Impact of Change Management Report - Cafe Portrait

Added on - 23 Jan 2020

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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Profile, Strengths and weaknesses of Cafe Portrait..............................................................11.2 Business analysis on measuring performance level..............................................................3TASK 2............................................................................................................................................42.1 Appropriate actions to overcome the weaknesses.................................................................42.2 Ways of maintaining and strengthening the performances...................................................52.3 Areas in which business can be expanded............................................................................5TASK 3............................................................................................................................................63.1 Existing objectives and plan of the Cafe Portrait..................................................................63.2 Revising business plans to incorporate appropriate changes................................................73.3 Action plan to implement the changes..................................................................................7TASK 4............................................................................................................................................84.1 Impact of changes on the business and its personal..............................................................84.2 Ways to manage changes with in Cafe Portrait....................................................................94.3 Monitor improvement in performance of business over the time.......................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
Illustration IndexIllustration 1: Kotter's Change Model............................................................................................10Index of TablesTable 1: Profit made by Cafe Portrait in 5 years.............................................................................4Table 2: Sales done by Lantana Cafe and Cafe Portrait in five years..............................................4Table 3: Analysis employees performance level in 2015................................................................5Table 4: Gantt Chart for 10 weeks.................................................................................................111
INTRODUCTIONSmall business enterprise can be determined as a business in which small number ofemployees work together to provide satisfaction to customers by proving them products andservices. This type of businesses have a low volume of sales and are privately owned. Theseenterprises are classified on the basis of number of employees, net profit, value of assets orannual sales (Bridge and O'Neill, 2012). Present report is about Cafe Portrait which is a smallbusiness enterprise located at Edinburgh. It is a place where people can enjoy lunch, cake andcoffee. Its provides variety of coffee, tea, cakes, meals which are helpful in satisfying theircustomers and in providing them different options (Cafe Portrait, 2015). This report covers theover all performance of this enterprise. Further, it covers the changes which can be made bymanagement for this enterprise. Moreover, it covers the revised business objectives and plans toincorporate the proposed change. Lastly, it also covers the impact of change management on theoperations of the management.TASK 11.1 Profile, Strengths and weaknesses of Cafe PortraitFollowing are the profile, strengths and weaknesses of Cafe Portrait:Profile:Name and address:Cafe Portrait, 1, Queen Street, Edinburgh EH2 1JD, Scotland.Phone Number:+44 131 624 6421Employees:22Annual Sales:£4, 28, 000Operated by:Cafes by Heritage Portfolio.Email:cafeportrait@heritageportfolio.co.ukFollowing are the mission and vision of Cafe Portrait:Mission:Main aim of this enterprise is to provide quality services and hygienic food to theircustomers. They ensure that the customers receive professional and friendly services. Further,they aim at maintaining comfortable and healthy environment to their customers as well as theircustomers (Malhotra and Temponi, 2010). Lastly, they focus on providing nutritious, hygienicmeal and that also in affordable price.2
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