Essay on Business Resources - Tesco
Added on 2020-07-22
11 Pages3083 Words43 Views
BUSINESS RESOURCES
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Recruitment documentation used in Tesco company...........................................................1P2 Main employability and personal and communication skills required .................................2TASK 2............................................................................................................................................3P3 Physical and Technological resources required in operation at Tesco..................................3TASK 3............................................................................................................................................4P4 Sources of internal and external finance for Tesco ...............................................................4TASK 4............................................................................................................................................5P5 Interpret contents of trading, profit and loss and also balance sheet for Tesco.....................5P6 Illustrate use of budgets as a means of exercising ................................................................7P7 Financial state of business.....................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONAn economic or productive factor required to accomplish an activity, or as means toundertake an enterprise and achieve desired outcome. Three most basic resourceare land, labour,and capital; other resourcesinclude energy, entrepreneurship, information, expertise,management, and time (Granovetter, 2010). Tesco company is a big grocery company. Itprovides toys, grocery items, clothes, electronics etc. In this report, mentioned about thedocumentation of recruitment which are used in Tesco. There are main employability, personaland communication skills are required at the time of applying for a particular job role. In acompany, there are some requirement of technological and physical resources in the operation ofTesco. In this organisation, there are some internal and external finance sources which arenecessary. This company interpret the content of a trading and also profit and loss account andbalance sheet to know the income and expenses.TASK 1 P1 Recruitment documentation used in Tesco companyJob Title- Customer service manager at Tesco Job description – Customer service managers at Tesco are there to ensure that customersare satisfied with the service they are being given, they also need to ensure that other staff arecomplying with the businesses policy to provide excellent customer service (George and Bock,2011). Customer service managers will also help develop and implement the specifics of theorganisations customer service policy, find ways to measure customer satisfaction, improveservices, manage a team of customer services staff and handle enquiries from customers. Requirements of the job that Tesco want the customer service employees to have: Soft skills Communication skills – needs to be sufficient enough to be able to help andinform customers and instruct colleagues on customer service policiesListening skills – to understand what customers need and listen to input fromother colleagues on how to improve customer service Problem-solving skills – be able to address any issues that are bought up fromeither colleagues or customers Confidence, patience, politeness, tact and diplomacy 1
Motivational skills – helps with the ability to lead a team of customer serviceassistants.Creative thinking skills – gives the ability to come up with new improvementsto the customer service policies (Astrachan, 2010). An ability to work well under pressure.Organisational skills and planning skills. Good personal presentation – as will be working face-to-face with customers A commitment to improve your own personal customer service skills on anongoing basis. Time management. Hard skills (not necessary but desirable) Business studies degree Consumer studies degree Management studies degree Marketing degreeP2 Main employability and personal and communication skills required In Tesco company, it is necessary to have the employability, communication and personalskills at the time of applying for a particular job profile.Employability skills- These skills can be defined as a skills that a person needs to havein order to get a job and/or be effective in the job role he or she has. Such skills allow theemployee or person to have a mutual and friendly relationship with colleagues or the managerthus if there are any problems that arise they will be resolved efficiently (Aspara Hietanen andTikkanen, 2010). There are many examples of employability skills that employees or peopleapplying for jobs should possess which include; qualification and experience that are directlylinked to the job that is being applied for. Personal skills- It can be defined as a skills that a person may possess but doesn’tnecessarily need when applying for a specific job role. There are many examples of such skillswhich would benefit the business including speaking different languages, trustworthy and havinga sense a humour. It is good if employees or applicants possess such sills when applying for a jobas it will make them more likely to get the job as it shows the employer other skills that the2
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