Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4

This assessment kit is for Project Management Practitioner BSBPMG511, 517, 520. It includes information on the competencies being assessed, the assessment process, and the assessment requirements. The kit covers topics such as project scope management, project risk management, and project governance.

PROJECT
MANAGEMENT
PRACTITIONER
Assessment Kit (1 of 4)
BSBPMG511 Manage project scope
BSBPMG517 Manage project risk
BSBPMG520 Manage project governance

Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4

Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
contents
ASSESSMENT INFORMATION.............................................................2
Competencies Being Assessed......................................................................2
Assessment Process...................................................................................... 3
Progress Checklist......................................................................................... 5
ASSESSMENT COVERSHEET..............................................................6
Supervisor/Manager Support and Communication........................................7
ASSESSMENT REQUIREMENTS..........................................................8
1. Knowledge Questions.............................................................................8
2. Tasks.................................................................................................... 11
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Assessment Information
Competencies Being Assessed
BSBPMG511 Manage project scope
1. Conduct project authorisation activities
2. Define project scope
3. Manage project scope control process
For a full view of this unit of competency please visit
https://training.gov.au/Training/Details/BSBPMG511
BSBPMG517 Manage Project Risk
1. Identify project risks
2. Analyse project risks
3. Establish risk treatments and controls
4. Monitor and control project risks
5. Assess risk management outcomes
For a full view of this unit of competency please visit
https://training.gov.au/Training/Details/BSBPMG517
BSBPMG520 Manage Project Governance
1. Identify project management structure
2. Apply project governance policies and procedures
3. Monitor and review project governance
For a full view of this unit of competency please visit
https://training.gov.au/Training/Details/BSBPMG520
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Assessment Process
Purpose of Assessment
The assessment is designed to help you gather evidence of your competence
against the requirements of the unit of competency (as outlined above) while
applying your learning in the workplace. Your evidence may take a variety of
forms and must be:
 Authentic – your own work
 Valid – related to the competency
 Sufficient – appropriate quantity and quality
 Current – recent proof of your skills and knowledge
When should I submit this assessment?
It is recommended that you submit this assessment within the first three (3)
months of your enrolment. You have twelve months to submit all the
assessments for the Diploma of Project Management. Please advise AIM if you
anticipate needing more time so that your records can be updated.
Use this assessment kit to complete your responses to the assessment, attaching
additional evidence and documentation as appropriate. Please ensure all
additional documents are clearly labelled so that your assessor understands the
relevance to specific parts of the assessment.
Assessment Submission and Feedback
Submit your assessment online via myAIM. Once submitted, your assessment will
be assessed and feedback returned to you via myAIM.
You will receive an assessment of either Competent or Not Yet Competent. If you
receive a Not Yet Competent assessment you will be provided with one (1) more
opportunity to submit your work.
If you are assessed as Competent, you will be eligible for a Statement of
Attainment. If you are enrolled in a full qualification, you will be issued with a
Certificate and Transcript upon successful completion of all of your units.
Video evidence
You are required to submit video evidence for part of this assessment. Ideally you
will upload your video evidence to YouTube (as a private link) and supply the link
to your assessor.
Seek permission from any participants that are involved and ensure they are
aware of the purpose of the video, i.e. to assess your competence in a task.
Technical tools for completing this assessment
To complete this assessment you need access to:
 A computer with internet
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
 Programs for word processing and other relevant programs to develop
project management documentation and reports as required (please use
work tools wherever possible)
 A camera or video recording device such as a mobile phone.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Progress Checklist
This checklist is designed to help ensure you don’t miss anything when
completing your assessments and preparing them for submission.
Item Complete?
Read and ensure you understand the AIM Student
Handbook. Particularly in terms of your rights and
responsibilities. Access the Student Handbook on the
AIM website.
Read the assessment information, particularly the
competency being assessed
Complete the cover sheet
Answer the knowledge questions within this assessment
kit
Complete the tasks within this assessment kit.
Compile your complete submission, ensuring that all
additional documents and attachments are appropriately
labelled. Also ensure any media submissions such as
video and audio are ready for submission.
Save this assessment document with the following
name:
Surname_firstname_Assessmentkit1of4
Save additional documents with the following
name:
Surname_firstname_Assessment1of4_tasknumber_docum
enttype
For example:
Smith_Jane_ Assessment1of4_Task2.2.1_projectcharter
Or
Smith_Jane_ Assessment1of4_Task2.2.1_meetingminutes
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Submit your assessments via myAIM.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Assessment Coversheet
Program title: Project Management Practitioner
Unit of competency:
BSBPMG511 Manage project scope
BSBPMG517 Manage project risk
BSBPMG520 Manage project governance
Program date:
Name: Email:
Telephone: Mobile:
Organisation:
A brief description of your organisation:
A brief description of your
team/department:
A brief description of your role:
You will submit your completed assessment online through myAIM. By making this
submission you agree to the following declaration:
Declaration:
o I have read and understand the information contained within the Student
Handbook
o All responses and evidence submitted here are my own work and contain no
material written by another person, except where due reference is made
o I understand that the Australian Institute of Management Education and Training
will retain information relating to my assessment and not disclose it to third
parties without my permission, with the exception of my employer on request
(where my employer is financing my course) and AIM service providers (such as
my assessor) acting in confidence on my behalf.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Supervisor/Manager Support and Communication
Having the support of your supervisor/manager will assist you in completing your
assessment and applying your learning back into the workplace.
Please note: This is not a compulsory part of the assessment process.
Communication with
your
Supervisor/Manager
Participant Comment Supervisor/Manager
Comment
Review your experience
of the training
Discuss the assessment
requirements and its
applicability to the
workplace
Identify the resources
and support needed to
complete the assessment
Agree a plan of action for
successful completion
within the timeframes
Discuss your satisfaction
with the training and
assessment process
Participant
Name:
Date:
Supervisor/Manager
Name:
Phone#
Date:
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Assessment Requirements
1.Knowledge Questions
Instructions
 Answer all parts of each question
 Use your own words and give examples wherever possible
 The quality of your answer is more important than how long it is
 Enter your answers in this document
Answer the following questions:
1.1. Identify 3 components of a project scope management plan
Answer:
The three components of project scope management plan include:
1. Scope statement
2. Work breakdown structure
3. Deliverables
1.2. Describe 3 factors likely to require changes to the project scope
Answer:
The three factors which likely to required changes to project scope includes:
1. Legal constraints: it may create changes in the scope project as any change in laws and
regulations may directly impact on the project and the way it carries out.
2. External and internal risks: there are several tests present in external and internal environment
which impact on the activities and operations of project. Proper analysis of these risks are very
necessary as these directly impact on the scope of project.
3. Variable resource levels: level of resources in project management may bring changes to the
project scope. The resources like people, capital, materials and technology are needed for successful
completion of which also determines the scope of project. Any variability in the resources bring changes
in the scope of project.
1.3. Outline 2 tasks of a formal change control process.
Answer:
The two task of formal change control process includes:
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
1. Defining the change request which includes information about actual request, reason for request,
condition of success, expected completion and expected value.
2. Submit and review of the change request.
1.4. Describe 2 reporting methods for measuring work outcomes and
progress against plans.
Answer:
The two reporting methods for measuring work outcomes and progress against plans includes:
1. Written reporting which includes tabulated information, formal financial statements etc.
2. Graphic reporting which involves pie chart, flow chart, bar chart, control chart, progress chart, break even
chart etc.
Apart from this, use of work breakdown structure and Gantt chart also help in measuring work outcomes
and progress against plans.
1.5. Describe a method for developing a work breakdown structure
Answer:
There are two methods through which work breakdown structure can be developed. These are:
1. Pictorial method: this work breakdown structure looks like organizational chart. Its structure is like
reverse tree and EA descending node depicts a component of high level node.
2. Outline method: it looks like list of items and has sub items also. Each small item of work breakdown
structure depicts high level item component.
1.6. Describe a method for documenting a work breakdown structure
Answer:
The method for documenting work breakdown structure includes:
1. project deliverables are appropriately determined and organized in hierarchical structure.
2. Work process are determined in proper way to make sure project team members have similar
understanding of what request to be done some work process to ensure delivery of project.
1.7. Identify and describe 3 problem areas likely to be encountered in scope
management
Answer:
The three problem areas which are likely to be encountered in scope management includes:
1. Poor alignment with goals and objectives.
2. Not including all the work
3. Gold plating
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
1.8. Explain the procedures for reporting scope change in your workplace
Answer:
The procedure for reporting the scope change in workplace includes:
 Solicit potential scope alteration request from project stakeholder involving client, sponsors and
project team.
 Scope change management metrics
 Scope change impact analysis
 Scope change decision
 Scope alteration log for tracking purposes
 Assign scope change request to member of team for further investigation
 Take scope change request
 Document the cause of action
 Brief documentation of resolution on scope change log.
 After approval, appropriate activities are added
 Current project definition must be updated.
1.9. Explain the term “project life cycle” and include the stages of the life
cycle
Answer:
Project life cycle can be defined as a framework which is designed to assist the managers 2 guide the
project successfully from the initiation to completion. Its main purpose is to develop a framework which is
easy to follow for guiding the project. It helps project manager in effectively managing the project and
ensure its successful completion. The project life cycle includes four stages, that are initiation, planning,
execution and closure. In the initiation phase, priorities, deadlines, goals and risks are understand. The
second stage outlines the tasks as well as time needed to implement a project. Execution phase brings the
plan into action and performance is monitored. In the last stage results are analyzed, learnings are
summaries along with next steps of plan.
1.10. Explain the significance of scope management
Answer:
Scope is defined as the descriptive set of deliverables of project. Scope management is very
important as it makes sure that the scope of project is defined and mapped accurately and allow
the project managers to assign proper cost and labour needed to finish the project. Managing the
expectations of clients and stakeholders is a challenging task. With specified project scope, it
becomes easier for project manager to stay on track and make sure that the deadlines are being
followed in the entire project life cycle.
1.11. Identify 3 project management tools that can be used for managing
scope
Answer:
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
The three project management tools which can be used for managing the scope of project includes:
1. PERT chart
2. Logic network
3. Work breakdown structure
1.12. Outline 3 roles and responsibilities of a project manager in relation to
project planning
Answer:
The main roles and responsibilities of project manager associated with the project planning are as follows:
1. Activity and resource planning
2. Organizing as well as motivating the project team
3. Cost estimation and development of budget.
1.13. Identify 3 types of project initiation documentation
Answer:
The three types of project initiation documents include:
1. Business case
2. Cost case
3. PID sign off
1.14. Describe the purpose of a governance plan and identify 3 things that
should be included
Answer:
Governance plan is the plan which documents the approach to the way decisions are made on project. It
defines responsibilities and roles along with the time frame within which decisions should be made. An
effective governance plan gives the framework for service level agreements, information architecture,
design standards, infrastructure maintenance and overall measurement plan. The three things which must
be included in the governance plan are as follows:
1. Roles and responsibilities
2. Vision statement
3. Policies and standards
1.15. Explain the nominal group technique for moderating and resolving
conflicts in a project.
Answer:
Nominal group technique is considered as a part of team and interpersonal skills. It improves
brainstorming with the process of voting utilise to rank useful ideas for prioritisation or for further
brainstorming. With help of nominal group technique, a balance can be find out between two highly
sought after elements concept - collecting proper information an encouraging discussion in group to get
grip on different viewpoints. It enables to combine the emphasis of individual reflection with group
discussions richness. This technique helps in moderating and resolving conflicts in the project by
combination of individual as well as collective steps. It provides the ability to determine and develop
consensus between different stakeholders and provides a clear output.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
1.16. Identify 2 potential project risks for each of the following risk categories
a) Human resources
b) Compliance
c) Finance
Answer:
The potential project risks in relation to human resource are:
1. Workers comp injuries, lost productivity and medical cost
2. Theft and embezzlement
The potential risks associated with compliance includes:
1. Regulatory and political uncertainty
2. Conflicts of interest
The potential project risks in context of finance and as follows:
1. Supply risk
2. Repayment risk
1.17. Explain 4 key components of a risk management plan
Answer:
The key components of risk management plan are as follows:
1. Risk breakdown structure
2. Risk register
3. Probability impact matrix
4. Accuracy estimates (cost and schedule)
1.18. Using the risk rating matrix below, identify the risk score for each of the
following and explain why:
a) You have an inexperienced team member working on the project
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Answer:
The risk score if an inexperienced team member working on the project is 25. There is a severe
risk as if the team member is inexperienced then he or she will not be able to perform their roles
and responsibilities effectively. Apart from this, the project manager requires to provide much
guidance and direction to the inexperienced team member which takes a lot of time and may lead
to delay in completion of the project activities.
b) Workplace policies and procedures are not being implemented
Answer:
If the policies and procedures of workplace are not being executed properly, then the risk score is
12. The reason behind this is there are high chances that employees are not working effectively
and in systematic and ethical way if the policies and procedures are executed improperly. The
likelihood of risk is high and its impact is moderate.
c) The project budget has been exceeded
Answer:
If the project budget has been exceeded, then the risk score is 12 which means the likelihood of
risk is high and the impact of risk major on the project. If the project goes over the budget, which
brings financial stability. It can cause project to take much money and time then planned in
starting.
1.19. Identify 3 further risk categories that might be related to your industry
Answer:
The risk categories which might be related to retail industry are as follows:
1. Inventory damage
2. Failing to monitor competitors
3. Data breaches as well as digital theft
1.20. How can the AS/NZS ISO 31000:2009 standard be applied to project risk
management?
Answer:
The ISO 31000 2009 be applied to harmonize processes of risk management in existing as well as
future standards. It renders a common approach or method in support of standards dealing with
particular sectors or risk and doesn't replace those. It can be applied to any sort of risk which weather
having negative or positive consequences. It renders generic guidelines and not intended to promote
risk management uniformity across company. The design and execution of plans and frameworks of
risk management bill required to take into consideration different needs of organisation, its objectives,
processes, operations, structure, function, products and particular practices employed.
1.21. Describe the processes and techniques used to apply the following risk
management approaches:
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
a) Quantitative
Answer:
Qualitative analysis needs that the consequences and probability of risk be evaluated by utilizing
established methods and tools of qualitative analysis, describing them in terms like very low, low,
moderate, high and very high. On each risk event, two risk dimensions are applied and outcomes
may be plotted utilizing probability impact matrix. The techniques applied for performing qualitative
risk analysis involves brainstorming, Delphi technique and interviewing.
b) Qualitative
Answer:
Quantitative risk analysis is specifically used to anticipate potential schedule and cost outcomes of
project listing the related confidence level of every potential value of considered value. This
approach determines probability of accomplishing particular project objective and quantify
exposure of risk for project. The techniques used to perform quantitative risk analysis includes
decision tree analysis, sensitivity analysis, modelling simulation, expected monetary value analysis
etc.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
2.Tasks
Instructions
 Acknowledge any information you have used (websites, books etc.) by
referencing the original source. For more information about how to
reference, please refer to the AIM Harvard Referencing Guide.
 You will be asked to provide examples and evidence to support your
answers; attach additional documents and work samples where
appropriate to demonstrate your competency.
 Please remove any private or sensitive information from your evidence by
blacking it out. This includes any personal information identifying
individuals or confidential business information.
 Before you submit your work please ensure you have clearly named and
labelled your documents so that your assessor knows what submissions
relate to which questions and tasks. Refer to the Progress Checklist in this
assessment kit for how to name your documents.
For some tasks you are required to submit workplace evidence to
support your answers.
Important note:
Please be aware that assessment evidence provided from your workplace will be
treated as commercial-in-confidence.
Workplace evidence and project documentation
You will be required to submit and/or develop workplace documents related to
project management for your chosen project/s. In all cases you are encouraged
to use the documentation, templates and tools that are used in your workplace.
This means that if your workplace utilises IT/online or digital tools to run projects
you may submit the work you do using these tools. For example, you will be
asked to submit a risk management plan for your project. You may not have
developed a risk management plan (word document) but have a documented risk
analysis and strategy in your online PM tool. In this case, you would submit this,
or use the tools to develop your plan.
Project Management templates
If required, PM templates will be available in myAIM for you to use. You may use
these as templates or guidance for what should be reflected in your own
documentation.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Select a project
To complete the assessment tasks you need to select a project as the basis for
your responses.
You have a number of options:
1. Select a workplace project you have managed in the past.
2. Select a small (short term) workplace project that you are currently
managing.
3. Create a small (short term) workplace project that you will manage.
Complete the following tasks in relation to this project. Record your
answers in this document.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Task 1 Project Initiation & Governance
2.1.1. Source and submit documentation in relation to how you
communicated the project initiation and governance information to
relevant stakeholders. The documents must demonstrate that you have
developed a governance plan and that you obtained the relevant
approvals before starting your project.
These documents may include:
Project charter
Project name IVR project
Date of project
approval
8 march 2020
Project description This project is planned for introducing a automatic
telephone system using IVR technology which allow
reducing the customer issues by ensuring that all
calls get attend.
Scope The scope is very broad as it help the sales team of
ALDI in taking order and reducing the waiting time for
customers to resolve queries along with getting a
better assistance in training staff members to solve
issues of customers.
Business case The competition is increasing at marketplace which
require ALDI to put some extra effort to keep
customers base maintain as delay and dissatisfaction
lead customers to switch brand.
Project deliverable This project will assist sales team, help in training
sales team and also support during first operational
month.
Benefits This will be helpful in increasing order per sale person,
unhandled calls reduced and help in getting maximum
customer satisfaction
Stakeholders Technical staff, financial manager, consumers, IT
expert, CEO etc.
Risk Risk related with the understanding of work is high as
staff do not have previous experience,
Delegation of authority for the project
As the project is based on IT infrastructure, so the role for all the
configuration, setting, system update and training to employees are assigned to
IT department. Rest the preparing of budget is assign to finance manager, sales
team are delegated with a role to provide information about basic queries to
create program in IVR etc.
Meeting minutes
ALDI
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Meeting minutes
Opening
The meeting for the discussion of IVR technology project was called for
10:00 PM on march 6 2020.
Present
Project manager
Department head of IT, Department head of HR,
Finance manager, sales manager, CEO, Branch head of ALDI.
Approval of Agenda
The agenda was unanimously approved as disturbed
Approval for minute
It is approved for getting future reference about basic information
Things discussed in meeting
The discussion was all about the project plan going to be start for IVR
technology. The project manager discussed about the importance of its in
customers satisfaction. This technology will help in reducing the burden of
sales team and also help in providing the more order per sales person.
This help in dealing with competition, customer issue, increasing sales and
profit.
Adjournment
Meeting was adjournment at 2 pm in afternoon.
2.1.2. Describe the project background, its purpose, key deliverables, and
how it will contribute to the organisations vision, goals and strategic
direction.
Ans The project is based on inserting the IVR system to the ALDI so that the
sales team can generate more leads for further sale by attending all the calls
so that the products can be further deliver to the customers. This in turn help
in keeping the customer satisfied as their all calls get answered and on the
other side also help the sales person in increasing the volume of sale per
person. The main deliverable would be a new method of increasing sale by
maintaining direct contact with customers. This will support in fulfilling the
goals and mission of ALDI i.e. remains 24 hour over their services as with eth
help of this customers can either place order online or directly contact the
sales person and get their order deliver.
2.1.3. Who are the key stakeholders for your project and how were they
involved in the project initiation phase?
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
The main stakeholders for this project are brand managers, CEO, sales
manager, head of IT and head of HR department etc. will be the main
stakeholder fro this project. These all will involve in project initiation
stage where planning regarding project will be done and they will
provide with their valuable suggestion as per area of expertise and help
in determining the feasibility of project. This help in further identifying
set of actions to be taken into consideration.
2.1.4. How was project authority for decision-making delegated? Create a
RACI matrix of the roles and responsibilities within the project.
For effective execution project the delegation of authority in right
manner is crucial as it is a step toward success. For this IVR technology
installation project the authority are delegated as per the area of work.
So the majority of authority to guide and direct the work are assigned
to IT manager of project who handle all the actions to be taken in
technical way. Additionally training to employees authority are
assigned to HR manager, finance related decision authority are for
Finance manager. These are represent with the help of RAXCI matrix
that make it easier for the people involve in team to understand their
part of responsibility.
2.1.5. How do the delegated project authorities differ from the
organisation’s functional authorities (provide at least one example)?
What are the implications of this on the stakeholders involved and how
the project will be managed?
Ans The delegation of project authority is different from functional authority,
as the project manager usually direct how and by whom work to be done for
short term goal of an organisation that is a project. But the functional
authorities are delegated for longer period of time as per power, experience
and responsibilities which remain for overall organisation.
2.1.6. What is the project management methodology, framework or approach
that will be applied to this project? Why was this approach chosen?
The project management methodology is consist of set of principles and
practices that help in guiding the project manager about the practices
and actions to be consider for ensuring the optimum performance. For
this project the waterfall methodology of project management is
consider. The main reason behind considering this is that it supports in
executing the tasks of project in sequential manner which reduce
chances of errors.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Task 2 Project Scope Management
Planning
2.2.1. Develop and submit a work breakdown structure (WBS) for the
project.
2.2.2. Develop and submit a scope management plan for the project.
The scope management plan is defined as the bunch of processes
which are at a place for ensuring that a particular project must includes
all kind of task required for the project success. The project scope for
IVR project contains detail about the requirement of resources,
stakeholder, scope statement, WBS, role and responsibilities.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
2.2.3. Explain the processes and tools you used to create the WBS and
the scope management plan. Include details about how you involved
stakeholders, how agreement was established, and what approvals you
needed to sign off on the scope management plan.
The WBS is a very essential tool used within project management that help
in ensuring that all the tasks are assigned by without nay kind of error by
the right person to whom it is assigned. For this current project for
preparing the WBS the decomposition technique is used which help in
dividing the deliverables in small and more manageable components until
they get defined to the work package level. The decomposition firstly help
in determining the deliverables, then structuring WBS.
On other side the scope management plan is designed using techniques
like data analysis and meeting. At the time of project initiation when
planning about project is done the analysis of several area where this
project execution will be helpful in analysed by gathering further data and
discussing within meeting. This supported in preparing the scope plan. For
both the activities the stakeholders are involve by organising a meeting
and discussing over it.
2.2.4. Explain the governance considerations that impacted and
influenced the development of WBS and scope management plan.
The project governance is responsible for taking up the decision related
with project and ensuring that each action went in right direction and
remain appropriate as per the capital investment of organisation for
project. This can influence the development of WBS in case the
activities are going out of budget range, on other side the scope
management plan can also be affected when it is not providing the
benefit more then the capital invested after execution of project.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Implementing and monitoring the scope management plan
Describe at least one (1) instance where you became aware of a non-
compliance with the scope management plan. Your answer must include details
addressing the following questions:
2.2.5. Describe the formal change-control processes in place at your
organisation that apply to this situation
All thing were went well but there is a issue which found in process i.e.
a part of system was hanging during the call process and repeating the
same statements against and again which is irritating the customers on
call. This was remain unnoticed by the employees of Aldi until a
customer complaint about it. So, this require an instant change within
system to avoid error for present and to get interrupt the system for
future. So, the system again get upgraded in order to avoid the chance
of noncompliance with the customer satisfaction and better experience
scope with this IVR technology.
2.2.6. Describe the monitoring tools you used to identify and communicate
this non-compliance?
For determining this error in system the Product breakdown structure is
used which help in dividing the whole project into small deliverable that
help in identifying eth particular area which is in defect and creating
this issue. For communicating it with the stakeholder the email are send
to the internal stakeholders to make them aware and keep them active
to take maximum calls while maintainance and external stakeholder are
communicated with personal emails and website advertisements.
2.2.7. What was the impact of this non-compliance on the project (in terms of
time, cost & quality constraints)?
This issue has increased the cost of the project as it require more
changes in the programs and also time is also get increased.
2.2.8. What changes were implemented as a result?
For removing this error a part of program was changed y removing all the
errors and bugs so that in future such error not take place again in
project.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
2.2.9. Submit evidence to support your response.
Evidence may include:
 Emails
 Meeting minutes
 A completed change request document
 Changes you made to project documentation such as the WBS or scope
management plan.
Summary of what to submit for Task 2 Project scope management
1. A WBS for your project
2. A Scope Management Plan for your project
3. Written responses Tasks 2.2.3- 2.2.8
4. Workplace documents and evidence to address Tasks 2.2.5 - 2.2.8.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Task 3 Project Risk Management
Planning
2.3.1. Develop and submit a risk management plan for the project.
Answer:
Risk management plan: It is a plan which helps in managing the risk in an appropriate way. It involves
the elements like identification of risk, mapping impact v/s likelihood, risk response, owner to risk,
measuring the threshold of risk etc. The risk management plan in relation to the IVR project is provided
below:
Risk Likeli
hood
Imp
act
Rati
ng
Mitigation Like
liho
od
Imp
act
Rati
ng
Contingency
plan
Status Owner
Health
and safety
risk
3 4 7 A proper
examination of
risk can be
done to safety
of project
managers as if
health and
safety policies
are not
executed
properly, then it
may affects the
health of
people.
2 2 3 To ensure well
being along with
safety of all the
members
associated with
project, some
strategies can
be executed as
well as safety
measures can
be taken.
Monito
ring
stage
Event
directo
r
Financial
risk
2 1 6 A provision can
be made in
order to make
sure availability
of acceptable
amount of
capital.
3 2 2 A loan can be
taken for short
term from bank
so as to mitigate
the risk in
relation to funds.
Closed Financ
e
manag
er
Technolo
gical risk
3 3 8.5 Technological
failure is one of
the significant
risk in project.
To mitigate this
risk, it is
necessary for
2 2 3 A technology
professional
who is expert in
handling
technology
appropriately
can be hire so
Closed Inform
ation
technol
ogy
manag
er
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
project
manager to
provide training
to technicians
in order to
make them
able to
operate
technological
instruments
efficiently.
that at
contingency
time, risk can be
mitigating more
easily.
2.3.3. Explain the processes and tools you used to create the risk
management plan. Include details about how you involved
stakeholders, how agreement was reached and what approvals you
needed to sign off on the risk management plan.
Answer:
The processes and tools which are used to develop risk management plan are brainstorming,
root cause analysis, SWOT analysis, risk assessment plan, risk register to prioritise risk,
probability and impact matrix and risk quality data assessment. Apart from this, the risk
management plan includes risk breakdown structure, confidence estimates, definitions and
assumptions. The approval on managing the contingency funds, on project documentations
and approval on the risk mitigation strategy and plan needs to be taken by the project manager.
In introducing the IVR technology, the stakeholders are involved by make them aware about
the significance of introducing this technology within the organisation. With the help of
communicating the benefits of introducing technology, the agreements were reached.
2.3.4. Explain the governance considerations that impacted and
influenced the development of risk management plan.
Answer:
The governance of compliance and risk is important in making decisions which set objectives of organisation
and develop as well as monitor programs to accomplish them. It involves rules conventions, mechanism and
processes through which decisions regarding risk are taken and executed. Apart from this, it is very
necessary for the manager to ensure to follow governance while executing the project.
The evidence must include:
 A risk analysis
 A completed risk register entry
Additional evidence may include:
 Emails
 Meeting minutes
 A completed change request document
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
 Changes you made to project documentation such as the risk management
plan.
Summary of what to submit for Task 3 Project risk management
1. Risk management plan for your project
2. Written responses to Tasks 2.3.3 – 2.3.7
3. Workplace documents and evidence to address Tasks 2.3.5 – 2.3.7
including a risk analysis and a risk register entry
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Task 4 Stakeholder Meeting
Purpose of assessment
For this assessment you will be assessed on your interaction and communication
skills as well as your contributions to each of the meeting agenda items.
Your assessor will be looking to see that you demonstrate:
 clear communication
 active listening and questioning to clarify understanding
 collaboration and co-operation with others to achieve a shared goal
This means that you will need to discuss each agenda item with your team, not
just provide your opinion.
(Note: In order for your assessor to observe your meeting you will need to video
record it. If you are unable to do this in your workplace please contact your
assessor for other options.)
2.4.1. Create and deliver a 15-minute presentation to your project
stakeholders. Your presentation must cover the following:
 Essential information about the project including project
governance
 Explanation of the project roles and responsibilities
 Scope of the project and key considerations you feel are
important for your stakeholders to be aware of.
 Share your scope management plan and WBS
 Discuss relevant project risks and how they will be managed
Answer:
The relevant project risks involve financial risk, which can be mitigate through ensuring that a
provision is made to make sure availability of adequate amount of funds. Apart from this,
technological risk is the another risk which will be managed through providing training to
employees regarding the ways to handle the technology effectively.
2.4.2. Following the presentation, facilitate a discussion to elicit
feedback (on what you have presented).
2.4.3. Submit the presentation that you prepared and the video recording of
the meeting.
Submit the following for Task 4 Stakeholder meeting
1. Presentation addressing 2.4.1.
2. A video recording of the presentation and meeting. The video
must demonstrate your participation and contribution. Ideally you will
upload your video to YouTube (as a private video) and provide the link
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
in your submission.
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Task 5 Lesson Learned and Continuous Improvement
For this task focus on project governance, scope management and risk
management.
2.5.1. What lessons learned from previous projects did you take into
consideration for this project?
Answer:
From the previous projects, I learn so many things which i did taken into consideration in this project.
From the last project, I learnt that I have to manage time for each and every activity and try to
perform them on specified time. This learning helped me a lot in this project as by the help of this, I
was able to complete this project on specified time frame. Apart from this, due to ineffective
communication, I faced difficulties in interacting with team members in an appropriate manner. This
learning assist me in this project as I made use of effective communication tools so as to ensure that
all the information can be communicated effectively among the team members and the project
objectives can be accomplished.
2.5.2. Consider the outcomes from the stakeholder meeting, project
outcomes, progress reporting, and your own observations; what lessons
have you learned from this project in relation to governance, scope and
risk management? What would be your recommendations for future
projects?
In your response to this question, consider the following:
 What worked?
 Were the processes in place sufficient for identifying, monitoring
and controlling project scope and risk? Discuss and identify areas
for improvement.
 Of the changes that were made (in relation to scope, risk
management and governance) did they result in improved
outcomes? What were they?
Answer:
While performing the project, there are so many things which went well and some are the things which did
not went well. Due to proper management of time, I was able to perform each activity on specified time and
complete the project successfully within the provided time frame. Apart from this, I also prioritize tasks as
per their significance which highly supports me in carry out activities of project effectively. However, while
working in the team I faced some difficulties initially as the nature and view point of all the team members
are different, but after sometime all the team members work collectively and co-ordinately with each other.
For the future projects, it is recommended that use of experience, skills and knowledge learnt this project
must be applied so that effective outcomes can be gain.
Summary of what to submit for Task 5 Lessons learned and
continuous improvement
1. Written responses to Tasks 2.5.1 – 2.5.2
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Project Management Practitioner BSBPMG511, 517, 520: Assessment Kit 1 of 4
Please submit all your responses to this assessment kit to myAIM.
-End of document-
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