Communication Training for Effective Dialogue in Opal-Mart

ORGANIZATIONAL
DIALOGUE: THEORY
& PRACTICE
Opal-Mart

Communicational Training
 Communication training or communication skills training is used by the
Opal-Mart company to improve and enhance the skills for the effective
communication.
 The two-way communication is must for the managers and staff in a
retail organization.

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 The communication training is designed to bring
the improvement in the staff performance of the
Opal-Mart.
 The modest and clear dialogue sessions will
encourage the staff to improve their service
excellence.

Scope of the Training
 Training would comprise the complete staff, senior managers,
and staff managers as per Crowley & Heyer.
 The involvement of the concerned parties is necessary to
identify the problems of employees and to take proper measures
that help the company in enhancing performance.