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(solved) Business Proposal Doc

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Added on  2020-03-28

(solved) Business Proposal Doc

   Added on 2020-03-28

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1Business proposal on improving performance through feedback at Opal-Mart<Student ID><Student Name><University Name>
(solved) Business Proposal Doc_1
2Background, scope, and purpose:Rationale for conducting communication training The communication training has been designed with the objective to improve the staffperformance of Opal-Mart by adopting a better feedback mechanism. For the effectivefunctioning of a retail organization, a two-way communication is a necessity so that themanagement and staff members can share their concerns and issues with each other. As perAsante, the enhancement of the feedback model would help the business to have a one-on-one interaction with the employees (Asante, 2013). Even though cultural diversity exists inthe firm, the simple and transparent dialogue session would motivate the staff to enhancetheir service quality in the retail firm. The current communication barrier is due to theineffective model of upward and downward feedback. In the competitive retail environment,such gaps between the staff, the store managers, and the management team can have anadverse impact on the overall business performance (Alvesson & Sveningsson, 2015). Scope of the trainingAccording to Crowley & Heyer, the training would basically involve the entire staff team, thestaff managers, and senior managers. The thorough involvement of the concerned partieswould be necessary so that the problem areas of the staff could be identified and measurescould be taken to enhance their performance (Crowley & Heyer, 2015). The involvement ofthe staff team is integral in the training process since they are the ones who directly come incontact with the store customers. Similarly, the senior executives that fail to comprehend thesignificance of upward feedback must be involved in the activity. The staff managers wouldact as the link between both the extremes so that the feedback can flow in a two-way model(Fullan, 2014). Purpose of the communication trainingThe fundamental purpose of the communication training would be to bridge the gap thatexists between the staff of Opal-Mart and the employers including the staff managers andsenior management team. In order to enhance the performance of the store employees andinculcate a healthy communication habit, a multi-way feedback model could be introduced.This would help the management to understand the issues of the staff. The managers couldadopt the positive criticism method to motivate the employees to improve the quality of the
(solved) Business Proposal Doc_2

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