This document is a compilation of various sources related to social media usage and management in business and education. It includes a list of references from academic journals and books, as well as online resources. The assignment appears to be focused on understanding the role of social media in business and educational settings, including its impact on communication, customer engagement, and innovation. The provided sources cover a range of topics, from the benefits of social media in market research to its use in new service development. The document also includes a list of references and online resources for further reading.