
information in theoretical manner which help in getting data in more understandable and
detailed manner (Alvesson and Sköldberg, 2017). Quantitative method is used to gather
statical information to represent the accurate fact or figure regarding particular reason
behind an occurrence of event. For conducting this investigation, qualitative method will
be used.
 Research Approach:- It is defined as assumptions that are used to collect and analyse
data which further support in forming hypothesis to address problem. The research
approaches are of two type named as deductive and inductive. In deductive approach
hypothesis are basically created as per existing theory over which research strategy get
formulated. On other side inductive approach focuses over creating new theory which get
emerged through collected information. For this investigation inductive approach will be
used as it relay over qualitative data.

 Research Design:- It is one of the most essential part of investigation which support in
directing the conduction of research actions in appropriate manner. Research designs are
of three types descriptive, exploratory and experimental design (Brannen, 2017). This
report is performed over descriptive research design because it is one of the most
essential tools of qualitative research which provide a descriptive analysis over particular
study.
 Research Philosophy:- It is refers to a concept that provide knowledge regarding the
sources through which information will be gathered and manage in systematic manner.
These are of three types such as positivism, pragmatist and interpretivism. In order
conduct this research, interpretivism philosophy will be used which help in enhancing
subjective knowledge about current topic.
 Time horizon:- This section represent the time required for completion of research
activities in effective manner with the help of tool named as Gantt chart. It is one of the
most popular method that illustrates a project schedule (Flick, 2015). The task which are
need to performed are mentioned on vertical axis and time intervals on horizontal axis.
Each activity is represented by the bar, the length of bar reflects the start date, duration
and end date of the activity.
3.2 Methodology
 Sampling: It refers to selecting a sample size from population . There are two methods of
selecting sampling i.e. probabilistic and non probabilistic (Kumar, 2019). In order to
conduct present investigation, random sampling method from non probabilistic method is
used and sample size of 25 employees has been taken.
 Data analysis:- While conducting research, there is requirement of some information
which makes research authentic and reliable. Data analysis is the method of investigation,
gathering and collection of data in appropriate manner. Data analysis is important
because interpretation will be done on this basis. In this research, thematic approach is
used for data analysis (Ledford and Gast, 2018). Thematic approach refers to the way in
which brief information is provided about questions. This helps reader to understand
what is asked and they are able to understand concept of whole question.
 Ethical consideration: While conducting investigation, ethical consideration is very
important and personal and confidential information must not be be present infront of

others. It must try to present the information which is accurate and should not manipulate
the information to make researcher more attractive. It should be both time as well as cost
effective.
 Research budget: In order to conduct research properly and effectively there is a
requirement of some of the sources such as internet, computer so that information is
gathered in an effective manner. For this research, estimated budget is kept at £650.
CHAPTER 4: DATA INTERPRETATION
4.1 Data collection
It is the process of collecting data and drawing meaningful conclusion. There are two
methods of collecting the data namely Primary and secondary data (Litosseliti, 2018). Primary
data refers to the information which is fresh and new and is collected for the first time. Some of
the sources includes questionnaire, interviews etc. Secondary data refers to the data gathered
from already published articles like online articles, journals, books etc. In this research, both
primary as well as secondary data is used because for questionnaire we require primary data and
for literature review secondary data is used (Patten and Newhart, 2017)..
4.2 Data analysis, presentation and discussion
QUESTIONNAIRE
1.) Are you aware with the concept that globalisation create a large impact on retail industry?
 Yes
 No
2.) Do you think that globalisation give opportunity to retailers in enhancing efficiencies of
their operations?
 Yes
 No
3.) According to you, is TESCO able to face challenges of globalisation?
 Yes

 No
4.) What are the main benefits advantages gain by TESCO due to globalisation?
 Increase in trade
 Expansion of business
 Developing innovations in business
5.) As per your perception, what are major challenges faced by TESCO due to globalisation?
 Changing demand of customers
 Managing supply chain management
 Intense competition
6.) On which factors TESCO needs to concern for getting positive impact of globalisation?
 Business ethics
 Introducing diversity
 Maintaining sustainability
7.) What type of strategies TESCO should use to managing its strong position at global level?
 Planning for supply chains
 Ethical consideration
 Adhere international laws
8.) Do you think concerning on various factors of globalisation aid TESCO in getting high
competitive advantages?
 Yes
 No
9.) Which area need to be concerned more by TESCO while expanding business into emerging
marketplace?
 Current trend of global market
 Fair trade practices

 International business ethics
10.) Do you think TESCO needs to makes changes in business strategy to get high competitive
advantage in international market?
 Yes
 No
11.) Provide recommendation to TESCO to improve and increase its efficiencies of its
operational activities...
Theme 1 :- The concept that globalisation create a large impact on retail industry
1.) Are you aware with the concept that
globalisation create a large impact on retail
industry?
Frequency
 Yes 20
 No 5

Interpretation:- From the above given data it can be said that 20 out of 25 respondents
said that they are aware with the concept of globalisation and impact it has over retail industry.
But 5 respondent said that they are not aware about the impact that globalisation have over retail
industry.
Theme 2 :- Globalisation give opportunity to retailers in enhancing efficiencies of their
operations
2.) Do you think that globalisation give
opportunity to retailers in enhancing
efficiencies of their operations?
Frequency
 Yes 18
 No 7
Yes No
0
2
4
6
8
10
12
14
16
18
20
20
5
Frequency

Interpretation:- From the investigation perform it has been found that 18 out of 25
respondents said that globalisation will provide opportunities to retailers for enhancing their
efficiency in their operations. On the other side 7 respondent said that retailer not provide any
opportunity to retailer regarding the enhancing the operational efficiency.
Theme 3 :- TESCO able to face challenges of globalisation
3.) According to you, is TESCO able to face
challenges of globalisation?
Frequency
 Yes 22
 No 3
Yes No
0
2
4
6
8
10
12
14
16
18
18
7 Frequency

Interpretation:- From the above information it has been found that 22 out of 25
respondents said that TESCO will be able to face challenges that found at global market. On the
other side 3 respondents said that TESCO will not be able to face challenges at global level.
Theme 4 :- Main advantages gain by TESCO due to globalisation
4.) What are the main advantages gain by
TESCO due to globalisation?
Frequency
 Increase in trade 7
 Expansion of business 10
 Developing innovations in business 8
Yes No
0
5
10
15
20
25 22
3
Frequency

Interpretation:- From the above information 7 out of 25 respondents said that main
benefit of globalisation is that it help TESCO In increasing its trade. But 10 respondents said that
it help TESCO in its business expansion but 8 respondents said it help company in developing
innovation in business.
Theme 5 :- Major challenges faced by TESCO due to globalisation
5.) As per your perception, what are major
challenges faced by TESCO due to
globalisation?
Frequency
 Changing demand of customers 10
 Managing supply chain management 7
 Intense competition 7
Increase in trade
Expansion of business
Developing innovations in business
0
1
2
3
4
5
6
7
8
9
10
7
10
8
Frequency

Interpretation:- From the above mentioned information it has been found that 10 out of
25 respondents said that change in demand of customer is the major challenge faced by TESCO
at global level. But 7 respondents said that major challenge is related with management of supply
chain. But 7 respondents said that competition is major challenge faced at global level.
Theme 6 :- Factors TESCO needs to concern for getting positive impact of globalisation
6.) On which factors TESCO needs to concern
for getting positive impact of globalisation?
Frequency
 Business ethics 9
 Introducing diversity 6
 Maintaining sustainability 10
Changing demand of customers
Managing supply chain management
Intense competition
0
1
2
3
4
5
6
7
8
9
10
10
7 7
Frequency

Interpretation:- From the above given graph it can be said that 9 out of 25 respondents
are agree with the fact that TESCO must focuses over business ethics in order to get positive
impact through globalisation practices. On the other side 6 respondents said that it must concern
about introducing diversity in product as well as practices. But 10 respondents said that it must
focuses toward maintaining stability.
Theme 7 :- Strategies TESCO should use to managing its strong position at global level
7.) What type of strategies TESCO should use
to managing its strong position at global level?
Frequency
 Planning for supply chains 7
 Ethical consideration 6
 Adhere international laws 12
Business ethics
Introducing diversity
Maintaining sustainability
0
1
2
3
4
5
6
7
8
9
10 9
6
10
Frequency

Interpretation:- From the above given information it has been interpreted that 7 out of
25 respondents said that TESCO must focuses over strategies related with planning of supply
chain. Apart from this 6 respondents said that it must focuses toward forming strategies related
Planning for supply chains
Ethical consideration
Adhere international laws
0
2
4
6
8
10
12
7
6
12
Frequency

with ethical consideration at workplace. But 12 respondents said that they must focuses toward
adhering to international laws.
Theme 8 :- Factors of globalisation aid TESCO in getting high competitive advantages
8.) Do you think concerning on various factors
of globalisation aid TESCO in getting high
competitive advantages?
Frequency
 Yes 17
 No 8
Interpretation:- From the above given graph it has been interpreted that 17 out 25
respondents said that TESCO become able to get competitive advantage if they concern about
several factors of globalisation. Apart from this 8 respondent said that concerning factor is not
Yes No
0
2
4
6
8
10
12
14
16
18 17
8 Frequency

only thing which help it in gaining competitive advantage as they have to focus over
performance too.
Theme 9 :- Area need to be concerned more by TESCO while expanding business into
emerging marketplace
9.) Which area need to be concerned more by
TESCO while expanding business into
emerging marketplace?
Frequency
 Current trend of global market 6
 Fair trade practices 10
 International business ethics 9
Interpretation:- According to the above given information it has been assumed that 6
out of 25 respondents said that TESCO must focus toward current trend prevailing at
Current trend of global market
Fair trade practices
International business ethics
0
1
2
3
4
5
6
7
8
9
10
6
10
9
Frequency

international market which expansing its business. On the other side 10 respondents said that it
must focuses toward fair trade practices at global market but other 9 respondents said that it must
focuses toward business ethics that are consider over international business.
Theme 10 :- TESCO needs to makes changes in business strategy to get high competitive
advantage in international market
10.) Do you think TESCO needs to makes
changes in business strategy to get high
competitive advantage in international market?
Frequency
 Yes 21
 No 4
Interpretation:- From the above given information it has been interpret that 21 out of 25
respondents are agree with the fact that TESCO is required to make improvement in its business
Yes No
0
5
10
15
20
25
21
4
Frequency

strategies for achieving competitive advantage at international market. Apart from this 4
respondents said that current strategy is perfect they have just focus over performance of
employees.
CHAPTER 5: CONCLUSION & RECOMMENDATIONS
5.1 Conclusion
From the above provided information it has been summarized that globalisation is one of
the most prominent concept which is prevailing in retail industry, as number of players are
moving to global market with an aim to expand their market approach and achieve profitability.
The main focus of retail player toward globalisation is that it benefited them with expansion of
business, economical profit, brining new innovation etc. Apart from this it has been found that
majority of people are aware about the concept of globalisation and its impact over retail
industry alongside the benefit which it provides. But apart from all this, there are certain
challenges which a retailer has to face at global market such as Changing demand of customers,
Managing supply chain management and Intense competition. Hence, in order to overcome this
issue must perform proper planning for supply chain, adhere to international law and perform
ethical practices to creative its positive image in marketplace.
5.2 Recommendation
There are number of challenges that TESCO have to face while entering into global
market and in order to overcome this following recommendation can be take:
 It can perform a deep study over the cultural practices and customer expectation toward
retailer regarding the potential country this help in forming up strategies that support in
dealing with issues present in new market.
 It may focuses toward integrating the culture of new country with organisational practices
by hiring employees from the country to which it is entering.
 TESCO must deeply study the political as well as legal environment of country to which
it want to enter for avoiding risk of operations.

CHAPTER 6: PERSONAL REFLECTION STATEMENT(200)
6.1 Research methods used in project
For conducting this investigation I had used both primary as well as secondary data
collection method. Here, for primary I have used questionnaire and take review from 25
employees and on other side for secondary data I have used literature review. Apart from this to
collect information in detailed manner I have used qualitative data collection method. In addition
to this for representing this information I have used interpretivism philosophy.
6.2 Research methods that could be used
In order to conduct this investigation I have used questionnaire as a tool sue to lack of
time and budget. But for an alternative purpose interview can also be used to gather primary
information which help in getting data in more detailed manner as it involve open ended
questions.
6.3 Area of further research
Throughout this investigation I become able to enhance my skills and knowledge which
help in performing investigation in more effective manner. In future when I again get chance to
perform research over this I would be able to conduct it more effectively by making appropriate
utilisation of my knowledge regarding tools & techniques of research.