Business Operations and Systems

Running head: BUSINESS OPERATIONS AND SYSTEMS
BUSINESS OPERATIONS AND SYSTEMS
Name of the Student
Name of the Organization
Author Note

BUSINESS OPERATIONS AND SYSTEMS1
Table of Contents
Introduction..........................................................................................................................2
Part A...................................................................................................................................3
Operations management...................................................................................................3
Part B:..................................................................................................................................8
Root definition.................................................................................................................8
CATWOE analysis...........................................................................................................9
Business process plan.......................................................................................................9
Part C.................................................................................................................................10
Balanced scorecard approach.........................................................................................11
Conclusion.........................................................................................................................16
References..........................................................................................................................17

BUSINESS OPERATIONS AND SYSTEMS2
Introduction
This report aims to discuss the business process management in the B&M retail store.
The details of the operations management is provided in this report . The issues of the business
are analysed using the soft systems methodology and suitable recommendation are provided in
this report. The comparison and the contrasting of the various business models used by the
company is described and the appropriate solutions are recommended to the organization. The
Root Definition, CATWOE and the rich picture is provided in this report for the problems of the
organisation as well as the solutions for the organisation. A comprehensive business process plan
is provided for the working of the organisation efficiently and with the improved processes. A
balanced scorecard approach is provided in this report for the understanding of the business
process post the implementation. Lastly this report concludes with the appropriate conclusion for
the report.

BUSINESS OPERATIONS AND SYSTEMS3
Part A
Operations management
Operations management involves the administration of the business process and practice
of an organization to increase the work efficiency of the organization. The motive of the
operations management is to maximize profit of the organization by converting human labor into
efficient work. It is the responsibility of the operation team to chart out strategies to maximize
profit for the organization by reducing and balancing cost (Gallino and Moreno 2014). The
responsibilities of the operations management include handling strategic issues, project
management methods, determining size and spread of the manufacturing unit and lastly
implementing information technology solutions to the operation system. Additional operational
problems for the operation management include supervising working of the inventory levels,
acquisition of raw materials, material handling ad quality handling and also maintenance
policies. A significant duty of operations management is to minimize disposal waste and
maximized utilization of resources available (Martins, Amorim and Almada-Lobo 2018). The
operations team of the organization is responsible to maintain logistics and management of the
inventory by supply chain. For the development and expansion of an organization, the operations
team studies the recent national and international trends, demand pattern and the resources
available for production. The entire process of work needs to be cost effective, in budget, on time
and deliver according to customer expectations. An additional important trait of operations
management is the delivery of goods and services in the stipulated time and maintains high
quality of product served (Basrawi, Yamada and Obara 2014).

BUSINESS OPERATIONS AND SYSTEMS4
Operations management is a multi disciplinary functional sector in an organization with
the support of both marketing and finance. This multi disciplinary area needs the management be
well acquainted with wide arenas of disciplines. The operations management is required to have
knowledge about the worldly methods, updated with the market policies and trends, strategies to
maximize profit, planning an production. The components of operations management include
several important factors and points (Wautelet and Kolp 2016). The initial talent of the
operations management team is to forecast trends and pattern. For this, organizational data, facts
and figures are used. The second important component is location strategies. To know how will
the company can perform and succeed off shore is important before outsourcing services. Strong
understanding of the offshore markets, oversees product base and vertically differentiated
locations. Third component of operation management is maintenance. Strategies to reduce failure
frequency in the production system and improvement of the product produced. Purchasing is
another factor which can be decentralized, centralized or even combined. Fifth component
include scheduling of the task, equipment or labor force. Sixth is TQM or Total Quality
Management which enables the working of the organization towards nullifying defects inside the
organization (Shumate, Hsieh and O’Connor 2018). Quality is the seventh factor, and it is
important to meet customer expectations when producing services and items to the customer.
Eighth is time management, to deliver the deliverables in the expected time. Ninth is to
strategically plan the requirements of the material needed for the production. This is an important
component of operations management as the inventory should be managed effectively to ensure
cost reduction in the process (Abadi et al. 2018). Tenth component is system and process
performance which is measured on capacity utilization, examination of the processes or

BUSINESS OPERATIONS AND SYSTEMS5
production. Lastly the proper management of the inventory within the organization to set the
process movement.
B&M understands the drive of the customers and hence they benefit and can easily
maximize profits (Xing, Ness and Lin 2013). The company performs surveys, and record their
actions and reactions to improve the services of the company. The company tries to capture the
ideas of the customers, their needs to develop opportunities and help the customers greatly.
B&M understand the value proposition. The customers are valued greatly by the company and he
valuation equals the benefits of the products or services minus the cost. B&M closely monitors
and understands the services or products they create for them and also how the customers can
benefit extensively from the services provided by the company (Peng, Quan and Zhang 2013).
The service they are providing and the cost they incur for the services they deliver to the
customer. The needs of the customer are analysed and the company takes actions to meet the
expectations of the customers. Customer analysis is done by the company to get a complete
knowledge of the customer behavior at the store. The company constantly updates itself and the
services they provide to retain customers. The customer analysis done by the company identifies
the unique customers and works to retain the customers. Different customers will have varying
perceptions of value relative to the competitors of the company, based on geographic proximity.
The company offers value maximization to make the customers realize the value of the product
they are receiving. The customers who are satisfied by the services perceive the values
differently and appreciate the offerings of the company (Hennig-Thurau and Hansen 2013). The
sales and market of the company is disproportionately allocated. The company has invested in
R&D to develop strategies and methods to develop product and services that will in turn provide
get return for the company. The company allocates their growth capital towards newly launched