Importance of Quality Management for Subway

Business Organisation

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
What is quality............................................................................................................................3
Why is quality important for company.......................................................................................3
What do you mean by good quality management.......................................................................4
Does company use any quality management software. Why?....................................................5
Advantages of quality for Subway..............................................................................................6
Disadvantages of quality for Subway.........................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
For the successful and sustainable development and growth of business in the competitive
market it is important to manage the quality of products and services it provide to its customers
which will help the company in gaining a competitive advantage in the market. Quality plays an
important role in satisfying the needs and wants of customers in an efficient manner which will
help in repetitive purchase of products by the customers (Shah, Shamail and Ahmad Akhtar,
2015). It also helps in generating long-term revenue for company thereby increasing the
profitability of the business. In this report importance of quality in reference to Subway which is
an American privately-owned restaurant franchise and mainly deals in submarine sandwiches
and salads will be discussed. The restaurant is the fastest growing franchises in the world which
means that quality management is important for the company. Furtherv the use of quality
management software will be discussed along witrh the advantages and disadvantages of quality.
MAIN BODY
What is quality
Quality refers to the measurement of the goodness of a thing in comparison to other
similar thing which helps in determining which item is better. To maintain the quality of
products set standards are followed which helps in making the goods and services produced by
the company free from defect, deficiencies and variations. This helps the company in producing
uniform product line so that a similar quality of all the products can be maintained. Quality of
products helps in increasing the customer experience and adds value to the money they spend in
order to purchase the company products. Quality plays an important role in giving a competitive
advantage to the company (Ross, 2017).
Why is quality important for company
Quality is important for organization because it directly or indirectly helps in building
loyal and trustworthy customers with the product and services. The explanation regarding why
quality is important for a firm are discussed as under:
Meet client's expectations: In the open market place firm is focusing on providing high
quality goods and services to the end users so as to achieve expectation level of the customers on
priority level. Sub-way management is concentrating on providing good quality foods of the