Case Management Approaches, Standards, and Diverse Client Populations

This article discusses case management approaches, standards, and diverse client populations such as Aboriginal and/or Torres Strait Islander people, children and young people, culturally and linguistically diverse (CALD), LGBTI, older people, and people experiencing or at risk of homelessness. It covers topics such as the history, protocols and systems, considerations, and special needs of each group. The article also includes information on evidence-based practice, decision-making processes, and mandatory reporting requirements.

Complex case requirements
Name:
Institution:
Date:

1. Match the description with the correct model case management by writing the
corresponding letters with spaces provided
a) A brief approach to case management where workers attempt to help clients identify
their broker support services and the client’s needs.
 Brokerage case management
b) Utilizes the commonly accepted functions of case management which is characterized
by closer involvement between the client and the organizations management
 Intensive case management
c) Assumption of a comprehensive role for a team of case managers by providing
services such as family consultations, crisis intervention and skills building(Bouzidi,
et al 2018)
 Assertive community treatment case management
d) Provides outreach and a direct service in counselling services with a smaller case load
without a team approach
 Generalist case management
e) Combines rehabilitation or clinical activities combined with case management
 Clinical case management
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f) Focuses on self-direction, clients strength, and use of information on informal help
networks.
 Strengths-based case management(Bouzidi, et al 2018)
2. Briefly explain the Case Management Approach diagram shown below.
The case management approach above shows different approaches that are used in integration
of the case management approach. There are five approaches which are
1. Client based- this is centred on a client in case management approach.
2. Strength base- this is a case management approach centred on strength.
3. Inclusive approach- this is all the management involving all stakeholders inclusively
4. Holistic- it is similar to inclusive, where all the approaches are holistically or wholly
considered(Bouzidi, et al 2018).
5. Evidence based- this is shown as evidence collected in case management.
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In case management approach, all these approaches are used in client management relations.
3. Illustrate the requirements of evidence based practice using a Venn diagram
In evidence based practice; the Venn diagram shows a three component system which
include; patient values and clinical expertise(Jayatilleke, Lai, & Reed, 2018)
4. Choose three true statements about the purpose and scope of case management
standards practice in Australia
a) The standard of practice is designed to enhance the practice of case management
b) Standards of practice provide a basis for quality guarantee, expectations and
accountability for clients, employers and other professionals.
c) Standards of practice reinforce current practices and are designed to provided
objectives and guidelines to assist the case manager in competently practicing case
management.
5). Mandatory reporting requirements and format related to community services:
Who is mandated to report?
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State/Territory: Melbourne
Legislation: community service legislation
Reporting template used in your state/territory
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Link: https://www.google.com/search?
q=reporting+template+of+community+service+work&tbm=isch&source=iu&ictx=1&fi
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r=z-EP-SFdhAJkRM%253A%252CNKrSmMGG9zzRiM%252C_&vet=1&usg=AI4_-
kSCLcPoZJ2ZDcpn-
U46Okuh3h6GJA&sa=X&ved=2ahUKEwir96WO7NbiAhUFJhoKHbSvBj4Q9QEwAX
oECAUQBg#imgrc=z-EP-SFdhAJkRM:
6). Identify 2 risks of harm relating to duty of care in these groups and the
responsibilities as case managers
a. Children and young people
Risks of harm Responsibilities
1. Emotional risks My responsibility as a case manager is to
ensure that children and young people are
protected from any risks or harm associated
with emotional and psychological well-being.
This may be caused by stress, social grouping
or sexual risks(Gallego, 2016,).
2. Psychological risks
b. People with a disability
Risks of harm Responsibilities
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1. Risk of physical harm The responsibility I have as a manger is to
protect people with disability and protected
them from any risks or harm associated with
emotional and psychological well-being. This
may be caused by stress, social grouping or
sexual risks.
2. Emotional and psychological risks
c. People experiencing domestic violence
Risks of harm Responsibilities
1. Emotional risks People experiencing domestic violence
experience great emotional and physical
torture. My responsibility is to ensure that
they do not suffer harm or risks associated
with domestic violence by offering
counselling and other types of help.
2. Physical torture risks
d. A situation of elder abuse
Risks of harm Responsibilities
1. Risk of being depressed My responsibility as a case manager is to
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ensure that children and young people are
protected from any risks or harm associated
with emotional and psychological well-being.
This may be caused by stress, social grouping
or sexual risks.
2. Emotional risk
e. Someone contemplating suicide
Risks of harm Responsibilities
1. Death Suicidal people have risks of killing
themselves and being hopeless in life. My
responsibility as a case manager is to help
them see how life is precious and how they
will never be replaced by someone else on
earth. I can also offer guidance and
counselling to them and rehabilitation
facilities.
2. Abandonment and hopelessness
3.
Question 7
Q7 ) Answer the questions below
Define Family structures and family dynamics
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2. Answer the questions below:
a. Define family structure and family dynamics.
b. List and describe two (2) types of communication patterns followed by families.
c. Describe the three (3) types of decision-making processes utilised by families.
a. Family structure is considered as the family support system that involve two adult
and married individuals who provide care and support to their offspring. The nuclear
family structure is the basic unit of a family(Jayatilleke, Lai, & Reed, 2018)..
Family dynamics are the relationship patterns and interactions between family
members. Dynamics are unique although families have similar patterns.
b. 1. Conversation pattern- where the family have an active verbal or non –verbal
communication patterns between members.
2. Conformity orientation patterns- where members conform to the communication in
progress. E.g follow whatever their father says.
c. 1. Knowledge based-decision making- where knowledge is used to make decisions
2. Experience based decision making-where for example the parent’s makes decisions
for their children based on their experience in life.
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3. tacit and explicit- this is also based on both knowledge and experience
8. Complete the table below by providing the:
 brief history (if applicable)
 protocols & systems
 considerations
 special needs
of the following diverse client/population:
a. Aboriginal and/or Torres Strait Islander people
b. children and young people
c. culturally and linguistically diverse (CALD)
d. lesbian, gay, bi-sexual, transgender, intersex (LGBTI)
e. older people
f. people experiencing or at risk of homelessness
g. people with a disability
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History and background of aboriginals and torrent people
The history of indigenous aboriginals and torrent people dates back to 65,000 years ago.
Their origins remain a debate and some anthropologists believe that they arrived as part of
the earliest human migrations in Africa. Their evidence of linguistic and genetic change is
traced between trade with others and intermarriages.
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Aboriginal and/or Torres Strait Islander people
History
Protocols & systems
Guidance: Provide at least three
(3) cultural protocols & systems
that may apply when working
with ATSI people.
Considerations
Guidance: Provide at least three
(3) things workers need to
consider when working with this
group.
Special needs
Guidance: List any needs that
may relate specifically to the ATSI
people, i.e., support, type of
services, etc.
Sociology 1. respect of their culture
2. cultural integrity and
communication
3. confidentiality
1. cultural background
2. uniqueness
3. knowledge and
language
1. resources
food
education
Children and young people
History Protocols & systems
Guidance: Provide at least three
(3) agreed protocols for
Considerations
Guidance: Provide at least three
(3) things that workers need to
Special needs
Guidance: Provide at least three
(3).
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collaborative practice in child
protection.
consider when working with
children and young people.
List any needs that may related
specifically to children and young
people, i.e., support, type of
services, etc.
**No need to fill out this column
1. knowledge of the
children
2. educational
background relating to
child protection
3. good relationship with
children
1. modern culture
2. relationship and
socialization
3. Current trends with
young
1. Love
2. Care
3. Listening
Culturally and linguistically diverse (CALD)
History Protocols & systems
Guidance: Provide at least three
Considerations
Guidance: Provide at least three
Special needs
Guidance: Provide at least three
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(3) that may apply when working
with culturally and linguistically
diverse individuals.
(3) things workers need to
consider when working with CALD
individuals.
(3).
List any needs that may related
specifically to working with
CALD clients.
1. respect of their culture
2. cultural integrity and
communication
3. linguistically
knowledgeable
1. uniqueness and culture
2. knowledge
3. integrity
1. knowledge of their
language(basic)
2. basic knowledge of their
culture
3. willingness to interact
Lesbian, gay, bi-sexual, transgender, intersex (LGBTI)
History Protocols & systems
Guidance: Provide at least three
(3) that may apply when working
with LGBT individuals.
Considerations
Guidance: Provide at least three
(3) things that workers need to
consider when working with
Special needs
Guidance: Provide at least three
(3). List any needs that may relate
specifically to working with
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LGBTI individuals. LGBTI clients.
1. knowing and accepting
them as they are
2. non-judgemental approach
3. liberal view
1. challenges they face
2. their view of their
sexuality
3. uniqueness
1. knowledge about
LGBTI
2. cultural orientation
3. sexuality
Older people
History
Protocols & systems
Guidance: Provide one (1)
prevailing protocol in your
state/territory that responds to the
service needs of older people.
Considerations
Guidance: Provide at least three
(3) things that workers need to
consider when working with the
elderly.
Special needs
Guidance: Provide at least three
(3). List any needs that may relate
specifically to working with older
client.
**No need to fill out this column State/territory: Melbourne
Protocol/systems:
1. integrated health care
1. Well trained to handle the 1. Emotional intelligence
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system
2. ensure trained staff to
handle them
3. Basic knowledge and
competencies
elderly
2. Emotional intelligence
3. Care and humility
2. Patience
3. Integrity and honor
People experiencing or at risk of homelessness
History
Protocols & systems
Guidance: Provide one (1)
prevailing protocol in your
state/territory that responds to the
service needs of people
experiencing or at risk of
homelessness.
Considerations
Guidance: Provide at least three
(3) things that workers need to
consider when working with
people experiencing or at risk of
homelessness.
Special needs
Guidance: Provide at least three
(3). List any needs that may relate
specifically to working with
people experiencing or at risk of
homelessness.
**No need to fill out this column State/territory:
1. Well trained to handle the
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Protocol/systems:
1. integrated health care
system
2. ensure trained staff to
handle them
3. Basic knowledge and
competencies
elderly
2. Emotional intelligence
3. Care and humility
1. Well trained to handle the
elderly
2. Emotional intelligence
Care and humility
People with a disability
History
Protocols & systems
Guidance: Provide one (1)
prevailing protocol in your
state/territory that responds to the
service needs of people with
disability.
Considerations
Guidance: Provide at least three
(3) things that workers need to
consider when working with
people with a disability.
Special needs
Guidance: Provide at least three
(3). List any needs that may relate
specifically to working with
people with a disability.
**No need to fill out this column State/territory:
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Protocol/systems:
1. integrated health care
system
2. ensure trained staff to
handle them
3. Basic knowledge and
competencies
1. Well trained to handle the
elderly
2. Intelligence of emotional
well being
3. Humility and care
1. Well trained to handle the
elderly
2. Emotional intelligence
3. Care and humility
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Running head: COMPLEX CASE REQUIREMENTS
Question 9. List three (3) examples of each of the following as they apply to Community
Services in your state/territory:
a. Specialist services and support available
b. Networks available
c. Examples of local services and supports available in your state/territory
a. Specialist services and support
Specialist services and supports are mentioned below,
● Healthcare services to older people
● Education and learning opportunities for poor children
● Mental health services to disabled people
b. Networks
● Healthcare organizations, not-for-profit firms, and government
● Educational institutes, NGOs and Australian government
● Healthcare organizations, counsellors, churches, and the Australian government
c. Local services and supports
State/Territory: New South Wales, Australia
Examples
● Aged & Community Services
● St Vincent de Paul Society
● LiveBetter Community Services
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Running head: COMPLEX CASE REQUIREMENTS
10. Funding for organisations can be accessed in a number of ways. Briefly explain the
following:
 Commonwealth-direct funding
 Commonwealth-State Agreements
 State/Territory-direct funding
a. Commonwealth-direct funding
This means that funding to support community service is done directly from the
commonwealth meaning that there are no middle parties or any intermediary parties
involved.
b. Commonwealth-State Agreements
Commonwealth sate agreements are agreements within commonwealth countries
headed by the Queen of England. They are agreements made to support community
service which are aligned within the community.
c. State/Territory-direct funding
This is direct source of funding from a particular state e.g Melbourne or Sydney
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Running head: COMPLEX CASE REQUIREMENTS
11. Identify three (3) occasions when a service may need to refer a client to another
service provider.
1. When the difficulty the client is facing is outside the clients knowledge base
2. When the security of the service provider is at risk
3. When the therapy used is outside the base or not suitable for the client
12. Explain the following formal processes used in case management for information
sharing and planning?
a. Case conferences
b. Case review meetings
c. Formal briefings on client progress
a. Case conferences
1. Case conferences is a formal processes where in case management a client is held
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Running head: COMPLEX CASE REQUIREMENTS
in a conference talk
b. Case review meetings
This is to review and analyse a case and its current outcomes
c. Formal briefings on client progress
This is a brief of the progress a client has gone through. It is the illustration of the
progress made by the client.
13. What are the relevant documentation protocols/requirements observed by Community
Services case managers?
1. Case management plan document
2. Assessment document
3. Evaluation and monitoring document
4. Progress and modification in case management
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Running head: COMPLEX CASE REQUIREMENTS
14. What are the requirements and boundaries of a case manager’s coordination role in
the community services?
Guidance: Provide at least five (5).
1. Planning
2. Managing and coordinating complex needs
3. Evaluation of services
4. Delegation of roles to different people
5. Making and authorizing payments
15. In 150 words, summarise the principles and practices 0f planning for individuals
with complex needs.
The principles of planning and practices for people with complex needs are new systems that
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Running head: COMPLEX CASE REQUIREMENTS
are required to provide support to individuals in a community with complex needs. The new
system will have different features and functions that can be able to provide proper support to
the community. Moreover, some specific guidelines need to be followed by the organization
or case manager during the planning process. Different complex needs are faced by clients
suffering from intellectual disability and mental health. Organizations like national disability
insurance agency have to play certain roles to effectively support these individuals. The
organization needs to conduct an assessment of the needs and plan accordingly. As per the
planning, provision of required support must be provided to the individuals through plan
management. In addition, regular monitoring and review must be conducted to meet the
complex needs of individuals in a community. Hence, appropriate support to community can
be provided through meeting different complex needs of individuals.
16. In 150 words, summarise the principles and practices 0f working across multiple
services.
The organization needs to work promptly and maintain a balance while working across
multiple services. A number of volunteers need to be increased to provide proper support to
the individuals of a community with a variety of needs. There are different barriers that need
to be faced while working across multiple services like incapability of the volunteers.
Moreover, while working across multiple services gathering of resources is a vital necessity
(Harp, Scherer & Allen, 2017). Shortage of resources can create a barrier in providing
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Running head: COMPLEX CASE REQUIREMENTS
community support. Collection of resources can help to fulfill needs of clients and different
services and supports can be provided. This can be done through strategic planning and
reviewing the structure of the organization providing community services. This needs to be
done to avoid different challenges like shortage of resources, inefficiency of volunteers and
others. Moreover, confusion can be avoided that occurs while providing different services
simultaneously.
17. What are the issues/concerns/barriers that may cause client confusion when they are
accessing multiple services?
The below three facts can be considered as concerns that may cause client confusion in cases
they are handling multiple services,
● Poor communication from the end of community service providers
Community service providers often offer multiple services and miscommunication case client
confusion when trying to access multiple services. Every organization maintains some
specific rules and policies to serve better to their clients. However, lack of training and
education in staff may cause miscommunication and clients may get confused while receiving
community care. Due to this reason, poor communication between clients and service
providers may be considered as the main reason behind client confusion (Acharya et al.
2017). For example, St Vincent de Paul Society is concerned with providing community
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Running head: COMPLEX CASE REQUIREMENTS
services. However, this firm needs to train volunteers and members to improve their
communication skills to avoid creation of client confusion.
● Lack of proper description of a variety of offered services
Many of the community service providers fail to describe their services. Lack of campaigning
leads to insufficient knowledge clients regarding a variety of services. They get confused to
determine their needs of services and fail to choose the appropriate one. Insufficient
description prevents clients to understand the perspective of clients and they fail to evaluate
the efforts that are being put by the community service providers. On the other hand, they fail
to understand the benefit of having particular community services. As suggested by
Petsoulas, Peckham, Smiddy & Wilson (2015), it is important to describe services with
simple content by mentioning prior benefits.
● Failure of service providers to control
Lack of control may create client confusion while accessing multiple community services.
For example, a lack of skills in volunteers allows shifting of control to the clients. They get
confused and create a mess. According to Alley, Asomugha, Conway & Sanghavi (2016),
this kind of situation can be avoided through improving overall control. Service providers
must train their staff to verify the authenticity of the client. For example, if an organization
plans to provide education to poor children, volunteers must ensure that only needy people
are getting this service. The entire program must be controlled by the volunteers so that
clients can receive the service without getting confused. Effective controlling may help
clients to select the appropriate service that they require.
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Running head: COMPLEX CASE REQUIREMENTS
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18. What are the issues faced by clients, their family and carers when accessing multiple
services?
1. Problem dealing with the client because many of them have mental issues
2. High cost associated with care giving
3. Relapse into the original state and the cycle continues
4. Sometimes the therapy given may not be good for the client
5. Fatigue associated with care giving
19. What are the impacts of service duplication to clients, families and carers?
Poor coordination of the support process: Duplication of service can cause poor
coordination between clients, families, and carers. This occurs when duplicate occurs in
different support activities and practices, and improper communication occurs between both
parties, which ultimately impact the service process. Duplication of different essential
services decreases efficiency of the support system that creates confusion. This reduces
coordination between families and carers.
Unable to meet complex needs of clients: If duplication occurs in vital services then
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Running head: COMPLEX CASE REQUIREMENTS
different complex needs of clients cannot be fulfilled. Duplicity in the support services by
community service providers decreases their capability to provide support to clients. This
reduces satisfaction rate of both clients and their families.
Increase in disorders can happen like mental disorder: Duplicacy decreases effectiveness
of the support activities that can increase the disorders. Different emotional disorders like
anger, fear, and depression cannot be mitigated through duplicated service, proper support
system need to be designed by analyzing the complex needs of clients. Hence, community
service must be free from any type of duplication.
Impact in expectation of clients and families: It can be seen that duplication means
conducting a task that has already been done before. Client and their families expect
innovative support and services that can improve the physical or mental condition. Hence, an
impact on satisfaction and expectation level can be seen through duplication of services.
20. Identify and explain at least three (3) impacts of generational abuse to individuals
who have experienced this.
1. Emotional difficulties such as anger, fear, anxiety, self-low esteem and sadness
2. Problems with abuse of drugs and alcohol due to post traumatic stress
3. Mental health challenges such as eating disorders, sleeping disorders, depression, self-
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Running head: COMPLEX CASE REQUIREMENTS
harm and suicidal thoughts.
21. What are the impacts of welfare dependency to individuals?
1. Creation of a culture of dependency within the family
2. Causes the snowball effect within generations
3. Transmission of welfare dependency from parents to their children
4. Serious economic consequences for the future of the kids.
22. What is the basic feature of multiple and complex needs affecting client groups?
1. Chronic illness is a basic feature
2. High care cost associated with this groups
3. Complex care associated with this group
4. A lot of additional support on daily basis.
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Running head: COMPLEX CASE REQUIREMENTS
1. Establish coordination function
1a.
Email
From: HR
To:All employees
Subject: New services
The purpose of this email is to inform you of the taking effect of the new services that have been
introduced by the organization based on the meetings that have been held by the management.
All of you are aware of these services as you have been part and parcel of its formulation.
Therefore, this is just a reminder to ensure everyone align themselves to the new services in
order for us to serve our clients well.
Thanks
HR
1b
Report
The new services will require each of the individuals in the work place to perform various tasks
that are geared towards enhancing the efficiency of the services. The marketing department will
be tasked with ensuring that the services are well advertised to the public in order to boost sales.
The general employees will ensure that they offer the best quality of service to the clients
through numerous interactions and convincing techniques. The management will supervise the
whole delivery of the services to the clients.( Bouzidi, Haddar, Abdallah,& Haddar,2018)
1c
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Running head: COMPLEX CASE REQUIREMENTS
There is need to develop a plan to capture all the services and the timeframes that will be
required for this services. The company will be offering IT support services which will include
provision of soft wares and the upgrading of the soft wares from time to time. The service is
appropriate as it will enable the clients to be in touch with the technological advancements
through the upgrades of their system. The time frame is not defined as the service depends on the
invention of more updated soft wares thus it will vary from time to time. The expected outcome
is that the services will provide the clients with a more reliable computer services that will take
care of their needs. (Gallego, Chalé-Góngora, Llorens, Fuentes, Álvarez, Génova,& Fraga,2016)
1d
From:IT manager
To:account manager
Subject:funding for services
This is to inform you of the urgent requirements that we need in order to ensure that the
provision of the services is not interferedwith. I have attached the necessary budget estimates
that we require in order to ensure the smooth process of service provision. It is my hopethat you
consider our request soon enough.
Yours,
IT manager
From:Account manager
To:IT manager
Subject:Funding for services
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Running head: COMPLEX CASE REQUIREMENTS
Thank you very much for your email. I am pleased to inform you that we have already done our
budget estimates and the requirements that you had requested for have been fully incorporated.
The funds will be available to you as soon as it is signed off by the director
Thanks,
Account manager
2. Support the clients to access multiple services
2a
Workplace policy
The organization shall ensure that the needs of the clients are accorded the first priority at all
times.
The duty of the organization is to ensure that the clients are supported in full through the services
that will be offered by the organization.
The various departments are to ensure they coordinate together in order to ensure the provision
of quality services.
The framework of the service guidelines should be shared across the departments in the
organization to ensure everyone is aware of the standards for service provision. (Jayatilleke, Lai,
& Reed,2018)
2b
Minutes of meeting on coordination with the client
The members present were the manger and the client. The following issues were discussed
The client was provided information on how the coordination of services works in the
organization.
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Running head: COMPLEX CASE REQUIREMENTS
The client was taken through a number of coronation activities in order for him to fully
understand how the system works.
The client issued his reservations on some parts of the coordination activities and requested for
amendments to better improve them.
The manager provided a number of channels for solutions to the client in which he can ue to
address some of the problems that may arise.
2c
The channels of communication between the organization and the client have been discussed and
the requirement such as timely response to issues raised by client has been addressed.Another
requirement that was agreed on is the need to keep all communication channels open at all times
to enhance efficiency.( Klier, Klier,& Muschter, 2017)
2d
Workplace policy
The policy details the guidelines in case of a need for an interpreter.
The organization shall provide an interpreter in case the communication with the client is
hindered in any way.
The associated costs that comes with the interpreter shall be borne by the organization
The interpreter shall be used only to advance the organization interest in dealing with the client.
2e
The company will work together with the client in order to identify and deal with the barriers
that may affect the desired outcomes of the services. We will organize meetings to fully discuss
these barriers and formulate measures to curb them. The barriers may include wrong description
of the services required,inability to meet the requirements of the clients and lack of necessary
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capacity by the organization to fully support the client(Pyöriä, & Ojala, 2016). The management
will also be involved in order to deal with the challenges relating to the capacity of fulfilling the
client’s needs and the measures that will have to be put in place to ensure that the client is fully
serviced.
2f
The needs of these services are many and thus have to be prioritized in order to ensure a smooth
flow of service delivery. Thetop priority will be the timely support of the system in order to
ensure that the client does not suffer loses. The service providers need to ensure that they offer
the highest quality of support at all times. The service providers also need to inform the clients of
the new services that may have as time goes by.( Lauesen,2018)
2g
Notes
The need to provide efficient services require the company to minimize confusion in terms of
what the client needs. This will require the coordination of other services in the organization to
achieve this. This can be through
Engaging other departments that assist the work of the service being provided
Engage the management in order for them to understand what the clients need and the necessary
things to be done to achieve this(Pyöriä,& Ojala, 2016).
Ensure that the client is specific on the service that he requires in order to provide the best to
him.
2h
Minutes of meeting for coordination of responsibilities
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The members present are all the employees of the organization. The meeting came up with the
following
The HR defined the responsibilities of each member of the organization and the standardsthat
have to be met.
The employees asked for clarity on a number of roles that were overlapping in the organization.
The management insisted on the need for proper coordination for quality service delivery.
The HR asked the various heads to ensure the full coordination of activities in the organization to
ensure overall service delivery.
Monitor client progress
3a
From: IT manager
Internal memo
This is to inform the service providers to ensure that they take a critical look of the service that
they are providing in order to ensure that there is no duplication of services. There has been a
complaint bythe client in regards to this matter and therefore it is important for us to ensure that
the mistake does not happen again and maintain the quality of our services
3b
Monitoring of the progress towards the outcomes need to be done in conjunction with the client.
Therefore,there is need to arrange meetings with the client in order to discuss on how the project
is fairing on and the various ways in which it can be improved further. The client may also from
timeto time demand to see the kind of work done and thus the company will ensure that it
provides the same to the client.( Moen, Kelly, Fan,Lee, Almeida, Kossek, & Buxton,2016)
3c
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The following were the client feedback regarding the service provided.
The service met the requirements that were specified.
The service provided was of high quality.
The support services are excellent and timely.
3d
Work policy
The policy advocates for other support that may be required to ensure the progress of the
outcomes.it stipulates the need for further engagement in order to meet the desired outcomes.
Notes
There is need to come together and analyze on the changing needs that may affect the outcome
of the service progress. The company and the client need tocome together and chart a way to be
used to support the service delivery. (Pyöriä, & Ojala,2016)
Minutes of meeting for further support
The members present were the client and the company representative. They discussed
thefollowing
Thereis need to change tact due to the changing needs of the services provided.
The client has to increase the payment due to the changes that have occurred
The company will take care of the emerging needs fully based on conditions that are agreeable to
the client(Moen, et al,2016)..
4. Planned and coordinated multiple resources
Client 1
The approach will involve meeting with the client in order to understand his needs. This will be
followed by incorporating the requirements in the kind of service that the client will be provided.
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A coordinating team will be formed and the necessary support will be offered to the client. Also
we will monitor the progress to ensure the client is fully satisfied.
Client 2
The client is a multinational and thus the approach requires a careful consideration. It will
include all the stages mentioned above with a high detail of information to ensure that the client
gets the right service. The approach will include granting several employees the task of
supporting the client in order to minimize any chances of errors in the service delivery(Pyöriä, &
Ojala, 2016).
Client3
The government has subscribed to the services and thus we need to approach the service delivery
in manner to ensure that the government services are not interfered with. The approach is not as
complicated as the multi-national one but there are key components to be lookedinto. The four
stages of service delivery will be included and we will coordinate with the relevant people in
thegovernment that will be handling the service delivery. The approach will involve meetings
with the government specialists in order to formulate proper strategies that will ensure the
efficient delivery f the services to the government.( Woldeamlak, Diabat, & Svetinovic, 2016)
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