This report aims to discuss the business process management in the B&M retail store. The details of the operations management is provided in this report. The issues of the business are analysed using the soft systems methodology and suitable recommendation are provided in this report. The comparison and the contrasting of the various business models used by the company is described and the appropriate solutions are recommended to the organization. A comprehensive business process plan is provided for the working of the organisation efficiently and with the improved processes. A balanced scorecard approach is provided in this report for the understanding of the business process post the implementation. Lastly this report concludes with the appropriate conclusion for the report.
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