Case Studies for Human Resource Development Assignment
Added on 2021-05-31
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Case Studies for Human Resource DevelopmentNOTE: STUDENT MUST HAVE MANUAL WITH THEM TO PREP.************************************************************************Case #1:A female employee comes to you two days ago crying because she is dating another employee, a co-worker. She is so upset that she is not getting any work accomplished, soher supervisor sent her to you hoping you can come up with a solution. She is open to a transfer, if that is available. Answer these questions in your response to her?1. What policy, if any, covers this type of employee behavior?2. Is a transfer a possible solution? If not, outline other possible solutions that you would share with this employee.3. Is there any information in the HR manual which would help you, the HR Specialist, deal with this type of problem?***********************************************************************Case #2:An employee has been absent (5 days) and tardy (10 times) is being referred by her supervisor to you. You will need to check the policy of Professional Business Associates, your company, and outline what steps the employee will need to take and the consequences if they don't take those steps. Be prepared to share your answer with the judges.************************************************************************Case #4A year ago, management noticed that Louis was not being effective at his job. When management approached Louis, he indicated that he was having difficulty with his eyesight and this was hindering his ability to do his job. Management met with Louis to determine whether his eyesight was actually causing the problem. They set up guidelinesto help Louis handle the workload.Another year passed and the company continued to notice that Louis was still unable to handle the workload. His work performance had become worse. He was forgetting important facts that needed to be documented. He was leaving customers on hold for an extended period of time. He was letting the telephone ring endlessly. He was forgetting when he put someone on hold. His work was piling up. There were times when he would just sit at his desk and "stare into space."Since you have now been asked by management to intervene and work with Louis, how would you approach Louis concerning his work behavior and what action would you takeregarding his lack of improvement. Back up your decisions by using the HR manual.
***********************************************************************Case #5Stan was hired to work in a branch office but reported directly to Margaret, who was located at the main office of your bank. Margaret would talk with Stan several times during the week to insure that he was comfortable at this job and that he was doing his job effectively.After six months, a decrease in business required Stan to be relocated to the main office. Stan's duties and responsibilities remained the same. After one week, Margaret noticed that Stan was not performing his job responsibilities to company policy nor was he keeping up with his duties and responsibilities on a daily basis. When approached by Margaret, Stan objected to her concerns. His attitude changed. He would arrive to work moody. He would glare at Margaret, talk to her in a harsh manner, and stomp around the office. One morning when Margaret was talking to Stan about his lack of improvement, he pounded his fist on the desk and with an elevated tone told Margaret that she was talking down to him and he would not stand for it. Margaret has come to you, the HR specialist, for help with this problem. Outline your solution based on your company's policies.***********************************************************************Case #6Several customer complaints were made to the management of your company about the poor service of the sales associates. Most of the complaints were mentioned as taking place between noon and 1 p.m.Experienced sales associates received their choice of lunch hours. Most went to lunch between noon and 1 p.m. This left the newer, inexperienced people to handle the customers. Customer traffic is quite heavy during this time.What, if any, policy exists in the manual concerning employee lunch hours? Is there anything you as HR specialist can do to help this situation? ************************************************************************Case #7Michelle has worked at the company for six months. She has learned her responsibilities and has adapted to the environment very quickly and smoothly. Her co-workers have notadapted to her, however. As Angela states, "Michelle is a good worker, but all she does is criticize everybody and everything. I don't like to associate with her."Michelle's co-workers have now come to see you in the HR Department. Outline your response to them and base it on the HR manual.
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